# Page 3 | BrightLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BrightLocal the right SEO solution for you? Explore 281 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182621/BrightLocal/reviews --- BrightLocal 4.8 (281) [View alternatives](https://www.capterra.com/p/182621/BrightLocal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Page 3 - Reviews of BrightLocal ## Showing most helpful reviews Showing 51-75 of 281 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hayden H. Digital Marketer Marketing and Advertising Used the software for: 1-2 years ### "It's My Cheapest Employee" May 18, 2021 5.0 These guys are fantastic! The customer support is on the ball, they reach out quickly to address concerns, and make sure that as a customer I feel valued. The platform itself is robust yet beautifully intuitive and simple and makes my clients happy. I couldn't ask for anything more. Pros My favorite aspect of BrightLocal is the auto-generated white-labeled reports. Not only do they provide instant credibility for a smaller agency like mine, but they auto-populate every month with the latest data which frees up my time and helps me focus on growth. Those reports, on top of affordable citation campaigns, make BrightLocal a great employee! Cons I like the ability to integrate the lead generator into my site, however I wish it offered a little. more customization so it would better fit my site's design, but it's a very minor issue. Alternatives considered [Yext](https://www.capterra.com/p/140176/Yext/) Reason for choosing BrightLocal I had heard good things about BrightLocal from coworkers, and they weren't wrong! Review Source Response from BrightLocal May 27, 2021 Hi Hayden, Thank you for leaving this great review! I'm very happy to hear that you've found the reporting particularly useful for your agency. I do appreciate your feedback regarding the lead gen widget, it's something for us to consider for further improvements. It's also lovely to hear your comments about our support team, you are certainly a valued customer so please don't hesitate to get in touch if you need anything else. Best Wishes Myles - BrightLocal CEO MR Megan R. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Easy Onboarding and Navigating" April 27, 2021 5.0 From the multiple initial calls, where \[SENSITIVE CONTENT HIDDEN\] took the extra time to answer all of my questions during my free trial, to the success call I had with Ian, I have been thoroughly impressed with the professionalism, attention to detail, and focus on my success using their product. I'm thrilled with the experience so far, and excited to see how this product will elevate our business. Pros I can provide my clients with a simple dashboard to view their digital presence in one easy location. For that feature alone it was worth it for me. I also loved the pitch deck that was provided. As a Marketing agency, having a starting point when talking about these incredible features and their benefits to our customers, a pitch deck was crucial to the success of quickly launching these services. Cons The backend is a little clunky. For instance, it would be great on the Clients and Locations dashboard to be able to easily view the agency dashboard and the white-label dashboard without all of the extra clicks. It's still a great product, so I don't mind the extra clicks, but streamlining some of the views would be a great bonus. Alternatives considered [Yext](https://www.capterra.com/p/140176/Yext/) Reason for choosing BrightLocal Price, Client Dashboard, and the ability to white label. It was also a huge bonus the graph that I was originally shown explained that listing management should be a large upfront fee, then reduces over time. That's what sold me I think. Review Source Response from BrightLocal April 29, 2021 Hi Megan, Thank you for taking the time to leave us your review. I'm glad to hear BrightLocal has been crucial in the success of your agency and that you've enjoyed so many of our additional features. I'm thrilled that our team has been so supportive and professional throughout the process too. Thank you also for your feedback regarding streamlining certain areas of the dashboard. We really appreciate your comments. If you need any further assistance, don't hesitate to get in touch with the team. Kind Regards, Myles - BrightLocal CEO VR Verified Reviewer Marketing Insurance Used the software for: 6-12 months ### "Affordable option for basic marketing overview & strategy to improve you online presence." May 25, 2021 5.0 Overall the insights are worth the price, and the Get Reviews section is the cherry on top. Pros The monthly cost is low and it gives me just enough insight into my local search results, instead of me trying to parse all of the analytics data myself. I like the weekly reports sent to my inbox. I also like that they have a "Get Reviews" feature, where you can upload a CSV file that will solicit reviews from our clients. Customer support has always been above and beyond. Cons The new local search grid feature is a bit confusing and took me a long time to understand. Some of the features are a bit buggy, like the CSV import for Get Reviews. I am on a Mac, not sure if that's part of the reason.. Sometimes the dialog box never pops up to import a file and I have to quit and restart. CSV files are limited to 100 emails per file so it's a bit limiting when you have thousands of clients in your database to email. Pros outweigh cons! Alternatives considered [Fuse](https://www.capterra.com/p/166782/Connect/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Review Source Response from BrightLocal June 4, 2021 Thanks for leaving your review! It's great to hear BrightLocal is able to provide you with some great insights for your Local SEO. It's lovely to hear our support team has gone above and beyond. Thank you for your feedback regarding the tools, I'm sorry to hear you've encountered any issues and we'll of course consider the feedback regarding CSV limits on our Reputation Manager tool. If you do need help with anything, don't hesitate to get in touch with our support team. They're always on hand should you need any assistance. Best Wishes, Myles - BrightLocal GJ Greg J. Owner Marketing and Advertising Used the software for: 6-12 months ### "Bright Local Makes Local SEO Easy" January 12, 2022 5.0 Overall my experience has been very positive and the more I use it the more I like it. Pros I honestly think the reporting is awesome and it is not really a feature that BL is known for even though it is better than a lot of software that is designed just for reporting. Cons Load time is a little slow and on the first of the month reporting is delayed. Reason for choosing BrightLocal The combination of price and the ability to easily audit and order NAP citations. Also the reporting was a big part of my decision. Review Source Response from BrightLocal January 17, 2022 Thank you for taking the time to write your review of BrightLocal. It's great to hear you've been enjoying the reporting features! I am sorry to hear about reporting delays and we have had a number of behind-the-scenes improvements recently to help with speed. If you do have any questions, please get in touch with the team! Many Thanks, Myles - BrightLocal CEO Kathleen R. Owner Marketing and Advertising Used the software for: 2+ years ### "Glowing review for BrightLocal" September 8, 2021 5.0 Pros I love that they offer a suite of reports and regularly use their GMB and Ranking reports. I use other reports, too, and appreciate that I can run them monthly (in my case) and look at trends over time. I've used BrightLocal for almost 10 years. Cons Occasional inconsistencies in numbers between various reports BUT the BrightLocal support team is awesome and very prompt in addressing any questions I have asked. Review Source Response from BrightLocal September 23, 2021 Hi Kathleen, Thank you for writing this glowing review, it's very much appreciated. Wow, It's great to hear you've been such a loyal customer for so long too! I am sorry to hear you've spotted any inconsistencies in the past, but I'm very glad these were resolved quickly for you. Should you ever need anything else, please don't hesitate to get in touch with the team. They're always on hand to help. Best Wishes, Myles - BrightLocal CEO VP Victor P. Flat Tire Change Near Me Automotive Used the software for: Less than 6 months ### "Most honest company I have done business with in a long time" March 18, 2021 5.0 I was absolutely amazed at the knowledge and help the staff gave me. I did tons of research and found this to be the MOST honest and affordable company offering these services. They have several free tools which brought me to their site and then they EVEN offer a free trial. Now you KNOW this business is honest and legit if they can offer a free trial and not worry if you will stick around. That is confidence knowing they have what you want at a GREAT price. Pros The absolute best thing about the software is the staff that walks you through it honestly. When just looking at the surface it doesn't look like much, but when you really dive into it. It offers SO MUCH for the price I am just amazed. Cons I am mad at myself I didn't talk to support sooner and really dive in when I first came across this business. Oh my goodness the time and money that could have been saved or reinvested. But I am happy I know now. Alternatives considered [STAT](https://www.capterra.com/p/208096/Moz-STAT/)[Moz Pro](https://www.capterra.com/p/152215/Moz-Pro/) Switched from [Moz Local](https://www.capterra.com/p/116352/Moz-Pro/)[STAT](https://www.capterra.com/p/208096/Moz-STAT/) I also did research like I said before on lots of other similar sites, but the other sites do not have everything that Bright Local has..... Honesty, Pricing, Options, Extras, etc that Bright Local has. Review Source Response from BrightLocal March 26, 2021 Hi Victor, Wow! Thank you for your fantastic review! It's great to hear you've had such an excellent experience, especially with our team. We certainly pride ourselves on being as open and honest with our customers as possible so I'm so happy you've noticed! Our support team are here to guide you through anything you need assistance with so please don't hesitate to get in touch if there's anything else! Best Wishes, Myles - BrightLocal CEO tR tj R. Director of SEO & Strategy Marketing and Advertising Used the software for: Less than 6 months ### "The best Local SEO software available" December 17, 2021 5.0 It's been an easy transition from Moz. The team at BrightLocal have been remarkably helpful every step of the way. Pros I've tested a lot of SEO tools and have never been as thrilled about a feature set as when we started using BrightLocal. Today, we couldn't operate our agency without it. And the pricing is unbelievable. Cons I only have one complaint. The review acquisition feature, Get Reviews, requires our clients to login to a dashboard when entering their customer information. Other tools have a "magic link" we can just send to our clients to enter customer data into a web form, which makes it much easier. That being said, those other tools are about 5x as expensive! Reason for choosing BrightLocal BrightLocal's pricing is much better Switched from [Moz Local](https://www.capterra.com/p/116352/Moz-Pro/) We mostly do SEO for local businesses so we wanted to find local SEO tracking software. We didn't know what we were missing until we made the switch Review Source AC Alex C. Founder of SEO Agency Real Estate Used the software for: 6-12 months ### "Love BrightLocal as an SEO Tool" August 25, 2021 5.0 Pros The keyword ranking tracker is very helpful. I use this for my SEO clients weekly to keep everyone on the same page. They love it. Cons Citations can sometimes take a little while to process. But overall, I enjoy having everything go through BrightLocal versus doing it manually! Review Source Response from BrightLocal September 9, 2021 Thank you for the review, Alex! It's great to hear you've found the Rank Checker tool helpful - and that your clients love it! You mentioned a delay in the Citation Builder process, which I'm sorry to hear. Although we do submit information promptly to sites - some take far longer than others to be put live. For this reason, we have to be realistic with the timings we give our customers. If you do have any further questions or queries though, please don't hesitate to get in touch with the support team. Thanks Again, Myles - BrightLocal CEO DE Dave E. Content Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Customer Service!" June 7, 2024 5.0 Pros I'm new to local SEO. \[sensitive content hidden\] in tech support was very helpful as I was attempting to set up our first grid search--I got expert responses to questions almost in real time and I'm very happy with the result. Cons It's hard for me to say just yet--I'm only starting out. Reason for choosing BrightLocal Our agency wanted us to use BrightLocal. Review Source Response from BrightLocal June 14, 2024 Hello Dave Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with our customer service team. We pride ourselves on providing expert and timely assistance, so it's wonderful to know that we were able to meet your expectations. Starting with local SEO can be challenging, but we're glad to have been able to support you in setting up your first grid search successfully. Your satisfaction is our top priority, and we’re always here to help you as you continue your journey. If you have any more questions or need further assistance as you progress, please don't hesitate to reach out. We're here to ensure you have the best experience possible. Thank you once again for your feedback and support! Harry Customer Support Department Manager MS Michael S. Chief Strategist Marketing and Advertising Used the software for: 1-2 years ### "Great time saver" June 12, 2023 5.0 If you take the time to learn the system and follow the tutorials you'll get great results. Pros Great service for adding citations at scale for multiple clients. Tutorials are very helpful and the customer service is fantastic (best I've experienced with similar services) Very happy with the results we've been able to get for our clients and BrightLocal has become a very useful tool in our offering. Cons Synching updates across multiple platforms was one of the items we had been missing but sounds like that service has recently been added with your ActiveSynch service so we will be researching that next. Review Source Justin H. Owner Marketing and Advertising Used the software for: 2+ years ### "Great Software at an Affordable Price" November 9, 2021 5.0 I track over 10,000 keywords a week and Brightlocal is the only platform that can do it as an affordable cost with accurate tracking. Pros BrightLocal is super easy to use and the rank tracking for local business is the best. Cons Nothing I don't like. They have fixed any of the issues I thought needed to be updated. Review Source Response from BrightLocal November 25, 2021 Hey Justin, Thanks for leaving us this review! It's lovely to read your comments, and I'm really glad you've noticed some of the recent improvements too. Kind Regards, Myles - BrightLocal CEO PD Peter D. Owner Marketing and Advertising Used the software for: 2+ years ### "I like this company very much" December 16, 2021 5.0 Pros However, a bit pricey for citation building but worth it in the long run. Cons When they offer to build certain citations but can't they should credit your account Review Source Response from BrightLocal January 26, 2022 Hi Peter, Thank you for taking the time to review us. I'm sorry to hear you've found the Citation Builder a little pricey, we do try to keep costs down where possible and keep our pricing competitive too. We guarantee that 70% of submissions result in a live listing, if this isn't the case the team will arrange for alternative sites to be used or refund your account accordingly. Please do get in touch with the team if you have any further questions, Kind Regards, Myles - BrightLocal CEO RF Rylee F. Listings Manager Marketing and Advertising Used the software for: 2+ years ### "Lots of options, easy to use. " November 9, 2021 5.0 It is an affordable way to improve your SEO and marketing experience. Pros The software is very user friendly and easy to navigate. It offers a lot of great features to help in your SEO and marketing efforts. Cons Sometimes it takes a while to hear back from the support team. Reason for choosing BrightLocal Good recommendations. Switched from [SOCi](https://www.capterra.com/p/173850/SOCi/) Less expensive, and easier to use. Review Source Response from BrightLocal November 19, 2021 Thanks for the review Rylee! I'm sorry to hear you've encountered delays in hearing back from the support team. I've taken a look through some of your tickets and could only see one instance where a message was sent to us on a Friday- but I can see it responded to first thing on Monday (the team don't operate over the weekend!) That being said, if you have any further concerns don't hesitate to get in touch- our team is on hand to help! Kind Regards, Myles - BrightLocal CEO MG Marco G. GM Management Consulting Used the software for: 1-2 years ### "Best Software out for the Digital Marketing " September 7, 2021 5.0 The best experience I have Pros All is amazing simple and easy to follow !!🤙🤙🤙 Cons Nothing is wrong with this software !! All this software is amazing Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Service, support and Price Review Source Response from BrightLocal September 9, 2021 Thanks for the review Marco, Lovely to hear your comments, and particularly great to read you've found the tools simple and easy to follow. Best Wishes, Myles - BrightLocal CEO KA Kurien A. Manager Marketing and Advertising Used the software for: 2+ years ### "Easy to use but expensive. " June 17, 2021 5.0 Make the costs cheaper and increase the number of submissions for the cost. That is the biggest issue here. Pros Ease of use and integration. Clean looking dashboard reporting system. Cons Expensive option vs others in the market segment. Reason for choosing BrightLocal Ease of use and integrations. Switched from [Yext](https://www.capterra.com/p/140176/Yext/) Did not get value for the fee paid. Review Source Response from BrightLocal June 24, 2021 Thanks for leaving your review Kurien, It's great to hear the tools have been easy to use and that you've been enjoying the integrations. I'm sorry to hear you've found the Citation Builder expensive, unlike many other services our submissions are all completed by hand. You'll be pleased to hear that you can lower the cost of submissions by purchase citation credits, which is where you can save 33% and purchases start at 500 credits. It's a great option if you're doing a number of campaigns. Our team is on hand should you need any further assistance. Best Wishes, Myles - BrightLocal CEO Caron C. Owner Marketing and Advertising Used the software for: 1-2 years ### "Time-Saving Tool for Local SEO" May 7, 2020 5.0 Pros The Citation Builder is essential! BrightLocal includes dashboards for tracking rankings, citations, reviews, social engagement, analytics and Google My Business. Agency white-labeling available with control of which dashboards are visible to the client. Also has a pretty cool audit tool. Their slogan — "The all-in-one local marketing platform" — is accurate! And they are adding features often. Cons I don't like the limit on number of keywords tracked per client dashboard (100). There are a number of add-ons available, but adding more tracked keywords is not one. The only way to track more is to create a second dashboard for the same client. That is not a big deal if you're on the pro plan, but they should address this issue. Review Source Response from BrightLocal October 23, 2020 Thank you so much Caron, and thank you for the feedback and suggestions - we're always happy to take feedback on board. I'm very pleased to hear that you've enjoyed using BrightLocal so far Many thanks Myles - BrightLocal CEO Michael F. Founder Marketing and Advertising Used the software for: 2+ years ### "Love, love, love Bright Local" December 15, 2021 5.0 Our experience has been exceptional. There have been a few errors that they caught on our behalf. If it wasn’t for the team at Bright Local, we would have fallen short in delivering for our customers. I have used customer support out of variety of occasions and they are always responsive. Pros We used Bright Local for all of our data aggregator submissions and citations. They have perfected the process it make it extremely easy to implement. I’ve used a variety of other services, but this is most comprehensive, and easy to use. Cons Many features provided in addition to our core use. I wish I had more time to explore them. Review Source Response from BrightLocal December 16, 2021 Thank you for the glowing review, Michael! I'm really glad you've been enjoying our Citation Builder service! The team is on hand if you want some more help getting to grips with the other features. It's great to be working with you, Myles - BrightLocal CEO RS Ryan S. Agency Owner Marketing and Advertising Used the software for: 2+ years ### "Local Business Citations The Smart Way" February 22, 2021 5.0 Whenever I need customer support, they respond so quickly it's not funny! I rarely do though... I recommend it on my YouTube channel and website. I'd certainly recommend it to you to! Pros I like how easy it is to use and the cost per citation. We buy $1,000's worth of credits at a time to reduce our cost even more. I also like how it allows you to click through to existing citations whether they created them or not. Finally, I love their notes that tell you the details of creating a citation on each platform if there is something you need to know. Much appreciated feature!!! Cons I don't anything negative to say. We use it weekly as a tool in our website, SEO, and Google Ads web agency. Switched from [HOTH STARS](https://www.capterra.com/p/168701/HORTH-STARS/) The price and The Hoth gives me the 'ut-oh' feeling! Review Source Response from BrightLocal February 25, 2021 Hi Ryan, I appreciate you taking the time to leave us this brilliant review! Thank you for recommending us too. It's great to hear your comments regarding our Citation Builder service, and that it's been easy to use, and that you've been enjoying certain features. Don't hesitate to get back in touch with the team if you need any further assistance. Best Wishes, Myles - BrightLocal CEO IM Ian M. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Levering my current client relationships to propose SEO solutions for them." December 6, 2021 5.0 My main goal is to provide Reputation management for small business that do not have anyone managing this process. Also I want to provide GBP Optimization and basic SEO when it is missing or completely inadequate. Pros The courses and documentation are excellent to break down the elements of SEO practices. The compartmentalization of solutions allow me to decide what elements have the most potential for me to be profitable and successful. Cons I find the website can be confusing to navigate some times. It seems that sections have been added adhoc. It would be nice to see a pitch deck for Get Reviews that showed clear graphics of the entire process. Review Source Response from BrightLocal December 16, 2021 Thanks for the great review Ian! I'm sorry to hear you've found the website confusing at times, and I appreciate the feedback too, we do have some great white-labeled pitch decks but we're always looking for ways to improve. If you need anything else, don't hesitate to get in touch! Kind Regards, Myles - BrightLocal CEO CR Corine R. Technical Marketing Assistant Marketing and Advertising Used the software for: 1-2 years ### "Brightlocal provides a great service to the Local SEO realm. " December 28, 2022 5.0 Pros We are extremely satisfied with the services provided by BrightLocal and would highly recommend your company to anyone in need of SEO services. Thank you for your hard work and dedication. Cons The only problem we have faced is that some of the software does not function well with service area businesses. That is the only caveat. Review Source Response from BrightLocal February 2, 2023 Hi Corine, Thank you for taking the time to write us a very lovely review. It's excellent to hear you've been enjoying the tools, and we appreciate your recommendation! I'm sorry to hear about the confusion with Service Area Businesses - this is something I'll feedback to our team. Best Wishes, Melissa - Customer Success WM William M. owner Marketing and Advertising Used the software for: 2+ years ### "Excellent Account Support Rep" October 14, 2021 5.0 Pros It is full of a ton of functions, great audits of citations, wonderful local keyword ranking with the grid, and submitting citations is quite straightforward and easy. Cons I'd like for the National Aggregators and Primary Citation sites broken out from the rest on the Citation Tracking as they are VERY important. Reason for choosing BrightLocal See above Review Source Response from BrightLocal October 21, 2021 Hi William, Thanks for writing this great review! It's great to hear you've been able to take advantage of the BrightLocal features. Thank you also for your feedback, the Citation Tracker tool has a 'Key Citations' tab which is customizable - so you're able to edit it to include the sites you deem to be the most important to you (or your client). If you have any further questions, please don't hesitate to get in touch with the team. They're always on hand to help. Kind Regards, Myles - BrightLocal CEO VR Verified Reviewer Associate Marketing and Advertising Used the software for: Less than 6 months ### "Customer Service? More Like Customer Success!" November 4, 2021 4.0 The software is great but more importantly, I am blown away with the Customer Service Team here at Bright Local. Wow. They are professional, personable, and really helpful. I am not a technical cat in the least, so I have a lot of questions, most of them I assume are dumb. These folks here are quick to help, and don't make me feel like a bother or an doofus. I am really impressed. Pros Really cool program. It gives me information that I didn't even know I needed! Cons I am going to have to watch tutorial videos a couple of times to understand this thing, it's pretty big. Review Source Response from BrightLocal November 11, 2021 Thank you for the review. Wow! Your comments are lovely to read - particularly regarding our support team. I'm glad you've found them helpful, professional, and personable! We really do try to offer first-class support, and I'm glad it's been noticed. It's great to be working with you! Myles - BrightLocal CEO AS Andrea S. Chief Strategist and owner Marketing and Advertising Used the software for: Less than 6 months ### "BrightLocal provides the best bang for our buck." November 12, 2021 4.0 Pros For our local, small business marketing focus, BrightLocal provides us with all the key tools and reports we require to monitor and grow our clients' businesses successfully. Love the white-label reporting option, the detail of the reports, and how easy it is for our clients to understand them with little tweaking required on our part. Straightforward, not overly complicated, it doesn't hurt that they look very professional also. BrightLocal pricing is reasonable and their support is second-to-none! They are always improving their products, and are very open to feedback, making us feel more like partners, not just another customer. So happy we found them! Cons The initial set of the software could be better, and once set up, there are a few glitches here and there. It's not as intuitive as we'd hoped, but at least they provide great support and are extremely helpful. Alternatives considered [Semrush](https://www.capterra.com/p/151962/SEMrush/) Switched from [Moz Pro](https://www.capterra.com/p/152215/Moz-Pro/) For our local SEO clients, BrightLocal does all that we need and at a much more reasonable price. Review Source Response from BrightLocal November 25, 2021 Thank you for your review Andrea. I'm really glad you've been able to use a lot of the BrightLocal features and are enjoying them too! I really appreciate the feedback regarding your initial setup, we do have a number of resources available to help such as a help center, a free academy, and a lovely support team. If you ever need any more support from the team, don't hesitate to get in touch. Kind Regards, Myles - BrightLocal CEO VR Verified Reviewer SEO Professional Marketing and Advertising Used the software for: Less than 6 months ### "BrightLocal is all I need" November 14, 2021 5.0 I'm thrilled to have found a single inexpensive solution for everything I need to do. And the customer support is outstanding: fast, personal, and very useful. Pros BrightLocal provides a complete set of tools for managing my own local SEO, but also for running my local SEO agency, from lead gen to managing clients. Cons It takes a little time to figure out the paid credit system, but eventually I did. Reason for choosing BrightLocal BrightLocal had the best combination of features and price and met all my needs. Review Source Response from BrightLocal November 25, 2021 Thank you for reviewing BrightLocal! I'm really glad you've been enjoying the software. There may be a bit of a learning curve getting to grips with the credits system and it's in the pipeline for future updates. Thank you for the feedback! Kind Regards, Myles - BrightLocal CEO KF Kimberly F. SEO Marketer Marketing and Advertising Used the software for: 6-12 months ### "Makes it all so easy" March 5, 2021 5.0 Pros I've been using BrightLocal since I started my business at the beginning of 2020, and I love it. It makes it really easy to run reports and learn about my leads. BrightLocal also has incredible customer service that's always helpful, and they seem to really listen to their customers and are implementing new features all the time. The new Local Search Grid feature is my favorite thing right now, and my clients are loving it too. Cons I wish the competitor were customizable within the citation tracker, some times I feel like there would be better competitors to compare to. Alternatives considered [Semrush](https://www.capterra.com/p/151962/SEMrush/) Reason for choosing BrightLocal More affordable, and was more streamlined to just what I needed. Review Source Response from BrightLocal March 11, 2021 Hi Kimberly, Thanks for taking the time to leave us this review. It's great to hear you've had incredible customer service! I'm glad you've also been able to use our new Local Search Grid tool too. Thank you for your feedback regarding competitors within the Citation Tracker tool. This is something for us to consider for the future. Best Wishes, Myles - BrightLocal CEO Similar Products Featured ## Related categories [Local SEO Tools](https://www.capterra.com/local-seo-tools-software/)[SEO](https://www.capterra.com/seo-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.