Who Uses This Software?

Enterprises with with high value transaction product offering. Domain focus on Mortgage and Personal Lending, Real Estate and other Fintech/Lead Gen.


Average Ratings

21 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Botsplash
  • botsplash.com
  • United States

About Botsplash

Be where your customers are - with Botsplash your agents and customer engage in conversation across multiple digital channels - SMS, Web Chat, FB and more. Increase your revenues by being quick to respond from one place. All conversations recorded is listed at a single location, for easy access to chat transcripts for compliance/regulatory purposes.


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Botsplash Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Botsplash Reviews Recently Reviewed!


Botsplash review

Jan 21, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to have an instant message feature with clients. The layout of the app is easy to follow.

Cons: Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.

Overall: Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.

Vendor Response

by Botsplash on January 22, 2019

Mac, thank you for taking the time to write this review. One of our large initiatives for 2019 is multi-agent chat.

Regarding texting from direct line(personal mobile), you will require to setup your mobile number in profile section. Once the setup is complete, messages from Botsplash will be delivered to your phone when you are not on the platform. Feel free to schedule an appointment with us if you have any questions - https://calendly.com/botsplash

Sorry to hear about the "freezing" problem. We will work with your admin to understand and resolve the same.

Botsplashe Review

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy being able to be in contact directly with the customer. It allows them to stay in touch even if they are currently busy.

Cons: I don't really have any complaints. It may be that I haven't had enough time with it to see any major flaws. Everything seems to work as intended and it allows me to stay in touch with them even if they can't talk.

Overall: The problem I have is generally customers don't pay attention to personal email and don't always answer the phone. Most people do always text back and it allows me to stay in contact with them.

BotSplash Review

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the quick access to customers the best.

Cons: The new alert sound goes off too much and doesn't allow us to adjust volume. Was promised features by our company which aren't available to us. I cannot access documents that are texted in without saving them to my computer first. Locks up daily and have to exit Internet Explorer completely. Even when I'm logged into the system, it sends me emails as if I weren't.

Botsplash Review

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to connect with borrowers just as I would the friends I text with.

Cons: The alerts when a new Botsplash message comes in - is alarming. I would like to be alerted, don't get me wrong, but I can't have my volume level on the same volume level I have my phone to hear people if I don't want to be shocked by the Botsplash alert bells.

Useful tool

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: A quick way to communicate with borrowers who prefer to text instead of call/email.

Cons: Sometimes when I go to respond to a customer's text, it tells me I don't have the right to do so because they are assigned to the loan originator. Then I have to go to the overview screen in their file to send them a response.

Fast way to connect with clients on the go!

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how I can transfer the file back to the loan officer, and I love that it gives my busy customers a chance to reply when they cannot check their emails.

Cons: I wish it could be minimized to look more like a chat.

Vendor Response

by Botsplash on January 22, 2019

Tiffaney, thank you for taking the time to review. We will discuss with your team to display the portal as a chat.

Botsplash Review

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: provide a form of instant communication

Cons: documents sent through botspalsh are cut off when trying to print to PDF sometimes

Overall: great so far, haven't needed to us it as much so far, but good for borrowers who are always on the run, older, or have limited availability to a computer.

Botsplash Review

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I love that I can get a hold of my Borrowers via texting to get them to complete something quickly for me rather than wait for a call back or e-mail response.

Cons: I have not used it long enough to describe any cons.

Great option for communication!

Jan 22, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of using botsplash for communication with my borrowers!

Cons: I do wish multiple people within the company could text with the borrower without having to wait for transfers.

Botsplash

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can get a hold of borrower's that don't respond to calls/emails

Cons: I like everything about botsplash. Can't say anything bad

Overall: More communication with borrowers. Esp borrower's that go MIA

Botsplash

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the Ease of use of this feature.

Cons: There is nothing that I really don't like about this feature

Overall: Easy to reach borrowers who are unable to answer phone or respond to email quickly

Great product

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and allows more access to customers.

Cons: Nothing...easy to use and better access to borrowers.

Vendor Response

by Botsplash on January 22, 2019

Eric, thank you for taking the time to submit a review today.

Loan Processor

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes it very easy to manager contacts and connect with people who are more tech/text savy.

Cons: Nothing bad to say and everything has been great.

botsplash review

Jan 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: pretty quick and easy. customers seem to like this feature

Cons: the new alert is super loud and alarming and doesn't allow us to adjust volume.

Another form of communication

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's another way that we can communicate with our customers

Cons: I wish that we could respond from our phone when we're away from the office

using botsplash

Jan 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: ease of reaching borrower to communicate

Cons: nothing I am very happy with the ability to use

Overall: been a pleasant experience

Botsplash review

Jan 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Convenience and easy to get a hold of the borrowers.

Cons: Still in the process of getting use to the software

Texting

Jan 21, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I can text a borrower which is super helpful

Cons: The transfer back and forth, it can cause me to not see messages come through if the banker went in and texted a Borrower.

Overall: It is helpful when you cant get a borrower on the phone.

Vendor Response

by Botsplash on January 22, 2019

Amanda, thanks for taking the time to submit a review. Happy to read the platform is helpful.
One of our early initiatives for 2019 is to allow for multi-agent chat, that will take away the fiction during transfers.

We will keep you posted.

processor

Jan 23, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: its an alternate to reach out to a client

Cons: it freezes up all the time and I am constantly having to shut it and open it.

Overall: It has not been very good at all. I find it to be more of a hinderance than a benefit.

REVIEW

Jan 21, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It is easy to use and allows for quick and clear feedback between parties

Cons: nothing to report. all functions are good

Processing

Jan 21, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: text people that can't talk on the phone

Cons: too many things to keep up with when people calling and emailing all day

Overall: too many things to keep up with

Vendor Response

by Botsplash on January 22, 2019

Hello Clayton, sorry to hear the platform appears overwhelming for you. Our goal is give you and your customers ways to communication faster and easily so that there is lesser wait time on both sides.

We will reach out to you and company admin to discuss how we can make it a better experience.