# NexHealth Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NexHealth the right Dental solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182271/NexHealth/reviews --- NexHealth 4.7 (31) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NexHealth Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews MG Michelle G Dir of Info TechnologyHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The support team is highly knowledgeable and super responsive, and they know us by name.“ May 26, 2022 AL Ahava L Managing Co-FounderMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Now, three weeks later, they not only refuse to refund our initial payment, but intend to charge us two more times - citing the three-month contract we agreed to. While we were aware of the contract term, we could not have known at the outset that their software would lack a critical function our practice requires.“ June 6, 2025 CP Carolyn P Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “It was also hard to get in touch with tech support once we were an established customer“ August 25, 2025 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nitin D. CEO Medical Practice Used the software for: 2+ years ### "Great product and customer support" January 8, 2019 5.0 Pros Love the fact that the online booking feature is so accurate and very customizable. The team is open to feedback and makes updates fast. The online payments feature is also great. Patients are really happy with the experience. Also, probably the best customer support I've ever seen. Cons Takes a little time to fully customize everything. But once you do, it's on auto pilot. Review Source MG Michelle G. Dir of Info Technology Health, Wellness and Fitness Used the software for: 2+ years ### "Robust functionality that automates patient engagement workflow and integrates seamlessly with PMS" May 26, 2022 5.0 We love this product and their support team is top notch. Very knowledgeable, super responsive. The product exceeds our expectations in every area. Pros Robust functionality that automates patient engagement workflow and integrates seamlessly with our Patient Management System. The software is easy to navigate and use, intuitive and it's functionality addresses the gaps in functionality of our PMS. Easy to use for multiple locations. Support and management team are easily reached and open to feature request submissions. The support team is highly knowledgeable and super responsive, and they know us by name. Cons There is nothing we don't like. Any features or functionality that is lacking is in development now. Reason for choosing NexHealth They were the market leader and have the best overall functionality and integration. Review Source AL Ashley L. Dental Hygienist Medical Practice Used the software for: 2+ years ### "Convenient Patient Communication" April 29, 2021 5.0 Being able to text patients for reminders, scheduling etc has been so helpful during the pandemic. Pros In this day and age where everyone is reliant on their phone and texting is the easiest form of communication, NexHealth has helped keep up connected with patients. Cons It would be nice if you could narrow down to search for specific qualities when sifting through patients. I'd love a feature to search "missed" or "cancelled" appts right in the software. Review Source AC Allison C. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Nexhealth review" January 18, 2023 5.0 Easy transition, I have had reps reach out several times to check in with us and make sure we were happy with the product. So far a great experience Pros The digital forms that are automatically sent to new patients and that Nexhealth is able to write this information into Dentrix. It saves us so much time and eliminates human error. Cons Sometimes patients tell us that they recieved a notice with the wrong time, also patients that have cancelled for the day and have beeen removed from the schedule still get an appointment reminder for the day Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Digital forms that write to Dentrix Review Source BDC Barbara D C. Office manager Hospital & Health Care Used the software for: 2+ years ### "Very good application " August 21, 2023 5.0 Very good customer service and if they miss your call they call you back. Pros I love the way automatically syncs patient form to patient chart Cons I only used the app for the forms and works great! I loved it Review Source AA Azadeh A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "NexHealth platform" February 26, 2019 5.0 Our practice loves NexHealth. It covers all aspects of our business needs in terms of patient communication. The customer service is fantastic and the team is always available to help guide us through any issue we experience. Pros We love that the software allows for effective and simple communication with our patients. Everyone has busy schedules in NYC and NexHealth allows our patients to make appointments online, send us a quick texts, confirm appointments and pay their bills - all through their smart phones! Cons The system doesn't allow for a good way for patients to leave reviews - our patients find it a bit cumbersome to go from the NexHealth 5-star review system (which is not seen by the public) to actually writing a review on Google. Review Source KR Krislyn R. Office Manager/Operations Hospitality Used the software for: 2+ years ### "NexHealth Has changed the game of dentisty forever~" January 10, 2019 5.0 The benefits of using nexhealth is for certain the capability of keeping up with patients and appointments in this fast pace NYC we live in. We are able to really connect with our clients and keep our conversations documented. This has really helped avoid broken appointments! Pros I love that we are able to communicate in real time to our pateints via text. I love all the inforamtion that is requested at the time of making their appointments. It is seamless! Cons The only issue I can consider is when patients who made appts on nexhealth break their appointment, yet they still get a reminder. If its broken on our schedule, it should sync and break on Nexhealth site. We have to manually remove them. Review Source AP Ashish P. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "NexHealth is a game changer for my practice" February 7, 2019 5.0 Game changer for Nashville Dentistry Co. It has allowed me to schedule patients for my office who are unable to get on the phone to schedule. Patient's even state they appreciate we have online scheduling. Pros I love how my patients can schedule at anytime and from anywhere to be seen at the dentist. I don't have to worry about somebody answering the phones or reading out open slots. Patients can look for a time that works for them and request an appointment. It syncs with Curve Dental and the NexHealth team is constantly adding futures to make it even better. Recently they added a feature to send a text message and email to patients who miss appts to reschedule. Cons nothing because everything I have hated NexHealth's development team has taken my suggestions and added them into their system or found a solution. You cant beat that Review Source YB Yonah B. Office Manager Medical Practice Used the software for: 6-12 months ### "Easy to use & keeping up with the times" April 9, 2019 5.0 There are many aspects of Nexhealth that we find valuable. The ease in communicating with our patients, whether it be texting them a question/update, appointment confirmation, or bill... has been very helpful. We own a pediatric office, so our patients' parents fit the demographic of people who appreciate the convenience of texting and online booking. In addition, the surveys that potentially lead to positive reviews have boosted our Google and Facebook reviews, which has been wonderful. We are looking forward to learning even more of what this software can offer. Pros Being able to text patients questions, reminders and bills. Cons Online booking times do not reflect our actual schedule closely enough Review Source MC Melissa C. Practice Admin. Hospital & Health Care Used the software for: 1-2 years ### "Love me some ET! " January 10, 2019 5.0 Exceptional! Love the attention Nexhealth gives their customers! Pros Instant/Easy access to patients. We love the payment feature( payment link (not the widget)) Cons Can't send or receive images in texts...(yet?lol) Duplicate Accounts in NexHealth(we send text to one account, patient replies from the other account) (we don't have dup accts in Dentrix) 45 minute refresh/resync Review Source AL Ahava L. Managing Co-Founder Medical Practice Used the software for: Less than 6 months ### "NexHealth Review – A Warning to Other Practices" June 6, 2025 1.0 We initially met with a NexHealth salesperson and were excited about the features, which seemed like a great fit for our practice. We waited a week to meet with their engineer, \[sensitive content hidden\], to discuss our specific needs. During that meeting, we discovered that their financial feature does not allow patients to make partial payments unless the balance is over $1,000 -an immediate dealbreaker for our workflow. We clearly informed \[sensitive content hidden\], and subsequently the NexHealth team, that the software would not meet our needs. Over the next three weeks, we repeatedly requested a refund. Instead, we were strung along by \[sensitive content hidden\], their Client Retention Manager. His solution? To schedule another meeting - this time with their engineering team -so they could better understand why their product didn’t work for us. As much as I appreciate the gesture, asking an already overwhelmed office manager to help troubleshoot their product limitations is simply not practical. \[sensitive content hidden\] framed it as an “honor” to be asked, which felt disingenuous. Now, three weeks later, they not only refuse to refund our initial payment, but intend to charge us two more times - citing the three-month contract we agreed to. While we were aware of the contract term, we could not have known at the outset that their software would lack a critical function our practice requires. We identified this issue immediately -before any implementation work began -and informed their team. The honorable course of action would have been to release us from the contract under these circumstances. Their refusal to do so, and their intention to charge us for services we cannot use, is both disappointing and, frankly, dishonorable. I do not recommend NexHeath, and I would avoid them at all costs. Pros Great concept, but billing is rigid - patients can't make partial payments under $1,000. Polished sales, but poor follow-through. Lacks flexibility and integrity when issues arise. Cons Professional front, but rigid terms and poor client handling reveal deeper issues. Moreover, we identified a major limitation in NexHealth’s software before any onboarding or integration began. Despite no services used or work performed, they refused a refund and plan to bill us twice more. This demonstrates a clear lack of professional integrity. NexHealth not a company we can recommend. Review Source CP Carolyn P. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great program, but too expensive for our small office " August 25, 2025 4.0 Pros Sync time was great, easy to use and very customizable. Also was very happy with the ability to set up a schedule online feature Cons Way to expensive. It was also hard to get in touch with tech support once we were an established customer Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Initially the cost was better than RevenueWell, but it kept going up until became unaffordable Review Source LV Lori V. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "NexHealth forms" June 30, 2025 5.0 has been very good overall, I would definitely recommend them to other offices who want to save time and money Pros forms scanned into document center automatically this has saved the office time and money. Like they added a texting feature for people who are not patients Cons issues with syncing from ipad quite often, I know this always tells us if they are having an issue so that helps that we do not need to call customer service Switched from [Weave](https://www.capterra.com/p/141842/Weave/) ease of forms(not having to scan) and price with NexHealth Review Source JT Joanne T. Office Administrator Hospital & Health Care Used the software for: 1-2 years ### "Excellent Service and Features" July 8, 2025 5.0 Pros Excellent onboarding and ongoing customer service. The UI is streamlined and easy to work with. The program also integrates well with our PMS (Eaglesoft). Cons A few hiccups here and there as can be expected with any new software but all problems were addressed in a professional and timely manner. I do wish they had partnered with phone system to have that feature integrated. Review Source SS Sheera S. Management Health, Wellness and Fitness Used the software for: 6-12 months ### "Nexhealth satisfaction review" November 26, 2024 4.0 I think our overall experience was good. I don't think our initial setup was the best, but I think this was more a fault of ours. I would have really loved for Nexhealth to work for our office. I will definitely keep nexhealth in mind for the future to see if there is a way we can incorporate it into our practice again. Pros The customer service offered by NexHealth is honestly what I liked the most. The customer service offered was consistently amazing. I also loved how easy it was to create forms. Cons That it didn't integrate as nicely with Curve Dental Software. I wanted two custom booking links - one for the general public to schedule specific appointments online, and another for recare patients to schedule recares when prompted by a reminder/notification link. It took a long time to find a way to make this possible, but the end result was not great. Also, it seemed as though staff had a hard time ensuring forms sent to patients were completed prior to the appointment, because there was no obvious indication of form status visible on Curve. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Forms, communications, and waitlist features were more attractive Review Source JK James K. CIO Health, Wellness and Fitness Used the software for: 1-2 years ### "Almost, but does not understand dentistry" September 12, 2023 3.0 They say setup takes a week- if you don't have any questions - took our solo practitioner office a month and we don't use all the functionality. They changed how the ipad workflow works and made it more cumbersome, slower, and inaccurate - with no NOTICE. They told us one thing during sales and setup and turns out it is wrong and not how it works. NEVER try to get support before the patients arrive, they have no hours before the day starts, unless you are on the west coast. Pros Flashy, good upfront sales talk. Great claims of understanding dentistry. Polished looking software. Cons They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality - east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day. Alternatives considered [OperaDDS](https://www.capterra.com/p/168531/OperaDDS/) Reason for choosing NexHealth The sales people at OPERA did not know what they were selling or what it was for. They could not answer any direct functionality questions and never got back to us with the answers. Review Source AH Andrew H. Owner Medical Practice Used the software for: 1-2 years ### "One Product, Everything We Need" October 10, 2019 5.0 Pros We've been using NexHealth in our office for about 2 years, and what I've loved from the beginning is the complete suite it offers. More than just appointment reminders, we can collect reviews (and customize who receives those requests) and offer online bill payment - which our patients really appreciate. And it's all contained within one dashboard in my browser. Cons I'd like patients to be able to pay partial payments without needing to go through me to resend the patient request, and some bulk options/autofilling features would make the feature even more helpful. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I appreciated the customization options in NexHealth, as well as the ease of the interface. The option for online bill pay sealed the deal. Review Source SP Srijana P. Owner Medical Practice Used the software for: 6-12 months ### "This is the patient communication and scheduling software all dental offices should be using!" April 24, 2019 5.0 We are a modern dental office that prides itself on using the latest technology to provide patients with the best experience possible. After having tried out SolutionReach and Lighthouse, we decided to go ahead with Nexhealth and it was the best decision we could have made. The team is constantly shipping improvements and they have the best feature set of all the providers in the market. If you want to use software to help take your practice to the next level, Nexhealth is an absolute no-brainer. Pros Super user-friendly Provides a ton of flexibility Modern email templates Integrates with most dental softwares Very few bugs experienced so far Cons Because the team is constantly shipping out improvements, you may experience some lag associated your specific PMS integration, but the team is quick to act on them. I see this as a minor inconvenience from a product that does so much more than anything else in the market. Review Source Brett D. Owner/ Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Dental Software" February 7, 2019 5.0 Patient communication hurdles knocked down daily has led to a decrease in our cancellation rates and has increased our revenue as a result. Pros Two way texting with patients! This has been a lifesaver multiple times. Cons Redundancy of some tasks such as online scheduling. Review Source KZ Kristina Z. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Great servise" August 23, 2019 5.0 Patients can confirm or reschedule their appointments on the go. We get fewer phone calls and more patients Pros I can not describe you the feeling when you know that all of your patients have been emailed and texted. NexHelth doing it not only for confirmations but for Canceled, missed and New Patients appointments. In the past, we had to spend hours to do it correctly. Now it happens automatically and I know that it is happening correctly. Cons That I did not learn about it 3 years ago. Reason for choosing NexHealth Prise and convenience. Review Source iC inna C. Dentist Medical Practice Used the software for: 6-12 months ### "Amazing service" May 22, 2019 5.0 Im really happy I signed up for the service and have already recommended it to colleagues Pros Its easy to use for clients and our practice. Time saving and has extensive management features Cons Nothing Everything is as its described. Review Source SW Srth W. Dentist Medical Practice Used the software for: 6-12 months ### "Nexhealth is next generation patient communication software" January 10, 2019 5.0 Patients live the ability to communicate with our virtual office all the time Pros As a former user of Lighthouse and Yapi, I appreciate how well this integrates with Eaglesoft. It is like my front desk is open 24/7 giving patients the ability to not only confirm appointments but ook them as well as make payments Cons The only thing that would make this better if it did forma(health history, HIPPA, etc) Review Source JK John K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Awesome add-on to Curve Dental" May 23, 2019 5.0 Pros Does what Curve software lacks...and more. Cons Was a little buggy at first with the setup, but they were very responsive and worked it out Review Source SW Sydney W. Admin Hospital & Health Care Used the software for: 6-12 months ### "Nexhealth" February 7, 2019 5.0 I've really enjoyed using nexhealth. We use it for patient reminders, and sending emails updating patients about their treatment plans. Pros Very easy to use- lot's of different capabilities and features. Smooth integration. Cons There aren't really any features I don't like about the software. I'm excited to see what they add next. Review Source PJ Pasha J. Dentist Medical Practice Used the software for: 6-12 months ### "Customer Support and Value is top notch" February 7, 2019 5.0 The software has really ushered my practice into the 21st century. Pros I really liked that it combined many services into one product: Online booking, Confirmations and CC payment. Ultimately you save money when combining the services Cons Not really much to dislike. Their support is very responsive. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.