--- title: "comdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about comdesk Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/182371/CallOne-Call-Center-Software/" page_type: "product" language: "en" --- # comdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) comdesk ## What is comdesk? CallOne Call Center – AI-Integrated Telephony for Sales & Service CallOne’s AI-integrated, web-based call center software is designed for corporate telephony in sales and customer service, providing a seamless communication experience. With VoIP telephony, intelligent call routing, and CRM integrations, businesses can enhance customer interactions and optimize operations. Key Features: ✅ AI-powered call routing – Smart automation for faster and more efficient customer service ✅ CRM & API integration – Seamless data synchronization for better call management ✅ Real-time analytics & monitoring – Live insights to boost performance and efficiency ✅ Scalable & flexible – Ideal for small teams and large contact centers As a German-based provider, CallOne ensures GDPR-compliant data security and high-quality voice connections, enabling businesses to improve customer experience and operational efficiency. ## What is comdesk used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €3.9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for comdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.comdesk.de&name=comdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### comdesk 0.0 VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €3.9 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,767) Value For Money 0.0 (0) Value For Money 4.6 (1,517) Customer Service 0.0 (0) Customer Service 4.7 (1,536) ## comdesk alternatives [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about comdesk Overview ### What company size and specific industries is comdesk built for? comdesk is designed for companies operating in Germany, Austria, and Switzerland across a wide range of industries. The vendor description does not specify a particular company size, so it appears suitable for businesses of various sizes in those markets. Features and Usability ### What are the key features of comdesk? comdesk offers lead management and sentiment analysis, plus call center tools such as auto-dialer, automatic call distribution, IVR, call routing, call recording, and call transcription. It also includes CRM, contact management, campaign management, real-time reporting, and third-party integrations for tracking and managing voice interactions. Pricing ### How much does it cost and what fees or limitations are included? comdesk starts at €3.9 per user/month for the STARTER plan, which includes numbers and free number porting. BUSINESS costs €8.9 per user/month, and PROFESSIONAL costs €17.9 per user/month. A free version and a free trial are available, with no additional fees stated. Integrations ### Which third-party tools and platforms does comdesk integrate with? comdesk integrates with 10 third-party tools, including CRM and support platforms such as HubSpot CRM, Salesforce Sales Cloud, Pipedrive, Freshsales, Zoho CRM, Zoho Desk, Freshdesk, and Zendesk Suite, plus analytics and workflow tools like Microsoft Power BI, Tableau, and n8n.io. Getting Started and Support ### What training and onboarding options does comdesk offer? comdesk provides in-person training, live online sessions, webinars, documentation, and videos to support teams getting started. In-person and live online formats offer guided instruction, webinars provide scheduled group learning, documentation gives written reference material, and videos support self-paced review of product features and setup steps. Getting Started and Support ### What customer support options does comdesk offer? comdesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers point to these as the top priorities when choosing Call Center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) comdesk supports all three of the features reviewers rank highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review call activity for quality and performance, allowing teams to improve service consistency and respond more effectively to customer needs. Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automated Routing Tickets are automatically assigned to specific agents based on predefined rules comdesk 59 features Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Store information about leads or contacts and track, manage and nurture them throughout the sales process Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Manage and support multiple languages A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version STARTER: Cloud-Telefonanlage & Teams Telefonie €3.90 Per User,Per Month It includes: - Rufnummern - kostenlose Rufnummernmitnahme - bis zu 5 Geräte pro User - Rufgruppen - Feiertagsrouting - Ansagenmixer- und Generator - Mailbox und E-Fax - zentrales Telefonbuch BUSINESS: Cloud-Telefonanlage & Teams Telefonie €8.90 Per User,Per Month It includes: - alle aus Starter - CallOne Softphone - IVR (Sprachmenü) - Teams Telefonie Option - Live Dashboard - Erweiterte Warteschleifen - intelligente Anrufsteuerung - erweiterte Anrufstatistiken PROFESSIONAL: Cloud-Telefonanlage & Teams Telefonie €17.90 Per User,Per Month It includes: - alle aus Business - Flatrate Deutschland (Mobil & Festnetz) - VoIP und Teams parallel nutzen - SSO mit SAML 2.0, Microsoft, Google - Webhook API & REST API Nutzung - Customer Success Manager - Anbindung an CRM- und Ticketsysteme - CTI-Integration - Automatische Gesprächsaufzeichnung (Silent Coaching) Callcenter-Software: Nutzungsbasiertes Abrechnungsmodell €0.03 Usage Based,Per Month ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Tableau](https://www.capterra.com/p/208764/Tableau/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.