Qualtrics

Qualtrics Employee Experience


4.5 / 5
50 reviews

Who Uses This Software?

HR leaders, employee researchers and people managers looking to increase employee engagement, create exceptional employee experience and improve company culture.


Average Ratings

50 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Qualtrics
  • www.qualtrics.com/
  • Founded 1990
  • Ireland

About Qualtrics Employee Experience

Qualtrics Employee Experience (EX) creates a snapshot across the entire employee lifecycle, automatically prioritizing key drivers of engagement and experience so you can build strong teams, drive productivity, and reduce unwanted attrition.You gain the power and flexibility to tailor your engagement program to meet your needs, whether that includes a regular employee census survey or ad-hoc pulse surveys. In addition to world-class technology, we offer consulting and a 24/7 live support team.


Qualtrics Employee Experience Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Aggregate Reports
  • Comparative Reports
  • Customizable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management

Qualtrics Employee Experience Reviews Recently Reviewed!


Capterra loader

The only survey builder I will use-- easy and trustworthy

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me.

Cons: I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions.

Overall: Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional.

We <3 Qualtrics!

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Qualtrics makes me feel POWERFUL and IN CONTROL. It lets me translate a mess of numbers into meaningful, actionable information that my company can really use. With Qualtrics, I can see opportunities that I was blind to before.

The tool is extremely user-friendly, so I spend minimal time learning how to use the tool and can dedicate most of my time to solving problems using the data Qualtrics lets me gather and analyze.

But, when I do need a little extra help, the Qualtrics support team is always there for me. I can, of course, search for information online. But I prefer to call the support team. Their reps all have the heart of a teacher. They take the time to teach me how to navigate my way through the challenges I face when designing complex surveys or learning a new element of the tool.

Their support team - more than anything - makes me absolutely LOVE Qualtrics. That support team makes this tool worth every penny....and then some.

Cons: I wish the dashboard functionality was available for every survey type. We love the dashboards - prefer them over reports - and would love to have unlimited ability to create and share them.

Capterra loader

My experience was excellent

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it.

Cons: The one thing I like least is there are so many options sometimes I miss out on great features and functions.

Overall: our users love it also

Robert H. Smith School of Business experience with Qualtrics 360

Aug 23, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Once the survey and report format are set up, it's extremely easy to administer even to large groups. The customer support is outstanding; it's rare that I have a question or concern and don't hear back within a couple of hours--often with accompanying video showing how to fix whatever the issue is. The surveys follow Qualtrics format, which makes them easy to set up and administer. It's easy to get information quickly about response rates and to program in reminders.

Cons: It can be challenging to format the reports to show the precise group-level information you want. That said, the outstanding customer support helps a lot with this.

Overall: We have been using Qualtrics 360 for teaching leadership development and team skills to undergraduate, MBA and EMBA students for approximately 5 years. We've developed our own 360 tool for use with students as well as a number of team feedback applications. Some faculty are also using it for research purposes; it does a great job of collecting social network information.

The Best Survey Design Software!

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's simplicity!

Cons: The menu groupings are not always clear.

Overall: Qualtrics is by far the best survey design software out there, especially for advanced users that possess knowledge of HTML, CSS, JS. Highly recommended and the uses cases are limitless.

Recommendations to other buyers: Keep improving the UI.

Can't Beat Qualtrics

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: The depth and breadth of the assessment design and reporting tools is absolutely unrivaled, and we really appreciate the clean user interface.

Cons: This is one of the select few software packages with which we have yet to find a fault worth mentioning.

Overall: We use Qualtrics both internally in our office (about 50 people) and when polling the broader organization of 10,000+. It's fantastic for both purposes, and the reporting functions allow us to drill deeply into the data for multiple purposes. The anonymity function is really impactful, too, as it gives our staff more freedom to communicate openly on sensitive topics, so our surveys aren't filled with the usual pro-company babble we got on other platforms. We need accurate, honest information in our field, and Qualtrics helps us get that in spades.

Capterra loader

Qualtrics 360 Empowers Employers to Effectuate Improved Morale Among Employees

Mar 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Qualtrics 360 is an extra layer to an already fantastic product (Research Core by Qualtrics). Qualtrics 360 enables a company to quickly take the pulse of their workforce. Employees can assess their own skills and then receive feedback from their immediate team or others in their company with whom they frequently interact.

Cons: I think the hardest part about using this product is managing the relationships between all the respondents. It seems like it should be straight forward to determine who would manage who or who can see what reports, but I found I had to think about it backwards a little bit to get it right. Perhaps it's how the terminology used, or how they word it.

Overall: Qualtrics 360 can be used by HR, of course; however, it as tons of utility in MBA cohorts and other programs where group work is crucial to the learning experience. When individuals attain feedback from their peers with whom they closely work, they can each make positive change for the betterment of the entire group.

Excellent, mostly because of customer service

Sep 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Once you get the hang of it, it's easy to use. I do like the variety of different formats for displaying data- however, it would be really great if you could add a fully customizable table option. Sometimes I want to display data in a certain way but there is not a preset table that will allow me to do so.

Cons: My one really big gripe is that it is really tough to format reports- I would recommend adding guidelines so text boxes and shapes can snap to a grid and everything will be easier to align. Similar to adobe illustrator. I have to manually go through the report and adjust each object and eyeball to see whether or not everything is properly aligned- it's a real pain. I would think adding guidelines in the report section would be relatively easy from a programming standpoint as well.

Also, not sure whether or not this is really your fault, but we have been having a lot of issues with evaluators receiving the automated messages that get sent to them. They might just be getting sent to the spam folder in their email, not sure how this would necessarily be fixable in the future.

support person really helped me solve the problem

Mar 07, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: once the survey is created the data collection works well. In most cases I have been able to create questions in a form that works for data collection

Cons: I would like more ability to randomize selections. I wanted to do a double randomization. Pick a random number of choices from five different groups. I had to do this manually rather than have the software do it

Overall: have been able to collect data for survey research

Rapid response, friendly staff, alert to follow up.

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, multiple functions

Cons: um...can't think of one thing!

Overall: I always get a quick reply to questions whether they be simple, complex or related to services offered in addition to the survey software. Friendly staff engages in polite conversation after the service issue is solved. I like being able to get to know the staff on a personal level. It helps me to trust that I can call them whenever the need arises. Staff always makes a follow-up the date for all information I need to send them. This helps keep me on task and shows their concern for my projects.

Recommendations to other buyers: The software is intuitive. Relax and work with it. The Qualtrics staff is there for you whenever you need!

I work in research and Qualtrics has been a phenomenal help and asset. It's fairly easy to use too.

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service is by far the best I've seen. I like that I can call the customer service reps on the weekend.

Cons: It's on the expensive side, therefore nonprofits may use its competitors (like surveymonkey) because of price. There should be ways to make it more affordable.

Overall: Easy survey design and costumer service

Western Carolina University Graduate School

Dec 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: The ability to use it for many different purposes.

Cons: Slower not it is running within the WCU Single Sign on platform.

Overall: I have learned how to use the tags to do confirmation emails for anonymous surveys if they give me their email address if asked. This is great for forms and not surveys. Chat support is awesome.

Qualtrics Surveys

Oct 23, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like that once I have built and saved a survey that I can copy it to use for a different one. This makes things go a lot faster for me at work. I also really like the fact that when you preview your survey it shows you how the survey will look on a mobile phone. This is a very cool feature!

Cons: When I first started using the product I felt that it was difficult to navigate. But I have been using the product for over a year now and feel like I know where the features are now that I use.

Overall: If you are looking for a fairly simple system to capture information from a group of constituents, this is a great system to use. There are many different reports that can show information from and surveys and it is very easy to edit and reuse surveys.

Qualtrics was great for my project.

Nov 10, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the functionality and diversity of questions

Cons: need to be familiar with featues to get exactly what you want. Some practice with the syste is required.

Overall: I used qualtrics to send request to complete survey to more than 5,000 members of a listserv.

I received enough completed responses to reach my sample requirements.

The survey was easy to construct using Qualtrics. I appreciate the options for creating various types of questions.

Very Happy with this Platform!!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, functionality, reporting. I deal a lot with employees that don't use technology resources as they work in heavy equipment operation and construction. The ease of use for those that aren't quite up to speed technologically was probably most impressive outside of the actual reporting. Great bang for the buck. The applicability of the 360 experience to our environment has been unmatched.

Cons: Probably the of the biggest issue is the cost but I will say that the benefits outweigh this.

Easy to Create surveys and run reports

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Advanced survey logic for creating complex, branched surveys.

Available in multiple languages.

Cons: It's a simple software to create reports, and it does that without issues.

Capterra loader

Always Helpful Customer Service Calls

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whenever I call customer service, I get a knowledgeable rep *quickly* on the phone who solves my issues. They are all very well-trained and well-versed in the platform.

Cons: I wish it was a tad more user friendly, and the reporting out of it is not sufficient for my organizations needs, so we end up exporting the data, running our own crosstabs and filters, and creating out own graphs for reports.

Overall: Easy data collection, lots of survey questionnaire functionality

Capterra loader

Easy to use employee satisfaction survey software

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to personalize survey software to help gauge employee satisfaction, resulting in an easy to read graph showing the strengths and weakness of the business

Cons: Takes some time to set up the questions and the way in which the results will show afterward, however it is well worth the time spent.

Effective

Jan 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy options to build employee engagement and other internal pulse surveys. Employee metadata is easily mass uploaded and they walk you through step by step with an engineer.

Cons: Some customizations require some direction - not always intuitive.

Qualtrics is easy to learn and easy to use while offering many sophisticated possibilities.

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn, easy to design and modify, even with complex questionnaires.

I like best the dynamic design that adapt to participants answers. E.g.g the piping (or routing) of participants selections to follow-up questions, etc.

Overall: A dynamic, mobile friendly, questionnaire design, allowing to add deep-dive questions when necessary, and allowing to minimize survey-duration and complexity for participants where possible. This helps to increase response rates.

Always a pleasure to work with the Qualtrics team

Jun 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, the program is very user friendly and if you do run into an issue help is just a click away with very knowledgeable and friendly people to work with.

Overall: The main benefit is the ease of use and great support staff available at a click of the mouse or a quick phone call.

Capterra loader

Turn employees into ambassadors

Feb 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: As a startup, it's important that the people who work at your company are also gung-ho about the product and company. This platform helps us to understand our employee behavior, how they like our product, and also their experience in the company.

Cons: Again, similar to a lot of Qualtrics products, if you're not data-minded, it can be daunting to look at a ton of numbers and graphs. Once you get past that, you'll find the insights amazing.

Easiest assessment software for applying

Aug 14, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It asks relevant questions and doesn't glitch.

Cons: It's very thorough so it's time consuming.

Capterra loader

Easy to use. Easy to get results.

Jan 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part about Qualtrics are the built in graphs in the reports section.

Cons: I ran a survey with 7 different multiple choice entries. I used the automatic choices, but it was difficult to find what I wanted because they were not alpha order.

Overall: The survey was very easy to put together, very easy to post on social media as well as E-mail and the results were easy to read and download.

Capterra loader

Easy to get feedback

Jan 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that there is a lot of traffic on the website so people will take the survey. You can get very good data and feedback. It creates charts for you so I just love it.

Cons: I did not see any cons, I just wish multiple people can run one survey.

Overall: Overall, it is great as mentioned in the pros.

Its a very nice experience

Sep 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: good support. We get good support and support team is extremely knowledgeable and very helpful and friendly.

Cons: good support but it can be extended to India as well. Currently we have to wait for long time to get the issue addressed

Overall: Rolling out survey and integrating the results with salesforce

Powerful Surveying Tool

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Qualtrics is a powerful, helpful, and intuitive surveying tool.

Cons: The interface takes some fiddling with before you can use it comfortably.

Qualtrics 360 an easy to use tool

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I was totally unaware of Qualtrics at the begining but the videos posted on website and the customer support helped me getting engaged with Qualtrics and I was able to learn to use this platform in a week.

Thanks for the support the support team is great and they never get troubled sometimes I used to call for some silly doubts but the team helped me learning and understanding the tool at an ease.

Qualtrics 360 has some very cool features of building your own reports and has made my work very easy. I would like to conclude saying "Every firm institute should use Qualtrics for their data analysis".

Qualtrics

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to use for the purposes of internal employee satisfaction. Simple surveys can be set up easily with little experience.

Cons: The simpler the design logic the better. More complicated survey design logic can cause unintended consequences.

Great tool for sending surveys. Easy to use and navigate.

Jul 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Surveys I send need to be compiled with certain pieces of data. The tool option is great and very easy to change the look of reports.

Cons: It can be glitchy at times and find that I need to refresh the account. Closing surveys manually can say pending for a long period of time.

Overall: An easy way to compile survey results.

Capterra loader

Quick and Easy Support

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Qualtrics support were quick and helpful in responding to my problems. i

Cons: Found myself bouncing between support contacts

Overall: Using Qualtrics has been great. The software for the most part is all very intuitive and for any questions that I might have, support is quick to help out.

I had some of the vocab, but not all--tech person understood me nonetheless.

May 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was Qualtrics Administrator at my last school; so excited to have it finally come to my new school.

Cons: Sometimes it can be complicated to use due to all the functionality, but if one is persistent, he or she can design a survey as desired.

Overall: I create surveys and forms using it.

Good feedback tool to use

Oct 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Good capture of how we want to gather information from internal and external customers for how we are doing.

Cons: I use it more for viewing and searching. The output doesn't always make sense to me. It could be that I don't know how to use it as well. Easy enough to intuitively to get around. I marked 3 for some b/c I don't know the cost and have not had to contact for customer support.

Capterra loader

Love it!

Nov 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely user-friendly. I would go as far to call it the gold-standard in survey software.

Cons: Honestly I cannot think of a con to this software.

Great way to hear from employees

Feb 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use, easy to set up and administer employee satisfaction surveys, simple design allows beginners to use as well

Cons: It was pricey to buy for what I wanted, not widely available to purchase, very specific use would like it to be more diversified in survey making

Great survey tool

Apr 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Overall: Qualtrics makes it easy to create, distribute, and analyze surveys. The new reporting features and charts are an added benefit.

Great for large company employee feedback

Sep 11, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great for large scale employee feedback but overkill for smaller orgs.

Cons: Customer support is lacking and can be complicated to set up the logic for the surveys.

Overall: Not for a smaller org but great option for large scale employee feedback collection.

N/A

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use, I was able to create my 1st survey within minutes of logging in the 1st time without training and only the aid of a video from youtube.

Cons: The skip logic feature could be a bit more advance. and also the ability for users to work on more than one 1 survey at a time.

Up and coming need for all businesses

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the up and coming need for all businesses. It simplifies the process of helping leaders understand employee engagement as it evolves. As employers seek to understand what makes employees stay and leave a company, this tool will certainly benefit them.

Cons: I don't have any cons about this software.

Easy to use for some

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As an end user who distributes the surveys, its very easy. When I'm managing the surveys its hard to see the end reports, the UI isn't as clean as it could be.

Inexpensive and efficient

Oct 07, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Great product for getting information. I'd like to be able to do more with the software, its relatively simple. but the cost represents that

great voc product

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it.

great voc product. highly recommended

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it.

Best All Around Product

Nov 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Easy for customers to use with powerful analytics. Visually pleasing without a lot of clutter. Nice all around product.

Qualtrics Review

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Great experience, very easy to use with a very efficient workflow. Easy to teach as well which is always a huge plus.

Amazing product!

Apr 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Comments: Qualtrics makes life way easier. I love how simple they make it to retrieve your results. Price is hard to beat!

overall, I have saved is much time with this program.

Oct 11, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Like like the ease of use, but what I like more than anything else s the ability to contact someone if I need something answered.

Overall: completing my sample survey with ease

Greta customer service!

Oct 02, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service was spectacular. They were helpful, clear, and thorough. They met me where I was in terms of knowledge of product.

Heavy, intense surveyor

Dec 05, 2016
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Comments: This is an intense option and I found it really overwhelming. I see how the product could garner excellent results and high response rates, but I found it clunky and bloated. For surveys, the simpler the better, and this was far too vast to prove any efficiency for our organization.

Best, Intuitive and User-friendly

Jan 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The best survey designing tool ever used! I had designed surveys earlier in CAPI almost 10 years ago...but Qualtrics has given me the best time travel experience in designing surveys. I love their ease of use and design and the flexibility and accommodating nature of the tool.

Looking forward to learn more about their other modules so as to have a one stop shop for all our needs...I hope to have long term relationship with Qualtrics considering their tools and support.