--- title: "LiveSession Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveSession Software - reviews, pricing plans, popular comparisons to other Web Analytics products and more." source_url: "https://www.capterra.com/p/182661/LiveSession/" page_type: "product" language: "en" --- # LiveSession Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveSession ## What is LiveSession ? Web analytics software with site session replays, user event tracking, and customer segmentation. We aim to make it easy to solve your customer's problems, find answers about how your product is used, and optimize overall experience in your web application. ## What is LiveSession used for? [Product Analytics](https://www.capterra.com/product-analytics-software/)[Website Optimization Tools](https://www.capterra.com/website-optimization-tools-software/)[Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 89% Neutral 11% Negative 0% Starting price $65 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LiveSession ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://livesession.io&name=LiveSession ) ## LiveSession Overview Updated September 2026 AI summary LiveSession provides cloud-based web analytics and user behavior insights for small, midsize, and enterprise teams seeking to optimize digital experiences. With features such as session recording, heatmaps, funnel analysis, and user interaction tracking, it enables product, marketing, and analytics teams to monitor site activity, identify conversion issues, and analyze user engagement across multiple websites. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveSession 4.6 (28) VS. [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $65 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (28) Ease Of Use 4.6 (267) Value For Money 4.6 (22) Value For Money 4.6 (231) Customer Service 4.7 (25) Customer Service 4.7 (217) ## LiveSession alternatives [4.5 (17)](https://www.capterra.com/p/172116/PageSense/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (285)](https://www.capterra.com/p/169053/Looker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Fullstory](https://www.capterra.com/p/153721/FullStory/) [4.6 (67)](https://www.capterra.com/p/153721/FullStory/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153721/FullStory/) [Smartlook](https://www.capterra.com/p/164713/Smartlook/) [4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164713/Smartlook/) ## FAQs about LiveSession Overview ### Which roles and teams benefit most from LiveSession ? LiveSession is most used by product designers, product leaders, and frontend developers who need to analyze user behavior, uncover friction points, and improve digital experiences. Marketing and customer success teams use it to understand engagement and resolve issues, while founders and executives rely on session insights to guide product and customer experience decisions. Answer based on 28 reviews Overview ### What company size and specific industries is LiveSession built for? LiveSession is designed for product and other data-driven teams at small, mid-market, and enterprise companies that need to understand user segments, fix bugs, track users, and make informed product decisions. It is best suited for teams focused on product analytics and user behavior analysis across digital products. Features and Usability ### What are the key features of LiveSession ? LiveSession offers session recording, heatmaps, funnel analysis, and dashboard reporting for website behavior analysis. It also includes event tracking, conversion tracking, pageview tracking, and user interaction tracking, plus real-time analytics, customizable reports, alerts/notifications, and segmentation tools for campaign and customer activity analysis. Pricing ### How much does it cost and what fees or limitations are included? LiveSession starts with a free plan and free trial, then offers the Basic plan at $65 per month, or $54 monthly with annual billing, and the Pro plan at $99 per month, or $83 annually. The Free tier includes 1,000 sessions, while paid plans expand session limits and features. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does LiveSession integrate with? LiveSession connects to over 10 integrations, including customer support tools and analytics platforms such as Intercom, LiveChat, Crisp, Drift, Help Scout, Olark, Google Analytics 360, and Segment. It also integrates with commerce and website platforms like BigCommerce, Shopify, Wix, and WordPress. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does LiveSession offer? LiveSession provides documentation to help teams get started and find product information when needed. This format supports self-paced reference for setup steps, feature details, and ongoing use. No other training options are confirmed in the catalog data. Getting Started and Support ### What customer support options does LiveSession offer? LiveSession provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Users describe the support team as responsive and helpful, with quick problem-solving and issues sometimes fixed within a day. Some also note occasional frustration when specific product needs are not met. Answer based on 5 reviews User interface ### Is LiveSession easy to use and navigate? LiveSession offers a clean, easy-to-navigate interface that helps teams review sessions, filters, and user behavior quickly. Product, UX, and support teams often like the simple setup, clear dashboard, and session search tools, though some users note occasional playback or browser view differences that can affect accuracy. Answer based on 11 reviews ## Features AI summary Based on 2,509 Web Analytics reviews Capterra reviewers highlight these as the top features buyers look for in web analytics software: - **Website Analytics** (**54%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**51%**) - **Engagement Tracking** (**65%**) LiveSession supports **Website Analytics** and **Engagement Tracking**, giving teams visibility into site performance and how visitors interact with pages and content. However, it does not offer **Reporting/Analytics**. Instead, it provides **Data Visualization** (**43%**), which can help teams spot trends and understand user behavior more clearly. Together, these features help businesses monitor activity, identify friction points, and make better decisions about website improvements. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Reports Alter the layout and content of reports LiveSession 31 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Funnel Analysis: Method of analysis that visualizes the series of events that lead towards a defined goal. - Funnels: See how users move though a product via grouped page sequences - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Predictive Analytics: Predict future data based on historical data sets - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Session Recording: Record active support and chat sessions for auditing and training - Session Replays: Replay videos of user's interactions with your site. - Time on Site Tracking: Track the amount of time users spend on websites - User Interaction Tracking: Monitor user activity through engagement methods - User Research Analysis: Analyze and gain insights into user experience - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visualization: Graphical representation of data or processes - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors --- Get Advice We can help you find the software with the features you need. Features 4.3 (28) 4.3 Based on 28 reviews ## Pricing Value for money 4.6 (22) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/182661/LiveSession/pricing/) Free $0.00 It includes: - 1000 Sessions - Clickmaps & Heatmaps - Engagement Score - Filters - Segments Basic $65.00 Flat Rate,Per Month It includes: - 500-150000 Sessions - Clickmaps & Heatmaps - Engagement Score - Filters - Minimum Duration on Page - Resource Backuping - Segment Notifications - Segments - Session Sharing Pro $99.00 Flat Rate,Per Month It includes: - 10k-150k Sessions - Clickmaps & Heatmaps - Custom Events - Devtools - Engagement Score - Filters - Minimum Duration on Page - Resource Backuping - Rest API Access - Segment Notifications - Segments - Session Sharing - User Identification Custom Contact Vendor for Pricing It includes: - 100000+ Sessions - Clickmaps & Heatmaps - Custom Events - Custom Paperwork - Devtools - Engagement Score - Filters - Minimum Duration on Page - Priority Support - Product Training - Resource Backuping - Rest API Access - Segment Notifications - Segments - Session Sharing - User Identification Value for money 4.6 (22) 4.6 Based on 22 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ Olark](https://www.capterra.com/p/125957/Olark/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (25) 4.7 Based on 25 reviews ## User reviews Overall rating 4.6 Based on 28 reviews Filter by rating 5(21) 4(4) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent CC Carlos C. Developer Internet ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 15, 2020 Pros Service is really easy to setup and works well with all my projects. Cons I couldn't create a personalised panel I needed with custom data for my projects. Once the REST API is ready this service will be unbeatable!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Gauthier G. Product Designer Research ### "Solid base of core feature, fluid use 👌" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 13, 2020 very fluid, very frictionless entirely legit in the game vs players like fullstory or hotjar (used both) easy to use for non-tech and support team working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing Pros \- ease of use - significative dashboard (vs fullstory I used for long) - personal/team segment Cons \- waiting for a true integration with Segment (Fullstory stays better on it, i think) - had a mid experience with support facing and reporting bug after 30mn of paid plan :/ Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) honnestly, at first, for your appealing pricing. I think there is no winner between fullstory and you as you're soooooo close in features and experience. I used Fs since i've started my carrer and frankly didn't see the diff. So I wondered why not trying Livesession as the use switch is null. And i'm satisfied for the moment ! Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) [Fullstory](https://www.capterra.com/p/153721/FullStory/) Reasons for choosing LiveSession \- looks your the best ratio price/features or price/quotas - attractive pitch & reassuring free trial - good reviews from friend users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Conor S. COO Design ### "Great" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 November 9, 2020 Pros It was easy to use I loved how intuitive I found it Cons I found it expensive and I was looking more for a free solution Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Dan C. Principal Software Developer Consumer Services ### "Easy to implement, good documentation, nice functionality for protecting private content" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 5, 2020 Pros Good documentation to set it up and the privacy settings for not running the software on certain URLs is nice. Cons Had an issue with CSS not being maintained but customer support was responsive and had this fixed within a day. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Anojen J. Product Designer Computer Software ### "Great user session recording tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 3, 2020 Pros I like the fact that we can identify error and rage clicks to identify areas in the product that could use improvement. Cons Competitors have more features released. For instance, a metric/analytics dashboard. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Anushka P. Social Media Manager Computer Software ### "Great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2020 I love using LiveSession because the customer service representatives always answer my queries. They really care about the client. The app itself is very helpful and easy to use as well. Pros A lot of useful features, good interface. Cons Needs more integrations but they’re in progress. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Noa G. Marketing Manager Marketing and Advertising ### "Simple and helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2020 It’s the first tool like this I’ve used and I really like it. Everything is easy to find, I can connect other apps I use too. Pros Easy to understand, I can learn a lot about my customers. Cons There are no cons in using LiveSession so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Samantha L. Office Manager Research ### "Easy to click and browse, able to identify my users and assist accordingly." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 5, 2020 Pros It plays a recording of the complete user experience our members see, so I can assist and provide guidance accordingly. Cons Nothing. Really nothing, other than the fact that it is not a free software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Ladiina R. Digital Marketing Marketing and Advertising ### "Amazing and affordable monitoring tool to have " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 2, 2020 Pros Affordable monitoring customer behaviour tool with great analyse and tracking they offer. I loved how easy it was to integrate for someone who not really into tech. Also their customer service is very responsive Cons Nothing to consider as a minus, it meets all my expectation and work well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Founder & CEO Marketing and Advertising ### "Really good software to optimize your website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2020 We switched to LiveSession and loved it instantly! Customer service is always there to help if you need anything, and the tool itself is very nice too. Pros Intuitive, friendly, easy to understand. Nothing wrong with the app! Cons I didn't find any downside so far. Looks clean enough. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182661/LiveSession/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.