--- title: "vtenext Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about vtenext Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/182562/vtenext/" page_type: "product" language: "en" --- # vtenext Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) vtenext ## What is vtenext? vtenext is the Open Source, AI-Native CRM that allows you to: - Manage all business areas by centralizing information and integrating with your company's existing software ecosystem - Automate your business processes thanks to its built-in BPM engine - Harness the power of AI Agents and Kitt: the virtual assistant you can ask to provide information or perform specific actions Simple module and field creation directly from the interface. Focus on data sovereignty: choose whether to use vtenext in the cloud or install it on your own servers. Perfect as a standalone solution or as part of a more complex infrastructure, it seamlessly integrates with any type of business software and tool, such as ERPs, switchboards, e-commerce platforms, calendars, WhatsApp, digital signatures, and more. vtenext brings over 20 years of experience and is trusted by around 2,000 companies of all sizes—from small businesses to multinationals—proving its reliability and flexibility. ## What is vtenext used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[Professional Services Automation](https://www.capterra.com/professional-services-automation-software/) Top alternative Featured Overall rating Based on 113 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price €16 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for vtenext?[Manage this product listing](https://www.g2.com/products/vtenext/claim_requests/new?auto=true) Rating Breakdown 4.6 +− Features4.5 Value for Money4.6 Ease of Use4.4 Customer Service4.4 Rating Breakdown 4.6 Features4.5 Value for Money4.6 Ease of Use4.4 Customer Service4.4 ## vtenext Reviewers Verdict Updated September 2026 AI summary - vtenext is a strong fit for companies needing a CRM that adapts to specialized workflows or sector-specific requirements. - Reviewers are positive about its high flexibility, customization options, and the responsive support team. - It helps teams centralize sales activities, automate processes, and improve information sharing across departments. - Buyers may need to accept some trade-offs with limited email management features and occasional rigidity in module relationships. - It suits organizations prioritizing tailored CRM processes and integration flexibility, but may be less ideal for those seeking advanced email tools or out-of-the-box reporting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### vtenext 4.6 (113) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price €16 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (113) Ease Of Use 4.0 (4,388) Value For Money 4.6 (100) Value For Money 4.0 (3,517) Customer Service 4.4 (103) Customer Service 4.1 (3,527) ## vtenext alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) [View all alternatives](https://www.capterra.com/p/182562/vtenext/alternatives/) ## FAQs about vtenext Overview ### What problems does vtenext solve? vtenext solves scattered customer data, manual task follow-up, and inconsistent sales or service processes by centralizing contacts, documents, tickets, orders, and activities in one customizable platform. Sales teams, customer service, technical assistance, and operations managers use it to automate multi-step workflows, improve traceability, and connect CRM data with ERP, telephony, and accounting systems. Answer based on 96 reviews Overview ### Which roles and teams benefit most from vtenext? vtenext is most used by sales and account teams, marketing managers, project managers, and IT leaders who need one platform for customer relationships, campaign coordination, and process automation. Executives and business owners use it for pipeline visibility and operational control, while administrative staff manage records, communications, and day-to-day workflow continuity. Answer based on 113 reviews Overview ### What company size and industries is vtenext built for? vtenext is built mainly for small businesses, which make up 92% of reviewers, especially in Information Technology and Services at 20%. It is designed for companies that need to centralize fragmented data and fit software to their structure, with additional use among Computer Software firms at 10% and Machinery companies at 6%. Answer based on 113 reviews Features and Usability ### What are the key features of vtenext? vtenext includes core CRM features for contact management, lead management, sales pipeline management, and document management, plus differentiators like business process automation, a graphical workflow editor, and custom modules and fields. Reviewers also highlight API integrations, task management, and reporting for coordinating daily work and process control. Answer based on 44 reviews Integrations ### Which third-party tools and platforms does vtenext integrate with? vtenext integrates with 10 third-party tools, including WooCommerce, Jira, Wildix, Dynamics 365 Business Central, and eSOLVER from reviewer mentions. Official catalog integrations add Shopify, Google Calendar, HubSpot CRM, Salesforce Platform, and WhatsApp, covering e-commerce, project management, telephony, ERP, calendar, CRM, and messaging use cases. Answer based on 32 reviews Getting Started and Support ### How easy is it to onboard and train a team on vtenext? vtenext offers onboarding through in-person training, live online sessions, webinars, videos, and documentation. Reviewers describe a manageable learning curve for everyday users, with some teams adopting it quickly after startup guidance. New CRM users, admins, and teams handling advanced customization or process design usually need more training and technical support. Answer based on 21 reviews Getting Started and Support ### What customer support options does vtenext offer, and how do users rate the experience? vtenext offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users generally describe support as fast, available, and technically competent, with helpful guidance during setup and changes. Some report gaps in communication, limited clarity in documentation, and occasional delays when requesting new procedures or integrations. Answer based on 34 reviews Features and Usability ### How customizable is vtenext for different business needs? vtenext offers broad customization for modules, workflows, forms, and business processes across different company needs. Small business teams and process-driven organizations often like how it adapts to existing operations, though advanced setup, field changes, and some interface-level adjustments can require training, technical support, or more implementation time. Answer based on 44 reviews Features and Usability ### How well does vtenext handle process management? vtenext handles process management well by centralizing workflows, task tracking, automation, and customer activities in one system. Sales teams, service teams, and midsize companies often value its BPM features and flexibility, though process design, reporting, and some automation tasks can take practice or technical guidance during setup. Answer based on 33 reviews ## Who uses vtenext? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) vtenext supports all three of the features reviewers value most: **Data Security**, **Customer Database**, and **Real-Time Data**. Together, these capabilities help businesses protect customer information, keep records organized in one place, and work with up-to-date insights, allowing teams to respond faster and manage customer relationships more effectively. Data Security 4.6 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Real-Time Data 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Contact Database 4.4 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.3 (55) 89.09% of 55 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Workflow Management 4.4 (39) 87.18% of 39 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Lead Management 4.6 (36) 88.89% of 36 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process vtenext 133 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Quoting: Generate rule-based quotes for clients automatically - Business Card/Badge Scanning: Capture contact information by scanning a physical item and having the system automatically extract data from the scan - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Deal Management: Defines specific deal parameters to negotiate and secure deals - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Sequences: Set up automated email sequences to streamline outreach and engage leads/contacts - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - For Mac Devices: Operate/access software on Mac Devices - For Small Businesses: Designed for small businesses - Forecasting: Form predictions based on past and present data/trends - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Assignment: Manually or automatically assign leads to sales reps - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Projects: Ability to handle several projects simultaneously - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (113) 4.5 Based on 113 reviews ## Pricing Value for money 4.6 (100) Free Trial Free Version Basic €16.00 Per User,Per Month Value for money 4.6 (100) 4.6 Based on 100 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (103) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (103) 4.4 Based on 103 reviews ## User reviews Overall rating 4.6 Based on 113 reviews Filter by rating 5(69) 4(42) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent LG Luca G. Technical Back Office Management Consulting ### "Flexible and Secure, but Sometimes Cumbersome" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2026 Overall, my experience with vtenext has been positive. I particularly appreciated the email support, the strong focus on security, and the high level of customization available. These features made the system flexible and reliable for our needs. On the other hand, I found the system somewhat cumbersome to use at times, which could make certain processes less intuitive or efficient. Pros The things I liked most about vtenext are the responsive email support, strong security features, and the high level of customization, which makes the system adaptable to different business needs. Cons What I appreciated least about vtenext is that the system can sometimes feel cumbersome and less intuitive, making certain tasks more time-consuming than necessary. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Lorenzo B. Direttore Commerciale Outsourcing/Offshoring ### "VTE for Consorzio Scai" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 3, 2026 Everything shared during the presentation by the sales was confirmed, the support staff are kind, helpful, and knowledgeable. Pros The simplicity and the possibility of quickly and cheaply customizing based on our specific needs. The italian native language. Cons I just started using it, but honestly, so far I like everything. I just need to figure out if the cloud storage will be enough and, if necessary, the extra costs to increase it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reasons for choosing vtenext VTE is more focused on managing sales and leads Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 5, 2026 Grazie per aver condiviso la sua esperienza! EF Enrica F. Marketing Manager Building Materials ### "Supporto eccellente e soluzione su misura per l'azienda" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 7, 2026 L'esperienza complessiva è ottima. Si sono dimostrati un partner affidabile e sempre presente, capace di seguire l'evoluzione dei nostri processi aziendali con implementazioni precise e tempestive. Pros La disponibilità del team nel trovare la soluzione perfetta per le nostre esigenze aziendali e il supporto costante sia nella configurazione iniziale che nelle migliorie a processo avviato. Cons Avendo infinite possibilità di personalizzazione, all'inizio può non essere immediato capire quale sia l'impostazione ideale per la propria struttura. In realtà non è un vero contro, perché il team di VteNext interviene subito consigliando soluzioni basate su case study simili o guidando le modifiche in corso d'opera. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing vtenext Abbiamo scelto vtenext per le sue infinite possibilità di personalizzazione e, soprattutto, per il valore umano e professionale del team: la disponibilità dei tecnici e dei project manager di venire fisicamente in azienda ha fatto la differenza nell'adattare la soluzione alle nostre reali necessità. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DR Daniel R. IT PROJECT MANAGER Financial Services ### "Golden Group" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 1, 2026 Pros La parte che preferisco maggiormente di VteNext è la capacità di customizzazione. In azienda abbiamo bisogno di un prodotto versatile che sia immediatamente personalizzabile, motivo per cui abbiamo scelto Vte. Cons La parte secondo me migliorabile è la user-experience e l'interfaccia grafica. Sicuramente si può porre più attenzione su questo lato. Switched from [CRM in Cloud](https://www.capterra.com/p/230072/CRM-in-Cloud/) \- costi - concorrenza con il vendor - assistenza pessima - poca conoscenza del prodotto - scarsa capacità di custom - implementazioni lente, costose e inefficenti - voglia di rimodernare l'azienda e ottimizzare alcuni processi - incomprensioni con il vendor e il system integrator Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing vtenext il costo e la poca customizzazione rispetto a vte Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GC Greta C. Back Office and Foreign Relations Manager Management Consulting ### "An effective tool for business organization" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 8, 2026 Our overall experience with vtenext has been positive: we use it every day to manage appointments, assign activities to different people and companies, and keep track of our work in an organized way. One of the most valuable aspects is the ability to store and access important documents directly within the relevant company or customer profile (ensuring that all information is available in one place). Pros vtenext helps us to organize our daily work in a more efficient way. It has allowed us to move away from paper calendars and scattered notes by centralizing appointments, customer information, and documents in a single platform. We particularly appreciate its task management and the ability to automate many routine activities (which saves time and improves productivity). The platform seems also highly customizable, making it adaptable to different business needs. Cons As written above, the platform offers useful automation features, but some processes still require manual intervention and could be improved to make the experience even smoother Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Marco M. Amministratore Pantarei Informatica Computer Software ### "VTENEXT: Un CRM completo, flessibile e in continua evoluzione" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 11, 2026 La nostra esperienza complessiva con VTENEXT è stata molto positiva. Nel tempo abbiamo avuto modo di utilizzare la piattaforma su progetti differenti e in contesti aziendali con esigenze anche molto diverse tra loro, trovando sempre un buon livello di flessibilità e personalizzazione. Uno degli aspetti che abbiamo apprezzato maggiormente è la possibilità di centralizzare processi commerciali, attività operative, ticket e automazioni all’interno di un’unica piattaforma, migliorando organizzazione interna e controllo delle informazioni. Abbiamo inoltre trovato nel team VTENEXT competenza tecnica, disponibilità e attenzione verso partner e clienti. La piattaforma continua ad evolversi nel tempo con aggiornamenti e nuove funzionalità che la rendono una soluzione solida per aziende che cercano un CRM configurabile e orientato ai processi. Pros L’aspetto che abbiamo apprezzato maggiormente di VTENEXT è la sua flessibilità. La piattaforma permette di adattare workflow, automazioni e processi alle reali esigenze operative dell’azienda, senza costringere il cliente a modificare completamente il proprio modo di lavorare. Abbiamo trovato molto utili le funzionalità di automazione, la gestione centralizzata di clienti e attività, e le possibilità di integrazione tramite API con altri strumenti aziendali. Questo ci ha permesso di ridurre attività manuali, migliorare il controllo dei processi e aumentare l’efficienza operativa. Un altro punto di forza è la disponibilità del team VTENEXT e l’evoluzione continua della piattaforma, che negli anni ha introdotto miglioramenti concreti sia lato funzionalità che esperienza utente. Cons Essendo una piattaforma molto completa e personalizzabile, VTENEXT richiede una fase iniziale di analisi e configurazione abbastanza accurata per essere sfruttata al massimo. Per utenti meno tecnici o aziende poco strutturate, alcune configurazioni avanzate possono risultare inizialmente complesse. In alcuni casi l’interfaccia di determinate sezioni potrebbe essere resa ancora più moderna e immediata, soprattutto nelle aree amministrative o di configurazione avanzata. Dal nostro punto di vista sarebbe inoltre interessante vedere un’evoluzione ancora più spinta delle funzionalità AI e low-code/no-code, così da rendere alcune automazioni avanzate più accessibili anche agli utenti business senza competenze tecniche specifiche. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SB Salvatore B. Ufficio Tecnico e IT Business Supplies and Equipment ### "Esperienza positiva grazie al supporto e alla professionalità" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 5, 2026 Dopo un primo impatto inizialmente disorientante, dovuto al fatto che l’implementazione del software, inizialmente affidata a un collega, è ricaduta poi improvvisamente su di me e altre 2 colleghe, posso affermare di aver avuto un’esperienza complessivamente positiva. Nonostante le difficoltà iniziali, la disponibilità e le competenze dimostrate dal vostro team hanno contribuito in modo concreto a rendere il percorso di adozione efficace e soddisfacente. Pros Ho apprezzato in particolare la disponibilità e la rapidità del team di assistenza nel gestire e risolvere i ticket aperti. Inoltre, l’esperienza di formazione con Francesco Villani si è rivelata estremamente positiva: grazie alla sua competenza e disponibilità, è stato per noi un punto di riferimento fondamentale per comprendere il funzionamento del programma e sfruttarne al meglio le potenzialità. Cons Alcuni aspetti dell’interfaccia potrebbero essere più user‑friendly. Ad esempio, all’interno dei moduli non è possibile riordinare le colonne semplicemente trascinandole con il mouse, ma è necessario intervenire manualmente sui filtri modificandole una alla volta. Inoltre, la modifica dei dati non è immediata: il doppio clic su una cella non consente l’editing diretto, rendendo necessario aprire la singola riga in una nuova schermata per apportare qualsiasi cambiamento. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WB Walter B. Direttore Commerciale Marketing Mechanical or Industrial Engineering ### "Valutazione innovazioni importanti" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2026 Complessivamente é ottima. Non tornerei indietro ai vecchi sistemi per nulla al mondo. La facilità con cui si opera é veramente un plus. Pros Soprattutto poter gestire molto facilmente ogni singolo progetto, avendo tutte le componenti del porgetto (comunicazioni, documenti, offerte e quant'altro) ragguppate appunto per singolo progetto Cons La poca chiarezza di come formulare report e statistiche di gestione. Il modo di creare report e statistiche non é proprio intuitivo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Andrea B. Quadro Computer Software ### "VTENEXT inizi quasi per gioco e poi...." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 4, 2026 L'esperienza con il VTE è iniziata nel 2009, l'azienda aveva necessità di gestire ticket per l'assistenza tecnica erogata ai propri clienti. E' stato solo l'inizio: man mano il VTENEXT (inizialmente si chiamava Vtiger) ha guadagnato la fiducia dell'azienda e ad oggi, oltre all'anagrafica dei clienti e ai ticket di assistenza tecnica, gestiamo Preventivi, Conferme d'ordine, DDT, Ordini di lavoro, Servizi a contratto, Ordini di acquisto, Asset e Portale assistenza per i nostri clienti. Pros \- ambiente open source - possibilità di personalizzare i moduli - possibilità di creare nuovi moduli - possibilità di interagire con il cliente attraverso il portale assistenza clienti - APP Wilson ben fatta - supporto tecnico sempre pronto per gestire ticket di tipo urgente/bloccante Cons Le pagine web sono esteticamente simili per tutti i mouduli: mancano elementi grafici e la possibilità di rendre le pagine più "complesse" che potrebero rendere l'iterazione con il CRM più efficiente ed accattivante. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FT Francesco T. Artigiano Furniture ### "Un uomo in più in squadra" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2026 Esperienza più che positiva, ho passato anni a capire se fosse la giusta strada e ad oggi rimpiango il tempo perso. Un software che si è adattato alla nostra nicchia di mercato e ci sta dando tantissime soddisfazioni. Dal commerciale ai tecnici, oltre al prodotto, le persone sono quelle che fanno veramente la differenza. Pros Mi è piacuta l'estrema duttilità del prodotto, la capacità di adattarsi a tutte le esigenze della mia azienda, senza dimenticare \[nascosto contenuto sensibile\], il nostro project manager, che con pazienza si è calato nel settore legno e ci ha aiutati a tradurre le nostre esigenze in realtà Cons L'interfaccia grafica rigida e la gestione delle mail sopratutto come anteprima file sono l'unico tasto dolente. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/182562/vtenext/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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