Retail Express

Retail Express


3.5 / 5
9 reviews

Who Uses This Software?

For Australian and NZ retailers of any size in any sector.


Average Ratings

9 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Retail Express
  • retailexpress.com.au
  • Australia

About Retail Express

Intuitive, powerful cloud-based POS, inventory and eCommerce software for inventory-based Australian & New Zealand retailers. Includes Australian-based personalised support and implementation for all customers as standard. Join over 4000 Australian & NZ inventory-based retailers and get access to a single platform to optimise sales & service, inventory & logistics, marketing & loyalty and business intelligence practices across all your bricks-and-mortar and online stores.


Retail Express Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce Integration
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Retail Express Reviews Recently Reviewed!


Feedback

Oct 02, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Cons: Have to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method. we provide service as well as sales. Can't set up a service item - has to be done as stock. Pink pricing always changing/incorrect Disabled products can still be added to PO's Comments on invoices don't upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes don't upload to xero

Great POS Cloud System

Apr 10, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Pros: The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Cons: Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

Professional Support with Friendly Service

Sep 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Pros: Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Cons: Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.

Retail Express has been a great improvement on our previous POS and inventory system.

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: On the whole, it is a great product.

Pros: It is loaded with lots of functions with a friendly GUI and Retail Express provides great customer support.

Cons: There are quite a few database functions that show in one format on one page, but a different format on another page. It also needs to be a bit more tailor-able to suit the way we need to operate.

Life Changing

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems.

Cons: Client order history is available but could be easier to get too and under stand. The product will give you back exactly what you put into it so do your preparation well.

Retail Express is very easy to use and was a very smooth transition for us from a paper derivative business to a digital platform

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very Easy to use and gives us an edge on professionalism and performance internally. Data is now at the touch of a couple of buttons instead of having to compose the information for days/weeks.

Cons: So many features that I haven't had time to learn them all, this is the only issue I have as it can take quite some time to learn everything.

Fantastic POS system

Sep 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Retail express is easy to use, has a wide variety of handy features for a small business and offers great customer service.

Cons: Would be helpful if it allowed product images to be uploaded alongside products to help with inventory

Very poor customer service and poor system security

Jun 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: The POS itself is nice and relatively easy to use it has a nice look................................

Cons: Poor reporting, poor customer support and the in our instance the system was penetrated by an external source and our customer data was compromised.

Sales Staff Promised the World, Product Failed Miserably

Jan 24, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: If you are look for a POS solution I would look elsewhere. Nothing that was promised turned out to be true.

Pros: The POS is easy to use but there are plenty of cheaper / free POS solutions that will do exactly the same thing.

Cons: - Xero integration is manual and terrible - Customer accounts turn to chaos, cannot give 7 or 14 day terms. Reporting on account customer is awful - Entering Purchase order when not complete turned our accounting software into turmoil. - Sales staff sold the perfect POS solution for our retail / wholesale business, the product did not stack up - Ecommerce integration was promised but never happened, all smoke and mirrors