QEvalPro Ratings

Overall
5/5
Ease of Use
5/5
Customer Service
5/5

About QEvalPro

QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption. Learn more about QEvalPro

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Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Isabel A.
General Manager
Consumer Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 19, 2019

“Used as directed and it works great”

Prosit realy takes the guess work out of creating quality evaluations
Consthe Reports are not always too easy to manage
Reviewer Source 
Source: Capterra
March 19, 2019
Julie P.
Lead Customer Service Rep.
Utilities, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 19, 2019

“Great program ”

ProsI like that I can run reports on individual's and teams as a whole
ConsI don't like that when I click the remember me box it don't stay.
Reviewer Source 
Source: Capterra
March 19, 2019
Rosalyn B.
Sales/Retention Supervisor
Oil & Energy, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 24, 2019

“ Super Easy to Use and Understand ”

Pros The reporting feature is great. I can see an agent overall performance in a snap shot for the whole year as well as filter the reporting by score-card category.
ConsThe option to play back a record sometimes do not work depending on which web browser you are using.
Reviewer Source 
Source: Capterra
April 24, 2019
Heidy M.
call center lead
Information Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 19, 2019

“QEVAL Review ”

OverallIt is very helpful to review scores
ProsIt is very easy to search for the agents to locate the scores for selected dates.
ConsDo not have any dislikes at the moment.
Reviewer Source 
Source: Capterra
March 19, 2019
Adam C.
care lead
Higher Education, 51-200 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 29, 2019

“Friendly”

OverallVery use full and user friendly .
ProsIt is very user friendly and easy to connect with others
ConsSome times it may lag a little longer than expected.
Reviewer Source 
Source: Capterra
April 29, 2019
taurio e.
call center sup
Oil & Energy, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 19, 2019

“great product”

OverallMy overall experience with q eval has been great
ProsIt is very user friendly. The agents here seem to like what they can receive immediate feedback on calls being evaluated
ConsI actually have no cons in regards to the q eval system
Reviewer Source 
Source: Capterra
March 19, 2019