# FetchIt Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FetchIt Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/182373/GoFetchIt --- # FetchIt Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FetchIt ## What is FetchIt? Use notifications to pull up client information within your Practice Management Software. By the time you're done with your greeting, you will have the patient's chart pulled up and all the information you need to help that client. Customer not in your database? No problem. You'll have the option to copy their contact information and update an existing client's chart. ## What is FetchIt used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $119 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FetchIt?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://gofetchit.com/&name=FetchIt) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FetchIt 4.9 (13) VS. [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $119 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (13) Ease Of Use 4.6 (11,609) Value For Money 4.8 (12) Value For Money 4.5 (8,210) Customer Service 4.9 (12) Customer Service 4.4 (7,502) ## FetchIt alternatives [4.7 (733)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,406)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) [View all alternatives](https://www.capterra.com/p/182373/GoFetchIt/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Client Management Manage contact details and communication with clients Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Patient Records Management Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Screen Sharing Digitally share screen view with others FetchIt 7 features Manage contact details and communication with clients A collection of customer information such as contact details, demographics, previous interactions, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Online portal through which end users can access the system, manage tasks, or obtain information Features 4.7 (13) 4.7 Based on 13 reviews ## Pricing Value for money 4.8 (12) Free Trial Basic $119.00 Per User,Per Month Value for money 4.8 (12) 4.8 Based on 12 reviews ## Support, customer service and training options Customer Service 4.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (12) 4.9 Based on 12 reviews ## User reviews Overall rating 4.9 Based on 13 reviews Filter by rating 5(12) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AB Alex B. VP Operations Hospital & Health Care ### "Increased efficiency " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2020 Pros Fetchit makes it incredibly easy to "fetch" client's charts which not only saves our CSR's time but allows them to personalize the conversation from the get go. The reporting functions offered by Fetchit help tremendously in scheduling (what time of the day do you receive most of your calls? Fetchit knows!) and employee compliance. Cons I really can't think of anything I can put here. This software has made my job and all of our CSR's jobs much easier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2020 Hi Alex, Thank you for the great review! We're glad to hear that Fetchit has made your job that much easier. The reporting feature is definitely a big asset when it comes to scheduling and looking at when your clinic has the most calls coming in! BM Betsy M. Owner Veterinary ### "Fetchit Team Loves It!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 12, 2020 Duplicate client records due to spelling errors, not hearing the name correctly have all but been eliminated. Pros Ease and consistency of connecting with client record. Accuracy and updating of records Cons Integration to new phone system provided challenges that took a bit to overcome. Follow through from technical support could have been better - more consistant. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2020 Betsy, We are so happy that your team loves Fetchit! We are sorry that you've received technical support that was less than satisfactory. Our Fetchit team strives to provide the best customer service possible and we are always looking for ways to improve our end user experience. While it took longer than anticipated, we are glad that we were able to work out the kinks and transition you to a new phone system with Fetchit. MR Meredith R. Customer service representative Veterinary ### "Phenomenal! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2020 Fetchit has made my job a lot easier. Phone calls are now extremely quick and efficient. Pros Fetchit is so easy to use and makes pulling up a customers account so fast! You can customize settings and go back through history if you need to which is by far my favorite feature. Cons I do wish that when you add unlisted numbers to an account Fetchit would register it faster. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2020 Meredith, Thank you for submitting this great review! When you have to answer as many phone calls as you do, we want to give you all the right tools to do so. We're happy to hear that Fetchit makes answering the phones a breeze! SA Stephanie A. Head Receptionist Veterinary ### "Worth Every Penny!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2020 Pros Fetchit has made our office run much more efficiently. Receptionist are able to see the client calling and have their account pulled up before they even answer the phone. It helps us be better prepared to assist the client and helps our day flow much more smoothly. We also love that it keeps a log of the calls so we can look back in case a phone number was transcribed incorrectly or a call was disconnected. Our receptionist say we can never get rid of it! Cons Every so often Fetchit is slow to keep up with the phones and the number pops up very delayed-maybe 30 seconds after call is answered. Reasons for choosing FetchIt n/a Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2020 Stephanie, We are happy to hear that your clinic staff is loving Fetchit and they can't live without it! Having the ability to grab phone numbers in the system and double check that accuracy is huge and we're glad that it's making your job a little easier! Our new set of updates will eliminate some of the delay that you see on your screen with the pop ups. Stay tuned! JM Jenny M. Office Manager Veterinary ### "Innovative Veterinary Customer Service Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 28, 2020 Overall the experience with Fetchit has been great. The customer service from set up and beyond is quick, efficient and friendly. It is has been a good addition to help us better serve our clients and a helpful tool for our receptionists. Pros The ability to pull a client's chart up automatically when they call, not only saves time, but also ensures both accuracy and quality customer care. The downloading of the Fetchit software and integration with our veterinary software (Cornerstone) was quite easy. It did require a little bit of work to hook the caller ID box up to our phone network, but nothing too difficult. You are also able to track which staff is most often taking calls with this system as well as some useful office/staff analytics. Cons The only slightly negative aspect that I will mention- it does take several seconds or approximately on second ring for the Fetchit software to show up on our monitors. If you are picking up phone calls quickly there is a slight delay. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2020 Jenny, We are so glad that you had a wonderful customer service experience with Fetchit. We're happy that your CSRs benefit by the efficiency it provides them and that you're digging in to the analytics the Reports provided. Our team aims to have a great tool that can be installed quickly and efficiently, with very minimum technical requirements. Fetchit is working on a new update that should help to resolve the slight delay you are experiencing and we appreciate your patience during this time! CS Crystal S. practice manager Veterinary ### "Review for Fetchit" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 27, 2020 I would like for it to work a bit more consistently, but overall it's a useful tool. Pros Being able to find our clients faster. I also like the reports to see how many calls come through. Cons The system doesn't always work. It constantly stops working on several of our computers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2020 Crystal, We're glad that Fetchit has been able to increase your team's efficiency, but apologize that some of your experiences have been less than satisfactory. Our team is constantly working on improvements to our products to make sure that Fetchit operates at the highest level of customer satisfaction. We do not see any service tickets from your office in our system and would be more than happy to submit one on your behalf and have a team member reach out to you to determine a permanent resolution. Please reach out to us 901-860-4280 if you are experiencing any downtime with Fetchit. PA Parker A. Practice manager Veterinary ### "My staff loves Fetchit!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2020 It has been one of the best vendors I have worked with. \[SENSITIVE CONTENT HIDDEN\] is really great! Pros The time we save by not having to look up each client in our practice software is awesome. It keeps our front desk staff one step a head and allows you to be best prepared Cons we have multiple phone numbers coming in to our business and it would be great if one system could work for all of the numbers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2020 Parker, Thank you for such a wonderful review! Our team loves working with your clinic too! We know how important it is at your location to be prepared when the phone calls come in. That way, you can help the customer quickly while still providing enhanced customer service! BW Bryan W. Doctor Veterinary ### "Time Saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2020 We had some hickups that took awhile to figure out but \[SENSITIVE CONTENT HIDDEN\] were awesome to work with. Pros Love that with one click it pulls up the clients account with a quick response. Saving time. Cons So far there is nothing that we don't like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2020 Bryan, We appreciate the kind words and welcome you to the Fetchit family! We are so happy we were able to overcome some of the hiccups experienced and got you up and running successfully! Fetchit is always working to eliminate any issues that might come up and our customer service team is always available to help! JL Jeff L. Owner Veterinary ### "A true asset for hospital flow." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 21, 2020 We have had a great experience. This is one of the few implementations which pays for itself quickly. Pros This software has allowed us to provide a more personal service through a time of rapid growth. We built our business based on personal service. This is often hard to maintain, as one grows. This software allowed us to do just that. Cons I cannot think of anything that we don't like. There are ways that we could more fully utilize the software. (staff training for call conversion ratios etc.) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2020 Jeff, Thank you for the kind review! We're so glad that Fetchit can be an asset for you and your clinic as you grow. Having that touch to each of your clients really makes a clinic have that personal touch, regardless of size. Congratulations on all your success and growth! JM Jan M. CSR/Computer Specialist Veterinary ### "Invaluable, especially during COVID-19" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2020 Fetchit speeds the entire process of answering calls up immensely. We used to always have that awkward conversation to get the client's name (spelled correctly) and the pet's name (also spelled correctly!) to pull them up in our system. An added benefit is that it cuts down on clients with poor payment history sneaking back in, claiming they've never been here before, when their file immediately pops up with the call! Pros The most amazing thing about this software is that I typically have the client's Avimark file pulled up before I'm done with my greeting. So when they start telling me what is going on with their pet, I am more than ready. It is also helpful during COVID-19, while we are not allowing clients into the building and doing everything by phone. We know immediately if the client is already in our system or not when they call. We have a record of the phone number that they called from and the time in history, if we failed to get the correct phone number when they initially called in. We can update their information with new phone numbers. Cons I do wish that it would pull up all phone numbers in the system. It doesn't pull up the spouse phone number. I've worked around this by entering that into the work number, but that would be extremely helpful, especially now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2020 Jan, Thank you for the wonderful review! We always love hearing how Fetchit is solving problems outside of speed and accuracy. Preparing your CSRs for conversations with potential red flag situations is an awesome bonus! We certainly understand that COVID-19 has changed the way clinics are operating and we're glad you've had a tool to help your clinic remain successful during these times. Eliminating those awkward conversations around having to spell the client's name and the pet's name is what we aim to do! We will have a Fetchit team member reach out to you to make sure the Spouse's phone numbers are pulling up the chart correctly. [View all Reviews](https://www.capterra.com/p/182373/GoFetchIt/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)