QEval Pro serves various clients and domain from Telecome , Transportaion , Insurance & Many More
QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.
Used as directed and it works great
Pros: it realy takes the guess work out of creating quality evaluations
Cons: the Reports are not always too easy to manage
Pros: I like that I can run reports on individual's and teams as a whole
Cons: I don't like that when I click the remember me box it don't stay.
Super Easy to Use and Understand
Pros: The reporting feature is great. I can see an agent overall performance in a snap shot for the whole year as well as filter the reporting by score-card category.
Cons: The option to play back a record sometimes do not work depending on which web browser you are using.
Pros: It is very easy to search for the agents to locate the scores for selected dates.
Cons: Do not have any dislikes at the moment.
Overall: It is very helpful to review scores
Pros: It is very user friendly and easy to connect with others
Cons: Some times it may lag a little longer than expected.
Overall: Very use full and user friendly .
Pros: It is very user friendly. The agents here seem to like what they can receive immediate feedback on calls being evaluated
Cons: I actually have no cons in regards to the q eval system
Overall: My overall experience with q eval has been great