# Tellus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tellus the right Property Management solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182525/Tellus/reviews --- Tellus 4.1 (37) [View alternatives](https://www.capterra.com/p/182525/Tellus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tellus Ease of use 4.0 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rebecca D. Property Owner/Manager Real Estate Used the software for: Less than 6 months ### "Great App for Landlords" March 19, 2020 4.0 Pros Great way to communicate with tenants. Easy way to receive rent. Cons Some of my tenants had a hard time inputting their bank info to pay rent but customer service is excellent and answers readily. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Tellus Tellus is free and seemed easier to use. Review Source VR Verified Reviewer General Partner Real Estate Used the software for: 1-2 years ### "The best mobile app for rental" January 15, 2019 5.0 I used to wait months at a time to log expenses and now with Tellus recording expenses is super fast. Also, my tenants no longer have to write checks and drop them off in my mailbox -- they're all using digital payments to pay me rent and that means they're more likely to pay on time. Pros It's mobile! It's actually fun to use. Amazing customer service and fast responses. I am able to manage everything rental related, from expense receipts to rent collection to even chatting with my tenants. They have free listings, free tenant screenings, and also have helped me find service providers. It's a full featured app. The financial reports are comprehensive and can be downloaded, too! All in all, terrific experience using it. Cons It's a new app so I had to learn how to use it, but it's easy to figure out. Was up and running in minutes. Review Source PS Perry S. President, Property manager Real Estate Used the software for: 2+ years ### "Not even worth it as a free app" October 16, 2024 1.0 My overall experience with Tellus was poor. Pros Tellus was a free property management software. Cons During my time using Tellus, we encountered multiple payment issues that raised financial and legal concerns, including double withdrawals without permission from my tenants, failure to remit payments on time, and failure to catch and/or communicate payment issues. Customer support was slow, often unhelpful, and only available through their app (no phone or email contact available). These issues are why we ultimately had to switch to another platform. As a minor issue, Tellus was only accessible via their app, not via a web browser or other means. Review Source LL Lisa L. Co-owner Real Estate Used the software for: 2+ years ### "Saves time and money" December 21, 2021 5.0 Tellus allows us to have a consolidated, real-time view of the status of our rentals including leases, tenant information, and all financial data. Such a breeze when tax time comes around! Customer representatives actually reply and take action on any concerns or problems which may arise and they seem to always be looking for and implementing improvements. As a bonus, they offer excellent interest rates if one should desire to open an online savings account with them. Pros The accessibility and responsiveness of customer service agents are impressive. Tellus provides everything needed to manage rental property including lease uploads, tenant communication, and financial reporting. Additionally, there are investment opportunities available (but not required). Cons Initially, there were some "bugs" with uploading documents, but with "chat" communication, these problems were resolved within a reasonable amount of time. Review Source VR Verified Reviewer Product Design Computer Software Used the software for: 1-2 years ### "Great reliable product with excellent customer support!" March 18, 2020 4.0 Tellus improves the entire property management experience. I can communicate easily with my tenants, payment reminders are automated, tenants can pay rent through Tellus and it goes directly to my bank account, I can add and update my lease when needed and more. I have really great tenants and I think that the experience of using Tellus helps keep them around which is super important for me. Pros I’ve been using Tellus for over a year to manage my rental property and it has been super reliable for my needs. I encountered one small bug on Christmas Eve and the support member addressed me right away and the bug was fixed on the day after Christmas. I was shocked and impressed by the swift response by the Tellus team. Thanks all!! Cons The UX is good, but could be a lot more intuitive. Also, there is a lot of features that I don’t necessarily need or use for my own use case. But this is minor because the features that I really need work great. Review Source SS Saurabh S. Mr Real Estate Used the software for: 6-12 months ### "On its way to being a great product" March 18, 2020 3.0 Tellus helps me manage a property I don't live in, effectively and with as little effort as possible. Pros Simplicity and all the functions I need to manage my building. All the features are there to manage everything from listing, leasing, accepting rent, and managing the building, repairs and communications in one free App. It's been super useful to have a chat interface directly in the app. Transactions were very quick in terms of getting the deposits.The support team has been very responsive whenever there were issues. Cons There were lots of bugs along the way to getting the product usable. Sometimes getting fixes for the bugs could take time and impact the renters. The User Interface was confusing, they have improved this. The original UI was busy and would land on the least used activities for me. The new UI is better but navigation units, leases, and editing thing when things have gone wrong is not intuitive. But once things are setup, it's pretty painless. It would be really helpful to have a web client for this app. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Reason for choosing Tellus Suite of functionality, lower out of pocket costs Review Source NK Nitin K. Software Developer Computer Software Used the software for: 6-12 months ### "Free app with great customer service" March 6, 2020 3.0 We like using the app but are apprehensive in committing to the app as we fear they might just stop the service all together leaving us in a bad shape Pros Customer service is amazing. Feature set is promising. Every time we had an issue the customer service rep walked us to resolution Cons The software is often buggy and doing the basic tasks needs us to reach out to customer service Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Tracking rentals, communication, collecting rents Review Source KK Kimberly K. Realtor Real Estate Used the software for: 6-12 months ### "Terrible Service For Renters" February 3, 2020 1.0 I’m a renter & my landlord is using this app. After paying rent through Tellus for 7 months, the app is now glitching and won't allow me to pay February rent until I “Upload documents.” It wants me to upload a photo of my state-issued ID & take a selfie while holding said ID. That’s weird & creepy, not to mention an invitation to identity theft if the app ever gets hacked. I contacted Tellus Support about this 2 days ago. They agreed it was an error & promised to fix it. Still no fix. They said the engineering team was working on the error. They now advise me to find another way to pay my rent (outside of the app) while they resolve this issue, but my landlord wants to wait it out. I’m beginning to think their engineering “team” is just some confused person with a rudimentary understanding of app design, because I can’t imagine a simple fix should take so long. To compound my annoyance at the issue, the only way to reach these people is through in-app chat. So they’re either too cheap or too small to offer better support. The app might be convenient when it works, but the potential for issues, & the lack of customer support & clueless engineers, makes it useless. In addition to being a renter , I’m also a license realtor. I regularly work with landlords & renters, & I will steer all of my clients away from Tellus. Perhaps they provide better service to property managers than renters? If so, this will backfire on them as more & more renters experience issues. Pros It's fairly easy to use. The basic version is free. Cons It's glitchy and the support team is inadequate. Moreover, the only available customer support is in-app. Review Source Response from Tellus February 6, 2020 Hi Kimberly, we're really sorry for the unpleasant experience. We did have a bug over the weekend that affected a handful of users. The issue has been fixed, but it was not soon enough and we know it caused you stress. We apologize for what happened. We built support through chat because we thought users would prefer to have a running thread of all of their communication with Tellus and because we also felt users would want instant conversations on their phones versus asynchronous emails. We understand that you may have preferred a different support channel, and we'll look into other options. Thank you for your feedback and for helping us improve the experience for others. CR Cecilio R. Owner Investment Management Used the software for: 6-12 months ### "Tellus is great!" March 6, 2020 5.0 It has been a great experience. I was reluctant to try an app to collect rent, but Tellus has surprised me and my experience has been amazing. Pros The customer service team through chat is amazing. They answer and help you out really fast. The app mas made collecting rents easier from all of our properties. Cons The rent deposits take longer than I would like. If the money was deposited faster, this app would be perfect. Alternatives considered [Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/) Reason for choosing Tellus Easier to use Review Source VR Verified Reviewer Bookkeeper Real Estate Used the software for: 6-12 months ### "Great Potential" March 18, 2020 4.0 They are great to work with and this program has helped our rental business get more organized. Pros Tellus is great for keeping in touch with tenants, tracking rent payments, and managing leases. Cons The software is new and does have some technical difficulties at times. The support team is usually quick to respond and resolve. Review Source ES Eric S. Owner Real Estate Used the software for: Less than 6 months ### "Great Company" March 18, 2020 5.0 Amazing Pros Ease of use and customer service. Quick answers and easy to navigate. Cons Nothing. Everything has been great. Nothing negative to report. Reason for choosing Tellus All around amazing product with user friendliness Switched from [Hemlane](https://www.capterra.com/p/147198/Hemlane/) Did not suit my needs. Not user friendly Review Source JY Jim Y. Student Financial Services Used the software for: 6-12 months ### "Great value because it's free" March 18, 2020 5.0 Super convenient hands-off rent payments for free and direct messaging to my landlord through the in-app chat. Pros Able to pay my rent digitally each month without having to send a check Cons They have constant updates and changes but the app gets better with each Review Source AV Arash V. CPO Executive Office Used the software for: Less than 6 months ### "Great for landlords to help automate their life " March 6, 2020 5.0 Very good overall. Support is outstanding. Kudos to the team on that Pros Awesome support team and it’s free for everyone Cons It’s a bit too much and confusing in the app. There’s far too much to do in the app for landlords like me. I own 7 units in NYC and have a full time job, I’ve migrated two priorities to Tellus Review Source LL Lisa L. Co-owner Real Estate Used the software for: 2+ years ### "Time and Frustration Saver" June 29, 2022 5.0 Customer support is excellent and timely....very often real-time answers to questions. I have been very pleased with the ability to track rental property and tenants in one place. This makes tax time so much easier. I am very pleased to have found Tellus and I appreciate that they are going strong and frequently updating the platform. Pros Tellus keeps all of the necessary items for tracking investment property. Tellus also offers very competitive savings interest rates (although this is just a benefit, not a requirement). Cons There is a time delay for some reports which could be improved. Review Source DG Dustin G. Engineer Industrial Automation Used the software for: Less than 6 months ### "Great app with top tier support." March 6, 2020 4.0 So far so good. We have dedicated a single property to trial Tellus over the next year. We are 6 months in and are currently looking at adding more properties. Pros The customer service offered is great. My tenants and I have used it multiple times and always get a timely response within reason. Overall, the app is very easy to use and provides solid value and plenty of useful features throughout the entire process of setting up an investment property, placing a tenant, and then managing that property. Cons There really aren't any major complaints as I've really just begun using this over the last 6 months. Lately I've had some issues with the accounting features when it comes to organizing my income/expenses. There use to be an option to assign an expense category but there is either a bug in the latest version or I need to download the app again as when I try to select a category there are no options. This may be user error. The only other bump I've had is getting a proof of payment. It is easy to see in the app but trying to print out a paper version to show proof of paymen to organizations the receipt did not show the tenants name. Showing only the property address is fine sometimes but having the options to provide a "paid by xxx" would be great. Review Source MC Matthew C. Landlord Real Estate Used the software for: 6-12 months ### "All in One Solution " March 6, 2020 4.0 I like that support is readily available. I will continue using the app. There’s been a few bugs, but always quickly addressed. Pros My favorite features are being able to offer tenants a free solution to pay rent, automate rent payments, and automate late fee payments. Cons I wish that expenses could be tracked more easily. If we could integrate our credit card into the app and automatically import expenses through push notifications, I think that would help with yearly accounting. Review Source PS Perry S. President, Property manager Real Estate Used the software for: 6-12 months ### "Great app for free!" March 6, 2020 4.0 Collecting rent is much easier. Overall, I have loved the app. Pros This app was the only option I could find that had everything I wanted for the great price of FREE! I was looking for a program that could collect rent, automate late fees, and screen tenants. Tellus delivers on all fronts. While I occasionally run into bugs, the support team is available by messenger within one day. Cons I wish that there was a desktop app. Everything is done on my phone, which is normally great but difficult when screening tenants. I would also like more customization options for the advertisement and application process. For example, the ability to lightly screen tenants without a credit check before a showing is missing. Reason for choosing Tellus Its feature suite was more robust. We compared to multiple other options, but I don’t remember them all. Review Source DL Denise L. Owner Real Estate Used the software for: Less than 6 months ### "No money after 10 days " May 11, 2019 2.0 I absolutely wonder what I will have to do to get my renter payment you collected?? Pros Easy to use Easy to download. Easy to follow the app. Cons They are a middle man for funds from renter account to mine. Renter paid on May 3. On May 11 I still have no payment and only chat consultation that continues to blame banks. Had my bank over 30 years. National with no problem ever even transferring funds. Review Source Response from Tellus July 17, 2019 Hi D, I'm sorry you and your tenants experienced payment issues. We take these matters very seriously. We're letting you down and this is not ok. We started this business to take the stress out of rental management and, at this moment, we're increasing the very thing we aimed to reduce. I hope we get a chance to regain your trust and show you how we've drastically improved our payments system. After you experienced these issues, we completely revamped our payment infrastructure and have built in multiple layers of redundancy, checks, and controls. We also scaled our platform to be able handle much faster processing. Once your account and your lease have been verified, the payment processing speed will incrementally improve over the first three months (going from 5 business days down to 2 business days settlement), and will continue at the fast processing speed for the duration of the lease. I know we let you down, but this wont happen again. I'd love to chat if you're up for it. JS John S. Owner Real Estate Used the software for: 6-12 months ### "A great service!" March 6, 2020 5.0 Very positive experience so far, will continue to use unless it malfunctions! Their support has been so great, they have taken time to help me resolve all issues very quickly. Pros I love the fact that Tellus is an all in one marketing, management, payment portal, communication platform for my real estate business. It does all we need it to! I do not use all of the features, as some are not yet available to us where we live. All in all a very good app with fantastic support! Cons Some of the features are hard to use, and the fillable leases, and loans are not available to us. Reason for choosing Tellus The support was said to be much better. Review Source RB Rebecca B. RN Medical Practice Used the software for: 6-12 months ### "Tellus for the restivus " March 18, 2020 4.0 I have been exceptionally impressed by everything that Tellus provides for my rental. I am a single home owner and not a multi-property management company and I find that I have everything I need and more with the Tellus app. Pros The customer service is impeccable! Any questions I have about how the setup the app for my tenants is answered within a few minutes to hours with screen shots and excellent directions. If they don’t have the function I’m looking for they pass it along to development and I’ve seen changes happen within a month! Cons The company that Tellus partners with for background checks isn’t as usable as other companies. I like that it is free but the thoroughness of the report is something left to be desired. Review Source SN Sammy N. Lead Mobile Engineer Financial Services Used the software for: 2+ years ### "Great app and time saver" March 6, 2020 5.0 This app has been a timesaver. Using it to keep track of everything related to my properties and renters is great. I'm fairly disorganized and this app helps keep records of everything. I especially like the rental payments, in chat records, and ledger tracking abilities. Pros Ease of use to manage my property. Collecting rent, keeping track of expenses, and having lease history. Cons None that o can think of. Is overall a good app and very useful. Reason for choosing Tellus Free Review Source MH Marion H. Owner/Property Manager Real Estate Used the software for: Less than 6 months ### "Tellus review" March 6, 2020 3.0 Tellus has a lot of potential for future use in the rental industry. I hope they keep improving and expanding to make small business landlords life easy. Pros It makes communication between tenant and landlord easy, rent collection, leaser setup etc Cons It has a lot of potential but I sometimes have a hard time navigating around the page. The menu options are not all in one page. You have to go to one page to get to the next. Its definitely not user friendly for someone who’s not as tech savvy like an older tenant. Also the rent collection aspect, some banking institutions are not listed esp the local credit unions. (Keesler federal) Review Source JP Julie P. Social Media Strategist Marketing and Advertising Used the software for: 6-12 months ### "Excellent customer service" March 18, 2020 4.0 I’m very pleased with Tellus so far and am looking forward to seeing the company and app grow while contuing to improve. Pros Tellus has nearly all of the features I was looking for in a property management software. Any hiccups or missing features are made up for by the amazing customer service. The Tellus team is always friendly, helpful, prompt, and thorough when answering questions. This is only my second year of being a landlord and Tellus has made everything extremely easy for me. Cons The interface is a little confusing and sometimes difficult to find what features I’m looking for. Review Source AL Arthur L. Sole member Real Estate Used the software for: 6-12 months ### "Tellus software" March 6, 2020 5.0 As a new landlord it has been quite useful and has saved me a ton of time. Advertising is easy, rent collection is easy, and record keeping is easy. Any time I’ve had issues, they’ve been quick to respond, investigate the issue, and resolve. Pros Easy, one stop shop to advertise, collect rent, communicate with tenants, and perform basic accounting and paperwork / record keeping. Tenants also like its ease of use and connectivity too banks for auto-payment of rent. Cons Sometimes seems cumbersome to navigate to desired information/menus, app-based only - web-based software not yet available. Review Source MT Michael T. Landlord/Owner Real Estate Used the software for: Less than 6 months ### "Full of features but a little glitchy" March 6, 2020 4.0 I love the app and can't believe it's free for all of the features it provides. Right now I mainly use it for rent collection, but I plan on using the tenant screening in the future. The support staff is incredible and very responsive. It's good to know they have your back if you need help right away. Pros I like the ability to collect rent in the app and log income/expenses. Tenants will get a reminder that rent is due which makes it easier on me. The background check and screening sounds nice but I haven't gotten to use it yet. Cons I had some trouble logging in the very first time I used the app. Then I wasn't able to claim my property without reaching out to support. My tenant had a hard time getting set up and joining my property. Basically there seem to be a few bugs and kinks that still need to be worked out. Review Source Similar Products Featured ## Related categories [Property Management](https://www.capterra.com/rental-property-management-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.