# CUX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CUX the right Customer Experience solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182342/cux-io/reviews --- CUX 5 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CUX Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mick G. Head of Sales and Marketing Human Resources Used the software for: Less than 6 months ### "A great combination of Heatmaps and User Activity" August 7, 2020 5.0 It's been really useful for us to combine two former tools into one solution. It keeps data connected better, and gave us instantly better insights into our user behaviour Pros The great thing for us about Cux is that it allowed us to combine two former tools. Our heatmaps tool and our event tracking tool. Cons Could have some more plug and play integrations with other data platforms. But for us it's not so bad as we just used their API Alternatives considered [Pendo](https://www.capterra.com/p/166510/Pendo/) Reason for choosing CUX Overall experience with their customer success team. Review Source Benjamin T. Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "A great product from a fantastic team!" July 20, 2020 5.0 Pros With Cux.io we've been able to save tons of time and have great insights with our customer experience to be able to make action decisions and implement fixes based on data. They have a great team and I'm excited for what they come up with next! Cons No problems, huge fan of the team, and we look forward to a great relationship with these folks for many years. Review Source Daria U. UX designer Marketing and Advertising Used the software for: 6-12 months ### "Writing a review after half a year of using CUX" November 8, 2022 5.0 Greate flexible tool for those who wantto understand their product and users better and to make more data-driven decisions Pros One of the biggest pros of CUX for me is possibility to work with it on my own, without constantly sending requests to developers. I can set almost any goal, segment or filter using only CUX and WebDevTools in Chrome. Retroactive analysis also came out very useful - especially in the beginning when I was not sure what exactly I need to measure and later as I started to dig dipper - for quick checking my hypothesis.And of course I have to mention CUX excellent support - they are always there to answer all my questions, help with solving some tricky problems/setups, listen to my suggestions. Cons You definetely have to understand WHY do you need this tool - as any other analysis software there are no magic dashboard/set of data that will tell you everything about your website in one click. You need basic understandig about how your website is built, what are your strategic goals, how you approach problems - the magic is in your mindset, not in metrics. And because CUX offering some innovative way of working with data for UX purposes - you may need some time first to fully understand how to use this tool in it's full potential. Review Source David C. Chief Growth Hacker Information Technology and Services Used the software for: Less than 6 months ### "Easy visitor tracking & heatmpas" July 17, 2020 5.0 Even though the project was short term, I was able to make educated decisions and Cux definitely delivered on the value. Pros I used cux for an ecommerce project and it helped me get a better overview of visitor behaviour on the website. Cons Nothing in particular that I disliked. Product is robust. Alternatives considered [Smartlook](https://www.capterra.com/p/164713/Smartlook/) Reason for choosing CUX Simplicity Review Source Syed Zainul H. Marketing Manager Outsourcing/Offshoring Used the software for: 6-12 months ### "Uncover the real secrets of your product" July 25, 2020 5.0 The overall experience has been great as the support team was always present to help us ensure that we can utilize the product to its fullfest. Pros We all often get lost in the overall usability of the product and dont focus on journeys of each of our customers. To uncover the real insights we need to watch them closely and monitor each of their action. This is what this tool does for marketers. Cons Integration process can be improved to support non-techies. Review Source Rafal M. Founder Computer Software Used the software for: I used a free trial ### "Great tool to see what users are doing on the website" July 26, 2020 5.0 Pros It was a short evaluation period but the tool has really cool features. It does what it should. Thanks to this tool I was able to determine what my customers do on the website and which parts of my app are causing the issues when it comes to the UI. Cons There could be more integrations added, for example with Intercom. Review Source Wojciech J. Founder Computer Software Used the software for: 1-2 years ### "Great product for analyzing users' behavior" August 5, 2020 5.0 Pros I like the heatmap features that allows analyzing most clicked element on my website Cons I don't like that the pricing is not shown on the website. Review Source Maryna N. SMM Specialist Computer Software Used the software for: I used a free trial ### "I am in love" December 7, 2020 5.0 Words are superfluous until you try it yourself. Don't waste time and try Cux.io! Pros That tool is perfect for improving conversion. It helps to understand customers' behavior and improve UX. Also, I like that they have a free trial to test the tool! Cons Only positive vibes after using this tool. Review Source BM Brian M. Marketing Computer Software Used the software for: Less than 6 months ### "Easy to get started with some fantastic heat mapping capabilities" August 25, 2020 5.0 Pros I like heatmaps as they let me see how people are interacting with my website and to understand where they are focusing their attention on. Using Cux and making informed decisions is really helping me to improve our site and conversions. Cons I do not have any features that I would change at this moment. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Pricing is great for comparable features. Review Source Razvan G. Founder & CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great software to improve website conversion" July 24, 2020 5.0 Pros I love being able to play what the user does on the website and this can help me put myself in his point of view so I know where to improve the layout, so this will improve the overall conversion. Cons I don't think there is something specific I don't like, but maybe I would like to see some more features or recommendations based not the reports. Review Source GB Gabriela B. Product Marketing Manager Internet Used the software for: Less than 6 months ### "Intuitive and easy to use! " August 5, 2020 5.0 Pros Yhe UI and UX of the entire platform is very intuitive. You can start using it without any knowladge about this kind of software. Heatmaps and recodrings features work great. :) Cons No issues with cux.io platform so far. :) Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Testing Review Source Similar Products Featured ## Related categories [Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.