--- title: "comdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about comdesk Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/182371/CallOne-Call-Center-Software/" page_type: "product" language: "en" --- # comdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) comdesk ## What is comdesk? CallOne Call Center – AI-Integrated Telephony for Sales & Service CallOne’s AI-integrated, web-based call center software is designed for corporate telephony in sales and customer service, providing a seamless communication experience. With VoIP telephony, intelligent call routing, and CRM integrations, businesses can enhance customer interactions and optimize operations. Key Features: ✅ AI-powered call routing – Smart automation for faster and more efficient customer service ✅ CRM & API integration – Seamless data synchronization for better call management ✅ Real-time analytics & monitoring – Live insights to boost performance and efficiency ✅ Scalable & flexible – Ideal for small teams and large contact centers As a German-based provider, CallOne ensures GDPR-compliant data security and high-quality voice connections, enabling businesses to improve customer experience and operational efficiency. ## What is comdesk used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €3.9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for comdesk?[Manage this product listing](https://www.g2.com/products/comdesk-comdesk/claim_requests/new?auto=true) ## comdesk Overview Updated September 2026 AI summary Comdesk provides small and midsize businesses with a cloud-based solution for managing call centers, contact centers, and telephony operations. It offers features such as automatic call distribution, call recording, IVR, call monitoring, and CRM integration, alongside options like auto-dialers, sentiment analysis, and API access, supporting both inbound and outbound communications through a web-based interface. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### comdesk 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €3.9 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## comdesk alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) ## FAQs about comdesk Overview ### What company size and specific industries is comdesk built for? comdesk is designed for companies operating in Germany, Austria, and Switzerland, with no specific company size or industry restrictions stated in the vendor description. Features and Usability ### What are the key features of comdesk? comdesk offers lead management and sentiment analysis, plus call center tools such as auto-dialer, automated routing, automatic call distribution, call recording, call logging, and call reporting. It also includes CRM, contact management, IVR, real-time analytics, callback scheduling, and third-party integrations for inbound and outbound calling workflows. Pricing ### How much does it cost and what fees or limitations are included? comdesk starts at €3.9 per user/month for the STARTER cloud phone system and Teams telephony plan. BUSINESS costs €8.9 per user/month, and PROFESSIONAL costs €17.9 per user/month. A free version and free trial are available. Included items feature numbers, free number porting, and up to 5 devices per user. Integrations ### Which third-party tools and platforms does comdesk integrate with? comdesk integrates with CRM, support, analytics, and automation tools including Freshdesk, Freshsales, HubSpot CRM, Jira, Microsoft Power BI, Pipedrive, Salesforce Sales Cloud, Tableau, Zendesk Suite, Zoho CRM, Zoho Desk, and n8n.io. Getting Started and Support ### What training and onboarding options does comdesk offer? comdesk provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does comdesk offer? comdesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. These channels give users multiple ways to get answers and assistance when needed. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of Call Center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) comdesk supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and handle calls more efficiently. Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automated Routing Tickets are automatically assigned to specific agents based on predefined rules comdesk 61 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scoring: Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Language: Manage and support multiple languages - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/182371/CallOne-Call-Center-Software/pricing/) STARTER: Cloud-Telefonanlage & Teams Telefonie €3.90 Per User,Per Month It includes: - Rufnummern - kostenlose Rufnummernmitnahme - bis zu 5 Geräte pro User - Rufgruppen - Feiertagsrouting - Ansagenmixer- und Generator - Mailbox und E-Fax - zentrales Telefonbuch BUSINESS: Cloud-Telefonanlage & Teams Telefonie €8.90 Per User,Per Month It includes: - alle aus Starter - CallOne Softphone - IVR (Sprachmenü) - Teams Telefonie Option - Live Dashboard - Erweiterte Warteschleifen - intelligente Anrufsteuerung - erweiterte Anrufstatistiken PROFESSIONAL: Cloud-Telefonanlage & Teams Telefonie €17.90 Per User,Per Month It includes: - alle aus Business - Flatrate Deutschland (Mobil & Festnetz) - VoIP und Teams parallel nutzen - SSO mit SAML 2.0, Microsoft, Google - Webhook API & REST API Nutzung - Customer Success Manager - Anbindung an CRM- und Ticketsysteme - CTI-Integration - Automatische Gesprächsaufzeichnung (Silent Coaching) Callcenter-Software: Nutzungsbasiertes Abrechnungsmodell €0.03 Usage Based,Per Month ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Tableau](https://www.capterra.com/p/208764/Tableau/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.