--- title: "Paythepoolman Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Paythepoolman the right Field Service Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/182465/Paythepoolman/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Paythepoolman 3.7 (11) [View alternatives](https://www.capterra.com/p/182465/Paythepoolman/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Paythepoolman Ease of use 3.7 Customer Service 3.9 ## Showing most helpful reviews Showing 1-11 of 11 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 3-5 years ### "Excellent Administrative Tool!" April 19, 2021 5.0 Constant communication with clients at every service call, and detailed. Pros Keeps great records of all invoices and history, easy to use, records all client service calls, monthly billing can't be any easier! Cons Data entry of clients from old billing program. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Killer software for pool pros" March 6, 2020 5.0 It’s the best thing that happened to the pool industry. I get paid, my clients get reports, I have chemical records, I know where I stand every month in terms of money billed, received and owed. Pros It’s super easy to use. I literally walked myself through the set up process. Cons There’s a learning curb to everything. That being said...I had to learn the language used in this software vs. my old software. Review Source R Reviewer President/CEO Used the software for: Less than 1 year ### "Great Idea.. Poor Execution" February 1, 2021 1.0 PPTM is marketed to be full service software for a pool service company. This includes invoicing, general accounting, routing, capturing service visit info, repair visits, etc. It does a lot of things but none of them well. I get charged $50/mo for subpar accounting/invoicing capability - my accounting software does a much better software at invoicing, accounting, CRM, and inventory at 60% of the total cost of PPTM. The PLUS features are full of defects and the dev team is focusing on new features (integration with bluetooth measurement devices) that provide no value to me. This statement actually applies to the whole product, not just PLUS. Bottom line is I am paying $70 to $90 a month (depending on how many techs I have on the payroll any given month) for something that provides much less value than my accounting software ($32/mo). I have started developing my own routing/service management software so I can stop using PPTM. Pros Unfortunately I have nothing positive to say about this software. I really wish I did. Cons This software is full of defects and the user experience is subpar. Here's a few examples: The customer facing communications are poorly written and there is no way to edit/customize them. Specifically the statements and late notices. The PLUS feature (extra $10/mo per user) has these swipe bands to take chemical readings. About 30% of the time, no matter how many times you press a value it is not saved. Error handling is non-existent. If I scroll too fast, it will reload the page and lose everything I have entered. Sometimes it will send the summary to customer when this happens - with a lot of missing data. There is also no final confirmation - "ready to notify customer?" so you have no idea when the service summary is sent. Review Source R Reviewer Owner Used the software for: 3-5 years ### "AMAZING!!" January 27, 2020 5.0 Pros I love this software. I've tried and used at least a dozen, and I've beta tested software for other companies. This is hands down the easiest to use. Best thing is the billing. Fastest, easiest, best way to get invoices into customers hands. Cons Nothing worth mentioning. All small minor things that are all ready in the works of being updated! Review Source R Reviewer Owner / operator Used the software for: 1-3 years ### "Pay the pool man ! Great name my customers love it. " January 29, 2020 5.0 I have had a great experience and I’m very pleased that I decided to purchase it. My guys are loving it and it’s so easy to track daily logs and routes etc. They offer many options some I’m just finding after using it for almost two years now. \[SENSITIVE CONTENT HIDDEN\] are great and always quick to help out when we need a little help. I would recommend this to anyone that is in the pool service industry. Great product ! Pros I’m not the best at navigating software , this is super easy. I like how relevant it is to all our needs in pool cleaning and what is offered. Cons My guys bugging me about how much they love it and how easy it is to keep track of everything. Review Source R Reviewer Owner/Operator Used the software for: 3-5 years ### "Amazing Program !" January 15, 2019 5.0 I am so happy this program is available. I’ve been in the business for over 20 years and finally have an easy way to meet all my billing needs. I went from 6 hours of billing miserableness to completely done in an hour. Thank you so much. I don’t know how I survived without this program. Pros This program is easy to use,and most of all the customer service is always there and friendly if you have a question. Cons There is Nothing about the program I would change. Review Source R Reviewer Controller Used the software for: Less than 1 year ### "Disappointed:-(" February 13, 2020 1.0 Program is very basic and makes invoicing a hassle. There is no calendar schedule to route valets and repairs together. Pros The overall program doesnt offer as many features as other pool field service programs. Cons Customer support was unprofessional and unresponsive. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Help for the Pool Pro! " January 15, 2019 5.0 From the beginning to now, I have grown as a business with the help of paythepoolman. Pros Ease of use in the field, one button push for billing, customers can pay thru program, routing for employees, door hangers for customers etc.... Cons Nothing I like least about paythepoolman Review Source R Reviewer Pool business Used the software for: Less than 1 year ### "Was hard to use and didnt get much help til i was too tired of it" May 22, 2024 3.0 Pros Could see its potential but it was far from skimmer Cons I used skimmer and knew it can be so much better and convenient Review Source R Reviewer Owner Used the software for: I used a free trial ### "Not Ready For Prime Time" June 13, 2019 1.0 Poor Waste of a sunday afternoon trying to get it running Pros Program is buggy. Gets caught in a loop. There is no app for mobile. Cons Cant rin the damn thing so cant really say Review Source R Reviewer Owner Used the software for: 3-5 years ### "Game changer" January 15, 2019 5.0 Pros I love how easy it is to use. It's crazy how many feature the program have and makes running the business so much easier. Cons I can't say much here. I just wish I would of found this program sooner Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.