--- title: "Raiseaticket Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Raiseaticket the right Help Desk solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/182383/Raiseaticket/reviews/" page_type: "reviews" language: "en" --- Raiseaticket 4.7 (48) [View alternatives](https://www.capterra.com/p/182383/Raiseaticket/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Raiseaticket Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews DR Daniel R IT InstructorE-Learning, 51 - 200 employeesUsed the software for: I used a free trial. “For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. “ March 17, 2025 TX Ty X CEOEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “Some features are missing like graphics templating for email channels and front end knowledge base.“ December 1, 2021 DR Daniel R IT InstructorE-Learning, 51 - 200 employeesUsed the software for: I used a free trial. “It was also so easy to use that I didn't have to spend extra time teaching my students how to use the product. “ March 17, 2025 CF Claudie F Business AnalystHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Difficult to contact support directly.“ October 17, 2022 Carlos Eduardo F CEO & FounderTelecommunications, Self-employedUsed the software for: 1-2 years. “There is no learning curve, it is very easy to use and people start managing it entirely in less than a week of self learning.“ September 26, 2023 SG Susheel G CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “there are no spam filter or security feature, it converts all email to a ticket“ November 27, 2021 TX Ty X CEOEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “Integration for us is great, we can set up our entire back end within an hour and apply it to our customer and team front ends easily.“ December 1, 2021 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlos Eduardo F. CEO & Founder Telecommunications Used the software for: 1-2 years ### "This tool is not just for support tracking!" September 26, 2023 4.0 This platform is a very important part of my business. Pros We use Raiseaticket to keep track of our entire operation, letting customers create requirements, but also creating our own tasks organized by groups. There is no learning curve, it is very easy to use and people start managing it entirely in less than a week of self learning. Cons When an user raise a ticket, it does not assign to the group where this user belongs. Review Source DR Daniel R. IT Instructor E-Learning Used the software for: I used a free trial ### "Perfect for my application" March 17, 2025 5.0 I am an IT Instructor at a community college with decades of experience in the corporate world. Some years ago, I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application. Pros It contained all the functions contained in a standard commercial ticketing system. It was also so easy to use that I didn't have to spend extra time teaching my students how to use the product. It's all very intuitive and turnkey. Cons I didn't find anything negative or lacking. Alternatives considered [GitHub](https://www.capterra.com/p/129067/GitHub/)[Jira](https://www.capterra.com/p/19319/JIRA/)[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Reason for choosing Raiseaticket It appeared to allow us to implement and manage it with very little effort. There was also the ability to do a trial test and that's when we decided this was what we wanted to use. Review Source TP Tim P. IT Technician Medical Devices Used the software for: 1-2 years ### "Excellant software" August 3, 2026 5.0 I've been using this helpdesk portal for a year or two now, and it's honestly made a huge difference in how our team handles customer inquiries. The interface is clean and intuitive — even team members who aren't particularly tech-savvy picked it up within a day, no lengthy training required. What really stands out, though, is the customer support. Every time I've reached out with a question or issue, the response has been fast, friendly, and genuinely helpful — not just a copy-paste script. They actually took the time to understand what I needed and followed up to make sure everything was working properly. Ticket management is smooth, ticket organization makes it easy to prioritize, and the whole platform just feels like it was built with real users in mind rather than checkboxes on a feature list. Highly recommend to any team looking for a helpdesk solution that's both powerful and painless to use. Pros Easy to use, intuitive setup, and truly excellent, fast, friendly customer support. Highly recommend! Cons Honestly can't think of any drawbacks — it's been smooth sailing so far with no issues at all! Happy Customer. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) The cost escalated quickly with Freshdesk Review Source MN Michael N. IT Business Support Hospital & Health Care Used the software for: Less than 6 months ### "Raiseaticket Review" November 29, 2021 3.0 Average Pros Ease of deployment and setup , the administration of the system is quite simple , user adoption is also seamless. Cons Customization of reports need to be improved , the user interface also needs to be appealing Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Team management and visibility of tickets Review Source LC Luke C. IT Support Information Technology and Services Used the software for: 1-2 years ### "IT Support" August 3, 2026 4.0 Pros Easy to use with a simple, user-friendly design that helps users complete tasks quickly, accurately, and efficiently. Cons Sometimes it becomes slow or goes offline, causing interruptions, delays, and reduced productivity for users. Review Source RR Rajeev R. Head IT Consumer Goods Used the software for: 2+ years ### "Aadhaar Whole" November 8, 2024 5.0 Experience is very good. We are using from last 2 years and working fine. Pros Its very user friendly and coinvent. Groups are very useful to bifurcate tickets. Cons Dashboard is very presentable and always get ticket email on time. Alternatives considered [ZIRA Billing](https://www.capterra.com/p/103249/ZIRA-Billing/) Reason for choosing Raiseaticket It user friendly and coinvent. using from last 2 years Review Source VS VinayKumar S. IT Executive Pharmaceuticals Used the software for: 1-2 years ### "Good thing about raise a ticket portal" November 25, 2021 5.0 Pros I implemented this ticketing portal in my company. It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise. Which we were using previously. Due to some server or network error it portal goes down. It more user friendly user can log a ticket from anywhere and from any source of medium (Mobile, PC, Laptop or by mailing).No downtime its available 24 \* 7 and 365 days. Its stands with world best MNC IT ticketing software. Cons 1.Quota should be raised for free by sending a support request up to a maximum of 500 tickets per month. 2.Quota the number of agents can be raised for free by sending a support request requesting as such should be increased to minimum 50. 3.Exporting of Data should be automatic and it should be done every month and should be sent to Administrator mail automatically. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing Raiseaticket For a smaller organization where budget is a constraint. We can choose this product and give the Feel & Feature of an MNC company . Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) At the time of Covid its free ware stopped. Review Source SM Sean M. IT Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great alternative to ITSM solutions like ServiceNow" November 29, 2021 4.0 Overall, pretty positive really. The only downsides experienced are linked to the lack of SSO, so the need to be a bit more manual with the system than I'd like to be Pros Super easy to use on both the back and front end. Cons I would like to see SSO/GSuite/Azure integrations. It'd really help with onboarding and off-boarding staff/employees, rather then rekeying. I would like a button that allows me to resend registration emails to all users, in the absence of SSO. If there was auto-integration rather than having a profile manually created and then sign-up email sent, it'd just be that little bit easier to handle. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Because it was a glorified Kanban board. I wanted the charity to run through 1 source. Review Source TE Tim E. Manager of IT & Office Administration Hospital & Health Care Used the software for: Less than 6 months ### "Great Freeware Ticketing System" November 24, 2021 4.0 We are a small business who previously had no onsite IT Staff but recently employed 2 staff. Needed a system that was not email for staff to create support requests and for the me to track SLA, responses etc. Pros The system was extremely easy to implement and train staff on how to create and manage their own tickets. The learning curve for technical staff was pretty much none existent. I would say that Raiseticket will work for any small/medium business that is not looking for all the bells and whistles but something to track tickets. Cons I the knowledge base, self service portal needs to be looked at. There is size limitations that prevented us for using this feature. Also some of the customization that I would expect or looking for in the portal, are not there. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reason for choosing Raiseaticket Feature vs cost benefit comparison. It was quick and easy to setup and maintain. The learning for staff was not to much. As a small shop did not need something that was overkill or cost to much. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 6-12 months ### "Best ticketing tool" September 18, 2023 5.0 We have our customers who would raise queries and would want to have access to quick FAQ's. With raiseaticket, we were able to offer our customers a very seamless and easy to use ticketing system. Pros Very easy to setup, as good as plug and play Cons Analytics can be improved along with insights. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) We wanted our users a clutter free option and at same time a flexible system which could offer us less expensive system. Review Source AA Ayodeji A. System Administrator Education Management Used the software for: Less than 6 months ### "RaiseATicket Solution Every Organizations Need" November 24, 2021 5.0 Fabulous Pros Easy and Straight forward to use and deploy. Cons Getting a rep to talk to is a challenge. Alternatives considered [Zammad](https://www.capterra.com/p/207587/Zammad/) Reason for choosing Raiseaticket Fit everything we need Review Source TA Terei A. Information Technology Outsourcing/Offshoring Used the software for: 1-2 years ### "Been looking for a ticketing system and found this - it help us to start with." June 16, 2022 5.0 Pros The options and settings are easy to use, portal is user friendly. Cons There are opportunities from improvement. Review Source Response from Fonicom October 19, 2022 Thanks so much for sharing your experience with us. AD Atul D. Project Manager Information Technology and Services Used the software for: 6-12 months ### "User Friendly" November 24, 2021 5.0 was very nice i can able to track all my tickets Pros Free Ticketing for small businesses, and this is very user friendly Cons Multi customer portal and Customer site management Reason for choosing Raiseaticket Nice features Review Source DS Dave S. Technical Manager Broadcast Media Used the software for: 1-2 years ### "A fast and effective ticket system" November 29, 2021 5.0 Pros The level of features on the free tier is excellent. It does the job with no fuss and no complicated setup. Cons In the version we had, there wasn't a way to have custom fields for tickets. Also, there wasn't a widget that could be embedded on our website. Review Source sP saisudha P. Endpoint Engineer Information Technology and Services Used the software for: I used a free trial ### "Cloud Based only." November 30, 2021 5.0 Pros Cloud based functionality is very comfortable to work. Cons Need to have on prem installation package. Review Source VM Vikas M. Team Lead/ Manager - AV Architecture & Planning Used the software for: I used a free trial ### "Great Product" November 24, 2021 5.0 We use it for internal technical support in our small company. We fix our employee's software and hardware issues based on the tickets they raise. It is free and have been working out perfectly for us. Pros It is easy to use and free. I like the feature that, I can make anyone the agent, and they can help me out in supporting our staff. Cons I can't find the Delete User option. I don't know if it has limits for number of users we can add in free version, but, I have currently 33 users on my account. Reason for choosing Raiseaticket It was free and easy to use. Review Source TX Ty X. CEO Entertainment Used the software for: 1-2 years ### "A straightforward solution that can scale with you" December 1, 2021 5.0 With support solutions like raise a ticket in mind, we're hoping to provide front and back end knowledge base with a live chat service, CRM and of course ticketing system. We've thoroughly enjoyed the shared ticketing space and integration support with raise a ticket, it's been our most sought after feature to be notified where ever. For remote teams this is especially important. The analysis sections for reports are simple and easy to understand. The UI is simple and clean and has a similar structure to HTML backend software, it's not glamorous, but it's functional. Similarly I would have liked some more branding controls in email responses and front end white labelling. We're a design company and we understand how important branding is, over " just get this cause everyone has it" Were missing a few features like live chat / web integration and canned responses but other than that the system functions and functions well. Pros Integration for us is great, we can set up our entire back end within an hour and apply it to our customer and team front ends easily. Cons Some features are missing like graphics templating for email channels and front end knowledge base. I would love to also be able to integrate back end knowledge bases for teams as well, to help with internal onboarding. Website widgeting with CTAs and chat support is by far my most wanted feature with raise a ticket. White labelling Limited mobile support Reason for choosing Raiseaticket Affordability / Scalability SaaS can often times take advantage of growing companies by taking first without actually supporting growth and integration. With Raise a ticket we have the ability to scale up or down depending on needs, that will save us from liquidation. Review Source PE Paul E. IT Engineer Education Management Used the software for: 1-2 years ### "Never thought it would be this good" November 24, 2021 5.0 Overall this product has streamlined our working practices and made the whole process easier from logging the job to signing it off, I cannot fault the product. Pros I like everything about this product, has saved us money and time implementing this in the school environment, staff can log jobs in real time and get a response from us as we get notified immediately so keeps the whole system ticking over nicely, interaction via email is great with this keeping the user updated at all times Cons The SLA part as its not used by us and that's the only reason, I would think for a service provider it would be excellent Reason for choosing Raiseaticket Price and ease of use and setup Review Source SH Samuel H. Director of Technology Education Management Used the software for: 6-12 months ### "Good option for no budget" November 21, 2023 4.0 It was good and did the job. It wasn't the best fit for us and we replaced it within a year. Pros Raiseaticket was free. For that price, it did a decent job. The system was overall user-friendly. Cons Only some of the fields were able to be manipulated. We found that several sections simply did not pertain to our clients and therefore was confusing to them since we could not "hide" these sections. Alternatives considered [Incident IQ](https://www.capterra.com/p/186247/Incident-IQ/) Reason for choosing Raiseaticket The cost of Incident IQ was well over what I was prepared to pay for a ticketing system. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Google Sheets was not made to be a ticketing system. All teachers/staff had access to the list, and it caused major issues. We could not keep it organized. Review Source MP Mauricio P. Director Computer Software Used the software for: 1-2 years ### "Raiseaticket is a powerful but easy-to-use ticket management solution" November 24, 2021 5.0 User support and customer success are critical to our operation. Raiseaticket provides a strong foundation for that, and our clients love it. Pros Full-featured but easy-to-use ticket management service. Transparent and very convenient pricing, with a free plan available. Cons I don't see significant missing features or aspects of the product to be improved. Review Source DW David W. VP of IT Food Production Used the software for: 2+ years ### "RaiseATicket reccomended" September 18, 2023 5.0 best I have ever used Pros ease of use and end user experience. Easy to manage and use. Cons asset management would be nice to build in network discovery and automation. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Raiseaticket after the trial it clearly won Review Source KT Kevn T. IT Consultant Information Technology and Services Used the software for: 6-12 months ### "Great Ease to Use Ticketing System " September 18, 2023 4.0 Pros We are looking for a ticketing system and found raiseaticket, is easy to setup administration page. Quick support page with SLA, auto-assign technician with email tracking. Cons Customization report need to improve because very limit information. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[Atera](https://www.capterra.com/p/144309/Atera/) Review Source PM Paul M. Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Excellent tool " October 13, 2023 5.0 Pros Raise-a-ticket allowed us to quickly deploy a scalable and measurable support system for our customers. Cons Default quotas could be a little higher, but the team are quick to respond to requests. Review Source KM Kumar M. CTO Information Technology and Services Used the software for: 1-2 years ### "Need Customized Ticket raise form" November 24, 2021 5.0 Product is very good to use but there is very mig mistake like your should provide customized form foe getting information from customer/Student means RaiseTicket Request form. It should be customized. Logo also would be client Pros Email alert Reporting Auto Repying feature configuration Cons Review Source JB Jeff B. IT Director Construction Used the software for: 1-2 years ### "Love Raiseaticket!" November 24, 2021 5.0 Overall experience has been amazing. The system just works. On the rare occasion that I have a question, support is prompt and professional. Pros This is by far the best system we tried for support tickets. It's super easy for users to submit, and the interface on the IT side is really intuitive. Totally web-based and free?! You can't beat that. Cons The only thing I don't like about the system is that it doesn't keep old tickets searchable. If they're closed, they disappear after a while (I think 3 months). However, I believe this limitation is only in the free version, and is reasonable for a free system. Reason for choosing Raiseaticket Chose this over the alternatives because it's by far the best free web-based system out there (I've tried many) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.