# Botsplash Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Botsplash the right Customer Engagement solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182423/Botsplash/reviews --- Botsplash 4.5 (55) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Botsplash Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews BJ Brian J Mortgage CoordinatorBanking, 51 - 200 employeesUsed the software for: More than 2 years. “In a world where texting is second nature, it allows for direct and easy communication.“ November 9, 2023 JV John V Licensed Loan Officer AssistantFinancial Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business.“ October 5, 2022 JD Joseph D Mortgage loan originatorBanking, 51 - 200 employeesUsed the software for: 1-2 years. “Customer engagement, automated texts are great“ November 7, 2023 LJ Lindsay J Sr Finance ManagerBanking, 51 - 200 employeesUsed the software for: 1-2 years. “It is so easy to use and allows us to be so much more productive!“ November 8, 2023 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Muhammad Adil M. Technical Analyst Information Technology and Services Used the software for: 1-2 years ### "Botsplash" July 22, 2021 5.0 Overall integration is seamless and very helpful support team makes it a must have customer interaction software. Pros Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc. Cons Not much to say about anything unusual about it. They are adding continues features and their support is always there. Review Source BJ Brian J. Mortgage Coordinator Banking Used the software for: 2+ years ### "Why I Love Botsplash" November 9, 2023 5.0 In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication. Pros Very easy to use in gaining new business Cons I have no complaints about botsplash. None Switched from [Velocify](https://www.capterra.com/p/129463/Velocify/) Completely out of my control. But I'm so happy we did. Review Source Response from Botsplash January 23, 2024 Brian, we appreciate your support! Thank you for taking the time to leave us a review. MW Mac W. Processing Team Lead Financial Services Used the software for: Less than 6 months ### "Botsplash review" January 21, 2019 3.0 Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client. Pros Being able to have an instant message feature with clients. The layout of the app is easy to follow. Cons Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash. Review Source Response from Botsplash January 22, 2019 Mac, thank you for taking the time to write this review. One of our large initiatives for 2019 is multi-agent chat. Regarding texting from direct line(personal mobile), you will require to setup your mobile number in profile section. Once the setup is complete, messages from Botsplash will be delivered to your phone when you are not on the platform. Feel free to schedule an appointment with us if you have any questions - https://calendly.com/botsplash Sorry to hear about the "freezing" problem. We will work with your admin to understand and resolve the same. TF Todd F. National Consumer Direct Division Manager Financial Services Used the software for: 1-2 years ### "Botsplash is best in class" January 28, 2022 5.0 Pros In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook Cons No complaints at this time. We are always coming up with ideas and \[SENSITIVE CONTENT\] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing Botsplash They had the most robust features, a great mobile app, and were willing to build out a robust velocify integration. It was a no brainer Review Source Response from Botsplash February 1, 2022 Todd, We appreciate the thorough review! It's great to hear that your outlook on Botsplash is so positive and we truly enjoy working with you. Please don't hesitate to reach out to us if you ever need anything! CR Christopher R. Loan Originator Financial Services Used the software for: 6-12 months ### "Botsplash " January 28, 2022 5.0 10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales Pros Not having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication. Cons Haven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize Switched from [Velocify](https://www.capterra.com/p/129463/Velocify/) Texts were always getting blocked and flagged as spam Review Source Response from Botsplash February 1, 2022 Christopher, We appreciate you taking the time to leave us a review. It's great to hear that your SMS strategy has improved since adopting Botsplash. Please let us know if you need anything! LJ Lindsay J. Sr Finance Manager Banking Used the software for: 1-2 years ### "Game Changer" November 8, 2023 5.0 Pros Implementing Botsplash into our daily communication with borrowers has been an absolute game changer. It is so easy to use and allows us to be so much more productive! Cons There is not much I do not like about Botsplash, thank you! Review Source Response from Botsplash January 23, 2024 Lindsay, we're thrilled to hear that Botsplash has been a game-changer for your engagement strategy. Thank you for taking the time to leave us a review! JD Joseph D. Mortgage loan originator Banking Used the software for: 1-2 years ### "Couldn't be happier" November 7, 2023 5.0 Great experience! Great customer engagement Pros Customer engagement, automated texts are great Cons There is nothing I do not like about his product Review Source Response from Botsplash January 23, 2024 Thank you for taking the time to leave us a review! We are thrilled to hear that our solutions are heping your day-to-day customer engagement efforts.   NT Nicholas T. Client Success Manager Financial Services Used the software for: 6-12 months ### "Botsplash and you" January 28, 2022 5.0 Botsplash is easy to learn and makes communicating with clients a breeze. Pros I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless. Cons There are no major items I dislike. It is a quick texting program that works exactly as you'd expect. Review Source Response from Botsplash February 1, 2022 Nicholas, We're excited to hear that you have found Botsplash to be helpful and easy to use! Thank you for taking the time to leave this review. If you need anything, we're here for you. MN Marc N. Client Success Manager Financial Services Used the software for: Less than 6 months ### "Great software to use!" January 28, 2022 5.0 Overall this software is fantastic & is a reliable/critical tool in my daily work. Pros User friendly, options available, features including dialogue history Cons If I lock out of my computer & log back on I "sometimes" have to close out & reopen it. Not really an issue though Review Source Response from Botsplash February 2, 2022 Marc, Thank you for taking the time to leave this review! Please don't hesitate to reach out to us if you ever need anything. KR Kellie R. Client Success Manager Financial Services Used the software for: 6-12 months ### "Highly Recommend Bot Splash " January 28, 2022 5.0 Easy to use and allows us to provide a strong customer service presence Pros All us to keep history of the conversations and have the ability to have instant connection with the borrowers Cons There has not been any negative takeaways Review Source Response from Botsplash February 1, 2022 Kellie, Thank you for taking the time to leave us a review! We appreciate you using Botsplash. Please don't hesitate to reach out to us with any questions. KB Kristen B. Processor Banking Used the software for: Less than 6 months ### "Great option for communication!" January 22, 2019 4.0 Pros I love the ease of using botsplash for communication with my borrowers! Cons I do wish multiple people within the company could text with the borrower without having to wait for transfers. Review Source Response from Botsplash May 14, 2019 Kristen thank you so much for the review. I'm sure you are aware about the "Shared Conversation" feature we launched 2 months ago. Yes! Now multiple people (Loan Officer, Processor) can join a conversation and engage at the same time. No need of transfers. All assigned agents get alerts and notifications. And, if you need to mute, we have the "mute" feature too. Hope we continue to wow you and team by providing the best tools to make conversations happy, easy and convenient, so that you can close more and faster. ? mA mike A. loan officer Financial Services Used the software for: Less than 6 months ### "review for botsplash" May 15, 2019 4.0 so far so good. Pros That you can actually text potential clients. Havent really used it enough to know all the features Cons didn't use enough to really critique. I don't like how the botsplash window times out after a while so I find myself always refreshing. Review Source AW Amanda W. Processor Banking Used the software for: Less than 6 months ### "Texting " January 21, 2019 3.0 It is helpful when you cant get a borrower on the phone. Pros I can text a borrower which is super helpful Cons The transfer back and forth, it can cause me to not see messages come through if the banker went in and texted a Borrower. Review Source Response from Botsplash January 22, 2019 Amanda, thanks for taking the time to submit a review. Happy to read the platform is helpful. One of our early initiatives for 2019 is to allow for multi-agent chat, that will take away the fiction during transfers. We will keep you posted. KR Katherine R. LO Banking Used the software for: Less than 6 months ### "Enjoy" November 10, 2020 5.0 Enjoy Pros I enjoy using Botsplash to speak to my customers. Enjoying the ease of the platform. Thank you! Cons Wish more customers would use the software Review Source MC Megan C. processor Banking Used the software for: Less than 6 months ### "botsplash review" January 22, 2019 4.0 Pros pretty quick and easy. customers seem to like this feature Cons the new alert is super loud and alarming and doesn't allow us to adjust volume. Review Source Response from Botsplash May 14, 2019 Thanks Megan for taking time to review. We heard you loud and clear! A few weeks ago we introduced a new "volume control" feature on the dashboard. You can now adjust the sound levels to suit your need. Hope that helps. TC Tiffaney C. Loan Processor Banking Used the software for: Less than 6 months ### "Fast way to connect with clients on the go!" January 21, 2019 5.0 Pros I like how I can transfer the file back to the loan officer, and I love that it gives my busy customers a chance to reply when they cannot check their emails. Cons I wish it could be minimized to look more like a chat. Review Source Response from Botsplash January 22, 2019 Tiffaney, thank you for taking the time to review. We will discuss with your team to display the portal as a chat. NT Nikki T. Processor Financial Services Used the software for: Less than 6 months ### "Botsplash review" January 22, 2019 4.0 Pros Convenience and easy to get a hold of the borrowers. Cons Still in the process of getting use to the software Review Source Response from Botsplash May 14, 2019 Thanks for the note Nikki. Hope the platform is continuing to serve your well and assist you to help/reach out to borrowers in timely, convenient manner. RH Rob H. proc Financial Services Used the software for: Less than 6 months ### "using botsplash" January 22, 2019 4.0 been a pleasant experience Pros ease of reaching borrower to communicate Cons nothing I am very happy with the ability to use Review Source Response from Botsplash May 14, 2019 Rob - thank you for the note. We hope to give you the best tools to engage, converse and close! CH Clayton H. Processor Wholesale Used the software for: Less than 6 months ### "Processing" January 21, 2019 1.0 too many things to keep up with Pros text people that can't talk on the phone Cons too many things to keep up with when people calling and emailing all day Review Source Response from Botsplash January 22, 2019 Hello Clayton, sorry to hear the platform appears overwhelming for you. Our goal is give you and your customers ways to communication faster and easily so that there is lesser wait time on both sides. We will reach out to you and company admin to discuss how we can make it a better experience. JV John V. Licensed Loan Officer Assistant Financial Services Used the software for: 1-2 years ### "How Botsplash helps our business" October 5, 2022 5.0 I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers. Pros I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business. Cons I wish it would allow you to use more words when you are having a conversation with a new potential client... Review Source Response from Botsplash October 11, 2022 John, Thank you for taking the time to leave a review! We are glad to hear that our product is enhancing your consumer engagement process. Please let us know if you ever need anything. SW Steven W. Marketing Operations Manager Banking Used the software for: 6-12 months ### "Great Texting Platform" June 22, 2021 5.0 Pros The feature I like most about Botsplash is how user friendly it is. Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product. Cons I do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution. Review Source PM Paul M. Lead Marketing Manager Financial Services Used the software for: 6-12 months ### "Always improving and invaluable support" March 20, 2020 5.0 Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. \[SENSITIVE CONTENT HIDDEN\] are the best kind of partners you want to work with. Pros Botsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future. Cons Initially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this. Review Source BG Brian G. Senior finance manager Consumer Services Used the software for: 6-12 months ### "Botsplash SMS" January 28, 2022 5.0 I use it everyday and it makes me more efficient in my daily routine. The app on my phone works just as well when I'm on the go. Great great product! Pros Easy to use. Very effective and a great time saver. Cons I really can't think of any cons with this program. Review Source Response from Botsplash February 1, 2022 Brian, We appreciate you taking the time to leave your feedback! It's great to hear that Botsplash has increased the efficiency of your daily routine. As always, we're here for you if you need anything! ES Eric S. Loan Officer Banking Used the software for: 6-12 months ### "Crucial for business" January 28, 2022 5.0 Botsplash has definitely increased my new business and communication with current and past clients. Pros The scheduled texts feature is extremely helpful and saves time. Cons Haven't had issues and software helps in many business aspects. Review Source Response from Botsplash February 1, 2022 Eric, We appreciate the kind words. It's great to hear that Botsplash is making client communication more efficient for you. Please let us know if you ever need anything! WJ William J. Sales Manager Financial Services Used the software for: 6-12 months ### "Love Botsplash!" January 28, 2022 5.0 Pros Ease of use and how much it helps in all departments Cons Have not found any cons yet. Botsplash is a great company and works with us to customize items that make it even more helpful. Review Source Response from Botsplash February 1, 2022 William, Thank you for taking the time to leave this review and for using Botsplash! Please let us know if you need anything, we're here to help. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.