# Ringy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ringy the right CRM solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182372/iSalesCRM/reviews --- Ringy 4.3 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ringy Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews DL David L Health/Life Insurance AgentHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The mobile feature is bar none to text clients on the go while my laptop is closed, also being able to see a whole page of different styles of texts I've sent and if they got reactions is incredible.“ February 4, 2021 MB Michael B Field Training AgentHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Customer service is terrible, they don't answer questions or address problems you have. When they have critical outages and your business suffers they profusely apologize and promise things like reimbursment of paid features that did not work during the outages but never deliver in their promises.“ January 29, 2021 Alan C Health Insurance AdvisorInsurance, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I like how the software helps you organize your leads. And I also like how the software sends you notifications of new leads, texts, and calls from prospects.“ January 22, 2021 DW Dennis W Insurance AgentInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Cost, phone calls are static sounding and low quality when pitching, as well as the lack of explanation when an SMS gets blocked by a certain server.“ January 21, 2021 JL John L FTAInsurance, 11 - 50 employeesUsed the software for: 6-12 months. “I like the way you can customize the software with disposition tags, sms and email drips, sales pipeline, etc“ January 26, 2021 BC Brandon C Health Advisor/AgentHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Software has bugs occasionally and there is no notification if a message is not delivered unless you manually go back and check.“ January 26, 2021 TS Taneka S AgentInsurance, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The automated text responses to my new lead drops and the ability to do drip campaigns is HUGE for my business.“ January 21, 2021 MS Michael S Health Insurance AgentInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The price is very high. When you have a high volume amount texts/calls per day you start to pay a lot more than expected.“ January 21, 2021 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul A. D. Managing Partner Financial Services Used the software for: 2+ years ### "Top CRM in the game " October 4, 2019 5.0 I am able to do the job of 10 ppl with one login. Text, e-mail and dial at a click. Pros The ability to flow from text to email to calls at the click of a mouse. The ability to customize the CRM for my own business needs. The continue effort in improving customer interface. Cons I have no complaints. One of the best marketing tools any sales organization should be using. Review Source Response from Ringy October 16, 2019 Thanks for the review Paul! We're glad to see you're getting the most out of the systems automation features. As always, let us know if there's anything we can do to make your life easier! JS JANICE S. Agent Insurance Used the software for: 1-2 years ### "iSalesCRM" January 22, 2021 5.0 This has helped me be able to stay in contact with my prospects more and able to have them become clients. Pros This program allows you to keep working even when you are "off the clock"! Being able to develop "drips" to keep in contact with your prospects automatically is great. You are able to track and segment each lead as you see fit. Cons The mobile app does not allow you to be able to disposition a lead so that the automatic drips can start. You are able to text back and forth though. Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) USHAdvisors, Andrew Montigue Region offered this program and encouraged us to use it. I do like it much, much better than any other program we have used! Review Source bT benjamin T. Sales Agent Insurance Used the software for: 6-12 months ### "Owner-supplied training is awful. Took months to psych myself up to watch it. Very poor quality" January 26, 2021 3.0 I am forced to use it at this point. Was cross shopping against other platforms until I wasn't able to anymore Pros Well, it's better than vanillasoft. I have my own leads and for a while I was able to ethically manage my leads how I saw fit. They do their best, I guess, to credit my account after they make mistakes that sometimes cause me to lose time/business due to their own errors. Cons Training modules are slightly better than cave drawings and sticking needles in my ear at the same time. Customer support, if you want to call it that, is great at sending canned responses. Way to make a guy feel appreciated! Reason for choosing Ringy We were encouraged by upline to switch immediately. Review Source TM Tanner M. Licensed Agent Insurance Used the software for: 1-2 years ### "Using iSales" January 21, 2021 5.0 The service is great and much better than other CRMs I have used in the past. It gives me the ability to follow up with leads without even thinking about it. Pros I like the drip marketing. I can start a lead in the drips and then the system takes over so I can use my time elsewhere to do other important activities. Cons I don't like that I can't delete leads that are either dead or bad number etc. that are given to me. I probably have 1000 leads just sitting there. I wish there was a way to get rid of those. Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) It was about the same price and I don't think we really knew how to use it. The drip campaign is what really made us pull the trigger. Review Source DL David L. Health/Life Insurance Agent Health, Wellness and Fitness Used the software for: 1-2 years ### "iSales is a MUST to grow " February 4, 2021 5.0 Incredible. I'm upset I didn't find it sooner. Pros Texting plays a huge role in my sales. The mobile feature is bar none to text clients on the go while my laptop is closed, also being able to see a whole page of different styles of texts I've sent and if they got reactions is incredible. Another software I use alongside is not as efficient in this sense but I like the scheduling capabilities of it so I use it for that. Cons Honestly nothing is bad about this software. I love how you can disposition with different colors to help coordinate and once again like the texts - be able to see everything on 1 page.... Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) It's not as user friendly in my opinion. It's ironic because "isales" is like "iphone" and everyone knows the iphone is "user friendly" :P Review Source EG Erika G. Field Sales Leader/Pa Insurance Used the software for: 6-12 months ### "thoughts on iSales" January 21, 2021 4.0 I think it's a good program. I've used better for lower price. Pros The ease to upload data and to search leads Cons not a big fan of the amount of time it takes to schedule a follow up call or appointments Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) Stopped Using Vanillasoft about a year before I started using iSales...talked with a couple agents who were using it....so thought I'd give it a try. Review Source NS Nicolas S. Field Training Agent Insurance Used the software for: 1-2 years ### "Great system!!! Best CRM by far" January 26, 2021 4.0 Pros The ease of use of Isales is fantastic! It’s a personal assistant for a fraction of the price of a real assistant. Makes contacting prospects a lot easier. Cons Sometimes with bulk text messages they get spammed Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) The ease of transition from dialing a ton to making work a lot more passive Review Source JW Jamal W. Insurance Sales Agent Health, Wellness and Fitness Used the software for: Less than 6 months ### "ISales Newbie" January 21, 2021 5.0 I have seen overall productivity increase and flow of leads being generated by more effectively. Pros I really the ability to filter through leads with ease. As well as the sort-ability component. Navigation is seamless and user-friendly. Cons Notes section should be more user friendly regarding how new notes should always be at the top, rather than listed below, existing ones. Tags should have more color options when assigning them. Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) To many individuals with access to the same leads, thus reducing the opportunities for more ground to cover or sales to be had. Review Source DO Dana O. Licensed Health advisor Insurance Used the software for: Less than 6 months ### "lots of features voicedrops for VM kinda clunky" January 26, 2021 4.0 overall it is a feature-rich contact system Pros The dialing system is pretty good, having it integrated into the platform not having to launch a 3rd party app to do it is quite convenient. Cons The VM can be difficult at times when sending drip VM's; a lot of mouse motion why not have it integrated right on the dialer instead of launching a separate applet? Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) satellite division forced the switch due to the poaching of clients when sharing leads in both systems at once. Review Source Jennifer P. Insurance Agent Insurance Used the software for: 6-12 months ### "MANAGE YOUR LEADS" January 21, 2021 5.0 I have found it to be easy to use out of the box. I strongly recommend this product over other CRM's. Pros I do not need to hire an assistant to manage my leads. I can use the features in the system to make my life easier. Cons The daily cost can get you. Be sure to disposition or you are wasting your time and money. There are some quirky things that make you do extra clicks. Send out a survey for software tweaks. Review Source BJ Buddy J. Health Advisor Insurance Used the software for: 6-12 months ### "First CRM Experience - Seems Decent" February 2, 2021 3.0 Overall neutral/leaning positive. iSales is the first CRM I've used so I have no other point of reference. Pros I like the fact that it is constantly being updated and improved. Cons I wish that I could filter my text inbox (by disposition, needs response, etc.) and that I could do a keyword search of my text inbox (lead name/info, text content, etc.). It would also be nice to be able to bulk disposition from the inbox. The mobile app is handy but could be improved. Currently the text preset field is invisible and I only discovered it was there by accident. Also, last I checked, I can't reliably disposition leads via mobile. Review Source JD Jason D. broker Insurance Used the software for: 1-2 years ### "Great CRM" January 21, 2021 5.0 Great overall experience no complaints at this time Pros I love using the CRM its pretty user friendly Cons I dont like how expensive it is but its the best CRM for the money Review Source JL James L. Licensed Agent Insurance Used the software for: Less than 6 months ### "iSales Set Up and Value" January 21, 2021 5.0 It's been quite good. I still need to further test out the lead import and management capabilities, but based on the rest of the application, am confident that it will be effective. Pros Key for me is texting capabilities, particularly follow up with initially non-responsive leads. I really, really like how much time I am saving without having to manually follow up with my leads. It's literally saving me 12-18 hours a week. Cons The configuration is much more complex than I expected. I was fortunate that one of my team members formerly did application configuration in a previous life. It is really important to set it up correctly or the results are less than optimal. Review Source KW KENNETH W. Field Training Agent Insurance Used the software for: 2+ years ### "CRM Ease" January 21, 2021 5.0 Great Use Pros Leads Integration isthe best.I love that feature Cons I would like to do more reports with tghe system Review Source EM EVAN M. Licensed Agent Insurance Used the software for: 1-2 years ### "iSales is absolutely great for SMS drip marketing" January 26, 2021 4.0 Pros The Drip marketing is great, and the ability to acquire new local phone numbers state by stat is great Cons Email is still important, and I can't send custom email from within a record, and the software will not track an email send from outside the app. (It only tracks emails sent as part of a drip campaign from within the ap) Review Source mB mark B. Satellite Division Sales Leader Insurance Used the software for: 1-2 years ### "Works in a robust manner for leads" February 2, 2021 4.0 Very very good for contacting and tracking leads. Pros iSales makes contacting, tracking and speaking with leads very easy. Cons It's a little glitchy in how everything is connected. Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) iSales had much more depth to it. Review Source SD Sarai D. Health advisor Insurance Used the software for: 6-12 months ### "Not a fan" February 2, 2021 2.0 Not a fan wasted a lot of money here Pros It can drip people automatically based on tag Cons Super expensive. Email replies don't go to the crm and 99% get flagged for spam and don't use your email signature making it look flat and unprofessional. Charges for messages that aren't always delivered. Calls people in the system randomly but when it does so you are not on the call its just empty. Blocks people for certain words out of context such as "I am trying to opt out of my employer coverage" recognizing "opt out" and blocking them. Among other issues Review Source mP morianna P. Career Agent Insurance Used the software for: 6-12 months ### "Isales is amazing " January 21, 2021 5.0 Amazing I utilize it every day and its helped me out tremendously! Pros Access to all my leads at once, continuous follow-up, drips! Cons The app could be updated and made more like the online software Review Source NS Natalie S. Sales Insurance Used the software for: 6-12 months ### "Overall Good " January 26, 2021 4.0 Pros The texting and dialing features are great Cons Email management is very lacking and makes it pretty much obsolete as a way to market to leads Review Source cP charles P. Agent Insurance Used the software for: Less than 6 months ### "Beneficial, but could be alot better" January 21, 2021 3.0 It has helped me make sales, but not as many as I would have liked. Would be a lot better if was a lot easier to use and get set up Pros I like the drip feature, the auto-dialer feature, the initial text/email as well as the personalization within messages. Cons Difficult to set up all of the different aspects for my business. To make the most out of this software I would have to spend a lot of time setting it up to be easier to use which doesn't make it as worth it. I don't have time to do this because time is money in my business. The phone lookup doesn't work either. Reason for choosing Ringy I use vanillasoft as my main crm since my free leads all get routed through that, but this was meant to be the main one I use for day to day business and it didn't meet expectations especially for the price. Review Source MLW Maria L W. sales Insurance Used the software for: 6-12 months ### "Really good way to get organized and methodical" January 26, 2021 4.0 Happy with it but still too expensive. It's worth the cost but barely Pros Ways to organized and automate processes Cons Some of the features are a bit redundant Switched from [Avochato](https://www.capterra.com/p/161117/Avochato/) I liked the automation with isales better Review Source JH Jeremy H. Insurance Agent Insurance Used the software for: 1-2 years ### "Isales" January 26, 2021 5.0 It works well just expensive Pros I like being able to contact clients with the touch of a phone. It is convenient Cons The price for text messages after refilling every month Review Source KM Kevin M. Insurance agent Insurance Used the software for: 1-2 years ### "Honest Review" October 14, 2019 3.0 I’m not overly impressed but find the software acceptable. Pros The software itself works well. Text messaging and using local area codes for best results. Cons The cost with using the software was more than most. Switched from [LeadTrac](https://www.capterra.com/p/132569/LeadTrac/) Company policy to use isalescrm. Review Source LB Luila B. Licensed Insurance Agent Insurance Used the software for: Less than 6 months ### "Great Idea, Lacking in Education/Tutorial for User" October 7, 2019 5.0 I would like to set up campaigns for CSV files that are NOT paid leads from typical insurance lead vendors. I already have a warm market/database I can access and would like to set up drip campaigns specific to these groups and have option of customizing drip campaigns based on each CSV file uploaded instead of having all leads bunched together. Pros Texting technology possibilities, drip campaign possibilities, automation, possibility of customizing templates, Loved the positive response time and energy from engineers. Amazing people. Love the success some of the other insurance agents are having (they buy leads and use same drip campaign for all leads). This will not work for me at this time. Cons Lack of education/tutorials for people like me who are technologically challenged :) Would like to be able to send photos and videos REALLY need TUTORIALS (videos on demand to study on my own time) Review Source KB Kent B. Satellite Division Insurance Used the software for: Less than 6 months ### "Great but could be better" October 4, 2019 4.0 It has been great for a segment of our leads but lacks in other ares requiring us to find additional options Pros The drip text campaigns Cons The nickel and dime costs. Because of the high monthly costs and additional nickel and dime costs we are constantly looking for another option and do not see this as a permanent choice at this time Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) The texting feature Review Source Response from Ringy October 16, 2019 Thanks for the awesome feedback Kent! We definitely understand what you mean, and as a result we just changed our entire pricing structure to make things cheaper for everyone! You now get 1000 free texts and 1000 free click-to-call minutes with every subscription. We also just introduced team pricing, which lowers the cost of your subscription as you grow your team. 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