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Pros
Support is stellar, period. Regarding my integration need mentioned above, it was like having friends trying to help me out and that was an awesome experience.
But if you have great CS, that's what keeps the customers loyal and I'm happy that SocialBu's team answers my questions in a timely manner.
It was really easy to connect SocialBu with the social media channels I help manage. What drew me to trying it out was the ability to schedule Instagram Stories, everything else was a great bonus.
I love being able to community management all the channels from one place. I love being able to schedule Stories AND turn down the opacity to make tagging invisible -- GREAT idea.
Cons
I contacted customer service and although my account was cancelled I was never refunded and I’m incredibly frustrated.
An absolute waste of time and total frustration. You know it takes many hours for anything to come full circle to see if this type of a program works and when it does nothing...its the worst.
Its the worst false sense of security quite frankly to think something you pay fr actually does its job. Its crazy how people can sell this as non open siource product...this is a total WIP.
When setting up accounts it can be frustrated because the software demands a lot from instgram but doesn't communicate quickly enough before changing the access code.
Most Recent Video User Review for SocialBu
SEE ALL VIDEO REVIEWSThank you for the Video review. Appreciate it!
SocialBu Review: It Works Very Well.
Mehmet O.
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Showing 25 of 52 reviews
"The Best Social Media Management Tool I Can Hope For"
Overall: When I was looking for a new social media management tool after my old one raised its pricing to 3x my subscription, I tried ALL the social media management tools, trying to find one that will have the features I need at a reasonable cost. After a month of doing that, hands down, SocialBu surpassed them all. Their recycle feature alone makes them stand out from the rest and the number of accounts you can connect with their cheapest plan is more than what others are offering. In the beginning, there were features I needed that weren't there, but as I explained how these features impacted my word, they slowly implemented them in incremental upgrades! What business does that nowadays? They proactively ask for feedback and suggestions and listen to their customers' needs... and I believe that's crucial to the success of a business. It must know the different ways their customers are using their application. Very happy to be part of the SocialBu family and I highly recommend it. It's not just a tool but a partnership that listens and evolves with you.
Pros: SocialBu's automated posting feature is THE reason why I chose this social media management tool. With flexible options and the ability to recycle my posts and publish to all major social media platforms helps me be more efficient as a social media manager. Another is the top-notch support I receive from the team. They're there listening, but more importantly, they act on customer's suggestions and follows up to make sure I'm getting the features I need.
Cons: SocialBu has addressed all my suggestions. It's perfect for me now.
Vendor Response
"Relaxing and clear interface, does exactly what I need"
Overall: I chose SocialBu as part of a trial of 4 different social media management sites. For the cost it had what I needed plus more (automation is something I'll be exploring next). Also the customer service is very rapid and helpful, seems to be a solid group of people who are straightforward with their answers. Using Socialbu is allowing me to expand our organization's outreach at only a tiny increase in cost, thanks to their nonprofit discount. So far so good. I love being able to post rapidly to Instagram stories from desktop.
Pros: As someone who uses multiple (30+) accounts for daily posts, I needed something that did not require multiple calendars for each account, which many competitors had. I needed the ease of use for posting to many places at once, and for accessing instagram easily without an extra app. I like most: the above listed things but also the predictive hashtags, option for first comment, easy interface.
Cons: That video thumbnails cannot be chosen, that's really it for now
Vendor Response
"This Thing Does Not Work"
Overall: An absolute waste of time and total frustration. You know it takes many hours for anything to come full circle to see if this type of a program works and when it does nothing...its the worst. The entire point of this thing is so you can go on your merry way and do your work. Instead you have constantly check. You have to constantly try to get any attention with customer servioce. OMG. Its a huge battle. When ironocally, its a job like watching automatic sprinklers and these people have not grasped the automated factor that should be the spirit of this app or platform. I wasted days trying to get this thing to work. Let alone in any consistent way. Its the worst false sense of security quite frankly to think something you pay fr actually does its job. Its crazy how people can sell this as non open siource product...this is a total WIP)
Pros: I liked the thought of it working. The concept is great if it worked. There was nothing good about it because nothing worked. The only thing I could like is their description on their web site but that is a bold faced lie considering nothing works.
Cons: The cons are everything. There is no way, shape in you know what that any positive review here is real. If you tried to use this thing, you would laugh. It does not even come close to working. I have tried everything including trying it. Letting time go by after complaining over and over about how shotty it is. The thing barely saves. It barely posts anything let alone in any timely way. Its a crap shoot and you get so lucky if the thing posted.
"Rising Star Social Scheduler"
Overall: Setup was fairly easy. Learning the platform was as well. It schedules my posts on time, and they look good. I am really enjoying growing with Socialbu
Pros: I love the IG story posting functionality, and private access to teams. Plus it is an affordable option. Their customer service is unmatched, they are quick to reply and are very helpful. They are always rolling out new features.
Cons: Response time, automations don’t always work. There are glitches that happen in browsers other than chrome. Plus it doesn’t integrate with Asana.
Vendor Response
"It's Good and Getting Better"
Overall: It's been good. Fairly intuitive.
Pros: It posts to stories! A lot of platforms do not have this feature. The UI is lacking a bit but hopefully they work on it with time.
Cons: The UI could use some work. Most of the tools we've worked with in the past have a really nice UI, like zoho social, hootsuite or any of those others. No discovery area or content creation assistance.
Vendor Response
"Great app - ease and effective "
Overall: Amazing!
Pros: The ease to integrate into the social media channels and the smoothness of its operation. Other apps use to app some complications and troubleshooting; nevertheless, SocialBu is always functional, and I can strongly rely my business operations on it.
Cons: Wey the improvement of processes and increase of features. My interest goes beyond what the app can do today, but It is more about the road-map they have for it.
Vendor Response
"A great social media management tool"
Overall: Amazing experience! The product works very well without hiccups. Customer Service is very responsive and ready to help and answer any questions
Pros: This social media management tool has all the features we were looking for: client approval workflow, direct posting and scheduling of both Instagram posts and stories (plus a number of handy features like first comment on Instagram or first reply on Twitter), cost-effective plans with accounts split into teams and much more
Cons: One of the features that I would love to see is being able to create Instagram stories directly from the tool (along with adding GIFS, music, etc) rather than just scheduling
Vendor Response
"SocialBu is an affordable, easy-to-use way to manage social media"
Overall: I have had a great experience with SocialBu. It meets all our needs for a social media posting platform, and I highly recommend it to colleagues.
Pros: SocialBu is extremely affordable for the nonprofit organization I work for, and the format is very clean and user-friendly. SocialBu allows us to tailor our posts for different social media platforms, and I appreciate being able to see all our scheduled posts laid out on the calendar.
Cons: Occasionally, posts will not be published, but this is usually a fault not of SocialBu but the different social media platforms. SocialBu's staff typically addresses this promptly.
Vendor Response
"Socialbu works"
Overall: SocialBu works fine, fast and easy. The modern design of the site fits perfectly into my Windows 10 workflow.
Pros: SocialBu is software that is user-friendly. The dashboard is clear and modern in design. A big advantage is you can also schedule the video is the posts. And the shedule works great!
Cons: There is one point I don't like. Those are the tool tips, they can be removed as far as I am concerned.
Vendor Response
"Simple & Easy to Use (Don't need bells & whistles)"
Overall: We are a small non-profit and got SocialBu as a lifetime deal. We are happy with its functionality, its ability to post to LinkedIn, which we are growing. We have several users and they all have been able to use SocialBu without much of a learning curve. Which is good, because we all wear many hats and have lots to do.
Pros: What I like most about SocialBu is that it is straight to the point with navigation and interface. I don't need 100 menus, I need something to WORK!
Cons: The way teams work, is a little confusing, but once I got the hang of realizing who was doing what, I had no problems.
Vendor Response
"Socialbu is a great to schedule social media posts via your own CMS"
Pros: Socialbu's integration with our content management system via webhooks allows our editors to share content on social media from a single dashboard.
Cons: Twitter integration for scheduling media may be better.
Vendor Response
"Good for what it is "
Pros: It's better than other tools for LinkedIn, but there are some additional LinkedIn features it could benefit from e.g. selecting the image preview for links, tagging - I know some of these features are being worked on and it would be good to see them come to fruition.Scheduling twitter threads is also a great feature on socialbu.It's a good tool for how relatively inexpensive it is. There is also has a mass uploader if you're looking for an easy way to schedule lots of content.
Cons: The jump between the super to supreme plan is huge for a small marketing agency; I've been asked to leave a review in order to get more accounts added to our plan.We originally got socialbu to publish IG stories, but this no longer works and the non-direct Instagram connections keep breaking so we've had to connect them directly.For our client accounts which are led by Instagram/Tiktok, we prefer Later as it's more visual.
" Swiss Army Knife for SMM"
Overall: Overall, my experience with SocialBu has been highly positive. It has not only streamlined our social media management processes but has also improved our ability to deliver results to our clients. With its vast feature set, we've been able to save time, engage with our audience more effectively, and gain valuable insights into our social media performance. While there was a learning curve, the benefits far outweigh any initial challenges. SocialBu has become a significant part of our digital marketing toolkit.
Pros: I was thoroughly impressed by SocialBu's versatility and its comprehensive approach to social media management. It truly feels like the Swiss Army Knife for Social Media Marketing (SMM). The platform's ability to schedule and publish content across multiple social media profiles in one place is a game-changer for efficiency.
Cons: While SocialBu is undoubtedly a robust tool, I did find a slight learning curve when initially setting up and configuring certain automation scenarios. The platform offers a wide range of automation possibilities, and while this is a strength, it can be a bit overwhelming for newcomers. However, with a bit of time and exploration, it becomes much more intuitive. It would be helpful if they provided more in-depth tutorials or onboarding resources to make the learning process smoother.
Vendor Response
"SocialBu Review from Socials Manager Kate"
Pros: The major factors that drew me towards use of SocialBu over other social media management/automation platforms are the features that SocialBu offers, which others don’t. This includes SocialBu’s ability to post stories automatically (no notification needed), to post video and carousel post, and their automation feature “if (this) than perform (that) action”. All of these features has made my life as a social media manager easier, and the content management for each of my clients more consistent, more reliable and more professional. Many of these features ensure we are able to make full utilisation of any social platform’s range of tactics, which has resulting in growth of sales and brand awareness as a result!
Cons: There are a few minor features I disliked about SocialBu. The process to add a new account seemed clunky - and this action was actually impossible to perform on the Chrome browser. Additionally, upload time of content can be slow, and bulk upload of content isn’t an option (at least for stories) - which means the process can be a little more tedious.
Vendor Response
"Great product for its price"
Pros: You can add up to 10 accounts without paying extra and easily Schedule post to them all at the same time.
Cons: New features and roadmap for new things are added / updated to slow. It seams like the team is a bit to small to follow the newest trends and whishes from users
Vendor Response
"One of the few very affordable options for re-posting evergreen content."
Overall: I want to like it and have a conflicted experience. The ease of use and ability to auto-post and even set up recurring posts seems like a set-and-forget solution, but this software requires constant babysitting to make sure that the account connections remain connected and that the posts actually go through. In the end I'm prepared to use it simply because of the evergreen 'Queue' feature, and this feature is rare in social media scheduling softwares on the lower-price point end of the scale. I ended up getting a lifetime deal and that made it more than worthwhile to do the babysitting of account connections. If you want set and forget and can afford the more robust softwares, then I would look elsewhere.
Pros: I liked that it offers the ability to set up reposting on a recurring schedule. The automation features are also great.
Cons: Failed posts due to regular need to refresh account connections - it felt constant and became prohibitive to the 'set and forget' ability of auto-scheduling.
Vendor Response
"Some great qualities, and some great potential for streamlining :)"
Overall: I feel enthusiastic about the platform, but wonder if it might be a newer product still. There seems to be a lot of potential, but still some finessing in the UX. Great for the pricepoint though :)
Pros: I love being able to community management all the channels from one place. I love being able to schedule Stories AND turn down the opacity to make tagging invisible -- GREAT idea.
Cons: Coming from Buffer, it was very intuitive to be able to schedule & editing the content to multiple channels at once. ie, enter the caption, select each channel, then edit each as needed. I find SocialBu a much more laborious process. As well, I don't believe that hashtags are working when I'm adding in multiples using the text option. We wanted to optimize the Stories across many hashtags. I haven't found that they're clickable when viewing the Stories, which makes me wonder if they're actually functional.
Vendor Response
"Great software - easy, affordable, and responsive CS"
Overall: One of the most important factors to me is the responsiveness of customer service representatives. A few glitches, kinks, and cons are always going to be around no matter what software, those are understandable. But if you have great CS, that's what keeps the customers loyal and I'm happy that SocialBu's team answers my questions in a timely manner.
Pros: It was really easy to connect SocialBu with the social media channels I help manage. What drew me to trying it out was the ability to schedule Instagram Stories, everything else was a great bonus.
Cons: The software is great and the team behind it are very helpful, what I wish they would change is the ability to tag accounts on Instagram Stories using the Starter Plan. It will greatly help small businesses/firms like ours a great deal of time. Because I can't tag users/hashtags/etc, I need to manually post the stories that need tagging (which defeats the purpose of what drew me to the software). Other than that, I'm happy with it
Vendor Response
"Great product"
Overall: SocialBu is a great cost-effective way to schedule social media posts. You can work on multiple clients' accounts, and even create groups to collaborate with clients (so they can only see their accounts, not other clients).It's allowed me to sit down, hammer out tonnes of posts, then schedule them far into the future, so I can then sit back and relax. I no longer need to set alarms/calendar invitations to remember to post items.
Pros: I really like the ease-of-use with SocialBu. I like how the company has an easy form for me to suggest improvements and a transparent roadmap
Cons: I would like to tag on Facebook (already on the roadmap)
Vendor Response
"The go-to guys for my automated posting to Instagram"
Overall: Support is stellar, period. Regarding my integration need mentioned above, it was like having friends trying to help me out and that was an awesome experience. Besides that everytime I ask a question I receive a fully detailed answer that clears everything up. So valuable to me. Finally, during one of those conversations, I just found out about some of the technical things they are able to do ... and they don't even let people know about it.
Pros: SocialBu fulfills my need to automate posting on Instagram from an RSS feed. That's not a so common feature when browsing the competitors. It is reliable and works as clockwork. I had some specific need regarding integration and the support has been more than helpful to help me make it work. Actually I doubt I could have done it without them.
Cons: I would suggest that the queue (the place where the posts are stored before being published) be a little bit more flexible, meaning having the ability to edit the posts (those coming come from the RSS feed) before publishing or being able to change manually the order of the posts.
Vendor Response
"SocialBu Review"
Overall: perfect for automatization
Pros: Easy implementation and RRS support for automation
Cons: Add multiple images + gps reference for instagram
Vendor Response
"The BEST Social Media tool EVER!"
Overall: Grateful to be in a place where my social sites stay connected
Pros: OMG! The ability to manage all my social platforms in one place is priceless! You can even schedule posts for IG Stories.
Cons: I've been using Socialbu for 3 months. So far, there are no cons. I'm enjoying learning all the things SocialBu can do.
Vendor Response
"Socialbu - good for small businesses"
Overall: This is allowing us to effectively manage our social media presence.
Pros: Easy to use, and can schedule stories and posts. Also schedules to linkedin which some competitors do not allow
Cons: Can't schedule posting dates in drafts which means you never know when a post is supposed to go up. Also, analytics are lacking. Would like to see Hootsuite level analytics.
Vendor Response
"Good software, great support "
Overall: Overall it has been worth it and I plan on continuing using it.
Pros: Socialbu allows you to post to different social media accounts via a few different fully automate-able methods (such as via RSS feed). Once setup correctly, the software works reliably. The customer support is great and you can usually expect an email back within a few hours.
Cons: I wish there was a feature to automatically publish content to Instagram Stories and I sometimes have the issue of having content published on a queue that has previously been published, regardless of the fact that I set the publish limit to once per post. This only ever happened though when my automation did not go through to add posts to a queue, which led to there being no more post content, which then resulted in the queue recycling content I’ve previously posted.
Vendor Response
"Exactly what I needed!"
Pros: Price was a big factor in choosing this software - very competitive compared to other options, but selected over others because of three things for the package selected: (1) number of profiles (2) Number of posts (3) Calendar view. On top of this, they also offer some limited analytics for the package I selected which none of the others did. Exceptional value for money and their customer service rocks!
Cons: They offer "hashtag suggestions" but this is really based on what caption you put with the post, and really, hashtags you could come up with on your own. I still use an external hashtag source to get mine. Would be nice if a service like this could be integrated into the app.
Vendor Response