# Papershift Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Papershift the right Scheduling solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/182377/Papershift/reviews

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Papershift

4.4 (84)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Papershift

Ease of use

4.4

Customer Service

4.4

## Pros and Cons in Reviews

Liselot R

Web Front-End / UX Development SpecialistComputer Software, 51 - 200 employeesUsed the software for: 6-12 months.

“The time tracking feature is easy to input, we can note our breaks but we also have the setup that calculates it in case we forget.“

March 23, 2021

Stevan D

Bartender Food & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months.

“It a bit tricky to navigate within web app“

March 24, 2021

DO

Dickens O

Project ManagerInternational Trade and Development, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“The papershift software is very easy to use, youdont need knowldge in planning and development.“

April 13, 2021

IP

Illja P

Senior Claim SpecialistLegal Services, 11 - 50 employeesUsed the software for: 6-12 months.

“It helped to streamline and clearly organize our sick leaves/ vacations/ etc in the company“

March 29, 2021

DO

Dickens O

Project ManagerInternational Trade and Development, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“Great, reliable and easy to use.“

April 13, 2021

## Showing most helpful reviews

Showing 1-25 of 84 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

Josef C.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great application and customer service"

May 27, 2019

5.0

Pros

Ease of use and the performance (fast loading speeds). Very customizable.

Cons

Missing mobile and tablet app functionalifies

Review Source

Response from Papershift

May 28, 2019

Hello Josef, thank you for your kind review. We are always interested in improving our functionalities. Therefore I would kindly ask you to contact our support via chat or phone so we can learn what we can upgrade. Thanks again for using Papershift. Best wishes. Kevin from Papershift

MAR

Miguel A. R.  
Head of Department  
Marketing and Advertising  
Used the software for: 2+ years

### "Definitive allrounder"

August 12, 2019

4.0

Implementing the program in the organisation was rather easy and everybody seemed to get along with it from the very begining very nicely.

Pros

The use is very instinctive and user friendly. It is highly customisable.

Cons

It does crush regularly and sometimer it does take way to long to load.

Review Source

CA

Carsten A.  
Systemadministrator  
Media Production  
Used the software for: Less than 6 months

### "poor overall impression"

May 27, 2019

2.0

Everyone is hating papershift (also the responsible) in our company. I can't take my free time because Papershift is not able to calc it SINCE 6 MONTHS !!!

Pros

nothing, but it is very colourful :-(

Cons

Changes from superior are not reported by email, time calculation not working since 6 month, confusing design, chat support is very awkward

Review Source

Response from Papershift

May 28, 2019

Hello Carsten, thank you very much for your review. Sorry to hear that you are not happy with Papershift. I would really like to help you with your issues. In order to do so it would be great if you could contact our support (if you do not like our chat you can also call us betwenn 09.00 and 17:00). Hopefully we can help you solve this case, and if we do not find a solution right away we can further investigate. Kind regards, Kevin from Papershift

AB

Albin B.  
Web developer  
Information Technology and Services  
Used the software for: 2+ years

### "The one tool I use everyday"

July 26, 2019

5.0

There are functionalities for everything I need. It fits perfectly in my daily job. It helps me to manage my times, organise my vacations, track my overtimes.

Pros

Easy to use tool with all the necessary options and beyond. It helps me easily manage, track and organise my times on a daily basis.

Cons

I basically like everything. However the mobile app wasn't on its best, but the web app is good enough to cover the mobile need as well.

Review Source

PF

Peter F.  
Front Office Manager  
Hospitality  
Used the software for: 2+ years

### "Really flexible "

July 12, 2019

5.0

6 hotels, mostly student staff that needs to change shifts frequently. Different hours every month

Pros

Intuitive to use, fast, platform independent

Cons

App, sometime the menu is confusing. Diagrams would be great.

Alternatives considered

[Shyft](https://www.capterra.com/p/167491/Shyft/)

Review Source

MS

Maria S.  
Designer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Very easy to use "

June 18, 2021

4.0

I use every week to check the shifts at work, which is very simple and easy.

Pros

I like how simple and easy the app is to use that it is helpful to what I need to do.

Cons

I had some difficulties finding extra settings. I want to use more than I usually do.

Review Source

Response from Papershift

August 4, 2021

Hi Maria, sorry for the delayed response. Happy to hear that we are helping you in your daily work. If you ever need help with anything that you can't solve directly, our support team is glad to help you via chat, phone or email. You can also check out our helpdesk at help.papershift.com Best wishes Kevin

AY

Aditya Y.  
Senior Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "The apt forware for your payroll attendance tracking"

March 12, 2021

5.0

This has been nice and satisfactory to business needs making it worth the deal

Pros

The easiness of punch-in & out for employees, the leave balance, hour balance is clearly shown. The application of leave and work tags make it easier to communicate with the administrator.

Cons

The onboarding can be more helpful overall but it was still good.

Review Source

VP

Volker P.  
Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent product"

July 12, 2019

5.0

Overall we had a great experience with Papershift so far. Especially the support is excellent and very supportive when one is having issues or need help with certain features.

Pros

At our doctors office we were looking for an easy to use software to track our employees working hours. With the support from the Papaershift team it was easy and really straightforward. It’s easy to use for the daily tasks and even the monthly accounting based on the Papershift reports is much easier and faster.

Cons

Sometimes I had some difficulties to find the right settings in the many different settings pages. But as one doesn’t need those on a daily base, it‘s not a big deal.

Reason for choosing Papershift

We gave Papershift a try because of a recommendation of a colleague. After a trial period, we decided to continue with it for the reasons above.

Review Source

GS

Gernot S.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Bye bye to cumbersome excel worksheets ! "

July 1, 2019

5.0

Got rid of cumbersome excel worksheets GIven access to to employees More dynamic shift plans

Pros

Within a short time I got rid of the excel worksheet which I used to to my shift planning. Now I can also ask other employees to do this work and the employees love it because they get access to it from their smartphones. I am not using all features but the extract of worked hours goes straight into my accounting system.

Cons

I am looking for a more direct way to print the shift plan without going through export and download. But at the rate of change the product is experiencing I think this will come soon.

Review Source

FE

Fatih E.  
Disposition Außendienst - Deutsche Telekom  
Telecommunications  
Used the software for: 6-12 months

### "A versatile and easy to use Tool"

May 27, 2019

4.0

It was good. I barely had any problems and would recommend using it for your company.

Pros

The simpleness. Being able to do your work and applying your times easily, without hassle.

Cons

A little bit slow and that it's accessed through a website. A dedicated app would be much better.

Review Source

Response from Papershift

May 29, 2019

Hello Fatih, thank you very much for your kind review. Regarding an app for our service. We actually already offer a time clock app that companies can use to easily track times. However this is only available as a paid feature. We are also currently working on new apps, so keep your eyes open for news regarding this topic. Thanks again for using Papershift. Best wishes. Kevin from Papershift

JR

Johannes R.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Good Software for Owner"

August 12, 2019

4.0

Pros

The Shiftplan is very food to use. For Position Manager as well. Easy to configure

Cons

The Usability for Workers. It will be easier if workers can use a app and login without private mail account. Maybe Personal-ID oder personal Keyword. Not in a browser. In a Android or iOS app.

Alternatives considered

[Staffomatic](https://www.capterra.com/p/176074/STAFFOMATIC/)[Planday](https://www.capterra.com/p/145648/Planday/)

Reason for choosing Papershift

Good Support from the first day. Is so important to be not alone in the first steps.

Review Source

MK

Monika K.  
Personalleitung  
Human Resources  
Used the software for: 1-2 years

### "Tolles Tool auch für kleine Unternehmen, um den Überblick zu behalten"

April 1, 2021

4.0

Wir können unsere komplette Urlaubs-Jahresplanung hier abbilden. Man kann Urlaubsansprüche auch in Stunden angeben und verrechnen lassen, das hilft beim Einsatz von Teilzeitmitarbeitern enorm, um alles sauber abbilden zu können. Die Mitarbeiter selbst haben auch einen besseren Überblick über ihre Arbeitszeiten, Zeiterfassung sowie ihren eingereichten oder bereits genommenen Urlaub. Meine Schichtplanung kann ich auch hierüber abbilden, bzw. den Vertretungsplan in der Urlaubszeit. Die Zeiterfassung hilft, Überstunden besser zu monitoren.

Pros

Den Mitarbeitern gefällt, dass sie ihre Arbeitszeiten auch über die App einsehen können. Für uns als Arbeitgeber entlastet es enorm bei der Schicht- und Urlaubsplanung sowie der Zeiterfassung. Die Urlaubsplanung kann nun in einem Tool für jeden sichtbar gemacht werden, ohne dass Zeiten bereits bestätigt werden müssen. Somit sehen die Kollegen, wo andere bereits Urlaub eingetragen haben.

Cons

Die Software ist für richtige Schichtbetriebe ausgelegt, Hauptaugenmerk Gastro, meines Erachtens. Das ist nicht immer kompatibel mit unseren "starren" Arbeitszeiten, es gibt aber gute Möglichkeiten auch das abzubilden. Die Darstellungsart der Wochenübersicht finde ich momentan noch nicht ideal, aber man kann sich behelfen mit Tags und verschiedenen Ansichten. Optimierungsbedarf gäbe es aus meiner Sicht beim Zurücknehmen von Urlauben, dass die Schichten wieder automatisch belegt werden. Auch bei der Anpassung von Arbeitszeiten und den dazugehörigen Sollstunden kommt es manchmal zu einem Durcheinander, wenn man nicht alle Eckpunkte bedenkt, da könnten Reminder helfen, das Ganze sauber neu aufzusetzen. Auch beim stundenweise Ausbuchen von Urlaub funktioniert die Zeiterfassung meines Erachtens nicht kompatibel. Aber das sind alles Kleinigkeiten, die man manuell trotzdem abbilden kann. Man muss aber höllisch aufpassen, dass es dann bei allen noch stimmt, bei 10 Mitarbeitern mag das noch überblickbar sein, bei mehr Mitarbeitern stelle ich mir das schwierig vor.

Reason for choosing Papershift

Ich habe mich für papershift entschieden, da ich es von der Bedienbarkeit am Übersichtlichsten empfunden habe. Wir haben eine tolle telefonische Einführung erhalten und sind gerade zu Beginn super persönlich betreut worden. Somit können wir das Tool auch wirklich effektiv einsetzen. Bei akuten Fragen wird relativ zeitnah im Chat geantwortet. Bisher konnte noch jedes Problem gelöst werden. Der Kundenservice ist außerdem sehr kompetent und freundlich. Das ist in jedem Fall hervorzuheben, da man das nicht mehr häufig erlebt.

Review Source

Response from Papershift

April 8, 2021

Hallo Monika, vielen Dank fur Deine Bewertung. Leider wei? ich nicht genau, welche Schwierigkeiten Ihr mit "starren" Arbeitszeiten habt, vielleicht kannst Du mir dazu noch weitere Infos geben oder Du meldest Dich nochmal bei unserem Support, die Kollegen haben sicherlich noch ein paar Tipps fur Dich. Bezuglich der Darstellung in der Wochenansicht, hast Du denn schon die anderen Ansichten ausprobiert (uber das Zahnrad rechts oberhalb des Kalenders)? Auch fur Deine anderen Themen, etwa die stundenweise Verrechnung von Urlaub wurde ich Dir gerne einen Termin mit meinen Kollegen empfehlen. Schreib uns dazu am besten einfach im Chat an. Liebe Gru?e Kevin von Papershift

EB

Emanuel B.  
CEO  
Wholesale  
Used the software for: 1-2 years

### "Kein Support"

March 15, 2021

1.0

Habe mich nur geärgert, damit ist jetzt schluss. Ich werde kündigen.

Pros

Die Software ist übersichtlich aufgebaut und intuitiv nutzbar.

Cons

Der Support ist sehr schlecht, Probleme werden nicht gelöst. Teilweise laufen drei Zeiterfassungen eines Mitarbeiters gleichzeitig. Das Problem wurde seit 6 Monaten nicht behoben.

Review Source

Response from Papershift

March 19, 2021

Hallo Emanuel, vielen Dank fur Deine Bewertung. Schade, dass Du nicht zufrieden bist mit unserem Service. Ich habe gesehen, dass es bei Euch Schwierigkeiten mit unserer mobilen App gibt. Unsere Entwickler arbeiten bereits an der Beseitigung des Problems. Hattest Du Interesse an einem klarenden Gesprach mit einem unserer Service-Mitarbeiter? Dort konnt Ihr vielleicht nochmal dem Grund fur die anhaltenden Probleme auf den Grund gehen. Schreibe uns dazu am besten eine Chatnachricht, damit wir gemeinsam einen passenden Termin finden konnen. Liebe Gru?e Dein Papershift-Team

SD

Stephen D.  
SEO  
Food & Beverages  
Used the software for: 2+ years

### "We are excited about Papershift"

May 27, 2019

5.0

Pros

The time savings and workload in the duty planning and working time capture.

Cons

Roster printouts are unfortunately only monochrome.

Review Source

fE

fabiana E.  
Associate  
Broadcast Media  
Used the software for: 6-12 months

### "feedback"

May 29, 2019

5.0

it was actually very fine

Pros

that you can see exactzly how many hours you worked in a certain period

Cons

it´s difficulty to manage your holidays (half days or maybe hours would be better)

Review Source

Response from Papershift

June 3, 2019

Hello Fabiana, thank you for your kind review. If you create a new absence you can actually disable the option that you are taking the whole day off and instead tell the system the exact times of your absence. I hope this helps you. Thanks again for using Papershift. Best wishes Kevin

JK

Julian K.  
Deputy manager  
Restaurants  
Used the software for: Less than 6 months

### "The best choice we made in the last year! "

May 27, 2019

5.0

We use Papershift for the management of our two restaurants and are very happy that we made the choice for it although the price deterred us. After four months, a lot of gain in time of our leaderships and a lot of appreciated reduction of bureaucracy we really recommend this software!

Pros

The ease of use, the great support (chat or by telephone) and the possibility to make changes in the shiftplan and inform the staff simultaneously without the need to use group chats or so on.

Cons

By now there’s honestly nothing I could complain about. I’d prefer using an app for admins but as far as I know they are already developing one. Furthermore it’s very easy to use it via safari- I can wait until the app is done.

Review Source

PB

Paul B.  
Youth Worker  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Our experience "

March 12, 2021

4.0

It's a simpler system for a small organisation like ours to have and use.

Pros

Very easy to set up. Great customer service and support. Very easy to train in new users. Interface very accessible and well laid out.

Cons

The events feature could do with colour coded options. Would love if the events was connected to the time tracking. We adopt the events to record our working week - but it would be much better if events was designed specifically for this purpose.

Reason for choosing Papershift

It was the closest match to what we were looking for.

Review Source

CW

Christian W.  
Dr.med.  
Medical Practice  
Used the software for: 6-12 months

### "Simple and good"

August 12, 2019

4.0

I am very happy , was looking for a simple Softeware to monitor Working Time

Pros

Easy to use in Daily business, online based, app for the iphone

Cons

Interface could be sometimes more intuitive

Reason for choosing Papershift

Didn-´t find something better

Review Source

NS

Nick S.  
Helping craft  
Sports  
Used the software for: 6-12 months

### "Review papershift "

May 27, 2019

4.0

Good for the job

Pros

That you can handle everything easily see how many hours you worked and can see everyone else

Cons

That it’s not an app and you have to login every time again

Review Source

Response from Papershift

May 28, 2019

Hello Nick, thank you very much for your review. We are glad to hear that you enjoy working with Papershift. We actually offer two apps at the moment. Our free Plan app where you can see your schedule and your teams plan and our time clock app. However, in order to use the time clock app you will have to talk to an admin before you start using it, as it is a paid service. Thanks again for using Papershift. Best wishes. Kevin

VG

Vera G.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "very helpful, a time saver!"

May 27, 2019

5.0

Pros

It is very easy and inuitive to use. The customer support is great and very helpful but since the program is very easy to handle and self-explaining there were not many situations where I needed their support yet.

Cons

I find it rather expensive and it would be great if they just offered something like a flat rate for 0-9 employees, 10-19 employees and so on. Also the invoice is not so transparent after registering one or two new employees.

Review Source

SR

Simon R.  
External IT coordinator  
Pharmaceuticals  
Used the software for: I used a free trial

### "If you get into it, it's worth the money"

August 15, 2019

4.0

In then end, the CEO decided to go with a functionality that was already available in the pharamacy software. I don't think it was the right decision.

Pros

\- great design - mostly intuitive - everyone is encouraged to participate in organizing - iPad time clock is amazing - setting up is complex (not complicated): until all things are configured - how are breaks handled? How do holidays work?... - great overview and statistics - amaaaaaaaazing support. On the phone, immediately, etc.

Cons

\- strangely enough, it was too modern for the rather traditional setting of our pharmacy. - I had to experiment quite a bit until I found out how to customize it - annoying ads. As soon as I started to use it, my Youtube ads were completely Papershift, aaaaall the time.

Review Source

PW

Philipp W.  
Systemanalytiker  
Automotive  
Used the software for: Less than 6 months

### "Very good software for companys to manage working hours and absences"

June 24, 2019

5.0

It is a very good software, which is easy to understand. You can adjust to your needs. The support is very good and fast!

Pros

it's very easy to understand this software.

Cons

i don't know what i can write. For me it is very comfortable as an employee.

Review Source

CM

Calin M.  
Geschäftfuhrer  
Facilities Services  
Used the software for: Less than 6 months

### "I think is the best software who I check and use bis now"

June 27, 2019

5.0

super, support ist very quickly and precise

Pros

very simple and very quickly, support is perfect and very quickly

Cons

I don't found problem bis now, I use 2 month approximately but without any problem.

Review Source

VR

Verified Reviewer  
Schaltmonteur  
Telecommunications  
Used the software for: I used a free trial

### "All Good !"

May 27, 2019

5.0

Pros

Easy to use and very organised in the structure.

Cons

It was all good, may a Layout change every months is an new option.

Review Source

DO

Dickens O.  
Project Manager  
International Trade and Development  
Used the software for: Less than 6 months

### "Papershift for Superb Schedulling"

April 13, 2021

5.0

Great, reliable and easy to use.

Pros

The papershift software is very easy to use, youdont need knowldge in planning and development.I can summarize this as Usa.bility(the ability to be used by all)

Cons

It requires internet to use, this may limit the offline users.

Review Source

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