--- title: "Opiniion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Opiniion Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/182277/Opiniion/" page_type: "product" language: "en" --- # Opiniion Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Opiniion ## What is Opiniion? Opiniion is a resident satisfaction software. We provide the tools, services, and support needed to measure and manage the resident experience from the time of tour until move out. With robust Property Management System (PMS) integrations, Opiniion fully automates the process of resident engagement, generating feedback, driving a high volume of online reviews, and delivering powerful insights. This increases the knowledge of residents and effectiveness of key community processes, which will eventually drive an increase in leases, retention, and NOI.  ## What is Opiniion used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Opiniion?[Manage this product listing](https://www.g2.com/products/opiniion/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Opiniion 4.3 (8) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $55 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (8) Ease Of Use 4.7 (59) Value For Money 4.3 (8) Value For Money 4.5 (53) Customer Service 4.4 (8) Customer Service 4.6 (53) ## Opiniion alternatives [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (59)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [View all alternatives](https://www.capterra.com/p/182277/Opiniion/alternatives/) ## FAQs about Opiniion Overview ### What company size and specific industries is Opiniion built for? Opiniion is designed for owners and operators of real estate assets, especially those in multi-family housing, student housing, and senior living. It fits organizations of varying sizes within these property sectors, from smaller operators to larger real estate portfolios. Features and Usability ### What are the key features of Opiniion? Opiniion offers feedback management, complaint management, and customer experience management, along with review generation, review monitoring, and review display. It also includes campaign management and scheduling, multi-channel campaigns, surveys and polls, real-time analytics, sentiment analysis, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does Opiniion integrate with? Opiniion integrates with 9 property management platforms, including Entrata, AppFolio Property Manager, Buildium, MRI Property Management, RealPage, Rent Manager, ResMan, Yardi Breeze, and Yardi Voyager. These integrations cover the core systems used for leasing, resident management, and property operations. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Opiniion offer? Opiniion provides live online training sessions. These sessions support guided setup and feature walkthroughs with an instructor, giving teams a structured way to learn the product and review key functions in real time. ## Features AI summary Based on 2,212 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Opiniion supports all three of the features reviewers identify as most important: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track and respond to feedback in one place, and stay informed about their online reputation, allowing teams to improve customer experience and build trust more consistently. Review Request 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Campaign Management 3.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Dashboard 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Response Management 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Opiniion 43 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Features 4.3 (8) 4.3 Based on 8 reviews ## Pricing Value for money 4.3 (8) Opiniion Core Product $55.00 Other,Per Month Value for money 4.3 (8) 4.3 Based on 8 reviews ## Integrations [ Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[ AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[ Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[ ResMan](https://www.capterra.com/p/135182/ResMan/)[ Entrata](https://www.capterra.com/p/20372/Entrata/)[ Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[ Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[ RealPage](https://www.capterra.com/p/183247/Real-Page/) ## Support, customer service and training options Customer Service 4.4 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (8) 4.4 Based on 8 reviews ## User reviews Overall rating 4.3 Based on 8 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent SB Sammantha B. Consultant Real Estate ### "Great for Student Housing!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 1, 2024 Overall, Opiniion has been a great way for our teams to manage our public reputation all in one place without having to keep track of several different log in credentials and platforms. Pros I really like being able to send feedback campaigns to our residents through Opiniion. It's such a great way to take the temperature and gauge where we are at in everyone's minds! Cons I wish the review response approval flow was a smoother and more user friendly process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Kara T. Owner Consumer Services ### "Get lots of reviews with less work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2024 Very easy to set up, happy with the amount of reviews that we have gotten over the years. Pros Opiniion is easy to use, they set up everything & you just wait for reviews to come in! Cons I do not have any cons that are worth sharing Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Opiniion worked better with our customer information system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2024 Kara, thanks for the great review! We love working with you and are proud of the work you've done to warrant the great the results you've obtained while using Opiniion. YP Yash P. Human Resource Manager Real Estate ### "Opiniion Is a Reliable Satisfaction Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2024 Pros I like the excellent features and capabilities of Opiniion. Opiniion has excellent features that make work easier for us. Cons I do not dislike Opiniion at all. Opiniion is so amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Thanks for the kind words! We love to hear that you're enjoying Opiniion. If you ever have any suggestions or need assistance, feel free to reach out. We're here to help! Robert H M. VP of Operations Real Estate ### "It's all about selling you, then you're left alone in silence without a working product" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 1, 2023 The sales process was nice and a lot of promises were made and then when the contract was signed and 'setup' was completed, nothing. It doesn't work and is effectively worthless. Like, poke it with a stick and nothing. Zero help. Zero support. This wouldn't be so awful if we could just part ways but you can't. You have to sit with a year contract for nothing. No product. No support. No service. Most people don't care and sign up for this so they can tell their boss they bought a reputation management platform. We care and it doesn't do anything. Pros The setup people were very nice and attentive. That's where it all ends. Cons It just doesn't work. It's that simple. It was fully down for a couple of months and no one told us and when we asked for help it was crickets. No worries, we try software all the time, we'll just cancel it and move on with the lesson learned. Nope. There's no 30-day out. You're stuck paying for a full YEAR, and in our case that's around $5k. For nothing. Reasons for choosing Opiniion The sales people were nice and we were convinced by the pitch that the soft touch of the smiley faces would solicit more feedback. It didn't. We never got a single month's worth of use or value out of it. 8 months later I'm counting the weeks until I can free up the expense to use a different platform that does something. Don't trust Brad or anyone else there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mikah B. Community Director Real Estate ### "Opinion " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 20, 2023 Pros What I like most about opiniion is good rating boost our goggle reviews Cons I think we the positive feedback should be alerted also Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Savannah M. Leasing Consultant Real Estate ### "Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2023 Pros It is easy to navigate through and easy use Cons Nothing everything so far has been great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NR Norma R. Assistant Manager Real Estate ### "Opiniion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2023 Overall we have had a good experience. The only issue thus far is that reviews are sent to past residents. That have not been living here more than 2 years. Pros Overall the platform is easy to use. You are able to reply directly to resident Cons Sends reviews to all past residents. Sending reviews to past residents that were evicted gives a big impact on reviews as they will most likely give a bad on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TE Tracye E. Community Director Real Estate ### "Great for Reputation Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2022 Pros The negative feedback notifications. It gives the opportunity to respond to issues quickly. Cons N/A I like what I have seen of the product so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182277/Opiniion/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.