The Lazarus Group Internet Services

InstaPage HOA Websites


5 / 5
9 reviews

Who Uses This Software?

The homeowner association market.


Average Ratings

9 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • The Lazarus Group Internet Services
  • www.instapage.org
  • Founded 1994
  • United States

About InstaPage HOA Websites

Website template systems for communities and homeowner associations.


141033

InstaPage HOA Websites Features

  • Auto Update
  • Content Import/Export
  • Drag & Drop
  • Landing Pages/Web Forms
  • Online Booking Tools
  • Online Store Builder
  • Pre-built Templates
  • Real Time Editing
  • SEO Management
  • Survey Builder
  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Communities
  • Member Directory
  • Online Payment Processing
  • Property Database
  • Website Management
  • Work Order Management

InstaPage HOA Websites Reviews Recently Reviewed!


InstaPage User Since June 2017

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. The Site Admin was easy to learn and use. I was able to put together the website for our HOA in a matter of an hour or so. Although I was already familiar with Content Management Systems with like features of the InstaPage application, I believe that anyone with less experience would have no problem getting their website up and running quickly. It is very user friendly and the technical and customer support of this company is fantastic.

Cons: To date I do not have anything negative to report about this software. Any issues I did find that I felt could be improved, the InstaPage technical support team not only listened and replied to my inquiries, but they really did looked into the suggestions. When they found them to be logical requests for a change or enhancement to an existing feature of the program, the development team quickly made the modifications and then they notified me of such. It is my opinion that there are no "cons" for this company or the software package.

Overall: My overall experience with InstaPage has been very good. The website is visually appealing and has afforded our community the ability to allow our Board of Directors to easily stay in touch with our residents. The website has also given our residents easy access to our community documents, landscaping request forms, architectural request forms, work requests, and each month we post our community calendar, the Board meeting agendas, minutes, any special meetings and our monthly newsletters The website has been very useful to our community giving us the ability to post notices of importance to our residents at anytime and saves time and resources of the Management Company and the Board of Directors. We were able to secure some paying advertisers which literally pays for the cost of our website.

Vendor Response

by The Lazarus Group Internet Services on June 06, 2019

Thank you for your positive review! More users should consider your comment re: self-sustenance: "We were able to secure some paying advertisers which literally pays for the cost of our website."

Very quick response

May 29, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Their customer service and support is great. They answer questions quickly, help when you are stumped and help guide you through new options and changes. They also give you information about expectations for HOA specific web sites. Very helpful.

Cons: It is complicated to use and not intuitive. There are several steps needed forveach addition or change. Some have to be saved some not so the need to remember which which steps need it and which don't can cause extra time and isn't helpful. Creating new subfiles or folders takes several steps. I get calls from our users because they can't find things as a result of needing to take several steps to find the information.

Overall: The new web site is a great improvement. Loved their suggestion for securing the site. They have helped with an operator error action by helping restore accidentley deleted files.

Vendor Response

by The Lazarus Group Internet Services on May 30, 2019

Thank you for your review.

A couple of comments, if we may. InstaPage does contain a keyword search feature in order to make finding documents easy for the residents. Beyond that, Site Administrators can make locating documents easier by being structured in how they name folders and subfolders, as well as file names and descriptions. If you feel creating folders or sub folders is difficult for you, please reach out to us at support@instapage.net and we will assist you. The process is actually very quick and simple, perhaps we can walk you through it.

Your candor is appreciated and will assist us in improving our products and service.

InstaPage by Lazarus Group Review

May 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fairly user friendly once you learn where everything is located.

Cons: We found it hard to download pictures and pdf files. When I asked for help from the web provider they were not able to provide useful information. I would also like to be able to add multiple email addresses for homeowners instead of a husband and wife having to set up separate counts.

Overall: Overall we are satisfied with the experience.

Vendor Response

by The Lazarus Group Internet Services on May 30, 2019

Thank you for your review.

Downloading PDF files is straightforward and easy, however, the viewer must have the Adobe Acrobat Reader plug-in installed on their device to view them. This is a universal issue, not specific to InstaPage.

Regarding e-mail blasts, one profile can hold more than one email address if they are separated by a semi-colon. Our apologies if you feel this information was not properly communicated to you during your conversation with our customer support team.

So easy to set up and keep maintained for our Homeowners Association

May 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a good design, and is very easy to set up. When we started customizing a webpage a year ago, Instapage was just starting 5.0 testing, and the tech staff were great at implementing changes to have it function at its best. Customer Service is top notch, and very responsive to questions and suggestions, plus giving guidance in the best way to utilize the product. Our homeowners are very happy with their new website, and as a volunteer Administrator, so am I. I love the email blast function especially!

Cons: I'm trying hard to think of any negative (constructive) criticisms, nut none come to mind at this time.

Overall: This has been an interesting website startup year for our homeowners group (69 residences), and we have obtained 97% signups, so the Board and our homeowners are pleased to have this new resource. Instapage is easy to access, easy to maintain, and serves a great purpose for our owners. We are now able to send out announcements and news to the owners via the website vs using our private email addresses or hand delivering. We urge all users to obtain the Security (SSL) certificate offered by Instapage for ease of mind to all users and Administrators. It's well worth the small price.

Vendor Response

by The Lazarus Group Internet Services on May 31, 2019

Thank you for your review and kind words. It is a privilege to serve you and your community.

HOA website review

May 24, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The framework for hosting a stock HOA website

Cons: The framework however has many restrictions.

Overall: I feel that InstaPage should offer security in their base price, not as an add-on option and expense.

Vendor Response

by The Lazarus Group Internet Services on May 27, 2019

Glenn, thank you for your review.

Your statement concerning security is in error, however - at least re: your HOA website with us. InstaPage DOES in fact provide SSL security at no additional charge to Standard Plan users, such as Tomahawk Ridge.

Users operating on the Bronze and Silver Plans are given the option of SSL securing their websites - which does require an additional individual SSL certificate. As this is an option, left up to each on those plans, we do not force SSL on all and bury the cost in the base fee which would force some increase in that base fee.

Excellent and easy to use

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly and easy to learn and work with.

Cons: I like everything about the software and when I have had any issues, customer relations is excellent at replying to me quickly and answering any questions.

Overall: I like the HOA websites as they are clear, easy to navigate and user friendly.

Vendor Response

by The Lazarus Group Internet Services on May 31, 2019

Thank you for your review and kind words. It is a privilege to serve you and your community.

Very Good Site!

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This site is very easy to pick up and go with little training of it. I haven't had any problems with adding my documents for owners to view online.

Cons: I really haven't had any cons. Anything I have had a question about I have emailed and had answered promptly by the team.

Overall: I am able to keep owners at the HOA up to date with information that changes weekly, even though their meetings are only monthly. The ONLY complaint I have had at all is that I can't pay my bill online with a credit card, and the HOA we are using the software for has such a process to go through it takes approximately 3 weeks to turn a check around. So I would ask the powers that be to reconsider that.

Vendor Response

by The Lazarus Group Internet Services on June 11, 2019

April,

Thank you for your review. Please note InstaPage is in fact integrated with the Paylease online payment processing system and can also utilize Paypal. Please contact us at support@instapage.net for more information.

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InstaPage HOA Websites
https://www.instapage.org

We needed an upgrade

Jun 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ideal templates, great value for the price

Cons: customization of the homepage could be a little more flexible, but Instapage worked well with us to create a look that complemented the feel of our neighborhood.

Overall: Fabulous experience! The support team is great, we've had great feedback from our neighbors about the beautiful design and functionality of the new site, and we've cut down on requests from the public for information by creating a public space on our site for access to documents, FAQ's etc!

Vendor Response

by The Lazarus Group Internet Services on June 18, 2019

Paula, thank you for your review!

Excellent customer service

Jun 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set up was easy, customer service responds very quickly to questions. The finished product is very attractive.

Cons: I have people tell me it does not work as well on iPads.

Overall: We needed to replace an outdated website and wanted a fresher look. Instapage provided that as well as an easy transition.

Vendor Response

by The Lazarus Group Internet Services on June 11, 2019

Melanie,

Thank you for your review. We would love to hear detaills on what specific issues your i-Pad users have reported as InstaPage has been tested on i-Pad and is warrantied on the platform. Thank you.

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InstaPage