# FetchIt Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FetchIt the right Remote Support solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182373/GoFetchIt/reviews --- FetchIt 4.9 (13) [View alternatives](https://www.capterra.com/p/182373/GoFetchIt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FetchIt Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jan M. CSR/Computer Specialist Veterinary Used the software for: 2+ years ### "Invaluable, especially during COVID-19" April 21, 2020 5.0 Fetchit speeds the entire process of answering calls up immensely. We used to always have that awkward conversation to get the client's name (spelled correctly) and the pet's name (also spelled correctly!) to pull them up in our system. An added benefit is that it cuts down on clients with poor payment history sneaking back in, claiming they've never been here before, when their file immediately pops up with the call! Pros The most amazing thing about this software is that I typically have the client's Avimark file pulled up before I'm done with my greeting. So when they start telling me what is going on with their pet, I am more than ready. It is also helpful during COVID-19, while we are not allowing clients into the building and doing everything by phone. We know immediately if the client is already in our system or not when they call. We have a record of the phone number that they called from and the time in history, if we failed to get the correct phone number when they initially called in. We can update their information with new phone numbers. Cons I do wish that it would pull up all phone numbers in the system. It doesn't pull up the spouse phone number. I've worked around this by entering that into the work number, but that would be extremely helpful, especially now. Review Source Response from Fetchit May 11, 2020 Jan, Thank you for the wonderful review! We always love hearing how Fetchit is solving problems outside of speed and accuracy. Preparing your CSRs for conversations with potential red flag situations is an awesome bonus! We certainly understand that COVID-19 has changed the way clinics are operating and we're glad you've had a tool to help your clinic remain successful during these times. Eliminating those awkward conversations around having to spell the client's name and the pet's name is what we aim to do! We will have a Fetchit team member reach out to you to make sure the Spouse's phone numbers are pulling up the chart correctly. SA Stephanie A. Head Receptionist Veterinary Used the software for: 1-2 years ### "Worth Every Penny!" May 1, 2020 5.0 Pros Fetchit has made our office run much more efficiently. Receptionist are able to see the client calling and have their account pulled up before they even answer the phone. It helps us be better prepared to assist the client and helps our day flow much more smoothly. We also love that it keeps a log of the calls so we can look back in case a phone number was transcribed incorrectly or a call was disconnected. Our receptionist say we can never get rid of it! Cons Every so often Fetchit is slow to keep up with the phones and the number pops up very delayed-maybe 30 seconds after call is answered. Reason for choosing FetchIt n/a Review Source Response from Fetchit May 11, 2020 Stephanie, We are happy to hear that your clinic staff is loving Fetchit and they can't live without it! Having the ability to grab phone numbers in the system and double check that accuracy is huge and we're glad that it's making your job a little easier! Our new set of updates will eliminate some of the delay that you see on your screen with the pop ups. Stay tuned! CS Crystal S. practice manager Veterinary Used the software for: 1-2 years ### "Review for Fetchit" April 27, 2020 4.0 I would like for it to work a bit more consistently, but overall it's a useful tool. Pros Being able to find our clients faster. I also like the reports to see how many calls come through. Cons The system doesn't always work. It constantly stops working on several of our computers. Review Source Response from Fetchit May 11, 2020 Crystal, We're glad that Fetchit has been able to increase your team's efficiency, but apologize that some of your experiences have been less than satisfactory. Our team is constantly working on improvements to our products to make sure that Fetchit operates at the highest level of customer satisfaction. We do not see any service tickets from your office in our system and would be more than happy to submit one on your behalf and have a team member reach out to you to determine a permanent resolution. Please reach out to us 901-860-4280 if you are experiencing any downtime with Fetchit. TT Tricia T. Lead Receptionist Veterinary Used the software for: 2+ years ### "HAC review" April 21, 2020 5.0 It saves time while on the phone with a client Pros It syncs with our vet software perfectly so we know who is calling very quickly. We can use it to see our call history. Cons Every once in a while it does not pull up the information, even though the phone number is saved in our system. Reason for choosing FetchIt This was the first product we heard of that provides this service. We have had it for years and love it! Review Source Response from Fetchit May 11, 2020 Tricia, We've loved having you and your team as a customers for such a long time! The call history function is a great tool to look at call logs and to see what time a customer called. Fetchit is actively working on improving our product to make sure it functions at the highest of standards and continues to pull the chart up for you. If you ever run into a problem, don't hesitate to reach out we're happy to help! JL Jeff L. Owner Veterinary Used the software for: 2+ years ### "A true asset for hospital flow." April 21, 2020 5.0 We have had a great experience. This is one of the few implementations which pays for itself quickly. Pros This software has allowed us to provide a more personal service through a time of rapid growth. We built our business based on personal service. This is often hard to maintain, as one grows. This software allowed us to do just that. Cons I cannot think of anything that we don't like. There are ways that we could more fully utilize the software. (staff training for call conversion ratios etc.) Review Source Response from Fetchit May 11, 2020 Jeff, Thank you for the kind review! We're so glad that Fetchit can be an asset for you and your clinic as you grow. Having that touch to each of your clients really makes a clinic have that personal touch, regardless of size. Congratulations on all your success and growth! JM Jenny M. Office Manager Veterinary Used the software for: Less than 6 months ### "Innovative Veterinary Customer Service Tool" April 28, 2020 5.0 Overall the experience with Fetchit has been great. The customer service from set up and beyond is quick, efficient and friendly. It is has been a good addition to help us better serve our clients and a helpful tool for our receptionists. Pros The ability to pull a client's chart up automatically when they call, not only saves time, but also ensures both accuracy and quality customer care. The downloading of the Fetchit software and integration with our veterinary software (Cornerstone) was quite easy. It did require a little bit of work to hook the caller ID box up to our phone network, but nothing too difficult. You are also able to track which staff is most often taking calls with this system as well as some useful office/staff analytics. Cons The only slightly negative aspect that I will mention- it does take several seconds or approximately on second ring for the Fetchit software to show up on our monitors. If you are picking up phone calls quickly there is a slight delay. Review Source Response from Fetchit May 11, 2020 Jenny, We are so glad that you had a wonderful customer service experience with Fetchit. We're happy that your CSRs benefit by the efficiency it provides them and that you're digging in to the analytics the Reports provided. Our team aims to have a great tool that can be installed quickly and efficiently, with very minimum technical requirements. Fetchit is working on a new update that should help to resolve the slight delay you are experiencing and we appreciate your patience during this time! AB Alex B. VP Operations Hospital & Health Care Used the software for: 2+ years ### "Increased efficiency " June 2, 2020 5.0 Pros Fetchit makes it incredibly easy to "fetch" client's charts which not only saves our CSR's time but allows them to personalize the conversation from the get go. The reporting functions offered by Fetchit help tremendously in scheduling (what time of the day do you receive most of your calls? Fetchit knows!) and employee compliance. Cons I really can't think of anything I can put here. This software has made my job and all of our CSR's jobs much easier. Review Source Response from Fetchit June 9, 2020 Hi Alex, Thank you for the great review! We're glad to hear that Fetchit has made your job that much easier. The reporting feature is definitely a big asset when it comes to scheduling and looking at when your clinic has the most calls coming in! MR Meredith R. Customer service representative Veterinary Used the software for: 2+ years ### "Phenomenal! " May 3, 2020 5.0 Fetchit has made my job a lot easier. Phone calls are now extremely quick and efficient. Pros Fetchit is so easy to use and makes pulling up a customers account so fast! You can customize settings and go back through history if you need to which is by far my favorite feature. Cons I do wish that when you add unlisted numbers to an account Fetchit would register it faster. Review Source Response from Fetchit May 11, 2020 Meredith, Thank you for submitting this great review! When you have to answer as many phone calls as you do, we want to give you all the right tools to do so. We're happy to hear that Fetchit makes answering the phones a breeze! BM Betsy M. Owner Veterinary Used the software for: 1-2 years ### "Fetchit Team Loves It!" May 12, 2020 5.0 Duplicate client records due to spelling errors, not hearing the name correctly have all but been eliminated. Pros Ease and consistency of connecting with client record. Accuracy and updating of records Cons Integration to new phone system provided challenges that took a bit to overcome. Follow through from technical support could have been better - more consistant. Review Source Response from Fetchit May 13, 2020 Betsy, We are so happy that your team loves Fetchit! We are sorry that you've received technical support that was less than satisfactory. Our Fetchit team strives to provide the best customer service possible and we are always looking for ways to improve our end user experience. While it took longer than anticipated, we are glad that we were able to work out the kinks and transition you to a new phone system with Fetchit. LK Lori K. Hospital Administrator Veterinary Used the software for: 1-2 years ### "Huge Timesaver" April 21, 2020 5.0 It's perfect in those hard to hear situations like background noise or poor cell phone signal. No need to ask the client to repeat their name. Pros What could be faster or easier than clicking on a pop-up and instantly being connected to your client's information? Cons The only way it could get any better is if it were free. Review Source Response from Fetchit May 11, 2020 Lori, We're so glad that Fetchit has been a huge time saver at your clinic! We know how powerful it is to be connected to you client's information as soon as you answer the phone. It is definitely easier to focus entirely on the conversation with clients when you aren't trying to search for them in your system at the same time. PA Parker A. Practice manager Veterinary Used the software for: 6-12 months ### "My staff loves Fetchit!" April 23, 2020 5.0 It has been one of the best vendors I have worked with. \[SENSITIVE CONTENT HIDDEN\] is really great! Pros The time we save by not having to look up each client in our practice software is awesome. It keeps our front desk staff one step a head and allows you to be best prepared Cons we have multiple phone numbers coming in to our business and it would be great if one system could work for all of the numbers Review Source Response from Fetchit May 11, 2020 Parker, Thank you for such a wonderful review! Our team loves working with your clinic too! We know how important it is at your location to be prepared when the phone calls come in. That way, you can help the customer quickly while still providing enhanced customer service! SC Suzanne C. Practice Manager Veterinary Used the software for: 6-12 months ### "WE LOVE FETCHIT!" April 21, 2020 5.0 Easy, beneficial, would recommend to anyone. Pros For a busy animal hospital, this makes software makes it so easy to take calls. It is a time saver and adds to the customer service. Cons The only problem that we have experienced is it quits working on our thin client computers after the server is restarted. We then have to take some steps to get it back up and working. Review Source Response from Fetchit May 11, 2020 Suzanne, We know how important customer service is to your clinic and we're glad Fetchit is a tool that can elevate that for you! Fetchit is working on some updates to make sure that it's up and running at all times to help you answer those phone calls during busy days! BW Bryan W. Doctor Veterinary Used the software for: Less than 6 months ### "Time Saver" April 21, 2020 5.0 We had some hickups that took awhile to figure out but \[SENSITIVE CONTENT HIDDEN\] were awesome to work with. Pros Love that with one click it pulls up the clients account with a quick response. Saving time. Cons So far there is nothing that we don't like. Review Source Response from Fetchit May 11, 2020 Bryan, We appreciate the kind words and welcome you to the Fetchit family! We are so happy we were able to overcome some of the hiccups experienced and got you up and running successfully! Fetchit is always working to eliminate any issues that might come up and our customer service team is always available to help! Similar Products Featured