RallyUp.com

RallyUp


4.5 / 5
18 reviews

Who Uses This Software?

RallyUp's customers include nonprofits, schools, teams, churches and groups of every size in over 10 countries, as well as corporations and businesses with giving programs.


Average Ratings

18 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RallyUp.com
  • rallyup.com
  • Founded 2013
  • United States

About RallyUp

RallyUp is the leading platform for creating professional fundraising experiences for your nonprofit, school, company, team or other group. Run raffles, a-thons, events, crowdfunding, auctions, sales, sweepstakes and more. Extensive peer-to-peer fundraising. Built-in mobile giving and text-to-give. Full international and multi-currency support. Easy to use with a simple step-by-step interface. No subscriptions; use it when you want. Join the over 500,000 users already on RallyUp.


RallyUp Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Discovery
  • Donor Management
  • Event Management
  • Gift Matching Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Pledge Management
  • Recurring Giving
  • Volunteer Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

RallyUp Reviews Recently Reviewed!


The best online donation platform for nonprofits and charities (especially smaller ones)

Apr 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Pixel Project is a completely virtual and digital nonprofit so we've always raised funds online.

Based on our decade of experience dealing with online donation processing providers (including Razoo/MightyCause and Indiegogo), we can say without reservation that RallyUp is the best one that we've worked with because:

1. They provide every format we could possibly need on 1 platform. And it's easy to set everything up too - it's all designed to be used intuitively.

2. It's super easy to set up your fundraiser. Once it's all set up, it automatically tracks how the fundraising is going and also auto-creates a downloadable database (in Excel) of donor details.

3. It works seamlessly with Stripe so that payments are processed on time and accurately.

Cons: Unlike Indiegogo, there is no region-lock for listed treats/goodies/rewards in the crowdfunding format as yet which may cause minor issues for international nonprofits who need to restrict their treats/goodies/rewards to donors in a certain geographical region. However, we have made a request to RallyUp and they have listened to us and put it on their list of features to look into.

Overall: The customer and tech troubleshooting services are amazing - turnaround time is usually within 24 hours for small issues and within 1 week for bigger tech issues that need fixing. So if we are stuck etc, we never panic because we know RallyUp has our back and is there to answer questions and fix any issues!

RallyUp is also always looking for ways to boost the fundraising efforts of small nonprofits and this in itself is unusual because in our experience, many donation processing providers would raise their platform fees, be unresponsive to smaller clients etc. Not RallyUp - they understand what small nonprofits need.

RallyUp for school Fun Runs

Apr 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Absolutely the best software out there for school fun runs, as it's completely free (non counting credit card processing fees). It's a little clunky to set up but not difficult to use at all.

Cons: Pledges aren't added into the totals on the site, for either participants or the grand total, unless the donor puts an upper limit on the amount donated. For events like ours, where we have a cap on the number of laps that donors pay for, it makes it hard to keep track of where we are on meeting our goals. This didn't used to be a problem, as administrators could edit the pledge to add the upper limit. This year that functionality was removed and it made everything more confusing for everyone.

Overall: We took over our school's fun run and ran it ourself, instead of paying outrageous fees to an outside provider. Using RallyUp we were able to keep the majority of the money we raised at the school and ultimately had a more successful fundraiser.

Vendor Response

by RallyUp.com on June 15, 2019

Hi Lysandra! I appreciate you taking the time to leave us a review. A-Thon fundraisers are a customer-favorite so we're always looking for feedback on how we can improve them.

A-Thon fundraisers depend on participant activity to calculate a final amount raised, so an estimate is shown on your page until you enter and process the results. You can read more about how this works in this article in our help center: https://bit.ly/2GtoGgF. You can also edit the pledge to add a limit if the donor didn't provide one when they donated. This can help calculate the estimated amount raised until the final results are known.

As always, please feel free to get in touch any time using the message widget on our website or by emailing help@rallyup.com. We'll be happy to help. Thanks again! Jimmy Yao | Product Manager, RallyUp.com

The start to a great product

Apr 12, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I loved that this product was so easy from a UI and marketing perspective. I was able to extensively brand the experience to look as close to our website and other event marketing materials with little to no direction. The support team was responsive, even on the weekend, when we were in a rush to make a campaign live. It did what we needed it to do, quickly and with little lead time.

Cons: From a bidder and donor perspective, it needs a little work. First the auction method it uses "proxy" which only matches the second highest bidder not what someone at the winning bid says they are willing to pay. For a non-profit there was a potential loss of revenue that we weren't truly getting all that someone was willing to pay for an auction item. Also, it asked the bidder to enter their credit card each time they placed a bid, even though they had an account. The product needs to recognize an account and someone that has already "entered the game" and simply increase their bid. Also, some of the confirmation email to bidders/donors were thanking them for their donation, but at this point, they were only a bidder so we had some panic calls. A few mixed message for those in the auction process. Also, the reporting was confusing and didn't give me, the campaign manager, a single view to see everyone that has bid by item and what the current highest bid was. I had to look in a few different places to piece together what I wanted to see.

Overall: The overall experience was quick and positive. We learned a lot, we've only run the one campaign but we will likely run another online auction and potential other donation or sweepstakes types programs across the campus for various fundraising needs.

Vendor Response

by RallyUp.com on June 15, 2019

Hi there! Thanks so much for taking the time to leave us a review and feedback. I'm happy to report that in early July we're releasing an entirely new version of our Auction platform that adds features for every point you mentioned (plus much more).

The new release includes a choice of English or proxy bidding, a streamlined bid checkout process, outbid notifications by text, entirely new reporting, and dozens of other improvements and new features. You'll be notified of the release in the update widget in the header of the site as well as in our monthly update email.

If you want to learn more about the update or provide more feedback, please feel free to contact me directly by sending a message to hello@rallyup.com. Thanks again, Kevan Mann | Product Manager, RallyUp.com

RallyUp is AWESOME!

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The RallyUp.com software works PERFECTLY with our annual #HourPushUpChallenge fundraising events! Having the ability to completely customize all team and individual pages, AND collect monetary donations before, during and even after event day is SO important. All of the upgraded RallyUp features collectively help us to reach and surpass our fundraising goals, while also providing a, easy, step-by-step user experience!

Cons: Any/all feedback that my team and I had from our experience with using the RallyUp software was addressed and adapted as needed. The only downside we had, from being a non-profit and not being integrated with a Stripe account (due to accounting purposes) it takes a considerably longer amount of time to receive our fundraising money.

Overall: Using RallyUp these past couple of years to facilitate our fundraising events has been an absolute breeze! With all of the current amazing features, and all of the new features that keep evolving- It was almost as if this software was made and tailored specifically to what we needed! I think the GREATEST part of using the RallyUp software is the tremendous customer service from the RallyUp TEAM! Kevan Mann and his team are AMAZING! They were there to guide us each and every step of the way, and were able to answer every single one of our questions (and there was a LOT)! THANK YOU RALLYUP!

RallyUp- A+++

Apr 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: RallyUp provides a platform for smaller organizations to hosts sales, keep track of fundraisers, and the costs are very reasonable.

Cons: We have a unique situation in that we sell multiple varieties of each item. The listing feature can be complex when adding multiple varieties. The site ends up getting very long when adding all the varieties.

Overall: The customer service is phenomenal! When calling in you speak to very knowledgeable employees who will go out of their way to help. They are very responsive and they reply quickly. We have used RallyUp for several years and with each update the program gets better and better. RallyUp is the best value for the services and is definitely a step above the competition.

Vendor Response

by RallyUp.com on June 16, 2019

Hi Courtney! Thanks so much for taking the time to leave us a review. Your feedback about the page length when you have many items is well taken. I'm happy to report that our team is currently working on a comprehensive update to the sale functionality in RallyUp.

Included in this update is the ability to categorize items on your page. This will make it much easier for donors to find the items they're looking for, while still keeping your page length short. This update will also bring a whole host of new features and other enhancements to sale fundraisers that I think you'll like! We'll be announcing more about this in the coming months on our updates page: https://bit.ly/2UV7jyb

Thanks again for your feedback! Jimmy Yao | Product Manager, RallyUp.com

RallyUp is Efficient, Easy & Pleasant!

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely intuitive & efficient. Everything you need to provide is presented in a clear, concise and aesthetically pleasing way. I love the ability to leave comments after purchasing raffle tickets - it makes the experience fun and engaging.

Cons: There are no cons from me but if I could change/improve one thing, it would be linking the Stripe account to RallyUp - it can be confusing/complex if you're unsure of where to go. RallyUp continues to improve year after year and I'm always pleased with the upgrades/changes.

Overall: We utilize it during our United Way campaign for raffles across our region, sending it to over 5,000 employees. Our experience has always been positive - from the ease of creating our raffle to the customer service we receive. We specifically worked with support team last year and hope to work with them again in the future. We would recommend RallyUp to any organization/business looking to have a fun, engaging and professional experience. We have actually recommended RallyUp to our other regions within our company!

Vendor Response

by RallyUp.com on June 15, 2019

Hi Marsey! Thanks for taking the time to leave a review; we really appreciate the feedback. I wanted to let you know that we recently introduced a new user experience for linking a Stripe account in RallyUp. I think you'll find the process is now clear, streamlined and very simple. We hope this helps! Thanks again, Kevan Mann | Product Manager, RallyUp.com

Quality Online Fundraising

Apr 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Individual crowdfunding flexibility for students. This allows them to individually fundraise and see where they stand towards their goals.

Customizable campaigns and easy reporting.

Cons: Sometimes it can be difficult for people to sign up, depending on their technical aptitude.

Suggestion: Mobile app credit card payments would be amazing!

Overall: It's been really great! We've used the service the past (4) years and it not only helps the students fundraise online but also saves our sanity by keeping all the accounting straight! Good job RallyUp!

Vendor Response

by RallyUp.com on June 16, 2019

Hi Scott! Thanks for taking the time to leave your review; I greatly appreciate the feedback. As you know, we're very focused on providing a simple user experience. In the coming months, we're releasing a new version of our team fundraising functionality that I think you'll find addresses your request for a cleaner member sign-up.

A mobile app for on-site payments using credit card swipe/insert is very much on our radar! We're in the process gathering more customer use case information and evaluating technologies. We already added Apple Pay/Google Pay support as you know, and we want to add physical card support in a way that's just as useful.

We are always working on improving the platform through monthly updates, so please feel free to send feedback any time. You can reach out to me directly at hello@rallyup.com. Thanks again! Kevan Mann | Product Manager, RallyUp.com

Great Platform!

Apr 09, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: RallyUp is incredibly easy to use and user friendly. There are many different types of fundraising campaigns that you can run, and they all had everything we were looking for.

Cons: During our campaigns, there were various little hiccups, but nothing major. Sometimes, users would think they had finished payment and would leave the page, when in fact they had not confirmed. I believe this had to do with the placement of the "next" or "complete payment" buttons. Furthermore, I wish it was possible to automatically transfer teams/players/users to future campaigns instead of having to reupload everyone. Otherwise, the platform is great!

Overall: RallyUp is a great way for our Foundation to raise critical funds! Not only is it easy for us, but we believe it is easy for our donors too!

Vendor Response

by RallyUp.com on June 16, 2019

Hi Alex! Thanks so much for taking the time to leave us a review and your product feedback.

Earlier this year we realized that the user experience for the checkout process wasn't as smooth as it could be. Our product team has since reviewed the entire payment process for all campaign types and made substantial improvements. The feedback we're receiving is that donors now find the process simple and easy.

We like your enhancement suggestion for the "copy campaign" feature. We've got that in our product roadmap and will schedule it with other similar enhancements. Thanks! Linsay Chavez | Operations Manager, RallyUp.com

RallyUp Review

Apr 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the ease of use. Set up is quick and once you've done before, the second and third times are a snap.

Cons: I wish there were more flexibility (options) in the looks and formatting, but all in all, I still like it.

I missing having the option of speaking to a real person. It seems as if you have moved away from phone service to email and chat sessions. There are times I need to speak to a person, and you've made it harder to do so.

Overall: 9 out of 10. Excellent company and a great way to have fundraisers without the hassle.

Thank you.

Vendor Response

by RallyUp.com on June 16, 2019

Hi Richard! We appreciate your feedback. It was a pleasure working with you on your annual sweepstakes campaign this year.

While phone support is still available, we do find that we're able to respond to in-app messages and emails much more quickly since they are monitored by our entire team. We're also able to provide additional resources and links to our extensive help center resources when responding via email and chat. This has allowed our customers to have their questions answered quickly and get the resources they need to build and run successful campaigns on RallyUp.

Please don't hesitate to reach out as you need us in the future! Linsay Chavez | Operations Manager, RallyUp.com

Ease of Use for the Back End Administrator

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I use the program mainly for the Sweepstakes software. The program makes it simple and easier to follow along. In addition they write the rules and guidelines for you to make your life easier and all according to the law.

Cons: We love the program, but we find that alot of customers have a hard time going through the steps to purchase. We hope that the check out process can be more custimizeable and easier for the Front End Consumers.

We also had issues in the back end with deleting or changing data once published. But for the most part the Support Team was able to assist

Vendor Response

by RallyUp.com on June 16, 2019

Hi Lydia! Thanks so much for taking the time to leave us a detailed review. We really do review all feedback, so your points here are well taken.

The platform allows campaign organizers to add steps to the purchase process by enabling features like custom fields, address fields, and additional donation amounts. Our team is currently working on ways to consolidate the checkout process into less steps when organizers enable these optional features. The ultimate goal is less clicks for your donors to complete checkout.

We'd love to hear your specific feedback about the checkout process so that we can incorporate it into these future updates. Feel free to email me directly at hello@rallyup.com. Thanks again! Kevan Mann | Product Manager, RallyUp.com

Ladd Car Raffle

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Ladd Car Raffle first used Rally-up last year. It was very easy to set-up and execute.

Cons: Last year, we had to create two different raffles running during the same time frame to account for discounted tickets and regular price tickets. This year, another layer was added which allowed for a limited number of discounted tickets to be sold within the same raffle set-up as the regular price tickets.. It did not work as expected initially, but Rally-up made the correction with a couple of days.

My second con is that they have increased their pricing. As a non-profit, the increase may make it difficult to justify using them in the future.

Overall: Overall, working with Rally-up has been wonderful. The software is easy to understand, set-up, and execute. The staff is knowledgeable, and responsive.

Great for small non-profits, easy to use

Apr 09, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use, simple and straight-forward, customer service is timely and super helpful.

Cons: It's limited in its functionality and customization options - it does a few things well, but all things created through RallyUp will look like RallyUp.

Overall: Overall, I had a positive experience with RallyUp, I would recommend it to a small non-profit for some basic fundraising

Vendor Response

by RallyUp.com on June 16, 2019

Hello Micah. Thank you for taking the time to write a review! I wanted to let you know that our product team recently added extensive new branding and customization options to the platform. These include using custom colors, fonts, headers, logos, URLs, page designs and more.

Please know that the RallyUp platform was specifically designed to allow non-programmers to easily create great fundraising experiences. We realize that developers may want to dig into code. But our primarily focus is on ease-of-use for non-programmers.

We have an offering for organizations that require development-level control including access to HMTL, CSS, JavaScript and other functionalities. We work with our Fortune 100 corporate clients on this basis extensively. But for most users, the customization options provide everything they ask for.

We'd love to hear any suggestions for improvements that you have. Please reach out to us at hello@rallyup.com. Thanks again! Steve Bernat | Founder, RallyUp.com

Pretty Good, needs some improvements

Apr 16, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that Rally up is free to clients that we help raise funds. It is also very useable for the people/clients that we send there to purchase their bottles

Cons: I find that there are a bit too many steps.

Overall: It does the job for what we need...

Vendor Response

by RallyUp.com on June 16, 2019

Hi there! Thanks for leaving us a review and providing your feedback. I'm interested in following up with you regarding your feedback about having a few too many steps in the system; we weren't sure which part of it you were referring to. The platform provides a huge amount of functionality, but as you've seen from using it, you have control over the features you see and use.

We are always working on ways to improve the user experience, so I'd be happy to hear any specific feedback you have. We use this input when designing future updates to the platform. Feel free to reach out to me directly at hello@rallyup.com to provide it. Thanks again! Jimmy Yao | Product Manager, RallyUp.com

Couldn't Do It Without Rally Up

Apr 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, setting up a campaign can be done quickly. The support staff and sales staff are very supportive and helpful. Their response time is great. Getting reports is easy and fast. Like that I can personalize them. They are definitely willing to go the extra mile in helping you get set up and make changes midstream.

Cons: Would like to be able to maneuver the drop-down menus with the keyboard instead of the mouse.

Overall: Excellence would be my description of Rally Up. I liked that they are willing to negotiate pricing and that they give you lots of options. I also like that the team spent time with me understanding what we do as an organization, so they could customize things for us.

Vendor Response

by RallyUp.com on June 16, 2019

Hi Lavonne! Thanks for leaving a review; we appreciate your feedback. I am happy to report that we added the ability to maneuver dropdowns with your keyboard in our April 16th release. I hope this helps both you and your donors!

Thanks again, Leanne Bernat | Campaign Specialist, RallyUp.com

Great fundraising solution.

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We conducted manual raffles until we found the RallyUp platform last year. I choose this software because of the leaderboard functionality. We had a lot of volunteers who were passionate about selling, so this functionality made it fun for them. The system was easy to use and helped us to double our raffle sales vs the previous years with this system. The RallyUp team was very responsive which is what stood out. They were very accommodating and helpful throughout the entire onboarding and after raffle process.

Cons: Very few issues with the site. I like that they have added Google and Apple pay to increase payment options. There is an opportunity to make the final purchase screen more clear, but they have agreed to review it since 90% of our donors didn't have that issue. Just some.

Overall: I had a great experience! It helped me to more than double the amount of money we raised and they provide outstanding back end support. We are looking to use their online auction service this year in addition to the raffle. Thanks!

Excellent for Non-profits!

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, lowest prices, customer service is excellent!

Cons: Would like more customization options on the landing pages.

Overall: Excellent! Will continue to use for all of our sweepstakes and auctions!

Great tool

Apr 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up, user-friendly. Friendly customer service.

Cons: There are some kinks. The featured image has some strange sizing issues. And the sections on the back-end or sort of difficult to navigate -- it's hard to know what exactly is where.

Vendor Response

by RallyUp.com on June 16, 2019

Hi Denise! Thanks for taking the time to leave us a review. We recently made improvements to the images on campaign pages that we believe address the issues you reported. You can read more about how to format images for your campaign banner here: https://bit.ly/2V8eUc9

I'd also love to hear your specific feedback about the campaign management functions. We're always working on ways to improve the platform, and it'd be great to incorporate your feedback into a future release. You can let me know directly at hello@rallyup.com.

Thanks again! Kevan Mann | Product Manager, RallyUp.com

Great raffle software

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our organization switched from our legacy software to RallyUp this year and drastically increased our efficiency in managing a somewhat cumbersome project. Our raffle ticket sales are up over last year already with a month left in the raffle, and we've spent a lot less time managing it. We love the layout of the website, the ease-of-use for purchasers, and the customer service.

Cons: I wish we could remove the "W" in front of the raffle ticket number before exporting a spreadsheet, but it's easy to filter that out in a spreadsheet.

Overall: Our overall experience is excellent: Their customer support team often answers our questions in under an hour -- they are so quick!