--- title: "Botsplash Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Botsplash Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/182423/Botsplash/" page_type: "product" language: "en" --- # Botsplash Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Botsplash ## What is Botsplash? Botsplash is a B2B, omnichannel customer engagement platform designed to connect businesses with their target customers in a single web-based platform over multiple channels. Botsplash is designed with AI, automated, and live messaging capabilities, enabling dynamic and personalized interactions that significantly enhance customer satisfaction, improve lead quality, and drive revenue growth. The platform is powered with Machine Learning/NLP modules to facilitate automated responses, custom routing, and escalations. Botsplash also offers multiple integration options, ensuring no disruption to existing workflows or systems post-implementation. Botsplash prioritizes top-tier security measures to ensure the safety and confidentiality of all communications and data processed through the platform. Botsplash is SOC 2 Type II compliant and has built in safeguards to ensure adhearance to all TCPA, 10DLC, and other relevant regulatory communication standards. ## What is Botsplash used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Botsplash?[Manage this product listing](https://www.g2.com/products/botsplash/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Botsplash 4.5 (55) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (55) Ease Of Use 4.7 (707) Value For Money 4.7 (33) Value For Money 4.5 (619) Customer Service 4.8 (35) Customer Service 4.6 (654) ## Botsplash alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) ## FAQs about Botsplash Overview ### Which roles and teams benefit most from Botsplash? Botsplash is most used by mortgage operations teams, including processors, loan processors, loan officers, originators, and mortgage coordinators who need faster borrower communication and smoother pipeline management. Client success and marketing teams benefit by handling lead follow-up, nurturing prospects, and improving response times through streamlined texting and conversational outreach. Answer based on 55 reviews Overview ### What company size and industries is Botsplash built for? Botsplash is designed for midsize and enterprise businesses, led by midsize companies at 42%, and is used most in financial services at 53%. Enterprise and small businesses each account for 29% of reviewers, with banking at 36% and real estate at 5%, primarily for customer engagement. Answer based on 55 reviews Features and Usability ### What are the key features of Botsplash? Botsplash includes core messaging features like SMS messaging, live chat, and 2-way messaging, plus canned responses and chat transcript history for faster customer conversations. Its differentiator is sentiment analysis. Reviewers also frequently mention reporting, file sharing, transfers/routing, and third-party integrations for managing borrower and customer communications. Answer based on 23 reviews Overview ### How well does Botsplash help teams communicate with clients? Botsplash makes client communication fast and convenient through texting, message history, transfers, and preset replies. Mortgage teams and borrower-facing staff often find it easier to reach clients who ignore calls or email, though some users mention message assignment limits, transfer friction, freezing, and occasional delivery or permission issues. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does Botsplash integrate with? Botsplash integrates with Velocify, Freshdesk, HubSpot CRM, Zendesk Suite, Five9, Follow Up Boss, BombBomb, and Google Analytics 360, plus other catalog platforms such as Google Ads, WordPress, Plivo, and Microsoft Azure. The integration set spans CRM, support, analytics, communications, and website tools. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Botsplash offer? Botsplash provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual self-paced learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does Botsplash offer, and how do users rate the experience? Botsplash offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, quick to respond, and effective during setup and onboarding. Some report frustration with freezing, message routing, transfer delays, and limits on assigning multiple users to one client. Answer based on 37 reviews Features and Usability ### Is Botsplash easy to use? Botsplash feels easy to learn and quick to navigate for day-to-day client messaging. Sales teams, loan officers, and support staff often like the simple layout, fast clicks, and canned messages that save time, while ongoing feature additions appear to expand the platform without making the core workflow feel complicated. Answer based on 12 reviews Features and Usability ### What features does Botsplash offer? Botsplash offers text messaging, canned replies, chat history, attachments, transfers, group chat, reporting, deliverability tracking, and integrations for customer outreach. Many teams like the broad communication options and tutorials, though some users run into missing promised tools, noisy alerts, document access friction, login notices, and occasional lockups. Answer based on 11 reviews ## Features AI summary Based on 3,736 Chatbot reviews Capterra reviewers highlight these as the features buyers value most when choosing customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) Botsplash includes **Engagement Tracking** and **Activity Tracking**, giving teams visibility into customer interactions and ongoing behavior across conversations and touchpoints. However, it does not include **Content Management**. Instead, it offers other important capabilities that reviewers also rate highly, including **Third-Party Integrations** (**44%**), **Alerts/Notifications** (**42%**), and **Customer Database** (**41%**). These features help businesses connect their existing tools, stay aware of customer actions in real time, and keep contact records organized, allowing teams to respond faster and manage engagement more effectively. Engagement Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Activity Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Third-Party Integrations 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Database 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Mobile Access 5.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Botsplash 80 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Gamification: Games or game-like elements to track progress and reward accomplishments - Geotargeting: Geographic location of visitors determines behavior of the software - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Offline Form: Form to collect visitor contact information when live chat isn't available - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.3 (55) 4.3 Based on 55 reviews ## Pricing Value for money 4.7 (33) ### Starting price Free trial not available Value for money 4.7 (33) 4.7 Based on 33 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Hotjar](https://www.capterra.com/p/163516/Hotjar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (35) 4.8 Based on 35 reviews ## User reviews Overall rating 4.5 Based on 55 reviews Filter by rating 5(39) 4(9) 3(4) 2(1) 1(2) Mentioned topic Sorted by most recent BJ Brian J. Mortgage Coordinator Banking ### "Why I Love Botsplash" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2023 In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication. Pros Very easy to use in gaining new business Cons I have no complaints about botsplash. None Switched from [Velocify](https://www.capterra.com/p/129463/Velocify/) Completely out of my control. But I'm so happy we did. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2024 Brian, we appreciate your support! Thank you for taking the time to leave us a review. LJ Lindsay J. Sr Finance Manager Banking ### "Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 8, 2023 Pros Implementing Botsplash into our daily communication with borrowers has been an absolute game changer. It is so easy to use and allows us to be so much more productive! Cons There is not much I do not like about Botsplash, thank you! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2024 Lindsay, we're thrilled to hear that Botsplash has been a game-changer for your engagement strategy. Thank you for taking the time to leave us a review! JD Joseph D. Mortgage loan originator Banking ### "Couldn't be happier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2023 Great experience! Great customer engagement Pros Customer engagement, automated texts are great Cons There is nothing I do not like about his product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2024 Thank you for taking the time to leave us a review! We are thrilled to hear that our solutions are heping your day-to-day customer engagement efforts.   JV John V. Licensed Loan Officer Assistant Financial Services ### "How Botsplash helps our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 5, 2022 I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers. Pros I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business. Cons I wish it would allow you to use more words when you are having a conversation with a new potential client... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2022 John, Thank you for taking the time to leave a review! We are glad to hear that our product is enhancing your consumer engagement process. Please let us know if you ever need anything. SM Shawn M. Mortgage coordinator Banking ### "Wonderful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Great Pros Easy and efficient. The text canned message make texting much faster. Cons Certain words that are put into text, like loan, signals a violation error. The text does not go through. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 2, 2022 Shawn, We appreciate you taking the time to review Botsplash. If you ever need anything we're here for you! MN Marc N. Client Success Manager Financial Services ### "Great software to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Overall this software is fantastic & is a reliable/critical tool in my daily work. Pros User friendly, options available, features including dialogue history Cons If I lock out of my computer & log back on I "sometimes" have to close out & reopen it. Not really an issue though Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 2, 2022 Marc, Thank you for taking the time to leave this review! Please don't hesitate to reach out to us if you ever need anything. NT Nicholas T. Client Success Manager Financial Services ### "Botsplash and you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 28, 2022 Botsplash is easy to learn and makes communicating with clients a breeze. Pros I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless. Cons There are no major items I dislike. It is a quick texting program that works exactly as you'd expect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Nicholas, We're excited to hear that you have found Botsplash to be helpful and easy to use! Thank you for taking the time to leave this review. If you need anything, we're here for you. JB Jordan B. Mortgage Coordinator Banking ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Pros I feel that it has easy access to the myself and employees Cons No issues with this software. It’s great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Jordan, Thank you for taking the time to leave us a review! Please don't hesitate to reach out to us if you need anything. ES Eric S. Loan Officer Banking ### "Crucial for business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Botsplash has definitely increased my new business and communication with current and past clients. Pros The scheduled texts feature is extremely helpful and saves time. Cons Haven't had issues and software helps in many business aspects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Eric, We appreciate the kind words. It's great to hear that Botsplash is making client communication more efficient for you. Please let us know if you ever need anything! KR Kellie R. Client Success Manager Financial Services ### "Highly Recommend Bot Splash " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Easy to use and allows us to provide a strong customer service presence Pros All us to keep history of the conversations and have the ability to have instant connection with the borrowers Cons There has not been any negative takeaways Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Kellie, Thank you for taking the time to leave us a review! We appreciate you using Botsplash. Please don't hesitate to reach out to us with any questions. [View all Reviews](https://www.capterra.com/p/182423/Botsplash/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.