# Page 2 | Raiseaticket Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Raiseaticket the right Help Desk solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182383/Raiseaticket/reviews --- Raiseaticket 4.7 (46) [View alternatives](https://www.capterra.com/p/182383/Raiseaticket/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Raiseaticket ## Showing most helpful reviews Showing 26-46 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Roger P. Ceo Real Estate Used the software for: 1-2 years ### "Raiseaticket does what you need " November 25, 2021 5.0 It's been amazing Pros User-friendly and reliable . The software is easy to use and has many wonderful functionalities Cons Need bit more options to customise as each business varies from other Review Source Response from Fonicom October 19, 2022 Thank you so much for taking the time to leave us a 5-star review. AS Aslam S. Sr IT Engineer Information Technology and Services Used the software for: 1-2 years ### "Simple Ticketing tool, which can become a great product with few additions" November 22, 2021 4.0 Neat. Pros Product setup is straight forward and easy, and that is its asset. Cons Replying to an email, sometimes creates new ticket thread. Also, the size allocated is low and we can't do anything since its under trial Review Source AA Ayodeji A. System Administrator Education Management Used the software for: Less than 6 months ### "RaiseATicket Solution Every Organizations Need" November 24, 2021 5.0 Fabulous Pros Easy and Straight forward to use and deploy. Cons Getting a rep to talk to is a challenge. Alternatives considered [Zammad](https://www.capterra.com/p/207587/Zammad/) Reason for choosing Raiseaticket Fit everything we need Review Source VR Verified Reviewer ICT Administrator Information Technology and Services Used the software for: 1-2 years ### "Great Ticketing System!" October 29, 2019 5.0 Pros It's fast, snappy and most importantly intuitive, new users are able to pick it up in a matter of minutes. It has all the features that may be required in a ticketing system, and then some. Cons Honestly there isn't anything in particular that I would change about Raise A Ticket, it is a highly polished ticketing system. Review Source KS Karthik S. IT Admin Aviation & Aerospace Used the software for: I used a free trial ### "1 year of usage review" November 25, 2021 5.0 With approval matrix this would have been the best application! But we are happy with the application. Pros Easy to use. Easy to track. Ticket allocation is also simple. Cons Approval matrix should be there. It would be great! Review Source TA Terei A. Information Technology Outsourcing/Offshoring Used the software for: 1-2 years ### "Been looking for a ticketing system and found this - it help us to start with." June 16, 2022 5.0 Pros The options and settings are easy to use, portal is user friendly. Cons There are opportunities from improvement. Review Source Response from Fonicom October 19, 2022 Thanks so much for sharing your experience with us. CM Chris M. IT Support Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Service" June 15, 2022 5.0 I am a team of 1 at a small/medium size non-profit. I needed a quick, easy system for tracking tickets and my KPIs. The platform was easy to set up, easy to use, and the dashboard navigation is intuitive. Could not be happier! Pros For a non-profit cost is key. We are currently using the free version of this product and it does everything we need it to. Cons The only issue was that the server is based in the Netherlands so we had to adjust our Geo-Filtering on our firewall. Just a minor tweak to fix it though! Review Source Response from Fonicom October 19, 2022 We are so grateful for your review. Thanks for sharing your rating with us and the community about the firewall tweak. AD Atul D. Project Manager Information Technology and Services Used the software for: 6-12 months ### "User Friendly" November 24, 2021 5.0 was very nice i can able to track all my tickets Pros Free Ticketing for small businesses, and this is very user friendly Cons Multi customer portal and Customer site management Reason for choosing Raiseaticket Nice features Review Source SJ Sourabh J. SCM Director Food & Beverages Used the software for: 6-12 months ### "Easiest tool for to log and monitor tickets" November 29, 2021 5.0 Pros UI experience Ease of implementation Best in class features for ticketing tool Cons User access management can be improved. Reporting can be automated Review Source CG CJ G. ICT Executive Information Technology and Services Used the software for: 1-2 years ### "Raiseaticket beats expectations" April 29, 2019 5.0 We liked this software so much, that we ended up using it for all internal departments, along with pitching it to our clients for them to use. Pros Versatility, cost & ease to use. A package that holds much more than we could have expected. Cons There's not much one can not like about this software. There is some room for improvement on templates, but nothing major. Review Source Response from Fonicom October 19, 2022 Thank you so much for taking the time to leave us a 5-star review. DS Dave S. Technical Manager Broadcast Media Used the software for: 1-2 years ### "A fast and effective ticket system" November 29, 2021 5.0 Pros The level of features on the free tier is excellent. It does the job with no fuss and no complicated setup. Cons In the version we had, there wasn't a way to have custom fields for tickets. Also, there wasn't a widget that could be embedded on our website. Review Source CF Claudie F. Business Analyst Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Product!!!!!" October 17, 2022 5.0 Pros Very intuitive and easy to implement. Great features. We're very happy with this product. Cons Difficult to contact support directly. I had questions and was not able to speak directly to someone at RaiseaTicket. Review Source Response from Fonicom October 19, 2022 Thank you so much for taking the time to leave an excellent rating. We really appreciate your feedback. Kindly reach out our support portal to answer your queries. Anis A. Digital Designer Design Used the software for: Less than 6 months ### "Easy to use and super intuitive " November 29, 2021 5.0 Extremely happy with the solution, and the onboarding experience. Pros It was easy to get used to the UI, as well as to setup everything and show our client how to use it. It helps mainly with easily managing communication with customers. Cons There is nothing in particular I don’t like. The reason is that we use two main features and they’re perfect. It’s also free to get started. Review Source sP saisudha P. Endpoint Engineer Information Technology and Services Used the software for: I used a free trial ### "Cloud Based only." November 30, 2021 5.0 Pros Cloud based functionality is very comfortable to work. Cons Need to have on prem installation package. Review Source LV Laurent V. CEO Computer Software Used the software for: 6-12 months ### "A great affordable Support Ticketing Tool" July 19, 2019 5.0 Raiseaticket has greatly help me to structure my support team. Pros Well designed (user experience) Effective Good support Cons Some minor bugs needs to be fixed. But support is reactive. Reason for choosing Raiseaticket Because of cost saving Review Source Response from Fonicom October 19, 2022 Thank you so much for taking the time to leave us a 5-star review. SM Suchit M. Assistant Infra Manager Information Technology and Services Used the software for: I used a free trial ### "Amazing Experience" January 15, 2020 5.0 Experience is amazing but I believe need to switch to other ticketing portal Due to size limitations Pros Easy and user friendly. Almost features listed what are required. Cons Limitations of the ticket Quota. Due to limit quote for tickets, unable to use it for longer time I guess. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Raiseaticket Coz it has good trial period and GUI was easy and smooth Review Source wR wasim R. Director IT Health, Wellness and Fitness Used the software for: I used a free trial ### "No Title" November 29, 2021 1.0 Poor Pros Could not meet basic requirement to tag ticket to a customer Cons Could not meet basic requirement to tag ticket to a customer Reason for choosing Raiseaticket did not choose Raiseaticket. You Database and information is not accurate Review Source VR Verified Reviewer Customer Service Manager Information Technology and Services Used the software for: I used a free trial ### "One of the best tools with free tier" December 1, 2021 5.0 Pros What I like the most about this tool is the fact that its free tier allows for so many things. Cons What I least like about this tool is the not so cutting edge UI which is acceptable given its price Review Source VM Vikas M. Team Lead/ Manager - AV Architecture & Planning Used the software for: I used a free trial ### "Great Product" November 24, 2021 5.0 We use it for internal technical support in our small company. We fix our employee's software and hardware issues based on the tickets they raise. It is free and have been working out perfectly for us. Pros It is easy to use and free. I like the feature that, I can make anyone the agent, and they can help me out in supporting our staff. Cons I can't find the Delete User option. I don't know if it has limits for number of users we can add in free version, but, I have currently 33 users on my account. Reason for choosing Raiseaticket It was free and easy to use. Review Source SG Susheel G. CEO Information Technology and Services Used the software for: Less than 6 months ### "Excellent tool and easy to setup" November 27, 2021 5.0 Good experience Pros Email piping option is the most important feature Cons there are no spam filter or security feature, it converts all email to a ticket Review Source VR Verified Reviewer Principal Consultant Management Consulting Used the software for: Less than 6 months ### "Great software for SME's" December 3, 2021 4.0 Pros Cloud based helpdesk that's affordable is great for every businesses! The software is feature packed and will be more than enough for your needs. Cons I found that sometimes I wasn't receiving the password reset links, and found it a hard to get set up as there aren't many resources to get started with. 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