--- title: "MessageKite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MessageKite Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/182284/MessageKite/" page_type: "product" language: "en" --- # MessageKite Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MessageKite ## What is MessageKite ? Completely transform the way your front desk operates. Get right to the point with two-way business text messaging. ## What is MessageKite used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/) Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MessageKite ?[Manage this product listing](https://www.g2.com/products/messagekite/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MessageKite 4.2 (13) VS. [### GoReminders](https://www.capterra.com/p/154785/GoReminders/) [4.8 (293)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting Price $14 Flat Rate, Per Month Starting Price $8 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (13) Ease Of Use 4.9 (293) Value For Money 4.5 (10) Value For Money 4.6 (284) Customer Service 4.1 (12) Customer Service 4.8 (277) ## MessageKite alternatives [Caspio](https://www.capterra.com/p/137206/Caspio/) [4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137206/Caspio/) [Textmagic](https://www.capterra.com/p/147342/TextMagic/) [4.6 (260)](https://www.capterra.com/p/147342/TextMagic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147342/TextMagic/) Highest Rated [TextP2P](https://www.capterra.com/p/183310/Text-P2P/) [5.0 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183310/Text-P2P/) [Soprano](https://www.capterra.com/p/207036/Soprano/) [4.8 (9)](https://www.capterra.com/p/207036/Soprano/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207036/Soprano/) ## FAQs about MessageKite Overview ### Which roles and teams benefit most from MessageKite ? MessageKite is most used by owners, directors, and managers who need simple communication and coordination tools for running day-to-day operations. Administrative teams, including office managers and senior administrative specialists, use it to streamline outreach and organization, while lesson coordinators rely on it to manage scheduling, participant communication, and program updates. Answer based on 13 reviews Overview ### What company size and specific industries is MessageKite built for? MessageKite is designed for small and medium businesses that handle customer communication by phone and email and need text messaging for front-desk interactions. It is aimed at organizations across industries that rely on direct customer contact and want to add SMS to routine service and support workflows. Features and Usability ### What are the key features of MessageKite ? MessageKite offers 2-way messaging, live chat, and SMS/MMS communication for direct contact with customers. It also includes appointment scheduling, automated responses, reminders, confirmations, and rescheduling. Contact management, customizable templates, message personalization, reporting/analytics, and third-party integrations support broader communication management. Pricing ### How much does it cost and what fees or limitations are included? MessageKite starts at $14 per month for the Starter plan, with a 14-day free trial and a free version available. Business costs $25 per month, and Pro costs $45 per month. Starter includes 1 user, 100 contacts, 3 templates, and 3 months of chat history. Getting Started and Support ### What training and onboarding options does MessageKite offer? MessageKite provides live online training to help teams get started. This format supports guided setup and direct instruction in real time, giving users access to training sessions delivered over the internet. Getting Started and Support ### What customer support options does MessageKite offer? MessageKite provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. With no reviewer feedback available on support experience, no claims can be made about response times, helpfulness, or common frustrations. The listed channels define the support options shown in the catalog. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra reviewers highlight these as the features buyers care about most when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) MessageKite supports **Mass Texting**, but it does not include **SMS Messaging** or **Campaign Scheduling**. Instead, it offers **Contact Database** (**52%**) and **Scheduled Messaging** (**49%**), which are also important to many buyers. These features help businesses organize subscriber information, plan message delivery in advance, and send outreach to larger audiences, helping teams run more consistent SMS campaigns. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Scheduling Schedule appointments via a calendar Automated Responses Automatic reply functionality for incoming messages Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Autoresponders Create and automatically send premade copy in response to customer messages MessageKite 32 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat: Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.). - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmation: Allows employees to confirm that they have received or read a piece of content. - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Payment Reminders: Reminders sent for balance/payment due - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Reminders: Reminders sent via SMS/text message - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.6 (13) 3.6 Based on 13 reviews ## Pricing Value for money 4.5 (10) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/182284/MessageKite/pricing/) Starter $14.00 Flat Rate,Per Month It includes: - 100 Number of Contacts - 1 User - 3 Message Templates - 3 Months Chat History - $5 Per Additional User/Mo - Unlimited Text Messaging Business $25.00 Flat Rate,Per Month It includes: - 10 Message Templates - 1 User - 1 Year Chat History - 3 Number of Groups - 500 Number of Contacts - 50 Contacts Per Group - $5 Per Additional User/Mo - Afterhour Chatbot - Autoresponder - Block Contacts - Group Messaging - Import Contacts - Message Forwarding - Message Personalization - Message Scheduling - New Message Alert - Office Hours - Unlimited Text Messaging Pro $45.00 Flat Rate,Per Month It includes: - 100 Contacts Per Group - 1 User - 3 Years Chat History - 5 Number of Groups - 750 Number of Contacts - $7 Per Additional User/Mo - Afterhour Chatbot - Autoresponder - Block Contacts - Group Messaging - Import Contacts - Message Forwarding - Message Personalization - Message Scheduling - New Message Alert - Office Hours - Unlimited Message Templates - Unlimited Picture Messaging - Unlimited Text Messaging Value for money 4.5 (10) 4.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (12) 4.1 Based on 12 reviews ## User reviews Overall rating 4.2 Based on 13 reviews Filter by rating 5(5) 4(6) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DH Debbie H. Office Manager Architecture & Planning ### "Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 1, 2020 Pros Easy to use, like to be able to send out appointment reminders. Cons Wish is was app-based. Would be nice to have it on my phone after hours and weekends as I don't always see the alerts come through in my email. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DW Dan W. Owner Music ### "You need an app!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 8, 2020 Overall, great. Handy and super easy to organize clients and get information out to them. Most businesses run - at least partially - from the road/on mobile, so improving the mobile site and adding an app would be amazing. Pros I like the browser interface. At times messages come in much later, or are don't get sent and disappear from the text box, but clean and easy to use. Cons The mobile website is not great. An app with notifications, similar to receiving a text message, would be a huge upgrade and would make the experience a lot better for business owners. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KD Karen D. Director Transportation/Trucking/Railroad ### "It is great software for messaging " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2020 We are using messageKite more than 3 years and it is working great. As transportation company our dispatch team communicate with drivers easily by message kite. Sending route info, photos, schadule, etc. And messages reach to the phones momentarily. Pros You can use from different computers and mobiles at the same time, software has message history and has great search option. Mass or group message is also available. Photo sending is good option, too. Cons Search command in message history will be better to be done a little faster. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JR Josh R. Owner Music ### "Great Program but Missing Much" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 4, 2020 Still a good experience overall but I think they would benefit greatly from a mobile app and an update to their UI. Pros I love that I am able to use a text message service straight from my business phone. It helps to keep in touch with my client base. Cons The UI is very poor, especially on mobile. I'd like to be able to adjust the notification sound volume as well as have a mobile app so that I don't have to go to their mobile site every time I want to use the service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LD Lindsey D. Manager Retail ### "Excellent option for inexpensive SMS marketing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2020 We had wanted to implement a text messaging service so that we could reach out customers in that way too, but had always found it to be cost-prohibitive. With MessageKite, we get everything we need at a very reasonable rate. Pros After extensive research into our options for SMS marketing, I was very discouraged by the lack of affordable options. We are a small retail boutique and didn't have the budget for some of the more robust options available. We decided to give MessageKite a try with their free trial option, and fell in love! It's super simple to use, very user-friendly, with customizable templates you can build that allow you to easily respond to your business' FAQs. They also have automated messaging options for appointment reminders, and you can group your contacts into specific categories so that you can send one kind of text to one group, without having to choose each contact you want to include individually. Overall, we've been very happy with this software and are grateful for it. Cons My only complaint with the software is that there's no way for a fully automated response to take place other than an appointment reminder, so when a customer opts in to your texts with a set phrase, for instance, there's no way for the software to trigger an automated response, such as "Please confirm your opt-in" etc. That makes the process a little more labor-intensive, but overall, it's a very minor issue when you consider that the templates make responding super easy, and the value of the software for the price is amazing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 9, 2020 Dear Lindsey, thank you so much for your feedback and support. We're working hard on our SMS marketing solution that will allow your customers to opt-in and keyword campaigns. Stay tuned! DR Duane R. Lessons Coordinator Music ### "Message Kite for a Lesson Centre" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 4, 2020 As our first text management program, it was a game-changer for our Lesson Centre and has been an indispensable tool, but we've seen little or no refinement in the almost 3 years since. Pros Ability to schedule messages is invaluable to relationships with new students, schedule changes, students returning after summer holiday, etc. Consistent functionality with few issues where customer service is needed. Cons Templates and calendar functions are not intuitive, need extra attention to avoid errors. "Inbox" management needs improvement. Customer service has been provided when needed, but feels disconnected and impersonal. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB jessica B. Senior Administrative Specialist Photography ### "Works as expected but would like more features" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 4, 2020 would love more options, features and controls. i'm managing with what we have merely due to not having time to find a replacement. if more feature/options are in the works i think sending out a newsletter or announcement of what's to come would be helpful, i can't be the only with this these issues. Pros the fact that we can easily add an option to text our business phone number Cons 1-the "robot" that tries to help problem solve does so during business hours & while i'm already texting back/forth with someone. it makes it very confusing for our clients as to why "i'm" sending them odd texts. (would love a manual switch to where i can turn off the autobot feature when needed) 2-the feature that sends me an email letting me know i've missed texts doesn't always get sent to me. in the beginning it would send it after a few minutes had passed, now it sends the email alerts randomly and most of the time not at all. 3-some emojis or images that client's send me show up as weird characters or just blank texts. i never know what i'm missing as it could be important 4-the alert for the notifications is the most annoying sound ever. there is no way to choose a different tone/sound or to adjust the volume. if i have my speakers turned up to use other web based apps when a text comes it i literally jump out of my chair, know over my water, etc. i dislike it so much that i leave the browser for this feature off and try to hope that the emails will come thru letting me know i have missed texts or randomly log back in to check for myself. not ideal in both circumstances. Reasons for choosing MessageKite cost and the features seemed to line up with our needs. having since used the product i've realized having more options/features/controls would create a well defined and more positive client experience Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AJ Alex J. Lessons Coordinator Music ### "Works great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 4, 2020 Pros Having the ability to text our existing business phone number has made our business all the easier to reach and all the more approachable. The email alerts are super helpful, and being able to categorize my contacts within Messagekite is also very useful. The software is simple, easy to look at, and easy to use. Cons The alert sound is horrendous. I use a lot of other audio features on my work computer throughout the day, and I've had to mute the Messagekite browser tab to escape the sound. If I could reduce the volume from within the software settings, the sound would be a useful feature, but in its current form it's too much. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KS Kristen S. Owner Food & Beverages ### "Easy to Use Texting Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 4, 2020 Overall, the software has helped out business and works great for us! Pros Message Kite is easy to use and a great way to start texting with your clients. It allows for an ongoing dialogue you may not otherwise get to have given how busy people are. This makes it easy and adds a new way to generate sales even! Strongly recommend. Cons I wish it was a little easier to complete simple functions like attaching a photo or file, deleting texts, filing in groups, initiating a text or saving a text for later / archiving. Currently, when I archive a text I cannot find it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MN Masa N. Owner Consumer Services ### "The ONLY One of its kind" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2020 Pros I’ve done my research for companies who offer web based text services. message kite is the only one of its kind and at the price is a STEAL! I’m so glad I found their platform. It is VERY easy to operate and built to function as you’d think. I was up and running And have not turned back. Cons I once needed to get a hold of the company for billing updates and it could have been smoother Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 9, 2020 Dear Masa, thank you so much for your feedback. It helps us improve and grow with you. We apologize for the billing issues you had with us. We will work hard to deliver spectacular customer service for you in the future. Thank you so much for being with MessageKite and your support. SJ Scott J. Owner Automotive ### "Business texting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 4, 2020 Pros Ability to use my existing land line phone number to send / receive texts. Ability to efficiently communicate with my customer base. Cons Web page times out, and refresh needed to log back in. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Monique S. Lessons Coordinator Music ### "Not sure how to answer this" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 4, 2020 It has been fine. A few times I was unhappy with the answer given for a service issue but in general the service has been good. Pros It is easy to use and the option to text is extremely helpful in our business. Cons It was challenging to get it operational and there were a number of bugs that needed to be worked out for the first 6 months. There are still a few things that could be improved: There is nothing stopping the user from entering multiples of the same contact and telephone number. Sometimes when entering a parent it will not allow the user to add the student. What is the point of entering the student name (which is what we know most) when you can only look up the parent? I have a student who has a cell phone with an overseas number and software does not allow for any extra numbers. Some students live in multiple households, it would be helpful to have more than one number associated with the student and be able to look it up that way. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ER Emily R. Owner Health, Wellness and Fitness ### "Simple, Effective Text Messaging Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 4, 2020 I’m happy! Pros Keeps my business text communication easy and effective. One of few companies that didn’t also try to sell me a bunch of SMS marketing features I didn’t need. Customer service is always super responsive which is huge my book. Cons The interface is a tad clunky, especially on mobile but it gets the job done and certainly affordable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.