--- title: "QEval Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QEval Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/182454/QEvalPro/" page_type: "product" language: "en" --- # QEval Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QEval ## What is QEval? QEval is Etechs SaaS-based quality monitoring platform, focusing Operations, and strategic solution designed for contact centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval with Etech as your partner helps in identifying opportunities and actions to improve the processes, sales conversion, and customer satisfaction. ## What is QEval used for? [IVR](https://www.capterra.com/ivr-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) Overall rating Based on 20 user reviews Reviews sentiment Positive 75% Neutral 15% Negative 10% Starting price $40 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QEval?[Manage this product listing](https://www.g2.com/products/qeval/claim_requests/new?auto=true) ## QEval Overview Updated September 2026 AI summary QEval provides businesses of all sizes with cloud-based tools for managing and evaluating call center operations. Covering categories such as call center management, quality assurance, and speech analytics, it features call monitoring, transcription, performance management, and multi-channel communication. Notable options include AI Copilot and sentiment analysis, supporting organizations aiming to track, analyze, and improve customer interactions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QEval 4.0 (20) VS. [### Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Starting Price $40 Per User, Per Month Starting Price $85 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (20) Ease Of Use 4.7 (730) Value For Money 4.0 (13) Value For Money 4.5 (514) Customer Service 4.2 (13) Customer Service 4.6 (585) ## QEval alternatives [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Highest Rated [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [MaxContact](https://www.capterra.com/p/156506/MaxContact/) [4.7 (33)](https://www.capterra.com/p/156506/MaxContact/reviews/) Starting price $80.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156506/MaxContact/) ## FAQs about QEval Overview ### Which roles and teams benefit most from QEval? QEval is most used by customer support, call center, and QA teams that need to monitor interactions, score performance, and improve service consistency. Team leads, supervisors, and operations managers rely on it for coaching, compliance oversight, and workflow visibility, while directors and general managers use reporting to track quality trends and team effectiveness. Answer based on 20 reviews Overview ### What company size and specific industries is QEval built for? QEval is designed for businesses across a wide range of industries, including outsourcing and offshoring, telecom, e-learning, healthcare, automotive, travel, fashion, retail, banking, insurance, utilities, packaging, and aviation. The description does not specify a company size, so it appears suited to organizations in these sectors of any scale. Features and Usability ### What are the key features of QEval? QEval offers recording, call recording, call transcription, and screen recording for interaction capture, plus quality assurance and quality management for evaluation workflows. It also includes AI Copilot, sentiment analysis, speech-to-text analysis, real-time analytics, reporting and statistics, access controls/permissions, workflow automation, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? QEval offers a free version and free trial, with the Manual plan starting at $40 per user per month and the AI plan at $100 per user per month. The Manual plan covers near real-time performance tracking, while the AI plan adds customer sentiment insights and voice of customer reporting. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does QEval integrate with? QEval integrates with CallMiner Eureka, Observe.AI, and Tethr for contact center and conversation analytics workflows. These native connections cover the core third-party platforms listed in the catalog and give QEval a focused integration set for quality assurance and speech analytics use cases. Getting Started and Support ### What training and onboarding options does QEval offer? QEval provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced learning and feature lookup. Answer based on 2 reviews Getting Started and Support ### What customer support options does QEval offer? QEval offers 24/7 live rep and chat support. Users describe the tool as very easy to use, which suggests support and product guidance are straightforward to access. No detailed complaints or response-time concerns are provided in the available feedback. Answer based on 1 reviews ## Features AI summary Based on 3,851 Call Center reviews Not all Call Center software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) QEval supports **Call Center Management** and **Call Monitoring**, giving teams the tools to manage daily call operations and review agent interactions for quality control. However, it does not include **Call Logging**. Instead, it offers other highly rated capabilities, including **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**). These features help businesses keep records of customer conversations, track performance trends, and route calls more efficiently, allowing teams to improve service consistency and make better staffing decisions. Call Monitoring 4.1 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Reporting/Analytics 3.5 (11) 90.91% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Computer Telephony Integration 4.2 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems QEval 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio Capture: Record audio or import/upload audio files - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Contact Centers: Designed for contact centers. - Forecasting: Form predictions based on past and present data/trends - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - KPI Monitoring: Tracking the status of previously identified performance measurements - Language Detection: Identify different languages - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multiple Scoring Models: Create multiple models or equations for generating scores - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Playbooks: Tactical guides providing information and instructions for teams to navigate through tasks and processes - Predictive Analytics: Predict future data based on historical data sets - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Prioritization: Arrange tasks based on the level of priority or urgency - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retention Tracking: Measures the retention rate and satisfaction of customers. - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Screen Recording: Record and save a video file of what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Search: Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Mining: Transforming unstructured text into a structured format to identify meaningful patterns and new insights - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.2 (20) 4.2 Based on 20 reviews ## Pricing Value for money 4.0 (13) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/182454/QEvalPro/pricing/) Manual $40.00 Per User,Per Month It includes: - Comprehensive Agent Performance Monitoring - In-Depth Customer Interaction Analytics - Custom-fit Call Center Quality Evaluation Criteria - Granular Agent Performance Analysis - Proactive Performance Management AI $100.00 Per User,Per Month It includes: - Gain Deep Insights from Customer Feedback Data - Real-Time Voice of Customer Reporting - Transform Raw Feedback into Actionable Intelligence - Unlock the Full Potential of Your Data - Effective Contact Center Performance Management Value for money 4.0 (13) 4.0 Based on 13 reviews ## Integrations [ CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/)[ Observe.AI](https://www.capterra.com/p/197952/Observe-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (13) 4.2 Based on 13 reviews ## User reviews Overall rating 4.0 Based on 20 reviews Filter by rating 5(8) 4(7) 3(3) 2(1) 1(1) Mentioned topic Sorted by most recent KS Ken S. Lead Telecommunications ### "Quality Assurance Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 29, 2021 To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well. Pros I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not. Cons I don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Tony M. Team Lead Information Technology and Services ### "Weval" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 June 26, 2021 Poor. Pros It always us to create a baseline and begin a conversation about phone hygiene. This in turn allows us to do better for the customer. Cons Its reporting is terrible. I stopped reporting bad grades because they would not change them. Some of them are absolutely ridiculous and make my team look bad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Lacreesha G. QA Financial Services ### "QEval Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 25, 2021 Great source for doing QA. Pros Easy to use. User friendly, easy to navigate. Cons Nothing at this time. I haven't been using it long enough. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Shelly W. QA Analyst Consumer Services ### "Easy to use!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 22, 2021 As a QA Analyst of daily customer service and costumer relations it is very easy tool. Pros This product is used within the company I work for and it has been a very easy to use system. Cons I have not seen any major issues with the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Guillrmo G. Repair Manager Telecommunications ### "Not ready to review yet" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 22, 2021 Still need more time to use and get familiar with the product. Pros It seems functional but I need more time to get used to it and use it frequently. Cons Don't have an opinion yet on this. Need to use it more to be able to provide feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Brett W. Sr Manager ASTRO LMR TSO Telecommunications ### "Sufficient AI, terrible interface" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 June 18, 2021 It's an interesting tool at an enterprise level, that offers no investigation capability to the individual level or supports retraining of agents. Pros I like the ability to parse calls, evaluate performance and score teams Cons The investigation capabilities are sub-par: There are no scrubbing buttons to fast forward or rewind. There's no visualization to understand where there are interactions and not silence. There's no transcript. There's no bookmarks either automatic or manual where there was good or bad interactions. There's no ability to clip and export audio for training purposes. There's no ability to listen across agents at particular parsing of the call. There's no keyword highlighting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rory M. Supervisor Farming ### "Qevals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 18, 2021 I love it and it has improved the work ethic of my agents. Pros I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well. Cons Everything is GREAT. I don't think anything needs to be changed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Song Kean T. NOC & SOC Manager Telecommunications ### "My experience with QEval" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 June 18, 2021 Pros It is able to record and rate the calls from the call queues that have been configured by the admin. Cons User configuration feature to improve the call monitoring accuracy is practically not available Reporting feature is rigid and limited Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IB Isis B. Operations Supervisor Consumer Services ### "QEval" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2021 I like it Pros I can easy access to all my evaluations. Cons I would like more Graphics, It will be perfect to all the supervisors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Reginald C. Team Manager Outsourcing/Offshoring ### "My Experience with AI Qeval" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 17, 2021 The worst QA platform in the industry and I have been in the BPO industry for 9years. Pros Call recording for future use. It can keep a record of a past call for future use. Cons Everything about it except call recording. Especially reporting, it is the worst I have seen. Extracting the report to excel should be modified as a table and not as linked worksheets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182454/QEvalPro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.