# QEval Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about QEval Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/182454/QEvalPro --- # QEval Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QEval ## What is QEval? QEval is Etechs SaaS-based quality monitoring platform, focusing Operations, and strategic solution designed for contact centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval with Etech as your partner helps in identifying opportunities and actions to improve the processes, sales conversion, and customer satisfaction. ## What is QEval used for? [Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 75% Neutral 15% Negative 10% Starting price $40 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QEval?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.etechgs.com&name=QEval) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QEval 4.0 (20) VS. [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $40 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (20) Ease Of Use 4.5 (5) Value For Money 4.0 (13) Value For Money 4.2 (3) Customer Service 4.2 (13) Customer Service 4.3 (3) ## QEval alternatives Highest Rated [CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/) [4.6 (5)](https://www.capterra.com/p/130323/Eureka/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130323/Eureka/) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [OnviSource OmVista](https://www.capterra.com/p/92454/OmVista/) [4.6 (5)](https://www.capterra.com/p/92454/OmVista/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/92454/OmVista/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Monitoring 4.1 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Computer Telephony Integration 4.2 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Reporting/Analytics 3.5 (11) 90.91% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems QEval 95 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Record audio or import/upload audio files Distribute/route/connect calls Use AI to convert voice into text automatically Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Organize and group data or items based on various criteria Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Tool to send questionnaires to customers to gauge feedback Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Receive and/or send email notifications for urgent updates, requests, or other information Conduct & deliver coaching sessions to improve employee performance or facilitate development Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Designed for contact centers. Form predictions based on past and present data/trends Compliant with HIPAA, which sets standards for sensitive patient data protection Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Monitor and collect information from social media based on specific keywords Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Tracking the status of previously identified performance measurements Identify different languages Score a lead on their quality or likelihood to buy based on certain behaviors Boards that use custom metrics to show how leading performers compare to other individuals/teams Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Create multiple models or equations for generating scores Process and analyze human language in text or audio form Allow users to create, edit, and sort multiple notes Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Tactical guides providing information and instructions for teams to navigate through tasks and processes Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Receive system updates as soon as any changes are made Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Measures the retention rate and satisfaction of customers. Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Record and save a video file of what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Transforming unstructured text into a structured format to identify meaningful patterns and new insights Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Visually identify direction of development and areas that require attention Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.2 (20) 4.2 Based on 20 reviews ## Pricing Value for money 4.0 (13) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/182454/QEvalPro/pricing/) Manual $40.00 Per User,Per Month It includes: - Comprehensive Agent Performance Monitoring - In-Depth Customer Interaction Analytics - Custom-fit Call Center Quality Evaluation Criteria - Granular Agent Performance Analysis - Proactive Performance Management AI $100.00 Per User,Per Month It includes: - Gain Deep Insights from Customer Feedback Data - Real-Time Voice of Customer Reporting - Transform Raw Feedback into Actionable Intelligence - Unlock the Full Potential of Your Data - Effective Contact Center Performance Management Value for money 4.0 (13) 4.0 Based on 13 reviews ## Integrations [ CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/)[ Observe.AI](https://www.capterra.com/p/197952/Observe-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (13) 4.2 Based on 13 reviews ## User reviews Overall rating 4.0 Based on 20 reviews Filter by rating 5(8) 4(7) 3(3) 2(1) 1(1) Mentioned topic Sorted by most recent KS Ken S. Lead Telecommunications ### "Quality Assurance Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 29, 2021 To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well. Pros I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not. Cons I don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Tony M. Team Lead Information Technology and Services ### "Weval" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 June 26, 2021 Poor. Pros It always us to create a baseline and begin a conversation about phone hygiene. This in turn allows us to do better for the customer. Cons Its reporting is terrible. I stopped reporting bad grades because they would not change them. Some of them are absolutely ridiculous and make my team look bad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Lacreesha G. QA Financial Services ### "QEval Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 25, 2021 Great source for doing QA. Pros Easy to use. User friendly, easy to navigate. Cons Nothing at this time. I haven't been using it long enough. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Shelly W. QA Analyst Consumer Services ### "Easy to use!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 22, 2021 As a QA Analyst of daily customer service and costumer relations it is very easy tool. Pros This product is used within the company I work for and it has been a very easy to use system. Cons I have not seen any major issues with the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Guillrmo G. Repair Manager Telecommunications ### "Not ready to review yet" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 22, 2021 Still need more time to use and get familiar with the product. Pros It seems functional but I need more time to get used to it and use it frequently. Cons Don't have an opinion yet on this. Need to use it more to be able to provide feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Brett W. Sr Manager ASTRO LMR TSO Telecommunications ### "Sufficient AI, terrible interface" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 June 18, 2021 It's an interesting tool at an enterprise level, that offers no investigation capability to the individual level or supports retraining of agents. Pros I like the ability to parse calls, evaluate performance and score teams Cons The investigation capabilities are sub-par: There are no scrubbing buttons to fast forward or rewind. There's no visualization to understand where there are interactions and not silence. There's no transcript. There's no bookmarks either automatic or manual where there was good or bad interactions. There's no ability to clip and export audio for training purposes. There's no ability to listen across agents at particular parsing of the call. There's no keyword highlighting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rory M. Supervisor Farming ### "Qevals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 18, 2021 I love it and it has improved the work ethic of my agents. Pros I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well. Cons Everything is GREAT. I don't think anything needs to be changed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Song Kean T. NOC & SOC Manager Telecommunications ### "My experience with QEval" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 June 18, 2021 Pros It is able to record and rate the calls from the call queues that have been configured by the admin. Cons User configuration feature to improve the call monitoring accuracy is practically not available Reporting feature is rigid and limited Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IB Isis B. Operations Supervisor Consumer Services ### "QEval" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2021 I like it Pros I can easy access to all my evaluations. Cons I would like more Graphics, It will be perfect to all the supervisors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Reginald C. Team Manager Outsourcing/Offshoring ### "My Experience with AI Qeval" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 17, 2021 The worst QA platform in the industry and I have been in the BPO industry for 9years. Pros Call recording for future use. It can keep a record of a past call for future use. Cons Everything about it except call recording. Especially reporting, it is the worst I have seen. Extracting the report to excel should be modified as a table and not as linked worksheets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182454/QEvalPro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)