--- title: "HubSpot Service Hub Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HubSpot Service Hub Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/182476/HubSpot-Service-Hub/" page_type: "product" language: "en" --- # HubSpot Service Hub Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HubSpot Service Hub ## What is HubSpot Service Hub? HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy. ## What is HubSpot Service Hub used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Recognitions Shortlist Overall rating Based on 193 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 2% Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Knowledge Base / 2026 - Customer Success / 2025 - Knowledge Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.4 +− Features4.1 Value for Money4.2 Ease of Use4.4 Customer Service4.5 Rating Breakdown 4.4 Features4.1 Value for Money4.2 Ease of Use4.4 Customer Service4.5 ## HubSpot Service Hub Reviewers Verdict Updated September 2026 AI summary - HubSpot Service Hub is well suited for small to midsize customer-facing teams needing shared visibility and coordination across support, sales, and marketing. - Its main advantage is how it unifies ticket management, live chat, and customer data, supporting collaboration and quicker responses. - Teams find it useful for organizing requests, automating routine tasks, and tracking customer interactions in one place. - Buyers report negative points such as pricing concerns, changes to the interface, and limitations in ticketing features for more advanced needs. - It fits organizations prioritizing integrated service and support workflows, but those with heavy call center needs or advanced customization may find gaps. ## HubSpot Service Hub alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,480)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182476/HubSpot-Service-Hub/alternatives/) ## FAQs about HubSpot Service Hub Overview ### What problems does HubSpot Service Hub solve? HubSpot Service Hub solves scattered customer data, dropped support requests, and slow handoffs by unifying tickets, chats, emails, and CRM records in one workspace. Support, customer success, sales, and small cross-functional teams use it to automate routing, track ownership and SLAs, enable self-service knowledge bases, and reduce manual status chasing. Answer based on 148 reviews Overview ### Which roles and teams benefit most from HubSpot Service Hub? HubSpot Service Hub benefits customer success and support teams, marketing staff, project and operations managers, and business leaders. Customer-facing teams use it to manage tickets, onboarding, and service follow-up, while marketers track customer interactions. Managers and executives rely on reporting, workflow automation, and shared visibility to improve response times and retention. Answer based on 191 reviews Overview ### What company size and industries is HubSpot Service Hub built for? HubSpot Service Hub is built mainly for small businesses, which make up 87% of reviewers, especially in Information Technology and Services at 14%. It serves customer support, marketing, sales, content, and operations teams, with additional use across Computer Software at 13%, Marketing and Advertising at 9%, midsize companies at 8%, and enterprises at 5%. Answer based on 191 reviews Features and Usability ### What are the key features of HubSpot Service Hub? HubSpot Service Hub includes core service tools like ticket management, live chat, chatbots, and a knowledge base, plus CRM-linked contact records for shared customer context. Differentiating features include workflow automation, customer portal access, surveys for CSAT and NPS, and reporting dashboards that track ticket status, resolution time, and team activity. Answer based on 80 reviews Pricing ### How much does it cost and what fees or limitations are included? HubSpot Service Hub starts at $15/user/month for Starter, with Professional at 100/user/month and Enterprise at 150/user/month. A free version and free trial are available. Reviewers say the free plan includes a lot, but Starter can feel limiting for customer service, and costs rise quickly with added users or advanced features. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does HubSpot Service Hub integrate with? HubSpot Service Hub integrates with JustCall, Meow, and Typeform based on reviewer mentions, and connects natively to over 90 integrations overall. Official catalog examples include Airtable, Asana, Calendly, Canva, and CallRail, covering survey collection, calling, scheduling, collaboration, and content-related workflows. Answer based on 22 reviews Getting Started and Support ### How easy is it to onboard and train a team on HubSpot Service Hub? HubSpot Service Hub is quick to onboard for many teams, especially small businesses, startups, and users already familiar with HubSpot’s shared interface. Training is available through in-person sessions, live online sessions, webinars, and documentation. Nontechnical users often learn fast, while admins and teams new to service workflows may need more guided training. Answer based on 22 reviews Getting Started and Support ### What customer support options does HubSpot Service Hub offer, and how do users rate the experience? HubSpot Service Hub offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, responsive, and useful during onboarding, setup, and troubleshooting. Some report a learning curve, difficulty reaching support at times, slower replies, and occasional inconsistent issue handling. Answer based on 87 reviews Features ### What features does HubSpot Service Hub offer? HubSpot Service Hub brings tickets, conversations, knowledge base tools, reporting, and automation into one service platform. Many support, marketing, and small business teams like the shared customer history and self-service options, though some users find advanced features gated by higher plans, the interface layered, and knowledge base flexibility limited. Answer based on 55 reviews ## Features AI summary Based on 5,357 Customer Service reviews Capterra reviewers highlight these as the features buyers value most when choosing customer service software: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) HubSpot Service Hub includes **Support Ticket Management** and **Multi-Channel Communication**, giving support teams a clear way to track requests and respond across different customer touchpoints. However, it does not offer **Call Center Management**. Instead, it provides other highly rated features such as **Email Management** (**40%**), **Live Chat** (**43%**), and **Mobile Access** (**39%**), helping businesses manage conversations in real time, stay connected on the go, and deliver faster customer support. Support Ticket Management 4.7 (34) 58.82% of 34 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Multi-Channel Communication 4.5 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Management 4.6 (24) 83.33% of 24 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Live Chat 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time Mobile Access 4.5 (25) 64.00% of 25 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Knowledge Base Management 4.3 (28) 67.86% of 28 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support HubSpot Service Hub 88 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Geotargeting: Geographic location of visitors determines behavior of the software - Health Score: Calculate a company, client account or person's health via a scoring system - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - NPS of Customers: Calculate NPS of customers - Offline Form: Form to collect visitor contact information when live chat isn't available - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (193) 4.1 Based on 193 reviews ## Pricing Value for money 4.2 (153) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/182476/HubSpot-Service-Hub/pricing/) Service Hub Starter $15.00 Per User,Per Month It includes: - 1:1 email - Calling - Canned snippets - Conversation routing - Conversational bots - Email scheduling - Email templates - Email tracking & notification - Facebook Messenger integration - HubSpot-provided phone number - Live chat - Meeting scheduling - Repeating tasks & task queues - Task calendar sync - Ticket pipelines - Calling SDK - Documents - Multiple currencies - Simple ticket automation - Stripe integration - Goals - Reporting dashboard - 1:1 technical support - Custom properties - HubSpot CRM mobile app - List segmentation - Payments (U.S. only) - Required fields - SSO - Slack integration Service Hub Professional $100.00 Per User,Per Month It includes: - All Features in Starter - 1:1 Video Messaging - Agent presence in inbox - AI powered Reply - Recommendations - Book meetings on behalf of others - Breeze Customer Agent - Calling - Conversational bots - Conversation routing - Custom Channels API - Customer Portal - Help Desk - HubSpot-provided phone number - Facebook Messenger integration - Knowledge Base - Logged-in visitor identification - Sequences - Shared inbox - Smart send times - Standard contact scoring - Ticket pipelines - Ticket routing - Send Options - Service Automation - SLAs - Customer Success - Workspace - Customer feedback surveys - Customer Health Scores - Health alerts - Multiple currencies - Playbooks - Post chat feedback Service Hub Enterprise $150.00 Per User,Per Month It includes: - All Features in Professional - 200 Shared Inboxes - 100 Ticket Pipelines - Calling - 12000 Mins - 300 Teams - 5000 Playbooks - 5 Knowledge Bases - Conversation Intelligence - SSO - Custom Events - Recurring Revenue Tracking - 99 Active Chats - Custom Objects - Standard Sandbox Account - Salesforce Custom Object Sync - Admin Notification Management Value for money 4.2 (153) 4.2 Based on 153 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Canva](https://www.capterra.com/p/168956/Canva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (167) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (167) 4.5 Based on 167 reviews ## User reviews Overall rating 4.4 Based on 193 reviews Filter by rating 5(100) 4(81) 3(9) 2(2) 1(1) Mentioned topic Sorted by most recent ND Nigel D. cco Transportation/Trucking/Railroad ### "Outstanding Customer Service Platform That Improves Efficiency and Customer Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2026 My overall experience with HubSpot Service Hub has been very positive. The platform has helped improve efficiency, track customer interactions more effectively, and streamline support processes. Its ease of use allows team members to become productive quickly, while the automation and reporting tools help management monitor performance and identify opportunities for improvement. The system is reliable, scalable, and well suited for organizations seeking to enhance customer service delivery and provide a better customer experience. Pros HubSpot Service Hub provides an intuitive and user-friendly platform that makes it easy to manage customer interactions, support tickets, and communications in one centralized location. The ticket management system is well organized, automation features reduce manual work, and the reporting tools provide valuable insights into service performance. The integration with other HubSpot products creates a seamless workflow across customer service, sales, and marketing teams. Customer support resources and training materials are also comprehensive and easy to access. Cons Some advanced features and customizations can become costly as your organization grows. Reporting capabilities are strong, but certain specialized reports may require additional configuration. There can also be a learning curve when implementing more complex automations or workflows. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kaycee C. Senior marketing executive Leisure, Travel & Tourism ### "Great tool for a small company" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 8, 2026 Pros It’s a good live chat function that integrates with the hubspot marketing tool. Can easily assign tasks to teammates without extra communication needed. Cons You need to learn how to use it as it’s not a no brainer tool but it’s okay to take time to learn from the online help platform from hubspot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EA Estrella A. Software Engineer Computer Software ### "HubSpot Service Hub: Great for Onboarding, Pricey for Light Users" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 28, 2026 Over 2 years, it’s been a solid hub for client onboarding slides, task management, and tracking overall customer health. While support and chat workflows can lag, it offers good value for money by aligning client data in one platform. Pros It centralizes our onboarding playbooks, slide decks, and client tracking in one place. Having our ticket management and customer data connected directly to our CRM makes handoffs smooth and gives us a clear view of task progress. Cons The pricing feels high for lightweight internal users. The live chat setup and customer support ticket resolutions can be slow, while navigating security permissions and workspace settings feels unnecessarily complex for quick check-ins. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Daniel C. Automation Engineer Health, Wellness and Fitness ### "Extremely adaptable, powerful CRM software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Brilliant - adaptable, scalable automation platform for customer management, marketing and general business organisation and reporting. Pros The flexibility of automations - as a low code environment its actually super capable. Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM. Their API is also well documented and powerful. Cons There are a few hubspot specific quirks to their api - like referring to users by ID only, and then having to map these locally when scripting. Also I find the idea that you "can't" create an infinite loop of comms with its own stopping condition a little insulting, given you can craft the same thing using work arounds Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Liliana D. Closing assistant Ranching ### "Get clear and professional view of sales tracks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Overall the experience has been great I use it daily our marketing team uses it to support our sales deal cards and so far has been working great. Pros We use hubspot in the company I work for, it has been great to track sales and chat with the team on where we are at for that certain deal. Everything gets saved automatically plus you can add AI summaries Cons I wish the app would be more client friendly you dont get all the tabs as you would on a desktop but still usable you just have to scroll and find things rather than it being in a desktop view Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Manager and Business Development Marketing and Advertising ### "A solid tool for a small team that takes customer service seriously" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 28, 2026 We got good use out of HubSpot Service Hub. For us, using the ticketing pipelines almost every morning made up for the limitations. Pros What I particularly liked was being able to see deeper insights on the user behind the ticket, those small details can make a real difference when you're genuinely focused on delivering great customer service. Knowing a little more about who you're helping changes how you respond, and that's something we valued a lot as a small team. Cons We were on the Starter Plan, and ticketing was pretty much the only task that we could do in regards of customer service. We never used the Chatflows. For the monthly price we were paying, it felt pretty limiting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mai M. Managing Director Hospitality ### "Stellar Service with HubSpot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. Pros Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale! Cons We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sean C. Marketer Marketing and Advertising ### "It's a marketing hub" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 17, 2025 I've been using HubSpot on and off for a decade. At first, I used the free tools (not sure what the free plan includes today), and then paid for the premium for a while. It's a good place to understand and manage marketing flows. Pros The automations are getting better every year, and the CRM is intuitive. Plus, it's a good place to learn more about marketing and customer interactions. Cons It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a small business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jill L. HR Manager Construction ### "High price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 15, 2025 I like the ease of the use of the chat. However, I do not like the price and will not continue with it. Pros Love that it is an all-in-one platform for sales and customer service. Easy to use. The academy is nice feature to have to look up and learn new things. Cons I do not like the 12-month plan and limited free access. The price is very high compared to other chats. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Katharina S. Account Executive Computer Software ### "Gute Wahl!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 11, 2025 Pros Übersichtlichkeit, einfache Anwendung, Automatisierungsmöglichkeiten, einfache team-übergreifende Arbeit Cons Aktuell empfinde ich es als etwas störend, dass sich die Oberfläche verändert hat, es dauert nun eine Weile, alles wieder zu finden Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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