# vtenext Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about vtenext Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/182562/Coalition-Inc --- # vtenext Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) vtenext ## What is vtenext? vtenext is the Hybrid CRM open source solution with a BPMN engine for process design. Its distinctive features are remarkable flexibility and numerous possibilities of customization. With vtenext, you can manage all the CRM processes, that are marketing and GDPR, sales and post-sales processes in the way that best suits your company. Thanks to our CRM, you will be able to create long lasting relationships with your customers and improve your workflows. ## What is vtenext used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[Professional Services Automation](https://www.capterra.com/professional-services-automation-software/) Overall rating Based on 98 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price €16 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for vtenext?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vtenext.com&name=vtenext) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### vtenext 4.6 (98) VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price €16 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (98) Ease Of Use 4.0 (18,101) Value For Money 4.6 (86) Value For Money 4.0 (12,790) Customer Service 4.4 (88) Customer Service 4.1 (14,022) ## vtenext alternatives [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Highest Rated [4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month [4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month [View all alternatives](https://www.capterra.com/p/182562/vtenext/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.3 (46) 86.96% of 46 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 4.6 (32) 90.63% of 32 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Workflow Management 4.5 (32) 87.50% of 32 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Data Import/Export 4.3 (24) 91.67% of 24 reviewers that rated this feature as important or highly important Import and export data to and from software applications Task Management 4.2 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Reporting/Analytics 4.0 (21) 90.48% of 21 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data vtenext 102 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Operate/access software on Mac Devices Designed for small businesses Form predictions based on past and present data/trends Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Create, design and modify the flow and processes of tasks in a project Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Ability to handle several projects simultaneously Drag and drop/visual interfaces that allow non-tech users to build without writing code Track all opportunities for potential sales and convert them into recurring revenue Calculate rule-based prices for a product/service Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Create, manage, or update project workflows. Create proposals based on costs of labor and materials Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Define, track, and/or automate sales activities and sales processes Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Group leads or contacts based on their specific characteristics Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Web form that allows users to enter data that is sent and processed for different reasons Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (98) 4.5 Based on 98 reviews ## Pricing Value for money 4.6 (86) Free Trial Free Version Basic €16.00 Per User,Per Month Value for money 4.6 (86) 4.6 Based on 86 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (88) 4.4 Based on 88 reviews ## User reviews Overall rating 4.6 Based on 98 reviews Filter by rating 5(61) 4(35) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DD Daniele D. Imprenditore Machinery ### "Partner affidabile" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 Esperienza decisamente positiva, soprattutto per quanto riguarda la collaborazione con un partner strategico con cui sviluppare un CRM personalizzato sulle nostre esigenze, che garantisce inoltre un costante aggiornamento e lo sviluppo continuo della piattaforma Pros La professionalità del personale che ci ha seguito e la possibilità di sviluppare aggiornamenti..... Cons Nulla. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing vtenext Prezzo.................................. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Paolo B. Marketing Manager Machinery ### "VTE Next: il CRM per governare processi commerciali complessi" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 2, 2026 VTE Next si è dimostrato uno strumento strategico per strutturare e rendere più tracciabili i processi commerciali, soprattutto in un’azienda manifatturiera caratterizzata da cicli di vendita complessi e relazioni di lungo periodo con clienti e partner internazionali. Nel complesso, l’esperienza può essere considerata positiva: VTE Next non è solo un archivio di contatti, ma un vero abilitatore organizzativo. Per una realtà come la nostra, il valore emerge soprattutto nel medio-lungo periodo, quando processi, dati e reportistica iniziano a lavorare in modo integrato a supporto delle decisioni strategiche. Pros VTE Next è un CRM completo ed efficace, che offre tutte le funzionalità necessarie per gestire in modo strutturato le attività quotidiane di sales e marketing. Non si limita a essere un semplice repository di dati, ma rappresenta un vero e proprio strumento di gestione dei processi aziendali e di analisi attraverso reportistica avanzata. Cons Alcune funzionalità avanzate richiedono tempo per essere padroneggiate, soprattutto per utenti meno esperti. Pur essendo funzionale, in alcune aree l’interfaccia potrebbe risultare poco immediata e la personalizzazione richiede spesso supporto tecnico, rendendo l’implementazione iniziale più impegnativa di quanto ci si aspetterebbe. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LD Luca D. Responsabile IT Packaging and Containers ### "Un alleato strategico per l’organizzazione aziendale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 16, 2026 Ho conosciuto VTE nel mio precedente incarico e ne ho apprezzato fin da subito la versatilità, sperimentandone l’utilizzo in diversi ambiti aziendali. L’esperienza maturata mi ha permesso di constatare benefici concreti in termini di tracciabilità delle attività, condivisione delle informazioni e maggiore coordinamento tra i reparti. Ho quindi promosso l’adozione di VTE anche nella mia attuale realtà professionale, convinto che possa rappresentare uno strumento efficace per riorganizzare e ottimizzare una serie di processi (commerciali e non) che oggi non risultano pienamente strutturati o governati. Pros È una piattaforma CRM estremamente flessibile, progettata per adattarsi con naturalezza alle esigenze specifiche di ogni organizzazione. Altamente personalizzabile, esprime un potenziale significativo nella gestione integrata dei processi aziendali interdipartimentali, favorendo collaborazione, efficienza operativa e una visione strategica condivisa. La sua versatilità consente di supportare non solo i processi commerciali, ma anche attività trasversali che richiedono tracciabilità, coordinamento e standardizzazione. Cons Non ho riscontrato particolari criticità. La reportistica nativa può risultare meno evoluta rispetto a strumenti di Business Intelligence dedicati; tuttavia, questo aspetto non rappresenta un limite in contesti in cui sia già presente una piattaforma BI, anche in considerazione del fatto che il database di VTE è facilmente accessibile e strutturato in modo chiaro, rendendo agevole l’integrazione e l’estrazione dei dati. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Stefano A. Commercialista Accounting ### "Vtenext strumento essenziale per lo studio professionale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2026 Con l’espansione dello studio sia in termini di clientela che in termini di risorse inserite nell’organizzazione, ho sentito sempre più la necessità di avere un unico sistema che mi permettesse di gestire i dati dei clienti e le procedure di lavoro con processi automatici di esecuzione. Ne ho cercati e provati parecchi fino a quando sono imbattuto in vtenext. Fin da subito sono rimasto ben impressionato sulla duttilità del prodotto e sulle potenzialità di continua espansione ed integrazione con tutti i processi interni di studio. Ad oggi siamo riusciti ad automatizzare tutta la relazione con il cliente che prima avveniva via mail ed abbiamo monitorate tutte le richieste dei clienti. Altre procedure sono in fase di introduzione e vtenext sarà per noi l’interfaccia informatica di riferimento per lo scambio tra i collaboratori di studio ed i clienti, rendendo trasparente al cliente quando lo studio sta lavorando per lui e rendendolo partecipe sulla fase di avanzamento delle attività che lo riguardano. Pros La flessibilità del prodotto che sta permettendo di implementare la gestione del cliente secondo le nostre peocedure di studio. Cons In alcuni punti la rigidità della procedura che ha costretto ad intervenire nello standard per adeguarlo alle nostre esigenze. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing vtenext Capacità di integrazione del CRM con il BPM Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC maria c. cfo Wholesale ### "Recensione Vtnext " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2026 Veramente ottima. Dopo aver tentato di attivare un crm di altra softwarehouse, a livello nazionale, abbiamo optato per Vtnext e non ce ne siamo pentiti Pros Vtnext è un prodotto estremamente flessibile, modulabile e facilmente getibile in autonomia. Inoltre la disponibilità e la velocità dell'assistenza clienti è un elemento sicuramente da non sottovalutare. Ritengo che il crm VTNEXT sia un software che è in grado di fornire al 99% delle aziende il massimo supporto in ambito customer relation. Di estrema intuibilità e veramente user friendly, ho avuto l'opportunità di confrontrarlo con molti altri prodotti simili ma nessuno regge il confronto. Cons Onestamente nessun aspetto delle attuali impostazioni mi è risultato ostico o svantaggioso. Forse si può migliorare l'integrazione con il calendario di outlook, ma probabilmente il problema della sincronizzazione dipende dalle impostazioni/restrizioni esistenti nella mia azienda Switched from [Zucchetti Time and Attendance](https://www.capterra.com/p/187936/Time-Attendance/) il software precedente era molto macchinoso Alternatives considered [Origin](https://www.capterra.com/p/239752/Origin/) Reasons for choosing vtenext demo convincente, layout accattivante, facile accesso Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD Giovanni D. IT Manager Mining & Metals ### "Digitalizzare un flusso informativo: Minimo sforzo, Massima resa!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 9, 2026 Nel complesso positiva; è un programma efficace, che permette di digitalizzare un processo in pochi passaggi, in maniera semplice e facilmente utilizzabile anche da una persona senza competenze di programmazione. Pros L'interfaccia User-Friendly, che permette di digitalizzare un flusso informativo senza avere competenze tecniche di programmazione. Cons Avrei apprezzato una maggiore libertà nella personalizzazione grafica delle schermate di compilazione dei dati (es. colorazione dei campi, inserimento di icone ecc.) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SE Serena E. Impiegata Retail ### "Prima valutazione VTE dopo qualche mese" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 18, 2025 La mia esperienza con VTE la considero cmq buona, anche se per alcune parti devo approfondire per capire meglio Pros La ricerca che viene effettuata in generale in tutti i settori. E la ricerca nel menù, per aiutare a trovare la sezione di interesse Cons la grafica e la mailing list per la progettazione della mail, sarebbe più carino una grafica più semplice e intuitiva Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Massimo C. IT MANAGER Industrial Automation ### "GIVI VTE resi clienti" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 5, 2025 Pros supporto commerciale sempre presente in caso di sbloccare situazioni di mancata risposta da parte dei tecnici Cons a volte succede che i ticket si arenano e devo ricorrere al nostroreferente commerciale per sbloccarli Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Aman G. CEO Nanotechnology ### " Flessibilità e potenza per gestire processi complessi" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 2, 2025 Se cercate un CRM che cresce con la vostra azienda e si adatta alle vostre specifiche necessità operative, vtenext è la scelta giusta. Pros Dopo anni di utilizzo, vtenext si conferma uno strumento indispensabile per la nostra realtà aziendale. La vera forza di questo CRM risiede nella sua straordinaria flessibilità: non ci costringe ad adattare i nostri processi al software, ma si adatta perfettamente alle nostre esigenze. Gestiamo relazioni complesse con clienti industriali, istituti di ricerca e partner internazionali. vtenext ci permette di configurare workflow articolati, automatizzare processi multi-step e mantenere tracciabilità completa di ogni interazione - dalla prima richiesta alla post-vendita. Pro: Personalizzazione estrema senza necessità di programmazione complessa Gestione efficace di processi business anche molto articolati Interfaccia intuitiva nonostante la profondità delle funzionalità Eccellente rapporto qualità/prezzo Cons Connettori limitati, soprattutto con Office 365 che ormai è uno standard di mercato La curva di apprendimento iniziale richiede tempo per sfruttare appieno le potenzialità Switched from [HCL Notes](https://www.capterra.com/p/203693/HCL-Notes/) Perché era ora di cambiare un prodotti che aveva circa 20 anni e non era aggiornato. Alternatives considered [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) Reasons for choosing vtenext Prezzo/Prestazioni, perchè è un prodotto italiano ed è facile interagire con loro. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 9, 2025 Grazie mille per la fiducia e per aver condiviso la tua esperienza! NC Nicola C. Direttore Generale Business Supplies and Equipment ### "Un ottimo partner per uno strumento di importanza strategica" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2025 Azienda dinamica e soprattutto persone competenti ed efficaci, sia in assistenza tecnica che il nostro referente commerciale con risposte veloci e risolutive. Pros La versatilità del prodotto, in termini di copertura delle aree aziendali con le funzionalità e i moduli disponibili. Cons La gestione della reportistica a volta un po' complessa ma con la Business Intelligence in corso implementazione sarà risolto. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Grazie mille Nicola per la recensione e per la fiducia! [View all Reviews](https://www.capterra.com/p/182562/vtenext/reviews/) Popular comparisons [Salesforce Sales Cloud vs vtenext](https://www.capterra.com/compare/61368-182562/Salesforce-vs-vtenext) [HubSpot CRM vs vtenext](https://www.capterra.com/compare/152373-182562/HubSpot-CRM-vs-vtenext)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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