Etech Global Services

QEvalPro


5 / 5
6 reviews

Who Uses This Software?

QEval Pro serves various clients and domain from Telecome , Transportaion , Insurance & Many More


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Etech Global Services
  • www.etechgs.com/
  • Founded 2003
  • United States

About QEvalPro

QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.


QEvalPro Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

QEvalPro Reviews Recently Reviewed!


Used as directed and it works great

Mar 19, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it realy takes the guess work out of creating quality evaluations

Cons: the Reports are not always too easy to manage

Great program

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can run reports on individual's and teams as a whole

Cons: I don't like that when I click the remember me box it don't stay.

Super Easy to Use and Understand

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The reporting feature is great. I can see an agent overall performance in a snap shot for the whole year as well as filter the reporting by score-card category.

Cons: The option to play back a record sometimes do not work depending on which web browser you are using.

QEVAL Review

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to search for the agents to locate the scores for selected dates.

Cons: Do not have any dislikes at the moment.

Overall: It is very helpful to review scores

Friendly

Apr 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and easy to connect with others

Cons: Some times it may lag a little longer than expected.

Overall: Very use full and user friendly .

great product

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. The agents here seem to like what they can receive immediate feedback on calls being evaluated

Cons: I actually have no cons in regards to the q eval system

Overall: My overall experience with q eval has been great