# Botsplash Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Botsplash Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/182423/Botsplash/alternatives --- # Botsplash Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Botsplash ## What is Botsplash? Botsplash is a B2B, omnichannel customer engagement platform designed to connect businesses with their target customers in a single web-based platform over multiple channels. Botsplash is designed with AI, automated, and live messaging capabilities, enabling dynamic and personalized interactions that significantly enhance customer satisfaction, improve lead quality, and drive revenue growth. The platform is powered with Machine Learning/NLP modules to facilitate automated responses, custom routing, and escalations. Botsplash also offers multiple integration options, ensuring no disruption to existing workflows or systems post-implementation. Botsplash prioritizes top-tier security measures to ensure the safety and confidentiality of all communications and data processed through the platform. Botsplash is SOC 2 Type II compliant and has built in safeguards to ensure adhearance to all TCPA, 10DLC, and other relevant regulatory communication standards. ## What is Botsplash used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 5% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Botsplash?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://botsplash.com&name=Botsplash) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Botsplash 4.5 (55) VS. [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (55) Ease Of Use 4.7 (701) Value For Money 4.7 (33) Value For Money 4.5 (614) Customer Service 4.8 (35) Customer Service 4.6 (649) ## Botsplash alternatives [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (202)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month [Learn More](https://www.capterra.com/p/204314/WATI/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 5.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Reporting/Analytics 5.0 (7) 28.57% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Canned Responses 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Real-time Consumer-facing Chat 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Screen Sharing 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Digitally share screen view with others Transcripts/Chat History 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Botsplash 78 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Games or game-like elements to track progress and reward accomplishments Geographic location of visitors determines behavior of the software Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Form to collect visitor contact information when live chat isn't available A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Short phone numbers that used to opt-in to SMS campaigns Allow users to access multiple services after entering their login credentials once Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (55) 4.3 Based on 55 reviews ## Pricing Value for money 4.7 (33) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (33) 4.7 Based on 33 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Hotjar](https://www.capterra.com/p/163516/Hotjar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (35) 4.8 Based on 35 reviews ## User reviews Overall rating 4.5 Based on 55 reviews Filter by rating 5(39) 4(9) 3(4) 2(1) 1(2) Mentioned topic Sorted by most recent BJ Brian J. Mortgage Coordinator Banking ### "Why I Love Botsplash" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2023 In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication. Pros Very easy to use in gaining new business Cons I have no complaints about botsplash. None Switched from [Velocify](https://www.capterra.com/p/129463/Velocify/) Completely out of my control. But I'm so happy we did. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2024 Brian, we appreciate your support! Thank you for taking the time to leave us a review. LJ Lindsay J. Sr Finance Manager Banking ### "Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 8, 2023 Pros Implementing Botsplash into our daily communication with borrowers has been an absolute game changer. It is so easy to use and allows us to be so much more productive! Cons There is not much I do not like about Botsplash, thank you! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2024 Lindsay, we're thrilled to hear that Botsplash has been a game-changer for your engagement strategy. Thank you for taking the time to leave us a review! JD Joseph D. Mortgage loan originator Banking ### "Couldn't be happier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2023 Great experience! Great customer engagement Pros Customer engagement, automated texts are great Cons There is nothing I do not like about his product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2024 Thank you for taking the time to leave us a review! We are thrilled to hear that our solutions are heping your day-to-day customer engagement efforts.   JV John V. Licensed Loan Officer Assistant Financial Services ### "How Botsplash helps our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 5, 2022 I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers. Pros I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business. Cons I wish it would allow you to use more words when you are having a conversation with a new potential client... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2022 John, Thank you for taking the time to leave a review! We are glad to hear that our product is enhancing your consumer engagement process. Please let us know if you ever need anything. SM Shawn M. Mortgage coordinator Banking ### "Wonderful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Great Pros Easy and efficient. The text canned message make texting much faster. Cons Certain words that are put into text, like loan, signals a violation error. The text does not go through. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 2, 2022 Shawn, We appreciate you taking the time to review Botsplash. If you ever need anything we're here for you! MN Marc N. Client Success Manager Financial Services ### "Great software to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Overall this software is fantastic & is a reliable/critical tool in my daily work. Pros User friendly, options available, features including dialogue history Cons If I lock out of my computer & log back on I "sometimes" have to close out & reopen it. Not really an issue though Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 2, 2022 Marc, Thank you for taking the time to leave this review! Please don't hesitate to reach out to us if you ever need anything. NT Nicholas T. Client Success Manager Financial Services ### "Botsplash and you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 28, 2022 Botsplash is easy to learn and makes communicating with clients a breeze. Pros I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless. Cons There are no major items I dislike. It is a quick texting program that works exactly as you'd expect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Nicholas, We're excited to hear that you have found Botsplash to be helpful and easy to use! Thank you for taking the time to leave this review. If you need anything, we're here for you. JB Jordan B. Mortgage Coordinator Banking ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Pros I feel that it has easy access to the myself and employees Cons No issues with this software. It’s great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Jordan, Thank you for taking the time to leave us a review! Please don't hesitate to reach out to us if you need anything. ES Eric S. Loan Officer Banking ### "Crucial for business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Botsplash has definitely increased my new business and communication with current and past clients. Pros The scheduled texts feature is extremely helpful and saves time. Cons Haven't had issues and software helps in many business aspects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Eric, We appreciate the kind words. It's great to hear that Botsplash is making client communication more efficient for you. Please let us know if you ever need anything! KR Kellie R. Client Success Manager Financial Services ### "Highly Recommend Bot Splash " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Easy to use and allows us to provide a strong customer service presence Pros All us to keep history of the conversations and have the ability to have instant connection with the borrowers Cons There has not been any negative takeaways Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2022 Kellie, Thank you for taking the time to leave us a review! We appreciate you using Botsplash. Please don't hesitate to reach out to us with any questions. 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