Best For

We serve entrepreneurs and growing enterprises in over 130 different business verticals such as retail, restaurants, pubs, frozen treats, and more.

Product Details

NCR Silver delivers value beyond the point of sale to help businesses of all sizes drive success. Along with an easy-to-use tablet point of sale, the NCR Silver suite of cloud-based tools delivers actionable insights, multi-site capabilities, customer engagement tools and business management resources, all available at your fingertips.

Contact Details

NCR Silver

https://www.ncrsilver.co.uk/

Founded in 1884

Located in United States

Starting Price

  • $79.00/month
  • Each additional device: $50 per month

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

NCR Silver Features

Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management
Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce
Bar POS
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Restaurant POS
Returns Tracking
Sales Tracking
User Access Permissions
eCommerce

NCR Silver Reviews

Overall
3.5/5
Ease of Use
4/5
Customer Service
3.5/5

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Showing 50 of 136 reviews

Showing Most Helpful

Showing 50 of 136 reviews

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Reviewer's Role
Length of Use
Frequency of Use
Lindsey H.
Owner
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Some very good pros, and some pretty frustrating cons”

OverallOverall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.
ProsThe software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.
ConsWhen the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.
Reviewer Source 
Source: Capterra
June 18, 2019
Veeka T.
office manager
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 20, 2018

“NCR Silver”

OverallOverall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.
ProsWe like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.
ConsWe would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.
Reviewer Source 
Source: Capterra
July 20, 2018
Wendy W.
General Manager
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 18, 2019

“NCR Silver meets our multi store needs”

ProsThis cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.
ConsThe biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning. Four years later, we have of course adapted.
Reviewer Source 
Source: Capterra
June 18, 2019
Gil B.
Manager
Restaurants, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2018

“Good compromise between cost and functionality, and great customer service”

OverallThis is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.
ProsPOS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.
ConsThis is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.
Reviewer Source 
Source: Capterra
July 23, 2018
Kelley C.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 1, 2019

“Payment reporting inhancement”

OverallOur overall experience with Silver has been great. We have recommended this product to several colleagues.
ProsThis software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.
ConsWhen there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.
Reviewer Source 
Source: Capterra
July 1, 2019
Lynn R.
Manager
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
November 13, 2018

“Big changes in Customer Service and they've lost me”

OverallOverall I used to be very happy with NCR silver. The price has crept up over time. They raised the price once and said I now had "concierage" service, but no one seems to be able to explan to me what that meansand they are not nearly as responsive with customer service as they used to be. I have complex inventory questions and cannot get an answer. When I call in (which I rarely have to do now) my issue is complex and the reps that answer are inexperienced and just tell me what I already know. They don't understand what I am asking because they don't use the system themselves.
ProsI liked how easy it was to use. Easy to set up, user friendly. In the beginning when i needed help and had questions and suggetions the call center reps knew what they were doing and how to help.
ConsIn the last year or two they switched the call center to India. Since I have been using NCRSilver since 2015 I can solve most of my own questions, but when something comes up and I have to call in it is not a simple question anymore, and the employees that are now contracted to solve these issues know less about the system then I do. They seem to be reading from a script. While they are very nice it is frustrating because they cannot answer the question and it has to be put in queue and they have to get back to me. Seems like when that happens the person getting back to me just tells me what I already know. It's useless. I am going to be looking for a new software for my POS system.
Reviewer Source 
Source: Capterra
November 13, 2018
Chris B.
Owner
Retail, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 24, 2018

“More than a cash register!”

OverallOverall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.
ProsThe back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.
ConsI'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using. When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.
Reviewer Source 
Source: Capterra
July 24, 2018
Jerry M.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
July 1, 2019

“Solid software but not as versatile as hoped”

OverallThe POS system, like others, allows me to track business flow when not in the store.
ProsNCR's back office is easily navigated. It is feature rich in many areas, excelling in variations. The modifier portion of the software is decent, but could use some work so that it could be used as a single add on for several items as well as modified price times quantity.
ConsCan not customize the customer information that you wish to have at a glance. Can not set up tax exempt customers for automatic tax exemption. Can not readily link inventory to my existing website. Can not set up scannable customer ID cards readily. Can not see inventory at a glance for quick inventory checks on items. Will not print directly to Dymo Labeler for price tags from back office as Square will when receiving inventory. Can not set up coupon codes for printable coupons, must set up an offer to apply to everyone. Sales team said these were all included in the purchase, but were not. Expensive software, overall less feature rich than Square but 33% higher per month.
Reviewer Source 
Source: Capterra
July 1, 2019
Ryan C.
Owner
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 18, 2019

“Feedback”

OverallGreat customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem.
ProsThe ease of use on the front end. Easy to pull data and information from historic sales.
ConsIssues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first. There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier.
Reviewer Source 
Source: Capterra
June 18, 2019
Kari K.
Bakery Owner
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 25, 2019

“Great for bakery and cafe business!”

OverallI overall love this system and I think it has really helped me realize what sells and what doesn't as well as helps me gauge what hours are busier than others.
ProsWe love the functionality of making this product your own, it is customizable and very user friendly!
ConsVery little things I don't like! I would like to be able to use this offsite while still using it instore as I do a lot of festivals and events, and I can only use it on one ipad per my subscription.
Reviewer Source 
Source: Capterra
June 25, 2019
Denise M.
Owner
Arts and Crafts, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 19, 2019

“Stress releaf”

OverallI have told, shown and recommend your system to many small business owners but they tend to go with other systems due to cost, they love the look on my bar with my 2 ipads on their stands, one for NCR Cimplebox calendar check ins and the other for NCR Silver POS studio sales.
ProsEase of teaching my employees, Ease of getting my reports, Ease of looking up so many things like cancelled tickets(times of cancellations would help), helps me keep track on employees.
ConsNot seeing the integration of my online calendar system, thought their might be a discount for the calendar. Control of emails is a "0" - no means to click on several at a time to delete as I uploaded 6,000+ only to find out I could only use 2500 at a time, not I need to upload them all again in groups. But then if I have duplicates there is no easy way to tell and I do not want to bother my customers with duplicate emails. I also have no idea if my (Cimplebox) calendar emails are automatically going over to the Silver.
Reviewer Source 
Source: Capterra
June 19, 2019
michael p.
manager
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
1/5
Features
2/5
Value for Money
4/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Problematic”

OverallCompletely mixed bag, usually negative. I especially disliked the phone call I received from NCR EMV development lead when I complained about th EMV pad being defective junk last year. The call was very rude and unprofessional.
ProsCloud based POS with automated email receipts that also sends out automated coupons for marketing. Remote inventory management for adding new SKUs and UPCs.
Cons1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only. 2) NO CONTACTLESS PAYMENT FEATURES! 3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.
Reviewer Source 
Source: Capterra
June 17, 2019
Lori H.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 8, 2019

“NCR Silver for Retail”

OverallI used to like it more. Now, I think other POS software out there has far surpassed NCR Silver's capabilities.
ProsIt is very easy to learn and use. It uses the iPad's built-in GUI well.
ConsBulk email is capped at 2500 users. Wish I had known that before starting to use the software. There is an ongoing issue with email logging. I have reported it numerous times. They are supposed to be working on it but no one can get me information about it. It's about 6 months in with this issue and still nothing. The credit card reader has been replaced twice so far and has issues not working. The connection on the credit card reader makes charging difficult after months of use bc the connection gets worn (iPad flipped back and forth for users to sign.) It's a hardware issue that's certain to cause problems for the life of the design. Inventory management features are very limited.
Reviewer Source 
Source: Capterra
July 8, 2019
Andrea E.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 23, 2018

“Limitations in reporting and discounts”

OverallI have't experienced any "problems" with NCR Silver. I would however like to know more about what the program is capable of because I don't believe I am utilizing all of the options to the best of their ability.
ProsI like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.
ConsThere are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period. With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.
Reviewer Source 
Source: Capterra
July 23, 2018
Mario R.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 18, 2019

“NCR Silver review”

OverallThis is our first POS and it has given us more access and flexibility.
ProsStable performance, easy to use interface, good quality stand, printers and drawers.
ConsWe should have access to the programming staff, either directly or via a liaison. There are many small changes that would greatly enhance our experience.
Reviewer Source 
Source: Capterra
June 18, 2019
Corie J.
Restaurant Owner/Manager
Restaurants, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 18, 2019

“This has really changed the way I do business”

OverallI have been so impressed. I have a lot of friends with restaurants, and I'm constantly singing NCR's praises. The fact that people use other ipad based registers makes no sense to me. This one literally pays for itself. in the amount I save by being able to use my own credit card processor.
ProsI have really enjoyed not only seeing my daily sales broken down with time accounted for within the system, but also just having the sheer scope of information that this unit provides. It's simple to use and implement, it's intuitive, and any time I have questions I simply open a chat browser from the back menu and I have been able to solve all of my problems within minutes.
ConsI wish there was more I could do with employee tracking, but I think that's available in the next tier of monthly payments.
Reviewer Source 
Source: Capterra
June 18, 2019
Jessica M.
Cafe Manager
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 24, 2018

“Satisfied”

OverallOverall, I feel like you get a lot for your money and the ease of training new staff on the POS is greatly appreciated. The back office reports are great and help me keep track of sales and trends.
ProsI like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.
ConsThere are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.
Reviewer Source 
Source: Capterra
July 24, 2018
Tom B.
President/Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
1/5
Features
3/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
June 27, 2019

“NCR Silver Review ”

ProsThe system generally is up most of time.
ConsIt removed a lot of our stored hold tickets - thus, loosing info on contractors and the amount of purchases they had pending to pay We had been in touch MULTIPLE times with NCR and level 1, 2 & 3 Guy named representative and many others NO ONE EVER EVER GOT BACK TO US _ what the problem is/was / what info they recovered/ why that it lost our stored info etc. OR WAS THE ISSUE EVER RESOLVED ? This has been many, many months we have been trying to work thru this. It has cost us $ and customers. NCR Silver does not seem to care !! We have talked to many different support members and get the same general run around. Very Very discouraging, would not recommend product to any one.
Reviewer Source 
Source: Capterra
June 27, 2019
Chad S.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Mad Mexican loves NCR”

OverallEasy to work with thru problems.
ProsEasy to install, update and use. They answer all calls promptly and fix any issues that might occur quickly!'
ConsNo issues , we are pleased with the system and products.
Reviewer Source 
Source: Capterra
June 17, 2019
Todd D.
Owner
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2018

“Great user friendly software ”

OverallOverall NCR has been great for our business. As I mentioned above there are just a few things I wish could be added and or corrected.
ProsEase of use. Programming is simple with back office. POS is very user friendly.
ConsCertain features need to be added to accommodate other businesses like salons. Tip feature needs to allow you to code the tip to specific employees for one example. Needs feature to not allow cashiers to look in recall history at other employees tips. This has been an issue for us. Would be nice if under customer info you can add multiple contact numbers like cell and home. We are in the pet industry and it would also be nice to have a customizable customer tab, so we can add pet name and breed or pets DOB etc. under customer tab. Certain glitches I reported keep repeating. Tech support needs better resolution and faster respond time.
Reviewer Source 
Source: Capterra
July 23, 2018
John H.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Source: Capterra
April 26, 2017

“This is a publically traded company NCR No Way... ”

OverallThey are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction. When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone. After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me. This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....
ProsWe really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.
ConsWhen we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????
Recommendations to other buyersGet a real software program where customer do not have to lose business.

Vendor Response

By NCR Silver on April 28, 2017
We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us. As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service. As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience. We have sent your comments to our customer care department, which will be reviewing it.
Source: Capterra
April 26, 2017
Chris O.
Owner
Computer Networking, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 8, 2019

“Still the "GOTO" program for my business....”

ProsNCR Silver has been a great program for my business as its reliability is incredible- I don't think NCR has ever been down in the years I have been using it. The user interface is very intuitive and even when off-line (ISP down), once it connects up it re-sync's with their main system and all is well. We highly recommend it to all who ask who we use.
ConsHonestly, the issues that it has, in my opinion, I have submitted general inquiries and they have actually corrected them in a format that helps all connected- haven't found any issues that I dislike enough to warrant a "dislike".
Reviewer Source 
Source: Capterra
July 8, 2019
Terri B.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
1/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
August 1, 2018

“Great product Horrible customer sevice”

OverallI like the product however anytime I have an issue i can get zero help i have been waiting on a supervisor call back for literally 2 motnhes every time i call i am told I need a supervisor and then I am told they will call me back and I STILL hve not got a call back and my systems are DOWN! Its INSANE! Also with regular tech support I am constantly training NCR employees because they dont know enough about the systems to help me!
ProsIt is easy to learn to use and has all the features you need to run your business
ConsCustomer service is horrible. You cant get help and support knows very litle about the product it is like they have never even touch it and are just reading out of a manual
Reviewer Source 
Source: Capterra
August 1, 2018
Steve G.
Owner
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 9, 2019

“Pros and cons about NCR Silver”

OverallOverall a very good system, as an owner of the business it has made life easier
Pros Easily programmable, I have a restaurant and getting the program running and keeping it up to date is very easy. Time clock feature is easy for payroll. Having a report for payroll is very important for accounting. The ability to go into back room and change item prices on the fly or add new specials instantly
ConsThe only problem I've had is the time frame for employees to either ring in a customer or the logging out for employees so they don't overlap each other. The time it takes to log in with machine number and then employee number when it's very busy takes those extra seconds that customers always notice.
Reviewer Source 
Source: Capterra
July 9, 2019
Kathy C.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
1/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
July 20, 2018

“NCR”

OverallThe system and software itself is good. It does what I need it to do and it does it efficiently and easily. Their customer service, however, is not always so good.
ProsThe software is easy to use for both employer (inputting information, printing reports, etc.) and employee (operating daily transactions).
ConsThe system only keeps transaction data for 13 months. While it is easy to understand that not keeping a lot of information will help the system run more efficiently, there are times when it would be an asset to be able to pull a customer's previous sale no matter how long ago it was.
Reviewer Source 
Source: Capterra
July 20, 2018
Jara P.
Owner
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 21, 2018

“NCR Silver with Scale Use”

OverallMy overally experience has improved once we got the right equipment for our store. I can always reach a customer service rep when needed. I think that the price for the equipment and monthly service is fair.
ProsIt is very easy to use the menu at the POS. The back office is very user friendly as well and can be accessed from anywhere on any device.
ConsThe problems we have had with this software are mostly with the scale integration. The software does not fully support all the scale features we would like so we have had to work around those things. We had issues with the small scale and NCR Silver Quick Service. However, once we switched to NCR Silver Restaurant Pro and the GRS-60 scale we have had much more success.
Reviewer Source 
Source: Capterra
July 21, 2018
Elise E.
Payroll manager
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 17, 2019

“NCR Silver Review”

ProsWhat I like most about this software is the fact that it met all our needs for our small business. We offer a large number of products and the software is able to accommodate the number of products and gives us the capability of customizing our sales with discounts and other promotions. Customer service is prompt and accurate.
ConsInputting the large number of items and all the variables can be time consuming.
Reviewer Source 
Source: Capterra
June 17, 2019
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Aaron A.
Business Operations Manager
Automotive, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 19, 2018

“No Inventory Functionality”

OverallPOS, tracking of sales, cash reconciliation, and time clock. Would love an inventory feature for retailers.
ProsTransactions, and reporting, are very easy to use. Reporting is excellent.
ConsThere is zero inventory functionality. You can add inventory, but as a retailer I need to be able to track my inventory to monitor when, and what, I need to order. Silver does not offer such a feature. This is a common complaint amongst other retailers that use Silver that I frequent with my personal business.
Reviewer Source 
Source: Capterra
July 19, 2018
Theresa W.
Store Manager
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 26, 2018

“NCR Silver is Awesome!”

ProsThe ease of use for employees is what I like best. It is easy to teach new employees to use this system and they all seem to learn it quickly which makes training them so much easier. The back office portion is easy to navigate and run reports. My inventory is always accurate due to this system.
ConsI wish the software had more options for management on the POS screen versus always having to go to the back office part.
Reviewer Source 
Source: Capterra
July 26, 2018
Leigh H.
Owner
Food & Beverages, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 17, 2019

“No Longer Flying Blind”

OverallI now have information on sales and inventory movement. This is helping me with staffing and supply chain management.
ProsThe software is so intuitive and user-friendly that my staff had no adoption issues. They were productive in minutes. I found it very easy to set up, and I love the back office functionality.
ConsI have no complaints about this software. And I used to implement software for a Fortune 20 company.
Reviewer Source 
Source: Capterra
June 17, 2019
Shamus G.
Owner
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
September 14, 2018

“Bent Wrench Roadhouse Review”

OverallIt used to be awesome, but we are experiencing lots of errors with our credit card processing lately. After contacting customer service, we have received ZERO follow ups.
ProsEase of use. It is fairly easy to navigate through all of the back office items.
ConsInability to delete a variation after you have added it to an item. This is only a problem when you are trying to delete the only remaining variation from an item.
Reviewer Source 
Source: Capterra
September 14, 2018
Neryk Z.
Owner/ barber
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 19, 2018

“NCR Silver for Jack and Sons Barber Shop”

OverallNot bad. Would love to have someone come out and fix the issues we are having.
ProsPretty easy to use and great back office helps keep up with inventory and sales.
ConsSystem crashes sometimes and usually when we are busy so we have to try to figure out how to fix it ourselves and sometimes call customer service but hold for long time before ever getting help.. still have issues that need to be corrected with Quantum unit.
Reviewer Source 
Source: Capterra
July 19, 2018
Jonna R.
General Manager
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 25, 2018

“NCR Fan”

ProsThe ease of this software is great. You get a concierge to help you get started and then 24/7 customer service to answer any questions. The software is user friendly and simple to train new staff members.
ConsThe back office takes awhile to update sales information. I can run a sale and it will take several minutes for the back office to show the sale.
Reviewer Source 
Source: Capterra
July 25, 2018
Kristi E.
Owner
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
July 19, 2018

“Unresolved issues and expensive”

OverallIt is handy with reachingnour customers and very user friendly for our staff. We have a really hard time with our retail product growing and needing a barcode scanner but we don't want to pay NCR more money when we have other issues with them that are not being resolved. It is also expensive. Some other businesses like ours use square and have no issues and have no monthly cost for the service, just merchant fees, which we also have in addition to our fees with NCR.
ProsVery easy to use. Easy to retain customer contact info.
ConsWe've had quite a few unresolved and recurring issues with our credit card processing.
Reviewer Source 
Source: Capterra
July 19, 2018
Matt D.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 19, 2018

“NCR Silver is here to stay”

OverallWe love it. Irreplaceable to our business.
ProsWe love the reporting features and the robust nature of the Application. The setup is super easy and we loved how soon all the wait staff learnt the new system
ConsWorking with Tier 1 support after hours can be challenging. Being in cloud technology the glitches that occur are not always easily resolved by support staff.
Reviewer Source 
Source: Capterra
July 19, 2018
Roger K.
General Manager
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 19, 2018

“Reports”

ProsStraight forward use. Reliable log in...
ConsWe still have difficult time changing prices, etc in bulk. Since it takes too long to reflash when changing prices individually, we would've like to have the excel upload changes.. I know the feature is there but it seems like it only works some times.... Need better more detailed sales/inventory-performance reports.
Reviewer Source 
Source: Capterra
July 19, 2018
Stephanie C.
Owner
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Review”

Overall...
ConsOn the POS side we really would like to see the the qty of tips adjusted and paid out before finalizing. Also if the total cash and left in drawer was printed on the receipt would be super helpful instead of only being able to pull it from back house. It would answer a lot of questions quickly without research
Reviewer Source 
Source: Capterra
June 24, 2019
Jeannette S.
CFO
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 24, 2019

“It's okay ”

OverallStaff is very friendly and as helpful as they an be but limitations to what they an handle before handing the issue off to another department can be an issue with proper completion. Follow through can be lacking, slow or non existent. Also ridiculous refusal of refund if return is received outside of 30 days. If you receive it on 60 days, you still have it. Still same peice of equipment. A policy to scam your customers.
ProsPretty simple, direct on functionality
ConsSome limitations in reporting and the type of visibility to historical data
Reviewer Source 
Source: Capterra
June 24, 2019
Alfred G.
Manager
Entertainment, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
1/5
Reviewer Source 
Source: SoftwareAdvice
August 18, 2018

“Over Promise and under deliver”

OverallConcierge service is highly touted but the Implementation process is poorly planned and communicated to the merchant. So it is a high risk process that demand a lot from the merchant to implement successfully. Having an experienced re-seller to support the delivery, set up and go live is critical. Even after raising the
ProsGood Basic dashboards and reports Remote Access to data and menus is a great feature Ability to download POS transactions to Excel is great for analysis (some fields missing from downloads)
ConsNon- EMV compliant CC processing Does not Calculate Overtime non existent transaction audit tools to trace when items were rung up or voided to help prevent fraudulent voids. Does not have any inventory control capability to track usage and on hand Limited Reporting capability, no add-hock reporting An Excel savvy person can make good use of downloads and Power Pivot to do own analysis and reports Re sellers over sell POS system with out the proper disclosure of Functionality, Pricing, Required specifications or implementation and after sales support.
Reviewer Source 
Source: SoftwareAdvice
August 18, 2018
Nick A.
Owner
Food & Beverages, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 19, 2018

“ NCR Silver Review”

OverallWe had a terrible experience setting up the system. It's over the phone instead of having someone come out to use to help set it up. Since we've had it up and running I have been pleased with what the system can do
ProsIt's very user friendly, iPads are portable, easy to categorize items, ease of customer payment.
ConsCustomer database. It isn't easy to send emails to customers with the marketing tool. There is no course break. When I enter multiple courses the system does not have a button for a line break. For example if there is a soup on course one and a soup for course two the soups show up as two soups for the same course. Sometimes the system has a delay with payment and when the ticket is entered.
Reviewer Source 
Source: Capterra
July 19, 2018
Desiree O.
Operations Coordinator
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 9, 2019

“Functional”

ProsIt does everything backend software should do (basic reports, inventory management, etc.) It is very user friendly.
ConsThe software is often slow to load and crashes. When changing inventory counts you have to save after 200 entries which slows the process down and can create room for errors.
Reviewer Source 
Source: Capterra
July 9, 2019
Roy C.
Owner
Wine and Spirits, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Crow Review”

OverallOther than the reports, the experience is frustrating as I know the information should be there but is not available and techs are frustrated as well.
ProsI like the reports that are available for day to day tracking of sales
ConsDifficult to track inventory, no history of inventory inputs or how to see daily sales coming off of inventory. Inventory is far from correct at end of month.
Reviewer Source 
Source: Capterra
June 24, 2019
Jerald G.
co-owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
3/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
June 24, 2019

“NCR Silver for a Retail Business”

OverallNone
ProsI like some of the reports but it is lacking in the ability to function for Retail
ConsThe functionality for a Retail business The software is developed with the food service industry as the target. I am looking at my options to engage different software.
Reviewer Source 
Source: Capterra
June 24, 2019
Stacie G.
Owner
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Great Stuff!”

OverallThe initial sales rep was wonderful but misleading, the concierge service is great- once you get to someone & the reasons I chose this system are still working out because I'm not a tech or programmer. I'm working through it slowly & painfully, in hopes that once I have this setup, everything will be wonderful! The Silver system itself is great & I look forward to using it to grow my business tremendously.
ProsThe back office reporting options are great. I can review, track & adjust orders. I also like the options with accounting & tax paperwork. I can see as I add more info, this software will work even better for my company.
ConsIt was NOT easy getting all the info for the item entry for my register (POS). There was a bunch that is in the wrong place, so now I have to go in, item by item, and enter &/or fix. I was hoping by signing up, I'd have a bit more accomplished to this end. Also, I haven't been able to use my Ipad for anything else. My husband had to 'rig' the frame for me so I can remove my Ipad to use when it's not in use for the store.
Reviewer Source 
Source: Capterra
June 17, 2019
Veronica B.
Owner
Retail, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
1/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Buyer Beware”

Prosease of learning the product, which is good because there is no real good instructions and the tech support can't seem to point you in the right direction. The internet search is you best bet and even then you don't get the real technical side, just how to use the features.
ConsUnstable, we had so many issues with the product going down at least every other week and the support is so difficult that it literally would take hours to get it back up. One time it took 2 weeks due to the errors from technical support. You ask them a simple question and they put you on hold for 20 min. to get the answer.
Reviewer Source 
Source: Capterra
June 17, 2019
Verified Reviewer
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 14, 2019

“iPad POS that includes marketing tools!”

ProsHaving email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.
ConsEmail templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing
Reviewer Source 
Source: Capterra
March 14, 2019
nicholas m.
general manager
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
1/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 26, 2018

“The Best PoS System!”

OverallVery smooth app! The POS system is amazing. Wish it was easiest to contact support!
ProsIts very easy to add and change menu items in seconds. Easy to fix hours for people who forget to clock-out. Easy to watch labor and look at sales!
ConsIt freezes sometimes! Don't like the fact the new chip readers are involved!
Reviewer Source 
Source: Capterra
July 26, 2018
Robert P.
owner
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 21, 2018

“Mostly positive”

OverallMy overall experience has been good. They have great support
ProsI like the ease of use and the different reports offered. They also have a lot of tools that come with the software, from POS to customer loyalty.
ConsI don't like how the price seems to go up. The main reason I chose NCR was their pricing.
Reviewer Source 
Source: Capterra
July 21, 2018
Kirby P.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 20, 2018

“Works well for most needs”

ProsThe software is fairly easy to setup. It uses iPads so you are not locked in to proprietary and expensive point of sale terminals.
ConsThe reporting and export functions leave a lot to be desired. All the basics are there, but there is no mid to advanced report sorting, filtering, custom querying, etc.
Reviewer Source 
Source: Capterra
July 20, 2018
Josh F.
Owner/operator
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 19, 2018

“Software review”

OverallThere are improvements every year, but there are still issues that need to be resolved.
Pros24/7 support. Email, text, online chat assistance.
ConsThe tech support is often incompetent and sometimes rude. Recently, It took 45 minutes for someone to tell me that the bar code at the bottom of the receipt cannot be removed.
Reviewer Source 
Source: Capterra
July 19, 2018