# Page 8 | HubSpot Service Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is HubSpot Service Hub the right Help Desk solution for you? Explore 189 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews --- HubSpot Service Hub 4.4 (189) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 16th, 2026 # Page 8 - Reviews of HubSpot Service Hub ## Showing most helpful reviews Showing 176-189 of 189 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB David B. Director of Marketing Music Used the software for: Less than 6 months ### "Very Good But It Is Young" November 12, 2019 4.0 You can tell that this software is still young and has some features/annoyances to be ironed out. All in all, I am very happy with it. Pros Easy to use. Customer support is great. Cons The knowledge base is simplistic. The forms cannot go on a Shopify thank you page. The forms notifications can only be sent to Service Hub users. Review Source KV Kimberly V. Customer Training Manager Automotive Used the software for: Less than 6 months ### "Easy to use!" October 16, 2019 5.0 It is easy to use and looks great! Pros I like that it is very easy to use and that there are new features added that allow customizability. Cons I wish I could add more customizations and that the font for the navigation bar would change along with the rest of the body font. Review Source JC Jasmine C. Sr. Product Support Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "LifeFuels x HubSpot Review" October 16, 2019 5.0 Pros I love how versatile the platform is and how fast I can find large groups of information about our customers. Cons There are only training videos geared towards marketing and none really specific to customer experience or customer service. Review Source GS Greer S. Marketing Automation Specialist Consumer Goods Used the software for: Less than 6 months ### "The Knowledge Base tool is a great feature! " October 16, 2019 5.0 Pros It's super intuitive and easy to use. You can draft and format articles quickly and formatting even carried over nicely when copy and pasting information into the articles. Our team is only using this tool internally, but there's a great option to connect the knowledge base to a page like your company FAQs. Cons I wish that the Knowledge Base allowed you to create categories and sub-categories. For our use case, it would be helpful to be able to group the categories and you can't do that, so we ultimately had to create a category for every topic because each product is unique. Review Source HA Hamid A. Sr. Manager ECommerce Packaging and Containers Used the software for: Less than 6 months ### "Great For Taking the Pulse of Your Customers" October 16, 2019 5.0 Overall feedback from customers on their experiences throughout the research and buying cycle. Pros Easy to set up and implement, not a lot of features but its good for a quick feed back Cons Need a bit more functionality and options Review Source NB Nicholas B. Costumer Success Assessor Utilities Used the software for: Less than 6 months ### "Great for workflow" January 30, 2020 5.0 Pros The best tool for a greater workflow, you can do everything you need to give the best elements for your clients Cons Some problemas that i face with the dashboards sometimes Review Source VV Veronica V. Relationship Manager Information Technology and Services Used the software for: Less than 6 months ### "Hubspot is great!!" November 14, 2019 5.0 Pros I like how I was able to create different organizations. Hubspot automatically add contacts Cons It hard to manage the setting but once you get used to it , its no problem Review Source AK Australia K. CSM Accounting Used the software for: I used a free trial ### "My Review" October 16, 2019 5.0 love it Pros user friendly and saves a lot of time. Really like it! Cons a lot of notifications so I need to figure out how to turn that off or limit Review Source NW Noah W. Customer Success Team Member Oil & Energy Used the software for: Less than 6 months ### "Great Software" November 12, 2019 5.0 Pros It's a very robust software, with a laundry list of helpful features that really bring together the organizational factor of your knowledge base. Cons There are some slight complaints with the UI, but they are so minimal compared to other softwares that they are hardly worth mentioning. Review Source DD David D. EIC Insurance Used the software for: Less than 6 months ### "Knowledge Base helps scale our team" November 12, 2019 5.0 Our success team is a total of two people, HubSpot makes it possible for us to scale that team. Pros It's great that users can self serve from the search function, but even more valuable is that we can see what most users are asking and instead of guessing or assuming what information they need, we can analyze that data to determine what we actually need to answer. Cons Although the ability to customize is impressive, I would like more customization options, like article length etc. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great but to expensive" November 12, 2019 4.0 Its been a good experience Pros That is can be used among different branches. Cons I dont know, I thing it is a good product, but it does not offer that much that other that is cheaper dosent Review Source RP Robson P. CTO Internet Used the software for: I used a free trial ### "Service Tool Management integrated with Hubspot" September 17, 2021 5.0 I don't like to use Hubspot Service, we prefer others service management tool Pros The more interesting reason to use Hubspot Service, is because he is already integrated with Hubspot CRM and Hubspot Marketing. Cons I think that have a lot of others tools to use instead Hubspot Service, I Think that Hubspot looses their focus on CRM and Marketing, and Start the Focus on the Service that its very behind of the competitors. Review Source VR Verified Reviewer Creative Director Graphic Design Used the software for: I used a free trial ### "Great Product" March 26, 2019 5.0 Pros Hubspot succeeds in pulling together everything you need to manage your customers and run your business Cons A little complicated and duanting, but the sales people are happy to help. Review Source KW Kevin W. Marketer Medical Devices Used the software for: Less than 6 months ### "Hubspot" January 31, 2020 5.0 Improved access to self service customer service means patients and consumers can quickly get access to information in a low touch manner. Pros HubSpot Service Hub makes adding content super easy. The layout and the ways in which we can add new content is also very logical and easy to understand, even for users who have not used HubSpot in the past. Cons Needed to spend a little more time tweaking the keywords and tags for the chatbot in order to customise the response and to ensure accuracy. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.