# Raiseaticket Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Raiseaticket Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/182383/Raiseaticket

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# 

 Raiseaticket Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Raiseaticket

## What is Raiseaticket?

Raiseaticket is a free cloud-based helpdesk software. The software provides businesses with a customer service portal, ticketing system, and reporting tools to streamline issue resolution. Key capabilities include multi-channel support, automated workflows, role-based access, and security and compliance.

## What is Raiseaticket used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 46 user reviews

Reviews sentiment

Positive

96%

Neutral

2%

Negative

2%

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Raiseaticket

4.7 (46)

VS.

[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (46)

Ease Of Use

4.3 (3,595)

Value For Money

4.8 (38)

Value For Money

4.2 (2,649)

Customer Service

4.4 (37)

Customer Service

4.3 (2,759)

## Raiseaticket alternatives

[4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/182383/Raiseaticket/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Ticket Management

4.8 (32)

81.25% of 32 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Self Service Portal

4.6 (31)

54.84% of 31 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Alerts/Escalation

4.6 (28)

60.71% of 28 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Reporting/Analytics

4.6 (27)

44.44% of 27 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Automated Routing

4.5 (24)

70.83% of 24 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Multi-Channel Communication

4.4 (19)

42.11% of 19 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Raiseaticket 9 features

System alerts about the need to escalate an issue or request

Tickets are automatically assigned to specific agents based on predefined rules

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

4.4 (46)

4.4

Based on 46 reviews

## Pricing

Value for money

4.8 (38)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.8 (38)

4.8

Based on 38 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (37)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (37)

4.4

Based on 37 reviews

## User reviews

Overall rating

4.7

Based on 46 reviews

Filter by rating

5(36)

4(8)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

DR

Daniel R.

IT Instructor

E-Learning

### "Perfect for my application"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 17, 2025

I am an IT Instructor at a community college with decades of experience in the corporate world. Some years ago, I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application.

Pros

It contained all the functions contained in a standard commercial ticketing system. It was also so easy to use that I didn't have to spend extra time teaching my students how to use the product. It's all very intuitive and turnkey.

Cons

I didn't find anything negative or lacking.

Alternatives considered

[GitHub](https://www.capterra.com/p/129067/GitHub/)

[Jira](https://www.capterra.com/p/19319/JIRA/)

[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)

Reasons for choosing Raiseaticket

It appeared to allow us to implement and manage it with very little effort. There was also the ability to do a trial test and that's when we decided this was what we wanted to use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RR

Rajeev R.

Head IT

Consumer Goods

### "Aadhaar Whole"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 8, 2024

Experience is very good. We are using from last 2 years and working fine.

Pros

Its very user friendly and coinvent. Groups are very useful to bifurcate tickets.

Cons

Dashboard is very presentable and always get ticket email on time.

Alternatives considered

[ZIRA Billing](https://www.capterra.com/p/103249/ZIRA-Billing/)

Reasons for choosing Raiseaticket

It user friendly and coinvent. using from last 2 years

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SH

Samuel H.

Director of Technology

Education Management

### "Good option for no budget"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

November 21, 2023

It was good and did the job. It wasn't the best fit for us and we replaced it within a year.

Pros

Raiseaticket was free. For that price, it did a decent job. The system was overall user-friendly.

Cons

Only some of the fields were able to be manipulated. We found that several sections simply did not pertain to our clients and therefore was confusing to them since we could not "hide" these sections.

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Google Sheets was not made to be a ticketing system. All teachers/staff had access to the list, and it caused major issues. We could not keep it organized.

Alternatives considered

[Incident IQ](https://www.capterra.com/p/186247/Incident-IQ/)

Reasons for choosing Raiseaticket

The cost of Incident IQ was well over what I was prepared to pay for a ticketing system.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PM

Paul M.

Manager

Electrical/Electronic Manufacturing

### "Excellent tool "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 13, 2023

Pros

Raise-a-ticket allowed us to quickly deploy a scalable and measurable support system for our customers.

Cons

Default quotas could be a little higher, but the team are quick to respond to requests.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Carlos Eduardo F.

CEO & Founder

Telecommunications

### "This tool is not just for support tracking!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 26, 2023

This platform is a very important part of my business.

Pros

We use Raiseaticket to keep track of our entire operation, letting customers create requirements, but also creating our own tasks organized by groups. There is no learning curve, it is very easy to use and people start managing it entirely in less than a week of self learning.

Cons

When an user raise a ticket, it does not assign to the group where this user belongs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DW

David W.

VP of IT

Food Production

### "RaiseATicket reccomended"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 18, 2023

best I have ever used

Pros

ease of use and end user experience. Easy to manage and use.

Cons

asset management would be nice to build in network discovery and automation.

Alternatives considered

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reasons for choosing Raiseaticket

after the trial it clearly won

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Information Technology and Services

### "Best ticketing tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 18, 2023

We have our customers who would raise queries and would want to have access to quick FAQ's. With raiseaticket, we were able to offer our customers a very seamless and easy to use ticketing system.

Pros

Very easy to setup, as good as plug and play

Cons

Analytics can be improved along with insights.

Switched from

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

We wanted our users a clutter free option and at same time a flexible system which could offer us less expensive system.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KT

Kevn T.

IT Consultant

Information Technology and Services

### "Great Ease to Use Ticketing System "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 18, 2023

Pros

We are looking for a ticketing system and found raiseaticket, is easy to setup administration page. Quick support page with SLA, auto-assign technician with email tracking.

Cons

Customization report need to improve because very limit information.

Alternatives considered

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

[Atera](https://www.capterra.com/p/144309/Atera/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CF

Claudie F.

Business Analyst

Health, Wellness and Fitness

### "Excellent Product!!!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 17, 2022

Pros

Very intuitive and easy to implement. Great features. We're very happy with this product.

Cons

Difficult to contact support directly. I had questions and was not able to speak directly to someone at RaiseaTicket.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 19, 2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your feedback. Kindly reach out our support portal to answer your queries.

TA

Terei A.

Information Technology

Outsourcing/Offshoring

### "Been looking for a ticketing system and found this - it help us to start with."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 16, 2022

Pros

The options and settings are easy to use, portal is user friendly.

Cons

There are opportunities from improvement.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 19, 2022

Thanks so much for sharing your experience with us.

[View all Reviews](https://www.capterra.com/p/182383/Raiseaticket/reviews/)

Popular comparisons

[Zendesk Suite vs Raiseaticket](https://www.capterra.com/compare/164283-182383/Zendesk-vs-Raiseaticket)[Milvus vs Raiseaticket](https://www.capterra.com/compare/182383-202528/Raiseaticket-vs-Milvus)

[Freshdesk vs Raiseaticket](https://www.capterra.com/compare/124981-182383/Freshdesk-vs-Raiseaticket) 

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