# QEval Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QEval the right Call Center solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182454/QEvalPro/reviews --- QEval 4 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of QEval Ease of use 3.9 Customer Service 4.2 ## Pros and Cons in Reviews KS Ken S LeadTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not.“ June 29, 2021 BW Brett W Sr Manager ASTRO LMR TSOTelecommunications, 10,001+ employeesUsed the software for: Less than 6 months. “There's no ability to clip and export audio for training purposes.“ June 18, 2021 cl catalina l QA Analyst Telecommunications, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “calibration section and its training videos doesn't work“ June 17, 2021 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Ken S. Lead Telecommunications Used the software for: 2+ years ### "Quality Assurance Tool" June 29, 2021 4.0 To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well. Pros I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not. Cons I don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently. Review Source SS Shawn S. Director Education Management Used the software for: 2+ years ### "Product review" June 17, 2021 4.0 My experience has been great,. The team is knowledgable, flexible and easy to work with. Pros Easy to use, good reporting, data is clear Cons Would like for it to have some more reporting and affordable AI Reason for choosing QEval Price, easy to use and intergrate with current platform. Review Source RC Reginald C. Team Manager Outsourcing/Offshoring Used the software for: 2+ years ### "My Experience with AI Qeval" June 17, 2021 1.0 The worst QA platform in the industry and I have been in the BPO industry for 9years. Pros Call recording for future use. It can keep a record of a past call for future use. Cons Everything about it except call recording. Especially reporting, it is the worst I have seen. Extracting the report to excel should be modified as a table and not as linked worksheets. Review Source DJ Don J. Customer Support Manager Public Safety Used the software for: 6-12 months ### "PremierOne Front Office Support - QEval" June 17, 2021 5.0 Pros I could easily see where agents needed to be coached. I could provide them a guide with target key words and let them track their progress. Cons Mistranscribed calls. This did create some angst when agents knew they had hit markers but were marked down for it. Review Source RM Rory M. Supervisor Farming Used the software for: 1-2 years ### "Qevals" June 18, 2021 5.0 I love it and it has improved the work ethic of my agents. Pros I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well. Cons Everything is GREAT. I don't think anything needs to be changed Review Source TM Tony M. Team Lead Information Technology and Services Used the software for: 6-12 months ### "Weval" June 26, 2021 3.0 Poor. Pros It always us to create a baseline and begin a conversation about phone hygiene. This in turn allows us to do better for the customer. Cons Its reporting is terrible. I stopped reporting bad grades because they would not change them. Some of them are absolutely ridiculous and make my team look bad. Review Source BW Brett W. Sr Manager ASTRO LMR TSO Telecommunications Used the software for: Less than 6 months ### "Sufficient AI, terrible interface" June 18, 2021 2.0 It's an interesting tool at an enterprise level, that offers no investigation capability to the individual level or supports retraining of agents. Pros I like the ability to parse calls, evaluate performance and score teams Cons The investigation capabilities are sub-par: There are no scrubbing buttons to fast forward or rewind. There's no visualization to understand where there are interactions and not silence. There's no transcript. There's no bookmarks either automatic or manual where there was good or bad interactions. There's no ability to clip and export audio for training purposes. There's no ability to listen across agents at particular parsing of the call. There's no keyword highlighting. Review Source IB Isis B. Operations Supervisor Consumer Services Used the software for: 6-12 months ### "QEval" June 18, 2021 4.0 I like it Pros I can easy access to all my evaluations. Cons I would like more Graphics, It will be perfect to all the supervisors Review Source AH Andrew H. Business Development Executive Computer Software Used the software for: 6-12 months ### "Not a feature rich Platform" June 17, 2021 3.0 Meh... Pros The simplicity of the application is top-notch Cons The application is not feature-rich. Being basic does the job done. Review Source IA Isabel A. General Manager Consumer Services Used the software for: 1-2 years ### "Used as directed and it works great" March 19, 2019 4.0 Pros it realy takes the guess work out of creating quality evaluations Cons the Reports are not always too easy to manage Review Source cL catalina L. QA Analyst Telecommunications Used the software for: Less than 6 months ### "Clicky-clicky, Quicky- quicky" June 17, 2021 4.0 i really like the reports and all those possibilities Pros whoever is running the QA on a given project needs to be a very efficient explorer. it has everything you need, you just have to find it Cons calibration section and its training videos doesn't work Review Source JP Julie P. Lead Customer Service Rep. Utilities Used the software for: 2+ years ### "Great program " March 19, 2019 5.0 Pros I like that I can run reports on individual's and teams as a whole Cons I don't like that when I click the remember me box it don't stay. Review Source SKT Song Kean T. NOC & SOC Manager Telecommunications Used the software for: 1-2 years ### "My experience with QEval" June 18, 2021 3.0 Pros It is able to record and rate the calls from the call queues that have been configured by the admin. Cons User configuration feature to improve the call monitoring accuracy is practically not available Reporting feature is rigid and limited Review Source SW Shelly W. QA Analyst Consumer Services Used the software for: Less than 6 months ### "Easy to use!" June 22, 2021 4.0 As a QA Analyst of daily customer service and costumer relations it is very easy tool. Pros This product is used within the company I work for and it has been a very easy to use system. Cons I have not seen any major issues with the product. Review Source RB Rosalyn B. Sales/Retention Supervisor Oil & Energy Used the software for: Less than 6 months ### " Super Easy to Use and Understand " April 24, 2019 5.0 Pros The reporting feature is great. I can see an agent overall performance in a snap shot for the whole year as well as filter the reporting by score-card category. Cons The option to play back a record sometimes do not work depending on which web browser you are using. Review Source GG Guillrmo G. Repair Manager Telecommunications Used the software for: 6-12 months ### "Not ready to review yet" June 22, 2021 4.0 Still need more time to use and get familiar with the product. Pros It seems functional but I need more time to get used to it and use it frequently. Cons Don't have an opinion yet on this. Need to use it more to be able to provide feedback. Review Source HM Heidy M. call center lead Information Services Used the software for: Less than 6 months ### "QEVAL Review " March 19, 2019 5.0 It is very helpful to review scores Pros It is very easy to search for the agents to locate the scores for selected dates. Cons Do not have any dislikes at the moment. Review Source LG Lacreesha G. QA Financial Services Used the software for: Less than 6 months ### "QEval Review " June 25, 2021 5.0 Great source for doing QA. Pros Easy to use. User friendly, easy to navigate. Cons Nothing at this time. I haven't been using it long enough. Review Source tE taurio E. call center sup Oil & Energy Used the software for: Less than 6 months ### "great product" March 19, 2019 5.0 My overall experience with q eval has been great Pros It is very user friendly. The agents here seem to like what they can receive immediate feedback on calls being evaluated Cons I actually have no cons in regards to the q eval system Review Source AC Adam C. care lead Higher Education Used the software for: I used a free trial ### "Friendly" April 29, 2019 5.0 Very use full and user friendly . Pros It is very user friendly and easy to connect with others Cons Some times it may lag a little longer than expected. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.