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Completely transform the way your front desk operates. Get right to the point with two-way business text messaging.
Provider
MessageKite
Located In
Canada
Foundation
2016
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online
Support
Chat, FAQs/Forum, Email/Help Desk, Phone Support
Small and medium businesses who limit their external communications with customers to phone and email. MessageKite adds powerful text messaging features to empower your front-desk communication.
Content Source: MessageKite
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MessageKite Reviews
Pros
I love that I am able to use a text message service straight from my business phone. It helps to keep in touch with my client base.
We are a small retail boutique and didn't have the budget for some of the more robust options available. We decided to give MessageKite a try with their free trial option, and fell in love.
Overall, we've been very happy with this software and are grateful for it.
The email alerts are super helpful, and being able to categorize my contacts within Messagekite is also very useful. The software is simple, easy to look at, and easy to use.
Cons
As our first text management program, it was a game-changer for our Lesson Centre and has been an indispensable tool, but we've seen little or no refinement in the almost 3 years since.
The alert for the notifications is the most annoying sound ever. There is no way to choose a different tone/sound or to adjust the volume.
Some emojis or images that client's send me show up as weird characters or just blank texts. I never know what i'm missing as it could be important.
The alert sound is horrendous. I use a lot of other audio features on my work computer throughout the day, and I've had to mute the Messagekite browser tab to escape the sound.
"Excellent option for inexpensive SMS marketing software"
Overall: We had wanted to implement a text messaging service so that we could reach out customers in that way too, but had always found it to be cost-prohibitive. With MessageKite, we get everything we need at a very reasonable rate.
Pros: After extensive research into our options for SMS marketing, I was very discouraged by the lack of affordable options. We are a small retail boutique and didn't have the budget for some of the more robust options available. We decided to give MessageKite a try with their free trial option, and fell in love! It's super simple to use, very user-friendly, with customizable templates you can build that allow you to easily respond to your business' FAQs. They also have automated messaging options for appointment reminders, and you can group your contacts into specific categories so that you can send one kind of text to one group, without having to choose each contact you want to include individually. Overall, we've been very happy with this software and are grateful for it.
Cons: My only complaint with the software is that there's no way for a fully automated response to take place other than an appointment reminder, so when a customer opts in to your texts with a set phrase, for instance, there's no way for the software to trigger an automated response, such as "Please confirm your opt-in" etc. That makes the process a little more labor-intensive, but overall, it's a very minor issue when you consider that the templates make responding super easy, and the value of the software for the price is amazing.
Vendor Response
"Message Kite for a Lesson Centre"
Overall: As our first text management program, it was a game-changer for our Lesson Centre and has been an indispensable tool, but we've seen little or no refinement in the almost 3 years since.
Pros: Ability to schedule messages is invaluable to relationships with new students, schedule changes, students returning after summer holiday, etc. Consistent functionality with few issues where customer service is needed.
Cons: Templates and calendar functions are not intuitive, need extra attention to avoid errors. "Inbox" management needs improvement. Customer service has been provided when needed, but feels disconnected and impersonal.
"Works as expected but would like more features"
Overall: would love more options, features and controls. i'm managing with what we have merely due to not having time to find a replacement. if more feature/options are in the works i think sending out a newsletter or announcement of what's to come would be helpful, i can't be the only with this these issues.
Pros: the fact that we can easily add an option to text our business phone number
Cons: 1-the "robot" that tries to help problem solve does so during business hours & while i'm already texting back/forth with someone. it makes it very confusing for our clients as to why "i'm" sending them odd texts. (would love a manual switch to where i can turn off the autobot feature when needed) 2-the feature that sends me an email letting me know i've missed texts doesn't always get sent to me. in the beginning it would send it after a few minutes had passed, now it sends the email alerts randomly and most of the time not at all. 3-some emojis or images that client's send me show up as weird characters or just blank texts. i never know what i'm missing as it could be important 4-the alert for the notifications is the most annoying sound ever. there is no way to choose a different tone/sound or to adjust the volume. if i have my speakers turned up to use other web based apps when a text comes it i literally jump out of my chair, know over my water, etc. i dislike it so much that i leave the browser for this feature off and try to hope that the emails will come thru letting me know i have missed texts or randomly log back in to check for myself. not ideal in both circumstances.
"It is great software for messaging "
Overall: We are using messageKite more than 3 years and it is working great. As transportation company our dispatch team communicate with drivers easily by message kite. Sending route info, photos, schadule, etc. And messages reach to the phones momentarily.
Pros: You can use from different computers and mobiles at the same time, software has message history and has great search option. Mass or group message is also available. Photo sending is good option, too.
Cons: Search command in message history will be better to be done a little faster.
"The ONLY One of its kind"
Pros: I’ve done my research for companies who offer web based text services. message kite is the only one of its kind and at the price is a STEAL! I’m so glad I found their platform. It is VERY easy to operate and built to function as you’d think. I was up and running And have not turned back.
Cons: I once needed to get a hold of the company for billing updates and it could have been smoother
Vendor Response
