--- title: "Raiseaticket Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Raiseaticket Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/182383/Raiseaticket/" page_type: "product" language: "en" --- # Raiseaticket Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Raiseaticket ## What is Raiseaticket? Raiseaticket redefines customer support efficiency in a world where digital transformation is key. It’s a no-cost platform that simplifies and elevates the support experience, enabling your team to prioritise customer interactions over system navigation. The platform features an intuitive dashboard for comprehensive oversight, rich with analytics and reporting tools that empower management and supervisors with actionable insights. Bid farewell to the disarray of managing countless emails and unresolved inquiries. With Raiseaticket, you gain a clear view of every ticket - organised, tracked, and analysed for better decision-making. Its unified portal streamlines communications across web and email, ensuring seamless service delivery under defined SLAs and fostering collaboration among teams. Start transforming your customer support journey today - it’s free, easy to set up, and designed for immediate impact. And if you’re looking for a tailored setup, Fonicom’s expert integrators are ## What is Raiseaticket used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Starting price €3 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Raiseaticket?[Manage this product listing](https://www.g2.com/products/raiseaticket/claim_requests/new?auto=true) ## Raiseaticket Overview Updated September 2026 AI summary Raiseaticket provides cloud-based help desk and customer service tools for organizations of all sizes, offering features such as ticket management, multi-channel communication, SLA management, and a self-service portal. It supports workflow automation and performance metrics, with deployment across major platforms, making it suitable for businesses seeking to manage support queries efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Raiseaticket 4.7 (48) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price €3 Per User, One Time Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (48) Ease Of Use 4.5 (298) Value For Money 4.8 (40) Value For Money 4.4 (294) Customer Service 4.4 (39) Customer Service 4.5 (297) ## Raiseaticket alternatives [4.4 (4,093)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (523)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202528/Milvus/) [View all alternatives](https://www.capterra.com/p/182383/Raiseaticket/alternatives/) ## FAQs about Raiseaticket Overview ### Which roles and teams benefit most from Raiseaticket? Raiseaticket is most used by IT leaders, administrators, and support teams that manage service requests, incidents, and infrastructure tasks. Business leaders and executives use it to improve operational visibility and response times, while analysts, development managers, and customer service teams rely on it to streamline issue tracking and cross-functional coordination. Answer based on 48 reviews Overview ### What company size and industries is Raiseaticket built for? Raiseaticket is designed for small and medium-sized businesses, with 71% of reviewers from small businesses and 27% from midsize companies. It serves IT and support-led environments most often, led by Information Technology and Services at 27%, followed by Education Management at 8% and Computer Software at 4%, primarily for help desk use. Answer based on 48 reviews Features and Usability ### What are the key features of Raiseaticket? Raiseaticket offers support ticket management, workflow automation, and automated routing for handling service requests. It also includes alerts and escalation, SLA management, multi-channel communication, and a self-service portal. Reporting and analytics, performance metrics, document storage, and knowledge base management support ticket tracking and support operations. Integrations ### Which third-party tools and platforms does Raiseaticket integrate with? Raiseaticket integrates with Slack for ticket notifications and channel updates. It also supports webhook-based notification integrations, which can connect to other third-party tools and platforms through custom setups. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Raiseaticket offer? Raiseaticket provides in-person training, webinars, and documentation to help teams get started. In-person sessions support direct instruction, webinars offer guided learning online, and documentation gives written reference material for self-paced review of setup steps and product features. Answer based on 3 reviews Getting Started and Support ### What customer support options does Raiseaticket offer? Raiseaticket provides Email/Help Desk, FAQ/Forum, Knowledge Base, and 24/7 Live Rep support. Users describe the platform as easy to set up and use, with an intuitive interface and clear reports. Some also note missing features around branding and knowledge-base flexibility, but the support tools fit basic ticketing needs. Answer based on 5 reviews Ease of use ### Is Raiseaticket easy to use for support teams and customers? Raiseaticket makes ticketing easy to learn and manage for both support teams and end users. Small businesses, nonprofits, and internal IT teams often find the interface intuitive, setup straightforward, and ticket submission simple across devices, though some users want a more modern interface and easier access to support. Answer based on 11 reviews ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Raiseaticket supports **Ticket Management** and **Support Ticket Management**, giving support teams a clear way to organize requests, assign issues, and track resolutions from start to finish. However, it does not include **Real-Time Notifications**. Instead, it offers **Service Level Agreement (SLA) Management** (**40%**), which helps teams monitor response deadlines and maintain service commitments, providing teams with better control over support performance and customer expectations. Ticket Management 4.8 (33) 81.82% of 33 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Service Level Agreement (SLA) Management 4.7 (20) 45.00% of 20 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Self Service Portal 4.6 (32) 56.25% of 32 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Alerts/Escalation 4.6 (30) 63.33% of 30 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Email Management 4.4 (28) 60.71% of 28 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Reporting/Analytics 4.6 (28) 46.43% of 28 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Raiseaticket 13 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.4 (48) 4.4 Based on 48 reviews ## Pricing Value for money 4.8 (40) Free Trial Free Version Basic Contact Vendor for Pricing Upgrade €3.00 Per User,Per Month MS or Google €50.00 Per Feature,Per Year Value for money 4.8 (40) 4.8 Based on 40 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (39) 4.4 Based on 39 reviews ## User reviews Overall rating 4.7 Based on 48 reviews Filter by rating 5(37) 4(9) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent TP Tim P. IT Technician Medical Devices ### "Excellant software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 I've been using this helpdesk portal for a year or two now, and it's honestly made a huge difference in how our team handles customer inquiries. The interface is clean and intuitive — even team members who aren't particularly tech-savvy picked it up within a day, no lengthy training required. What really stands out, though, is the customer support. Every time I've reached out with a question or issue, the response has been fast, friendly, and genuinely helpful — not just a copy-paste script. They actually took the time to understand what I needed and followed up to make sure everything was working properly. Ticket management is smooth, ticket organization makes it easy to prioritize, and the whole platform just feels like it was built with real users in mind rather than checkboxes on a feature list. Highly recommend to any team looking for a helpdesk solution that's both powerful and painless to use. Pros Easy to use, intuitive setup, and truly excellent, fast, friendly customer support. Highly recommend! Cons Honestly can't think of any drawbacks — it's been smooth sailing so far with no issues at all! Happy Customer. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) The cost escalated quickly with Freshdesk Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Luke C. IT Support Information Technology and Services ### "IT Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 3, 2026 Pros Easy to use with a simple, user-friendly design that helps users complete tasks quickly, accurately, and efficiently. Cons Sometimes it becomes slow or goes offline, causing interruptions, delays, and reduced productivity for users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Daniel R. IT Instructor E-Learning ### "Perfect for my application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2025 I am an IT Instructor at a community college with decades of experience in the corporate world. Some years ago, I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application. Pros It contained all the functions contained in a standard commercial ticketing system. It was also so easy to use that I didn't have to spend extra time teaching my students how to use the product. It's all very intuitive and turnkey. Cons I didn't find anything negative or lacking. Alternatives considered [GitHub](https://www.capterra.com/p/129067/GitHub/) [Jira](https://www.capterra.com/p/19319/JIRA/) [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Reasons for choosing Raiseaticket It appeared to allow us to implement and manage it with very little effort. There was also the ability to do a trial test and that's when we decided this was what we wanted to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rajeev R. Head IT Consumer Goods ### "Aadhaar Whole" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2024 Experience is very good. We are using from last 2 years and working fine. Pros Its very user friendly and coinvent. Groups are very useful to bifurcate tickets. Cons Dashboard is very presentable and always get ticket email on time. Alternatives considered [ZIRA Billing](https://www.capterra.com/p/103249/ZIRA-Billing/) Reasons for choosing Raiseaticket It user friendly and coinvent. using from last 2 years Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Samuel H. Director of Technology Education Management ### "Good option for no budget" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 21, 2023 It was good and did the job. It wasn't the best fit for us and we replaced it within a year. Pros Raiseaticket was free. For that price, it did a decent job. The system was overall user-friendly. Cons Only some of the fields were able to be manipulated. We found that several sections simply did not pertain to our clients and therefore was confusing to them since we could not "hide" these sections. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Google Sheets was not made to be a ticketing system. All teachers/staff had access to the list, and it caused major issues. We could not keep it organized. Alternatives considered [Incident IQ](https://www.capterra.com/p/186247/Incident-IQ/) Reasons for choosing Raiseaticket The cost of Incident IQ was well over what I was prepared to pay for a ticketing system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Paul M. Manager Electrical/Electronic Manufacturing ### "Excellent tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 13, 2023 Pros Raise-a-ticket allowed us to quickly deploy a scalable and measurable support system for our customers. Cons Default quotas could be a little higher, but the team are quick to respond to requests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carlos Eduardo F. CEO & Founder Telecommunications ### "This tool is not just for support tracking!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2023 This platform is a very important part of my business. Pros We use Raiseaticket to keep track of our entire operation, letting customers create requirements, but also creating our own tasks organized by groups. There is no learning curve, it is very easy to use and people start managing it entirely in less than a week of self learning. Cons When an user raise a ticket, it does not assign to the group where this user belongs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW David W. VP of IT Food Production ### "RaiseATicket reccomended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2023 best I have ever used Pros ease of use and end user experience. Easy to manage and use. Cons asset management would be nice to build in network discovery and automation. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing Raiseaticket after the trial it clearly won Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Information Technology and Services ### "Best ticketing tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2023 We have our customers who would raise queries and would want to have access to quick FAQ's. With raiseaticket, we were able to offer our customers a very seamless and easy to use ticketing system. Pros Very easy to setup, as good as plug and play Cons Analytics can be improved along with insights. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) We wanted our users a clutter free option and at same time a flexible system which could offer us less expensive system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kevn T. IT Consultant Information Technology and Services ### "Great Ease to Use Ticketing System " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2023 Pros We are looking for a ticketing system and found raiseaticket, is easy to setup administration page. Quick support page with SLA, auto-assign technician with email tracking. Cons Customization report need to improve because very limit information. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182383/Raiseaticket/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Milvus vs Raiseaticket](https://www.capterra.com/compare/182383-202528/Raiseaticket-vs-Milvus)[Freshdesk vs Raiseaticket](https://www.capterra.com/compare/124981-182383/Freshdesk-vs-Raiseaticket) [Zendesk Suite vs Raiseaticket](https://www.capterra.com/compare/164283-182383/Zendesk-vs-Raiseaticket)