# Page 7 | HubSpot Service Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is HubSpot Service Hub the right Help Desk solution for you? Explore 189 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews --- HubSpot Service Hub 4.4 (189) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 16th, 2026 # Page 7 - Reviews of HubSpot Service Hub ## Showing most helpful reviews Showing 151-175 of 189 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BT Brice T. Strategic marketing officer Banking Used the software for: 6-12 months ### "Hubspot service hub " December 19, 2022 5.0 Pros Very good integration we use the chat on our website and it is easy to find all the information about a customer with Cons Good but the ticket system needs to be improved Review Source ZH Zakary H. marketing manager Marketing and Advertising Used the software for: 1-2 years ### "This tool was good but not the best fit for where we were in our process. " April 12, 2021 5.0 I was impressed with the tools and functionalities however our company isn't quite to the stage where we are able to take advantage of all the tools. Pros I loved being able to tie tasks to the customer on the CRM side of things and loved being able to utilized the chat feature to make service tickets. Cons This isn't necessarily a con but for our company that is still in the growth stage the depth of the features were too deep for our company. We actually needed a more simple project management tool but in the future we want to get back to utilizing ServiceHub Fully. Review Source ME Malcolm E. Admissions Lead E-Learning Used the software for: 1-2 years ### "HubSpot Service Hub Review" January 30, 2020 4.0 Pros If you are already using HubSpot, this is a great additional feature. Cons There are better ticketing systems that integrate with HubSpot just fine. Review Source AS Allison S. Customer Support Consumer Electronics Used the software for: 6-12 months ### "Still Developing" November 12, 2019 4.0 Pros The service hub provides the basics for a ticketing system and I love how it integrates with CRM profiles. Cons It's not nearly as customizable as we need. I know there is certain data that is tracked through Hubspot but we can't capture it for reporting purposes. Would love to see those changes! Review Source GN George N. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Great tool for lead management" January 30, 2020 5.0 Pros \- Lead generation tools - Marketing automation - Custom client properties Cons \- Could be considered expensive - Lead scoring can be better Review Source LC Lance C. Customer Success Team Lead Information Technology and Services Used the software for: 1-2 years ### "Great value for money" October 17, 2019 4.0 Pros Easiest set up in the world and extremely intuitive. Cons Very limited ability to customize information or flows. Review Source CE Cody E. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Knowledge Base" November 13, 2019 5.0 This allows me to have a living, breathing knowledge base that's easy to maintain. Pros I like how easy it is to create knowledge base articles. Cons Currently there isn't a way to copy/migrate articles from one page to another easily. Review Source EB Emma B. CSM Security and Investigations Used the software for: Less than 6 months ### "Knowledge Base is the easiest I've used so far" November 13, 2019 5.0 There are many layers to HubSpot, which can be daunting to get your head around. They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product. Pros It's super straight forward and easy to understand. Hubspot supports you all the way through the implementation of the knowledge base, and creating, organizing, and tracking the articles is through and simple to understand. Cons There can be many layers to get through, and the lack of tags makes it hard to track. Even though Im pretty sure hubspot does the tag thing on the backend. Review Source TN Thomas N. Customer Operations Associate Hospital & Health Care Used the software for: Less than 6 months ### "Hubspot User" October 16, 2019 3.0 Neutral. Hubspot offer great tools and capabilities but lacks in consistency. Pros Hubspot offers a variety of useful CRM tools that are intuitive and easy to access. Figuring out things like how to set up customer lists to sales metric were a breeze. On top of this, the customer support is awesome. They are quick to respond and super helpful. Cons The biggest con about the software are the bugs and systems crashes. After using it daily for a few months now I would say the site crashes multiple times a week. I have also had several issues with their backend code. Review Source ZG Zac G. Customer Success Associate Legal Services Used the software for: 6-12 months ### "Viva Hubspot, Viva!" November 13, 2019 4.0 Overall: a solid 8.2/10. Pros It's versatile for all manners of business. Cons I initially found it hard to navigate the platform but I had team members that were able to set me up in less than a week. Review Source NK Neha K. Technical Writer Information Technology and Services Used the software for: 6-12 months ### "Great tool for a SaaS company" November 13, 2019 4.0 Pros Ease of use, actionable data, and funnel clarity Cons It can add flexibility to their free templates. Source Code option would be great to make the content technical SEO compliant. Review Source TK Takahiro K. Customer Success Lead Information Technology and Services Used the software for: 6-12 months ### "Good review" October 30, 2019 4.0 It is alright. Still a lot of things that need to be worked on but a great start. Pros Easy to use. Good automation and reminder system. Cons Lagging and some bugs. Unable to reproduce surveys, etc. Review Source lM laura M. Co-Founder Insurance Used the software for: 6-12 months ### "Works as expected" October 17, 2019 5.0 Pros \- easy to update knowledge base articles / publish changes Cons \- wish i could customize the page more (landing page design, font, responsive layout, etc.) Review Source VR Verified Reviewer Digital Marketing Specialist Internet Used the software for: Less than 6 months ### "Adding on the Service Hub was the right choice" April 28, 2020 5.0 Within just a few days, we were able to easily get our NPS survey up and running and delivered to customers. It was a breeze. Pros We recently added the Service Hub on to our Enterprise package in order to streamline our CSAT and NPS efforts, and it was so easy to get the ball rolling. Before we made our decision, we were granted a 14 day trial period to explore! Cons I'm sure others will agree with me when I say that Hubspot needs to improve their reporting features and capabilities. Review Source JY Jim Y. Business Development Specialist Information Technology and Services Used the software for: Less than 6 months ### "HubSpot Service Hub Review" December 12, 2022 5.0 Pros It is really easy to track customer feedback with "Tickets" and customers having real time access to the status of their ticket through "Customer Portal" really improves customer satisfaction. The functionality of adding comments by customers is really helpful in being diligent"Feedback Surveys" really helps in getting to understand customer satisfaction and improvements in services needed. Cons Nothing really, everything up to the mark so can't complain. Review Source LS Leo S. Product Owner & UX Information Technology and Services Used the software for: Less than 6 months ### "a genuine service Hub" November 12, 2019 4.0 Pros It's very versatile. At SmartHint we use it from customer acquisition to team management. Just like us, Hubspot seams to be an eager to grow and evolve its solution. Every time I've contacted their support team asking about unusual uses for their software, if they didn't already have an immediate solution, they would study deeper the case and contact me later. Cons The report interface has a very limited number of free custom reports available. Review Source KO Keith O. Customer Experience Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hubspot Knowledge Base" November 13, 2019 5.0 Pros I am really impressed with how easy it is to use. I love the feature of being able to upload images, videos and links on the pages that I am creating. They enhance the whole experience of creating and also makes the knowledge base itself dynamic and interesting, with varied content. Cons Perhaps the thing I liked least was the lack of options regarding modification of text. There didn't seem to be a lot of options regarding colours, fonts, etc. Review Source VL Violeta L. Educational Sales Specialist Education Management Used the software for: Less than 6 months ### "A great tool " November 12, 2019 4.0 Pros hubspot is really easy to use and it makes my daily routine much more efficient. It really helps when you need to call or make a note o create a task while you are out of the office, so you never miss a thing. On the other hand, the sequences and scheduled emails opcions are a plus. Cons Sometimes when i make calls from the browser it is really difficult to end the call or report and i finally have to close the window. Review Source NM Nuno M. Transport Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Very good tool" January 30, 2020 4.0 Now i keep track of every subject/ticket. I don't forget to solve situations because there is a ticket for each one and we can get analytics of everything to even be able to estimate how many people we need to have to solve an amount of tickets per type of problem Pros it helps you to keep a record and a track of each subject, which is good for not forgetting anything Cons if you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside Review Source AJ Akar J. Customer engagement specialist Computer Software Used the software for: Less than 6 months ### "Review of Hubspot" November 13, 2019 4.0 Pros The software is easy to make it so that your needs are matched. As a user I can change properties, set-up programs/campaigns. Furthermore I really like the way you can add data to certain deals, contacts or companies. Cons There are not a lot of things that I disliked. The one thing that comes to mind is that the knowledge base set-up didn't transfer really wel when adding articles. Review Source MC Marissa C. COO Computer Software Used the software for: Less than 6 months ### "Upgrade from our prior CRM" November 12, 2019 4.0 Pros Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding Cons The system can be very complex and not intuitive in the beginning Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source WE Walat E. Customer Success Representative Events Services Used the software for: Less than 6 months ### "Use of Hubspot" November 12, 2019 5.0 Pros It is super easy to use. I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM. Cons Sometimes connection errors, Although the issue is usually very quickly fixed it can be sometimes frustrating. Happened twice in the last 3 months so definitely not the worst! Review Source SS Sean S. Customer Success Advisor Internet Used the software for: Less than 6 months ### "Powerful and multi-functional" November 12, 2019 5.0 Pros provides a great one-stop solution for a cross-functional team. Cons Some of the terminology describing product features isn't intuitive. Review Source AB Ashley B. Marketing E-Learning Used the software for: Less than 6 months ### "Hubspot" October 17, 2019 4.0 very good Pros \- Gmail Integration - Pipeline Management - Knowledge base Cons \- Landing page design builder - Editing permissions to delete Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Poor integrations Review Source LK Laurenz K. Head of Customer Success Construction Used the software for: Less than 6 months ### "Great for the basics, room for improvement for advanced usage" November 13, 2019 4.0 Pros is particularly great to use for ticketing and support tasks, and the chatbot, while quite basic, provides a quick gateway to many related features and articles for our platform Cons In the knowledge base many things I would like to adjust are pre-determined, like choosing a different type of font or offering help articles in multiple languages and have them be hosted on different pages. Also, setting up the chatbot is at times tedious because it is hard to keep a clear view of the overall process and flows, and some (minor) adjustments like changing an action that follows an event sometimes nix the whole work done priorly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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