--- title: "Botsplash Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Botsplash Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more." source_url: "https://www.capterra.com/p/182423/Botsplash/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Botsplash Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Botsplash ## What is Botsplash? Botsplash is a B2B, omnichannel customer engagement platform designed to connect businesses with their target customers in a single web-based platform over multiple channels. Botsplash is designed with AI, automated, and live messaging capabilities, enabling dynamic and personalized interactions that significantly enhance customer satisfaction, improve lead quality, and drive revenue growth. The platform is powered with Machine Learning/NLP modules to facilitate automated responses, custom routing, and escalations. Botsplash also offers multiple integration options, ensuring no disruption to existing workflows or systems post-implementation. Botsplash prioritizes top-tier security measures to ensure the safety and confidentiality of all communications and data processed through the platform. Botsplash is SOC 2 Type II compliant and has built in safeguards to ensure adhearance to all TCPA, 10DLC, and other relevant regulatory communication standards. ## What is Botsplash used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Botsplash?[Manage this product listing](https://www.g2.com/products/botsplash/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Botsplash 4.5 (55) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (55) Ease Of Use 4.7 (709) Value For Money 4.7 (33) Value For Money 4.5 (621) Customer Service 4.8 (35) Customer Service 4.6 (656) ## Botsplash alternatives [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [4.0 (20)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) ## FAQs about Botsplash Overview ### What problems does Botsplash solve? Botsplash solves delayed borrower communication by giving loan officers and bankers a text-based channel for clients who cannot answer calls or check email. It supports instant replies, reusable message presets, conversation history, and handoffs between staff, helping mortgage teams follow up with prospects, borrowers, and past clients without losing context. Answer based on 23 reviews Overview ### Which roles and teams benefit most from Botsplash? Botsplash is most used by mortgage processing teams, loan officers, and originators who manage borrower conversations, follow up on loan documents, and keep applications moving. Mortgage bankers and processing managers use it to coordinate teams and monitor response activity, while sales and client success leaders support lead engagement and timely customer communication. Answer based on 55 reviews Overview ### What company size and industries is Botsplash built for? Botsplash is designed for midsize businesses, which represent 42% of reviewers, and Financial Services, its top industry at 53%. It also serves enterprise organizations (29%) and small businesses (29%), with Banking accounting for 36% of users and Real Estate 5%. Customer engagement is the most common use case, cited by 37% of reviewers. Answer based on 55 reviews Features and Usability ### What are the key features of Botsplash? Botsplash includes core co-browsing, integrations, knowledge base, notifications, and sentiment analysis. Its customer communication capabilities center on two-way SMS messaging, web live chat, canned responses, chat transcripts, and file sharing, supporting direct borrower conversations, automated text outreach, conversation history, and handoffs between team members. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does Botsplash integrate with? Botsplash integrates with 17 third-party tools and platforms, including Velocify, Freshdesk, Five9, HubSpot CRM, Zendesk Suite, Google Ads, Google Analytics 360, and WordPress. Its catalog also includes Bandwidth, BombBomb, Fullstory, Hotjar, LeadMailbox, Microsoft Azure, Plivo, and Alexa for sales, support, analytics, and communications. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Botsplash offer? Botsplash provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide self-paced review of product features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Botsplash offer, and how do users rate the experience? Botsplash offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe the support team as helpful, responsive, and knowledgeable during implementation and ongoing use, with useful tutorials available. Some users report platform freezing, message-assignment limitations, and extra steps when transferring conversations between team members. Answer based on 37 reviews Features and Usability ### Does Botsplash make client communication easier? Botsplash makes client communication easier by giving lending teams a text-based way to reach borrowers who miss calls or emails. Conversation histories, message templates, and transfers help staff respond quickly, although shared access, assignment rules, and occasional loading issues can complicate handoffs between loan officers. Answer based on 23 reviews Features and Usability ### Is Botsplash easy to use? Botsplash offers an easy-to-use interface for sending messages, managing conversations, and using canned text responses. Loan officers and lending teams find the layout simple to learn and quick to navigate, while the ready-made message options reduce repetitive typing and support faster borrower follow-up. Answer based on 12 reviews ## Features AI summary Based on 3,736 Customer Engagement reviews Capterra reviewers highlight these as the features buyers value most when choosing customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) Botsplash includes **Engagement Tracking** and **Activity Tracking**, giving teams visibility into customer interactions and ongoing behavior across conversations and touchpoints. However, it does not include **Content Management**. Instead, it offers other important capabilities that reviewers also rate highly, including **Third-Party Integrations** (**44%**), **Alerts/Notifications** (**42%**), and **Customer Database** (**41%**). These features help businesses connect their existing tools, stay aware of customer actions in real time, and keep contact records organized, allowing teams to respond faster and manage engagement more effectively. Engagement Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Activity Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Third-Party Integrations 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Database 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Mobile Access 5.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Botsplash 80 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Gamification: Games or game-like elements to track progress and reward accomplishments - Geotargeting: Geographic location of visitors determines behavior of the software - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Offline Form: Form to collect visitor contact information when live chat isn't available - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.3 (55) 4.3 Based on 55 reviews ## Pricing Value for money 4.7 (33) ### Starting price Free trial not available Value for money 4.7 (33) 4.7 Based on 33 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Hotjar](https://www.capterra.com/p/163516/Hotjar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (35) 4.8 Based on 35 reviews ## User reviews Overall rating 4.5 Based on 55 reviews Filter by rating Counts reflect reviews available in this feed. 5(39) 4(9) 3(4) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful TA Technical Analyst Technical Analyst Used the software for: 1-3 years ### "Botsplash" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 26, 2021 Overall integration is seamless and very helpful support team makes it a must have customer interaction software. Pros Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc. Cons Not much to say about anything unusual about it. They are adding continues features and their support is always there. MC Mortgage Coordinator Mortgage Coordinator Used the software for: 3-5 years ### "Why I Love Botsplash" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2023 In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication. Pros Very easy to use in gaining new business Cons I have no complaints about botsplash. None PT Processing Team Lead Processing Team Lead Used the software for: Less than 1 year ### "Botsplash review" 3.0 January 22, 2019 Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client. Pros Being able to have an instant message feature with clients. The layout of the app is easy to follow. Cons Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash. NC National Consumer Direct Division Manager National Consumer Direct Division Manager Used the software for: 1-3 years ### "Botsplash is best in class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2022 Pros In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook Cons No complaints at this time. We are always coming up with ideas and \[SENSITIVE CONTENT\] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions. LO Loan Originator Loan Originator Used the software for: Less than 1 year ### "Botsplash " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2022 10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales Pros Not having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication. Cons Haven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize SF Sr Finance Manager Sr Finance Manager Used the software for: 1-3 years ### "Game Changer" 5.0 November 16, 2023 Pros Implementing Botsplash into our daily communication with borrowers has been an absolute game changer. It is so easy to use and allows us to be so much more productive! Cons There is not much I do not like about Botsplash, thank you! ML Mortgage loan originator Mortgage loan originator Used the software for: 1-3 years ### "Couldn't be happier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 Great experience! Great customer engagement Pros Customer engagement, automated texts are great Cons There is nothing I do not like about his product CS Client Success Manager Client Success Manager Used the software for: Less than 1 year ### "Botsplash and you" 5.0 February 1, 2022 Botsplash is easy to learn and makes communicating with clients a breeze. Pros I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless. Cons There are no major items I dislike. It is a quick texting program that works exactly as you'd expect. CS Client Success Manager Client Success Manager Used the software for: Less than 1 year ### "Great software to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2022 Overall this software is fantastic & is a reliable/critical tool in my daily work. Pros User friendly, options available, features including dialogue history Cons If I lock out of my computer & log back on I "sometimes" have to close out & reopen it. Not really an issue though CS Client Success Manager Client Success Manager Used the software for: Less than 1 year ### "Highly Recommend Bot Splash " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2022 Easy to use and allows us to provide a strong customer service presence Pros All us to keep history of the conversations and have the ability to have instant connection with the borrowers Cons There has not been any negative takeaways [View all Reviews](https://www.capterra.com/p/182423/Botsplash/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.