Buffalo Computer Graphics

DisasterLAN


5 / 5
7 reviews

Who Uses This Software?

Public and Private Sector Emergency Managers


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Buffalo Computer Graphics
  • www.buffalocomputergraphics.com/
  • Founded 1982
  • United States

About DisasterLAN

DisasterLAN (DLAN) is a web-based, mobile friendly incident management system that provides tools for shared situational awareness, workflow-based information management, and real-time communication to help your team prepare for, respond to, and report on issues. With DLAN in your toolbox, you will be properly prepared to manage daily operations, emergencies, and everything in-between.


DisasterLAN Features

  • Audit Trail
  • Corrective Actions (CAPA)
  • Disaster Recovery
  • Incident Reporting
  • OSHA Compliance
  • Root-Cause Diagnosis
  • Safety Management
  • Task Management
  • Ticket Management

DisasterLAN Reviews Recently Reviewed!


A solid platform for planning, preparing & responding to complex, distributed emergencies/incidents.

Jan 25, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: DLAN offers a lot of functionality in a well-integrated package. Information is the lifeblood of effective assessment, preparation, and response for emergencies and disruptions. DLAN lets your team effectively take in, navigate, and work through information flows that would otherwise end up being chaotic.

Text-based, visual, geographic, and data-based information are all brought together in various ways to enable decision-makers, analysts, and direct responders to work more effectively as a coordinated whole.

Using DLAN our people are able to communicate, coordinate and collaborate across a large geographic footprint during planning, preparation, response and recovery. DLAN's integrations and workflows take things well beyond ad-hoc cobbling together of email and other common general-use tools.

Cons: UI and UX are weak points though I suspect this is also the case with other comparable platforms.

For those used to using the range of SaaS providers currently out there for various purposes, you'll have experience with different UI/UX design approaches. If you've used a range of purchased apps on your phones and tablets, you'll also have experienced a different slew of UI/UX design approaches. Some are better than others, some more intuitive than others.

When I train others on the platform, I often tell them "Engineers developed this thing, not designers. The functionality is there, but the names, locations, and clickflow are often not intuitive."

Some modules that allow for collaborative content creation & modification are sequentially-collaborative rather than simultaneously-collaborative like Google Docs or other platforms. When describing to people that a particular module is "collaborative", these days users immediately think of simutaneous collaboration.

Overall: If you are operating an EOC or leading/supporting a distributed/multi-site response, DLAN is a solid platform to use.

The model based around tickets for resolving individual elements or issue per incident is very effective for responses that do not primarily revolve around the deployment teams and assets to particular locations.

Due to the unintuitive nature of the UI/UX and the need for many people to wrap their minds around how tickets are different from emails, your teams will need significant initial training & practice to get accustomed to DLAN. Furthermore, your teams must remain active on DLAN in order to remain familiar and effective with DLAN.

The BCG representatives we worked with were very attentive and helpful. Our configuration team had a good experience with the company.

Lastly, like many systems with a large operational footprint, in a variety of ways you will have to change your processes to fit the tool. As a COTS solution, there are definite limits on how far the system can be tailored to match your processes. These accomodations to the tool affect the dynamics and flow within your EOC and response structure. Some will be neutral, some beneficial, and others subtly detrimental. You need to have experience and insight into your current flows, dynamics and strengths in order to assess the effect of those accomodations.

DLAN Review

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: As an Emergency Preparedness Program Manager for Bruce Power, I worked effectively with BCG to shape specific aspects of DLAN to meet our needs for data input into the software prior to implementing on site. It was beneficial to be able to custom develop forms and make preparation for automated input into the system to meet our needs. BCG was very accommodating and a pleasure to work with in this regard. Flexibility in creating custom dashboards and ease in retreiving automated trends is very useful to meet the needs of consolidating complex data sets to support a timely situational awareness and effective decision-making process. The cloud-based approach provides an excellent avenue for ease in secure data sharing with multiple agencies.

Cons: It is difficult to pinpoint anything negative about DLAN in comparison to other products on the market.

Overall: DLAN is an excellent tool to enhance situational awareness, timely decision making and data sharing with multiple agencies. It was a pleasure working with BCG and FutureShield to support the development of a customized approach. They provide excellent support that ensures effective customization, implementation and ongoing support. Well done!

DLAN - FutureShield's choice for our Canadian Emergency Manager clients

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: FutureShield has been involved in re-selling EOC software since 2006. We have worked with many solutions and settled on DLAN to support the requirements of a BC based university and then again for the PanAM and Parapan Games in 2015. From there, we haven't looked back. DLAN is a comprehensive web-based solution (either cloud-based or installed at client sites) with a mobile responsive interface allowing it to be used in a physical or virtual EOC. We have had many Canadian organizations choose DLAN and they are very happy with the IMS/ICS forms, Sitrep and IAP automation, logs, ticket-based incident management, single-button reporting as well as flexible dashboards. For those looking to replace white boards, paper forms, and out-dated and less flexible solutions in the EOC, DLAN is a great choice.

Cons: FutureShield does not have any negative comments to make for DLAN.

Capable, flexible emergency management solution

Apr 23, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to adapt to our needs is impressive. It seems like there is a way to configure DLAN to conform to our needs.

Cons: While it is fairly easy for users to navigate, it takes time and thought by administrators to get DLAN set-up. This can be time consuming.

Overall: Sharing information with senior officials is challenging. DisasterLAN helps to make data visual.

D-Lan Review

Mar 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the software works well, if we ever have a problem of can't figure out to do something the support staff is always available to help. They are very responsive to additions or changes we would like to see.

Cons: I cannot think of any real cons with the software.

Overall: We have been using D-Lan for many years (at least since 2011). We have never had any real problems with the system. BCG has always been available to help. They have worked with our Planning dept to get the maps they have created into the system. They have made changes we need to the system when we asked.

Disaster LAN Evaluation

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and clear, uniform information sharing with appropriate partners as well as visual resource request and tracking process. Integration with ArcGIS Online is a very valuable feature.

Cons: I like it all. It serves out needs very well.

Overall: This product was obtained to streamline and manage our Emergency Operations Center activities and enhance our ability to communicate with community partners during emergencies and planned events.

Great software!

Mar 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use platform with great training and support.

Cons: Software does not always operate the same on mobile devices.

Overall: Information sharing among staff has improved using DLAN!