# Page 2 | Botsplash Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Botsplash the right Customer Engagement solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182423/Botsplash/reviews --- Botsplash 4.5 (55) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Botsplash ## Showing most helpful reviews Showing 26-50 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Michael P. Director of Lead Marketing Financial Services Used the software for: 6-12 months ### "Excellent Software for Chat & SMS" March 20, 2020 5.0 We decided to implement Botsplash because we wanted to bring on web chat onto our various channels. After implementation, we quickly saw the potential of this product and have sense expanded it to use their text features. The support from Aru and her team has been excellent and I would highly recommend this product. Pros \- Easy to setup and monitor chats - Reporting - Implementation team was phenomenal - Customer Service Cons \- I don't have any complaints at this time Review Source SM Shawn M. Mortgage coordinator Banking Used the software for: 6-12 months ### "Wonderful " January 28, 2022 5.0 Great Pros Easy and efficient. The text canned message make texting much faster. Cons Certain words that are put into text, like loan, signals a violation error. The text does not go through. Review Source Response from Botsplash February 2, 2022 Shawn, We appreciate you taking the time to review Botsplash. If you ever need anything we're here for you! MC Michael C. Mortgage Loan Originator Financial Services Used the software for: 1-2 years ### "Botsplash Review" May 15, 2019 2.0 Great!! Pros It is really easy to use, and it is multifuctional. It is a perfect platform for Amerisave Cons It bugs out or freezes. I have to continue refreshing or logging in and out to make it work. Both edge and IE do this. Review Source CW Chartrice W. Mortgage Loan Officer Financial Services Used the software for: 1-2 years ### "Great product!" November 10, 2020 5.0 My overall experience has been great! Pros Simple and easy way to communicate with borrowers. Cons I really can't think of anything that I don't like about the software. Review Source MI Mohamed I. Loan Originator Banking Used the software for: 1-2 years ### "Fantastic Software" November 11, 2020 5.0 Pros Easy to Maneuver and allows you to do alot with just clicking a few buttons Cons No complaints, it allows you to do a lot as I stated above. Review Source KD Katie D. CSM Financial Services Used the software for: Less than 6 months ### "Satisfied User" January 28, 2022 5.0 Pros It's convenient and easy to use! Cons I haven't used the software long enough to notice any defects or areas for improvement. Review Source JC Jeff C. Loan Originator Financial Services Used the software for: 6-12 months ### "Best text message software I've used for work" November 10, 2020 5.0 Pros User interface is incredibly efficient and easy to use!! Cons The notification bell ringing non stop even when notification has disappeared Review Source WH William H. Mortgage Banker Banking Used the software for: 6-12 months ### "Botsplash Review" September 30, 2020 5.0 Great! Pros quick responses, user friendly, I haven't had any customers complain Cons Honestly, there isn't anything that comes to mind. Review Source MH Matthew H. Processor Banking Used the software for: Less than 6 months ### "BotSplash Review" January 21, 2019 4.0 Pros I like the quick access to customers the best. Cons The new alert sound goes off too much and doesn't allow us to adjust volume. Was promised features by our company which aren't available to us. I cannot access documents that are texted in without saving them to my computer first. Locks up daily and have to exit Internet Explorer completely. Even when I'm logged into the system, it sends me emails as if I weren't. Review Source Response from Botsplash May 14, 2019 Matthew - we heard you and the others ?. You may have noticed the platform now has a volume adjustment feature. Keep it as loud or as mild as it best suits you. Appreciate the review and feedback, thanks a bunch. This helps us improve out platform and ensure you and team are getting the best. LS Luis S. MLO Financial Services Used the software for: 6-12 months ### "Great Messaging System" November 10, 2020 4.0 Pros Fast and easy to use, and is a very useful product Cons nothing , I like everything about this product Review Source AD Alan D. Processor Banking Used the software for: Less than 6 months ### "Botsplashe Review" January 21, 2019 5.0 The problem I have is generally customers don't pay attention to personal email and don't always answer the phone. Most people do always text back and it allows me to stay in contact with them. Pros I enjoy being able to be in contact directly with the customer. It allows them to stay in touch even if they are currently busy. Cons I don't really have any complaints. It may be that I haven't had enough time with it to see any major flaws. Everything seems to work as intended and it allows me to stay in touch with them even if they can't talk. Review Source Response from Botsplash May 14, 2019 Dunn - thank you for review and feedback. Helps us be best at what we have to offer. Hope we continue to assist you and team to convert conversations to closings! KB Kelly B. loan processor Financial Services Used the software for: Less than 6 months ### "Useful tool" January 21, 2019 4.0 Pros A quick way to communicate with borrowers who prefer to text instead of call/email. Cons Sometimes when I go to respond to a customer's text, it tells me I don't have the right to do so because they are assigned to the loan originator. Then I have to go to the overview screen in their file to send them a response. Review Source Response from Botsplash May 14, 2019 Hello Kelly - In Feb this year, we launched "shared conversation" feature. With this you no longer need to wait of a LO to transfer you the customer. You and the LO can send messages all at the same time. If you have any questions regarding "shared conversation" feature, please reach out to Botsplash Admin at AmeriSave. Thank you for taking the time to post a review. RH Rebecca H. Processor Financial Services Used the software for: Less than 6 months ### "Botsplash Review" January 21, 2019 5.0 Pros How easy it is to connect with borrowers just as I would the friends I text with. Cons The alerts when a new Botsplash message comes in - is alarming. I would like to be alerted, don't get me wrong, but I can't have my volume level on the same volume level I have my phone to hear people if I don't want to be shocked by the Botsplash alert bells. Review Source Response from Botsplash May 14, 2019 Rebecca - thank you for the review and the note. No more alarming! A few weeks ago we rolled out "volume control". You can now adjust the sound levels to suit your preference. Hope this helps and is less annoying. JB Jordan B. Mortgage Coordinator Banking Used the software for: Less than 6 months ### "Excellent " January 28, 2022 5.0 Pros I feel that it has easy access to the myself and employees Cons No issues with this software. It’s great Review Source Response from Botsplash February 1, 2022 Jordan, Thank you for taking the time to leave us a review! Please don't hesitate to reach out to us if you need anything. ES Erin S. processor Banking Used the software for: Less than 6 months ### "processor" January 23, 2019 1.0 It has not been very good at all. I find it to be more of a hinderance than a benefit. Pros its an alternate to reach out to a client Cons it freezes up all the time and I am constantly having to shut it and open it. Review Source Response from Botsplash May 16, 2019 Hello Eric - Thanks for the note. Botsplash team along with AmeriSave did extensive exploration for several weeks and were able to resolve the intermittent freezing issues related to IE. You should not be seeing slowness or issues any longer. Please connect with Botsplash Admin at AmeriSave if any issues. We would like to be sure we investigate and address the same. RW ROXANNE W. Loan Processor Banking Used the software for: Less than 6 months ### "Botsplash " November 13, 2020 5.0 It has been great. Pros Its the way of the world today. Everyone uses a cell phone and they can't always answer. A text message with get the message to the receiver right away. Cons I don't dislike anything about the software. It is really great. Review Source jC james C. processor Financial Services Used the software for: Less than 6 months ### "Botsplash Review" January 21, 2019 5.0 great so far, haven't needed to us it as much so far, but good for borrowers who are always on the run, older, or have limited availability to a computer. Pros provide a form of instant communication Cons documents sent through botspalsh are cut off when trying to print to PDF sometimes Review Source Response from Botsplash May 14, 2019 James - thank you for providing a review. We appreciate it! You should not longer experience any document issues, if it is still occurring please contact Botsplash Admin at AmeriSave IT and we will follow up with them. B"M Brian "Bronco" M. Mortgage inator/Loan Officer Financial Services Used the software for: Less than 6 months ### "Botsplash improvement" May 15, 2019 4.0 Pros Easy to communicate with clients/buyers/prospects. Cons doesn't automatically bring contact into my queue... several more steps for me to secure this lead before other loan officers can grab it.. Review Source MT Mark T. Licensed Mortgage Specialist Real Estate Used the software for: Less than 6 months ### "Best Ever" November 10, 2020 5.0 Pros I have used a few platforms but to have a platform directly go to the customer cellphone is awesome Cons Its hard to turn off notifications once they are turned on Review Source TR Tyler R. Loan Originator Financial Services Used the software for: 6-12 months ### "Great product" November 10, 2020 5.0 Pros The ability to communicate with my customers and it going to my email. Cons The way it appears in my email, and how it is one thread on your phone. Review Source LW Lindsay W. Processor Financial Services Used the software for: Less than 6 months ### "Another form of communication" January 21, 2019 5.0 Pros It's another way that we can communicate with our customers Cons I wish that we could respond from our phone when we're away from the office Review Source Response from Botsplash May 14, 2019 Lindsay - thanks for taking the time to review. We appreciate the feedback. Yes, you can respond from your phone or engage from your phone, when stepped away. Please contact Botsplash Admin at AmeriSave and they will be able to help you out. JC Jacqueline C. Loan Processor Financial Services Used the software for: Less than 6 months ### "Botsplash Review" January 22, 2019 5.0 Pros I love that I can get a hold of my Borrowers via texting to get them to complete something quickly for me rather than wait for a call back or e-mail response. Cons I have not used it long enough to describe any cons. Review Source Response from Botsplash May 14, 2019 Thank you for taking the time to review. Hope the platform continues to assist you with customer engagement, document exchange and scheduling. MM Mark M. Processor Financial Services Used the software for: Less than 6 months ### "Survey" May 15, 2019 3.0 Pros I am able to text with my clients for easier communication. Cons Not able to clear clients that are no longer in portfolio. Review Source mS marcin S. Lending Officer Banking Used the software for: Less than 6 months ### "review" November 10, 2020 5.0 Pros Easy to use, simple, user friendly, and provides the tools i need Cons nothing i dislike, it just works. good product. Review Source CM Chris M. Loan Processor Financial Services Used the software for: Less than 6 months ### "Botsplash" January 21, 2019 5.0 More communication with borrowers. Esp borrower's that go MIA Pros I can get a hold of borrower's that don't respond to calls/emails Cons I like everything about botsplash. Can't say anything bad Review Source Response from Botsplash May 14, 2019 Chris - Thank You! Thrilled to read and appreciate the time taken to leave us a great review. We look forward to continue to wow you with our platform! 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