--- title: "DisasterLAN Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DisasterLAN Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/182445/DisasterLAN/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # DisasterLAN Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DisasterLAN ## What is DisasterLAN? With user-friendly tools for shared situational awareness, workflow-based information management, and real-time communication, DisasterLAN (DLAN) will help your team prepare for, respond to, & report on issues. BCG will configure DLAN to integrate with your current systems and processes. Administrators can customize the system using our simple toolsets, with no programming skills required. With DLAN, you will be properly prepared to manage daily operations, emergencies, & everything in-between ## What is DisasterLAN used for? [Incident Management](https://www.capterra.com/incident-management-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## DisasterLAN alternatives Highest Rated [4.8 (255)](https://www.capterra.com/p/143579/SiteDocs/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,779)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (356)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182445/DisasterLAN/alternatives/) ## FAQs about DisasterLAN Overview ### Which roles and teams benefit most from DisasterLAN? DisasterLAN is most used by emergency management leaders, coordinators, preparedness program managers, and grid emergency supervisors who organize incident plans, track response activities, and maintain operational readiness. IT developers and analysts support system configuration and data management, while executives, consultants, and training staff use it to oversee preparedness programs, exercises, and stakeholder coordination. Answer based on 10 reviews Overview ### What company size and specific industries is DisasterLAN built for? DisasterLAN is designed for small to large public and private sector organizations, including those in emergency management, healthcare, transportation, utilities, education, and corporate environments. It fits organizations that need disaster and incident management support across both government and business settings. Features and Usability ### What are the key features of DisasterLAN? DisasterLAN offers incident management, IT incident management, disaster recovery, and risk assessment for emergency response workflows. It also includes alerts and notifications, real-time monitoring and reporting, task management, workflow management, document management, audit trail, and customizable forms, reports, and templates for coordination and recordkeeping. Integrations ### Which third-party tools and platforms does DisasterLAN integrate with? DisasterLAN integrates with ArcGIS, Microsoft Outlook, and Twitter/X. These catalog integrations connect incident management workflows with mapping, email, and social communication tools, giving teams a small set of core third-party options for coordinating response activities across different channels. Getting Started and Support ### What training and onboarding options does DisasterLAN offer? DisasterLAN provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual guidance for teams getting started. Getting Started and Support ### What customer support options does DisasterLAN offer? DisasterLAN provides Email/Help Desk, FAQ/Forum, Phone Support, and 24/7 Live Rep support. No reviewer feedback about support experience is available in the catalog data, so no user sentiment on response times, helpfulness, or common frustrations can be stated. ## Features AI summary Based on 984 Incident Management reviews Capterra data shows that buyers of incident management software rank the following features as their top priorities: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) DisasterLAN includes **Incident Reporting** and **Real-Time Monitoring**, giving teams the tools to document events as they happen and keep watch over active situations in real time. However, it does not include **Compliance Management**. Instead, it offers other highly rated capabilities, such as **Real-Time Notifications** (**59%**) and **Alerts/Notifications** (**57%**), which help teams respond faster, stay informed during incidents, and coordinate actions more effectively across the organization. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Audit Trail A record of all activities within the system, including user access, changes made, etc. Communications Management Record and track all relevant internal and external communications DisasterLAN 30 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Communications Management: Record and track all relevant internal and external communications - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Visualization: Graphical representation of data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Management: Store, manage and track all forms in a centralized location - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Risk Assessment: Initiate collection and analysis of known risks - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (10) 4.6 Based on 10 reviews ## Pricing Value for money 4.8 (6) Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Esri ArcGIS](https://www.capterra.com/p/93333/ArcGIS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.7 Based on 10 reviews Filter by rating Counts reflect reviews available in this feed. 5(8) 4(1) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful EM Emergency Management Coordinator Emergency Management Coordinator Used the software for: 1-3 years ### "Great software!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2019 Information sharing among staff has improved using DLAN! Pros Easy to use platform with great training and support. Cons Software does not always operate the same on mobile devices. IC Independent Consultant Independent Consultant Used the software for: 3-5 years ### "A solid platform for planning, preparing & responding to complex, distributed emergencies/incidents." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 28, 2019 If you are operating an EOC or leading/supporting a distributed/multi-site response, DLAN is a solid platform to use. The model based around tickets for resolving individual elements or issue per incident is very effective for responses that do not primarily revolve around the deployment teams and assets to particular locations. Due to the unintuitive nature of the UI/UX and the need for many people to wrap their minds around how tickets are different from emails, your teams will need significant initial training & practice to get accustomed to DLAN. Furthermore, your teams must remain active on DLAN in order to remain familiar and effective with DLAN. The BCG representatives we worked with were very attentive and helpful. Our configuration team had a good experience with the company. Lastly, like many systems with a large operational footprint, in a variety of ways you will have to change your processes to fit the tool. As a COTS solution, there are definite limits on how far the system can be tailored to match your processes. These accomodations to the tool affect the dynamics and flow within your EOC and response structure. Some will be neutral, some beneficial, and others subtly detrimental. You need to have experience and insight into your current flows, dynamics and strengths in order to assess the effect of those accomodations. Pros DLAN offers a lot of functionality in a well-integrated package. Information is the lifeblood of effective assessment, preparation, and response for emergencies and disruptions. DLAN lets your team effectively take in, navigate, and work through information flows that would otherwise end up being chaotic. Text-based, visual, geographic, and data-based information are all brought together in various ways to enable decision-makers, analysts, and direct responders to work more effectively as a coordinated whole. Using DLAN our people are able to communicate, coordinate and collaborate across a large geographic footprint during planning, preparation, response and recovery. DLAN's integrations and workflows take things well beyond ad-hoc cobbling together of email and other common general-use tools. Cons UI and UX are weak points though I suspect this is also the case with other comparable platforms. For those used to using the range of SaaS providers currently out there for various purposes, you'll have experience with different UI/UX design approaches. If you've used a range of purchased apps on your phones and tablets, you'll also have experienced a different slew of UI/UX design approaches. Some are better than others, some more intuitive than others. When I train others on the platform, I often tell them "Engineers developed this thing, not designers. The functionality is there, but the names, locations, and clickflow are often not intuitive." Some modules that allow for collaborative content creation & modification are sequentially-collaborative rather than simultaneously-collaborative like Google Docs or other platforms. When describing to people that a particular module is "collaborative", these days users immediately think of simutaneous collaboration. SG Supervisor, Grid Emergency Management Supervisor, Grid Emergency Management Used the software for: 3-5 years ### "DLAN Use" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 6, 2020 Pros Considers a wide-range of incident response communication activities and streamlines these into one space. Cons Requires a fair bit of ramp up to get users familiar with the software (not exceptionally intuitive). Requires a fair bit of customisation before it can be deployed. DO Director of Emergency Management Director of Emergency Management Used the software for: 3-5 years ### "DisasterLAN adapts to our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2019 Recently, we had an EOC activation for a flooding incident. DLAN was able to help us visualize multiple scenarios based on predicted flooding. The DLAN GIS tool was quick to load different flood maps. This aided decision makers by quickly understanding what could happen if flood waters reached peak levels. Although we have other robust GIS software, DLAN was quick, accurate, and met our needs to quickly assess threats to affected homes. Pros Configurable-DisasterLAN is able to flex and bend to our EOC structure Big Tent-We can bring all of our emergency management partners together for collaborative management, whether or not they able to access city networks and other firewall barriers Customer Service-Buffalo Computer Graphics treat our problems like their own; they work with us to resolve issues; they are quick to respond, and provide effective solutions Continuous Improvement-DisasterLAN is continually improving; they offer frequent updates and roll out new features Cons For DisasterLAN for function the best, it is necessary to send admin time on the front end to configure and optimize. This takes trial-and-error to set-up and test. Because it is highly configurable, it meets our needs. This flexibility does require attention to set-up before the emergency incident occurs. EP Emergency Preparedness Program Manager Emergency Preparedness Program Manager Used the software for: 1-3 years ### "DLAN Review" 5.0 January 28, 2019 DLAN is an excellent tool to enhance situational awareness, timely decision making and data sharing with multiple agencies. It was a pleasure working with BCG and FutureShield to support the development of a customized approach. They provide excellent support that ensures effective customization, implementation and ongoing support. Well done! Pros As an Emergency Preparedness Program Manager for Bruce Power, I worked effectively with BCG to shape specific aspects of DLAN to meet our needs for data input into the software prior to implementing on site. It was beneficial to be able to custom develop forms and make preparation for automated input into the system to meet our needs. BCG was very accommodating and a pleasure to work with in this regard. Flexibility in creating custom dashboards and ease in retreiving automated trends is very useful to meet the needs of consolidating complex data sets to support a timely situational awareness and effective decision-making process. The cloud-based approach provides an excellent avenue for ease in secure data sharing with multiple agencies. Cons It is difficult to pinpoint anything negative about DLAN in comparison to other products on the market. VP Vice President Vice President Used the software for: 3-5 years ### "Disaster Lan and Innovative Problem Solving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2020 Pros You developed a program to offer our customers a rapid assessment of their infrastructure against natural disasters. We worked with the Buffalo Computer Graphics staff . They developed a software program that would provide us the tool to conduct the evaluations. This provided us the opportunity to offer this service to our clients across the States and Canada. Cons We didn't find any difficulties with the product. When we realized the capabilities we could build into the program we immediately wanted to expand the software's capabilities. If anything we wanted to upgrade the software faster the you can expect programmers to make the requested updates. a great team to work with when developing innovative ideas. CW Cynthia W. President Used the software for: 3-5 years ### "DLAN - FutureShield's choice for our Canadian Emergency Manager clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2019 Pros FutureShield has been involved in re-selling EOC software since 2006. We have worked with many solutions and settled on DLAN to support the requirements of a BC based university and then again for the PanAM and Parapan Games in 2015. From there, we haven't looked back. DLAN is a comprehensive web-based solution (either cloud-based or installed at client sites) with a mobile responsive interface allowing it to be used in a physical or virtual EOC. We have had many Canadian organizations choose DLAN and they are very happy with the IMS/ICS forms, Sitrep and IAP automation, logs, ticket-based incident management, single-button reporting as well as flexible dashboards. For those looking to replace white boards, paper forms, and out-dated and less flexible solutions in the EOC, DLAN is a great choice. Cons FutureShield does not have any negative comments to make for DLAN. KB Kelsey B. IT Developer/Analyst Used the software for: I used a free trial ### "Robust Variety of Features" 5.0 September 13, 2019 Disaster LAN has provided us a great learning experience, and we’ve been able to enhance our knowledge and understanding of a lot of things we are working to implement. Disaster LAN may not currently be our choice, but the possibilities may change in the future. Pros The thing I like most about Disaster LAN is the wide array of emergency communication features. Our agency is currently implementing several emergency notification methods and Disaster LAN appears to enhance all of them. From monitoring our agency’s Twitter feed and even posting updates to Twitter for us, to two way messaging features, it seems to have it all. Cons The thing I liked least is that it isn’t very cost effective. Our budget cannot sustain the cost at this time. TS Training Secretary Training Secretary Used the software for: 3-5 years ### "D-Lan Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2019 We have been using D-Lan for many years (at least since 2011). We have never had any real problems with the system. BCG has always been available to help. They have worked with our Planning dept to get the maps they have created into the system. They have made changes we need to the system when we asked. Pros the software works well, if we ever have a problem of can't figure out to do something the support staff is always available to help. They are very responsive to additions or changes we would like to see. Cons I cannot think of any real cons with the software. CO Chief of Emergency Management Chief of Emergency Management Used the software for: Less than 1 year ### "Disaster LAN Evaluation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2019 This product was obtained to streamline and manage our Emergency Operations Center activities and enhance our ability to communicate with community partners during emergencies and planned events. Pros Ease of use, and clear, uniform information sharing with appropriate partners as well as visual resource request and tracking process. Integration with ArcGIS Online is a very valuable feature. Cons I like it all. It serves out needs very well. [View all Reviews](https://www.capterra.com/p/182445/DisasterLAN/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.