--- title: "CUX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CUX Software - reviews, pricing plans, popular comparisons to other Heatmap products and more." source_url: "https://www.capterra.com/p/182342/cux-io/" page_type: "product" language: "en" --- # CUX Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CUX ## What is CUX? CUX enables companies to not only save time as the whole data processing operations are carried automatically, but also helps to discover what kills your sales by predicting which customer behaviour will inhibit conversion. CUX is a pioneer in combining qualitative and quantitative analytics in order to (finally) better understand the emotions, behaviour, and needs of our online customers. The tool is able to show not only numbers but also their explanation. ## What is CUX used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €79 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CUX?[Manage this product listing](https://www.g2.com/products/cux-io/claim_requests/new?auto=true) ## CUX Overview Updated September 2026 AI summary CUX provides small businesses with cloud-based tools for analyzing and visualizing customer journeys and digital engagement. Covering customer experience needs, it features dashboards, reporting, real-time analytics, customer segmentation, and trend analysis. CUX supports teams seeking actionable insights into user behavior but does not offer direct feedback management or survey collection capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CUX 5.0 (11) VS. [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price €79 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (11) Ease Of Use 4.6 (267) Value For Money 5.0 (10) Value For Money 4.6 (231) Customer Service 5.0 (11) Customer Service 4.7 (217) ## CUX alternatives [4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) [4.8 (57)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) [4.8 (124)](https://www.capterra.com/p/161591/ContentSquare/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161591/ContentSquare/) ## FAQs about CUX Overview ### Which roles and teams benefit most from CUX? CUX is most used by founders, executives, and marketing teams that need clearer insight into visitor behavior and campaign performance. Growth leaders, product marketers, and social media specialists use it to refine messaging and conversion paths, while UX designers rely on session insights to identify usability issues and improve digital experiences. Answer based on 11 reviews Overview ### What company size and specific industries is CUX built for? CUX is designed for businesses of all sizes that rely on digital products and customer interaction, including e-commerce companies, SaaS providers, B2B businesses, marketing agencies, and software houses. It fits organizations across industries where understanding how users engage with digital experiences is important. Features and Usability ### What are the key features of CUX? CUX offers customer journey mapping, customer segmentation, and engagement tracking for analyzing audience behavior. It includes dashboards, data visualization, and visual analytics for presenting metrics, plus real-time analytics, real-time reporting, predictive analytics, trend analysis, and alerts/notifications for monitoring changes and reporting results. Integrations ### Which third-party tools and platforms does CUX integrate with? CUX integrates with 2 third-party tools: Google Analytics 360 and Google Tag Manager 360. These integrations cover analytics and tag management, connecting CUX to common measurement and tracking workflows. Getting Started and Support ### What training and onboarding options does CUX offer? CUX offers in person training, live online sessions, webinars, and videos to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, webinars provide scheduled group learning, and videos offer self-paced reference for reviewing features and steps. Getting Started and Support ### What customer support options does CUX offer? CUX provides email/help desk support, FAQ/forum resources, a knowledge base, phone support, 24/7 live rep access, and chat. Support experience details are not available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,764 Heatmap reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) CUX includes **Reporting/Analytics**. However, it does not include **Feedback Management** or **Surveys & Feedback**. Its reporting and analytics capabilities help businesses track customer experience trends, measure performance over time, and make more informed decisions, providing teams with clearer visibility into results and areas that need attention. Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Engagement Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Real-Time Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Customer Segmentation Process of dividing customers into groups based on common characteristics CUX 12 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.9 (11) 4.9 Based on 11 reviews ## Pricing Value for money 5.0 (10) Free Trial Basic €79.00 Per User,Per Month Value for money 5.0 (10) 5.0 Based on 10 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 5.0 Based on 11 reviews Filter by rating 5(11) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Daria U. UX designer Marketing and Advertising ### "Writing a review after half a year of using CUX" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 8, 2022 Greate flexible tool for those who wantto understand their product and users better and to make more data-driven decisions Pros One of the biggest pros of CUX for me is possibility to work with it on my own, without constantly sending requests to developers. I can set almost any goal, segment or filter using only CUX and WebDevTools in Chrome. Retroactive analysis also came out very useful - especially in the beginning when I was not sure what exactly I need to measure and later as I started to dig dipper - for quick checking my hypothesis.And of course I have to mention CUX excellent support - they are always there to answer all my questions, help with solving some tricky problems/setups, listen to my suggestions. Cons You definetely have to understand WHY do you need this tool - as any other analysis software there are no magic dashboard/set of data that will tell you everything about your website in one click. You need basic understandig about how your website is built, what are your strategic goals, how you approach problems - the magic is in your mindset, not in metrics. And because CUX offering some innovative way of working with data for UX purposes - you may need some time first to fully understand how to use this tool in it's full potential. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Maryna N. SMM Specialist Computer Software ### "I am in love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2020 Words are superfluous until you try it yourself. Don't waste time and try Cux.io! Pros That tool is perfect for improving conversion. It helps to understand customers' behavior and improve UX. Also, I like that they have a free trial to test the tool! Cons Only positive vibes after using this tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brian M. Marketing Computer Software ### "Easy to get started with some fantastic heat mapping capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2020 Pros I like heatmaps as they let me see how people are interacting with my website and to understand where they are focusing their attention on. Using Cux and making informed decisions is really helping me to improve our site and conversions. Cons I do not have any features that I would change at this moment. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Pricing is great for comparable features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mick G. Head of Sales and Marketing Human Resources ### "A great combination of Heatmaps and User Activity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2020 It's been really useful for us to combine two former tools into one solution. It keeps data connected better, and gave us instantly better insights into our user behaviour Pros The great thing for us about Cux is that it allowed us to combine two former tools. Our heatmaps tool and our event tracking tool. Cons Could have some more plug and play integrations with other data platforms. But for us it's not so bad as we just used their API Alternatives considered [Pendo](https://www.capterra.com/p/166510/Pendo/) Reasons for choosing CUX Overall experience with their customer success team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Wojciech J. Founder Computer Software ### "Great product for analyzing users' behavior" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2020 Pros I like the heatmap features that allows analyzing most clicked element on my website Cons I don't like that the pricing is not shown on the website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Gabriela B. Product Marketing Manager Internet ### "Intuitive and easy to use! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2020 Pros Yhe UI and UX of the entire platform is very intuitive. You can start using it without any knowladge about this kind of software. Heatmaps and recodrings features work great. :) Cons No issues with cux.io platform so far. :) Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Testing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rafal M. Founder Computer Software ### "Great tool to see what users are doing on the website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2020 Pros It was a short evaluation period but the tool has really cool features. It does what it should. Thanks to this tool I was able to determine what my customers do on the website and which parts of my app are causing the issues when it comes to the UI. Cons There could be more integrations added, for example with Intercom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Syed Zainul H. Marketing Manager Outsourcing/Offshoring ### "Uncover the real secrets of your product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2020 The overall experience has been great as the support team was always present to help us ensure that we can utilize the product to its fullfest. Pros We all often get lost in the overall usability of the product and dont focus on journeys of each of our customers. To uncover the real insights we need to watch them closely and monitor each of their action. This is what this tool does for marketers. Cons Integration process can be improved to support non-techies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Razvan G. Founder & CEO Marketing and Advertising ### "Great software to improve website conversion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 Pros I love being able to play what the user does on the website and this can help me put myself in his point of view so I know where to improve the layout, so this will improve the overall conversion. Cons I don't think there is something specific I don't like, but maybe I would like to see some more features or recommendations based not the reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Benjamin T. Marketing Director Marketing and Advertising ### "A great product from a fantastic team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2020 Pros With Cux.io we've been able to save tons of time and have great insights with our customer experience to be able to make action decisions and implement fixes based on data. They have a great team and I'm excited for what they come up with next! Cons No problems, huge fan of the team, and we look forward to a great relationship with these folks for many years. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182342/cux-io/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.