Who Uses This Software?

Shift planners & HR Teams of small & medium businesses. Especially loved by Retailers like Supermarkets, Restaurant & Food business, Dental Clinics & Health centres, Leisure & clubs, Courier & more


Average Ratings

36 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Papershift
  • www.papershift.com/en
  • Founded 2015
  • Germany

About Papershift

Papershift lets you plan, manage & automate the employee shift/rota schedules the way you want it. Go further in managing employee time tracking and absences in no time. Use our time clock app and let your employees stamp in and out with ease. Integrate your team into the process to automate notifications & increase employee satisfaction immediately. Use our 14-day trial and do not hesitate to contact our world-class support to help you with your first steps.


Papershift Features

  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Papershift Reviews Recently Reviewed!


its a good way to track working time but there are some issues

May 27, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: 1. Modern 2. Easy to use 3. Mobile compatible

Cons: 1. Website to slow 2. No APP for workers 3. To less options for Planing the working time

Overall: I work now over 3 years with PS and its a good tool to plan the working time but there are some not so nice things that they dont have a app for the workers that I don't like.but overall its a good tool and work well

Vendor Response

by Papershift on May 28, 2019

Hello,
thank you for your review.
Regarding your feedback, we are currently working on new apps for our customers and we recently released our Plan app that lets you keep an eye on your roster and also on your teams plan.
If you contact our support via chat or phone we would like to know what options you are missing when planning your work.

Thanks again for using Papershift.
Best wishes.
Kevin from Papershift

Feedback on the Papershift as a user

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Quite comfy and easy way to track your working hours and check when your colleagues are available in the office thanks to the Calendar week graph

Cons: Sometimes the time counter crashes, especially when you use couple of devices i.e Laptop and phone being not at the desk. This fact disappoints me the most since you need to count the time yourself and contact the admin to make the adjustments.

Vendor Response

by Papershift on May 28, 2019

Hello,
thank you for your feedback.
The feature you are describing (i.e. multi device tracking) is something we are already working on.
We hope that we will soon be able to release this.

Thanks again for using Papershift.
Best wishes.
Kevin

Papershift

May 27, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - It is very easy to get accustomed to

- Most features are self explanatory

- There is a huge number of options to choose from

- You can adjust the software to fit your company's needs

Cons: - There is no users manual, only a few videos which don't even cover all basic features

- There are so many options that you can get lost trying to figure out how to adjust the tool

Overall: It is a very good software to plan and coordinate work shifts and PTO. We use it on a daily basis and I would definitely recommend buying it.

Vendor Response

by Papershift on May 28, 2019

Hello Amira,
thank you very much for your kind review.
Happy to hear that you enjoy Papershift.
If you have questions about any options within Papershift you can always have a look at our Helpdesk at https://support.papershift.com
If you need more information about something you can also contact our support via chat, email or phone.

Thanks again for using Papershift.
Best wishes.
Kevin from Papershift

Perfect staff planing

May 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Papershift is for us a big simplification for the personnel planning. Each department can individually arrange its planning, if an employee works in several departments the planning is very clear and well to coordinate. The support is courteous, reacts quickly and is always open for desired changes, furthermore there are regular updates and improvements.

Cons: Unfortunately not every function from the premium or professional tariff can be booked individually.

Excellent product

Jul 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At our doctors office we were looking for an easy to use software to track our employees working hours. With the support from the Papaershift team it was easy and really straightforward. It's easy to use for the daily tasks and even the monthly accounting based on the Papershift reports is much easier and faster.

Cons: Sometimes I had some difficulties to find the right settings in the many different settings pages. But as one doesn't need those on a daily base, it's not a big deal.

Overall: Overall we had a great experience with Papershift so far. Especially the support is excellent and very supportive when one is having issues or need help with certain features.

Bye bye to cumbersome excel worksheets !

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Within a short time I got rid of the excel worksheet which I used to to my shift planning. Now I can also ask other employees to do this work and the employees love it because they get access to it from their smartphones. I am not using all features but the extract of worked hours goes straight into my accounting system.

Cons: I am looking for a more direct way to print the shift plan without going through export and download. But at the rate of change the product is experiencing I think this will come soon.

Overall: Got rid of cumbersome excel worksheets

GIven access to to employees

More dynamic shift plans

A versatile and easy to use Tool

May 27, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simpleness. Being able to do your work and applying your times easily, without hassle.

Cons: A little bit slow and that it's accessed through a website. A dedicated app would be much better.

Overall: It was good. I barely had any problems and would recommend using it for your company.

Vendor Response

by Papershift on May 29, 2019

Hello Fatih,
thank you very much for your kind review.
Regarding an app for our service.
We actually already offer a time clock app that companies can use to easily track times. However this is only available as a paid feature.
We are also currently working on new apps, so keep your eyes open for news regarding this topic.

Thanks again for using Papershift.
Best wishes.
Kevin from Papershift

Wonderful

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This App is very professional and help me on my working days. Thank you!

Cons: I think this App has no problems. I like this App. No Cons available in my opinion.

Overall: I look to my Work Days and the days when i work. This is very cool and a very perfect App for Companies.

First impression after about 4 months

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Papershift makes it very easy to display task areas and working times very well and in detail. The support and the customer friendliness are exemplary. Each problem is dealt with individually and very precisely, within the shortest possible time.

Cons: If different time models are to be created within the created shifts, this is only possible if the shift is created with the respective individual times.

Overall: With Papershift we were able to cover the entire staff planning in the logistics centre. Previously, a weekly schedule required around 8 working hours, now the same work can be done in less than an hour, as the shifts can be booked automatically, or weekly schedules can be easily transferred.

Vendor Response

by Papershift on May 28, 2019

Hello Fabian,
thank you very much for your kind review.
We would really like to help you with your time topic. However I am not quite sure I understand the issue.
Maybe you could contact our support via chat or phone so we can help you with that.

Thanks again for using Papershift.
Best wishes.
Kevin from Papershift

Really flexible

Jul 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive to use, fast, platform independent

Cons: App, sometime the menu is confusing. Diagrams would be great.

Overall: 6 hotels, mostly student staff that needs to change shifts frequently. Different hours every month

Easy to Use, good Overview

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overview of different shifts. Hourcounter on the left (Easy to see who has how much hours)

Cons: Theres nothing really about what i could say "I dont like"

Overall: Organizing 2 Gyms works smoothly

Easy to use, with some strange break time managment

May 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: -Easy Views

-Easy Vacation planning

-Nice Overview on sliding time account

Cons: - Break time managment not equal to german law,

very employer-friendly caclulation

Vendor Response

by Papershift on May 28, 2019

Hello Nils,
thank you for your review.
Happy to hear that you enjoy Papershift so far.
Regarding your issues about the breaks: I think you are referring to our automatic breaks. I am not quite sure what part of the break management does not comply with the German law. Maybe you can get back to me so we can further clear things up.

Thanks again for using Papershift.
Best wishes.
Kevin from Papershift

Very useful, easy in use platform.

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use the platform. It is simple, and allows the superior to have an easy access to all the data kept in the system, so that he can control the hours, holidays, all kind of absences of the worker. It is also very helpful and easy for a worker itself, to have the control of the hours of work done, to communicate with the boss concerning holidays, sick leaves.

Cons: Nothing actually, it is just very helpful, clear and easy to use.

Good but not good enough.

May 27, 2019
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: - Time span freely selectable in 'evaluation' & 'time tracking'.

- Search function in 'vacation' & 'time tracking'.

Cons: - No public holidays will be displayed.

- Over time is onely available via 'user' -> 'evaluation'. No 'button' on the left side.

- Calendar/ overview with holiday of colleagues is hidden.

Overall: The operation of Papershift is not intuitive. You have to work with it for a long time so that all functions become clear.

Vendor Response

by Papershift on May 28, 2019

Hello Christian,
thank you for your review.
We appreciate your feedback (positive and negative). Regarding the cons you mentioned:
Public holidays should be marked in the calendar (blue font and a note with the holiday) and in the evaluation (blue "f" button).
We are currently working improving the employee dashboard (top button) and will most likely incorporate the overtime there.
Absences from your colleagues can be viewed in the calendar view (calendar icon with an x) unfortunately in the mobile view this icon will not show at the moment. If you have any further questions you can always contact our support team.

Thanks again for using Papershift.
Best wishes.
Kevin from Papershift.

We are excited about Papershift

May 27, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The time savings and workload in the duty planning and working time capture.

Cons: Roster printouts are unfortunately only monochrome.

feedback

May 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: that you can see exactzly how many hours you worked in a certain period

Cons: it´s difficulty to manage your holidays (half days or maybe hours would be better)

Overall: it was actually very fine

Vendor Response

by Papershift on June 03, 2019

Hello Fabiana,
thank you for your kind review.
If you create a new absence you can actually disable the option that you are taking the whole day off and instead tell the system the exact times of your absence.
I hope this helps you.

Thanks again for using Papershift.
Best wishes
Kevin

The best choice we made in the last year!

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, the great support (chat or by telephone) and the possibility to make changes in the shiftplan and inform the staff simultaneously without the need to use group chats or so on.

Cons: By now there's honestly nothing I could complain about. I'd prefer using an app for admins but as far as I know they are already developing one. Furthermore it's very easy to use it via safari- I can wait until the app is done.

Overall: We use Papershift for the management of our two restaurants and are very happy that we made the choice for it although the price deterred us. After four months, a lot of gain in time of our leaderships and a lot of appreciated reduction of bureaucracy we really recommend this software!

Perfect

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User experience is awesome. So many options to work with.

Cons: For me everything seems perfect. Nothing that I like least.

Papershift Review

May 31, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple to use, clean and useful as daily tool.

Cons: Mobile app has issues, tried to use but without success

Capterra loader

Experience with Papershift

May 31, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great tool. Spares me as a manager a lot of work, because many processes run automatically. And the employees appreciate the transparency regarding holidays or hourly accounts.

Cons: Unfortunately, not every feature from the premium or professional rate can be booked individually.

Overall: I have had very good experiences with Papershift. The training and test phase I could optimally use to start now. Incidentally, I can not say that I'm particularly good with computers. I think in 4 weeks the transition will be made and we will be able to work completely with the system, duty planning, swapping and vacation planning, but also with time tracking. Many Thanks

Feedback

May 27, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Timing option is easy, and it's nice to see the time one has worked

Cons: There is no con at this software. The set up is easy and provides value

Overall: It's solving the timing issue. It's easy to understand the the time i have worked

Easy accessible tool for the whole sales team

May 27, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It offers a nice and clean overview over all the teams and when someone is working and/or absent.

Especially in our company, where every agent has his cases as "one face to the customer" you can always give quick answers about the availability of agents. Changing shifts is easy with help of the planer, the overview offers great flexibility.

Cons: The main problems of what I didnt like is because of our company not having implemented every feature.

The program itself has not offered any big cons

Overall: Easy to use tool which is great for the agents.

Easy way to get an overview

May 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Perfect and easy overview of all shifts and Working days

Cons: The programm is filling the shifts in the morning first, the result is: shifts in the evening are very offen not complete.

Easy and clear presentation

May 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like most that one can easily set your availabilities when one is available for work. Also the clarity of the caldera which you can change in different views (week, month) and when there is additional time for work.

Cons: It is not optimized for smartphone in the moment and this is sometimes annoying.

Vendor Response

by Papershift on May 28, 2019

Hello Lukas,
thank you very much for your review.
If you are not satisfied with our mobile view, maybe you want to try our new Plan app.
It lets you check your own and your temas plan at any time.

Thanks again for using Papershift.
Best wishes.
Kevin

Review papershift

May 27, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That you can handle everything easily see how many hours you worked and can see everyone else

Cons: That it's not an app and you have to login every time again

Overall: Good for the job

Vendor Response

by Papershift on May 28, 2019

Hello Nick,
thank you very much for your review.
We are glad to hear that you enjoy working with Papershift.
We actually offer two apps at the moment. Our free Plan app where you can see your schedule and your teams plan and our time clock app.
However, in order to use the time clock app you will have to talk to an admin before you start using it, as it is a paid service.

Thanks again for using Papershift.
Best wishes.
Kevin

very helpful, a time saver!

May 27, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy and inuitive to use. The customer support is great and very helpful but since the program is very easy to handle and self-explaining there were not many situations where I needed their support yet.

Cons: I find it rather expensive and it would be great if they just offered something like a flat rate for 0-9 employees, 10-19 employees and so on. Also the invoice is not so transparent after registering one or two new employees.

Good Tool for managing your office

Jul 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: By using the tags, it is really easy for us to prepare the requiered information for billings, its much easier to coordinate holidays for the employees.

It helps a lot to keep the work structured.

Cons: It would be great to custumize the reports

Overall: Very Good

Makes things easier!

May 27, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows me to plan my shifts at any time of the day and I am informed immediatly if there are any changes.

Cons: I can't read more information about a shift, sometimes there would be more to read and it ends with ellipses. Also, the app does not work for me at all, takes very long to open and doesn't show the shifts (I have a Sony Xperia XA1).

Overall: Easy to learn, intuitive user interface.

Vendor Response

by Papershift on May 28, 2019

Hello Anja,
thank you for your feedback.
We are sorry to hear that you are experiencing problems with our new Plan app. We are always working on improving our apps and this one in particular as it is very new.
Hopefully we can fix your issue with the next update. Until then you can see the complete notes from your shifts (in mobile view) via your profile > assignments

Thank you for using Papershift.
Best wishes.
Kevin

All Good !

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very organised in the structure.

Cons: It was all good, may a Layout change every months is an new option.

poor overall impression

May 27, 2019
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: nothing, but it is very colourful :-(

Cons: Changes from superior are not reported by email, time calculation not working since 6 month,

confusing design, chat support is very awkward

Overall: Everyone is hating papershift (also the responsible) in our company. I can't take my free time because Papershift is not able to calc it SINCE 6 MONTHS !!!

Vendor Response

by Papershift on May 28, 2019

Hello Carsten,
thank you very much for your review.
Sorry to hear that you are not happy with Papershift.
I would really like to help you with your issues.
In order to do so it would be great if you could contact our support (if you do not like our chat you can also call us betwenn 09.00 and 17:00).
Hopefully we can help you solve this case, and if we do not find a solution right away we can further investigate.

Kind regards,
Kevin from Papershift

Very good software for companys to manage working hours and absences

Jun 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's very easy to understand this software.

Cons: i don't know what i can write. For me it is very comfortable as an employee.

Overall: It is a very good software, which is easy to understand. You can adjust to your needs. The support is very good and fast!

I think is the best software who I check and use bis now

Jun 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very simple and very quickly, support is perfect and very quickly

Cons: I don't found problem bis now, I use 2 month approximately but without any problem.

Overall: super, support ist very quickly and precise

Easy and organized look

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Many features

Easy to use

Gives an overview of everybody's schedule

Cons: At the beginning you have to get to know everything, but that takes about 10 min in total

Papershift Review for Restaurants

Jul 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, very logic, easy learning curve

Cons: A little unclear regarding syncing different devises.

Great application and customer service

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the performance (fast loading speeds). Very customizable.

Cons: Missing mobile and tablet app functionalifies

Vendor Response

by Papershift on May 28, 2019

Hello Josef,
thank you for your kind review.
We are always interested in improving our functionalities. Therefore I would kindly ask you to contact our support via chat or phone so we can learn what we can upgrade.

Thanks again for using Papershift.
Best wishes.
Kevin from Papershift

Looks good, but too expensive.

May 27, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The solution looks good and is cloud based.

Cons: The price is too high. Most features must be paid extra. There are cheaper and more mature solutions available for the German market.

Overall: It works. Some of the documentation must be improved, but it's there. Without checking documentation, we would not be able to use it.

Vendor Response

by Papershift on May 28, 2019

Hello Lutz,
thank you for your review.
We are well aware that we are not among the cheapest on the market. But we do not want to and cannot be that, because we want to offer our customers high-quality support for Papershift.

Thanks again for using Papershift.
Best wishes.
Kevin from Papershift