# Retail Express Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Retail Express the right Inventory Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182703/Retail-Express/reviews --- Retail Express 3.8 (17) [View alternatives](https://www.capterra.com/p/182703/Retail-Express/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of Retail Express Ease of use 3.5 Customer Service 3.7 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Brad B. Inventory Manager Retail Used the software for: Less than 6 months ### "Retail Express Implementation for a Small Multi Sectioned Retail Business " May 19, 2020 4.0 The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with. Pros Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have. Cons At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express Reason for choosing Retail Express Seems like Retail Express was the best option providing all the Power in Reporting and great Cloud based Functionality and Performance with a very sleek modern styling . Best Option Hands Down. Review Source CJ Charles J. Director Retail Used the software for: 1-2 years ### "Customer service is horrendous" May 28, 2024 4.0 Pros It allows you to display images of products and you can add upsell products to the POS screen. Cons Too many clicks to go through a sale but far more than anything else the customer service is horrendous. We have had an issue with our two outlets generating wildly incorrect inventory stock value figures. It has been looked at by a support rep from Maropost for months now and despite continually being told the developers will look at it soon, we still have no result. This means we do not know what stock value we hold in our retail stores. Reason for choosing Retail Express Because it was purchased by Maropost, who we use for our ecommerce store. Terrible mistake. Review Source SM Stuart M. Owner Retail Used the software for: Less than 6 months ### "Awful experience" March 1, 2025 1.0 Awful. The customer service team have shown no care for what occurred to our business and haven't called the allocated times we have arranged. There is no way to call anyone direct. They claim they have done what their contract has specified despite us having an unusable system and blame it on the integrator app they recommended. They have shown no care at the destruction this has caused to our business. Despite the system being unoperational and never used they continue to take their monthly fee. Pros Nothing positive to report. We do not recommend. Cons Retail express made lots of promises. During the onboarding they recommended using a third party integrator app to allow us to have 3 variants. This app did an unauthorised upload that basically destroyed our website and deleted a significant number of our variants. They didnt help in any shape or form to rectify the issue which we are still recovering from/ Review Source LM Luke M. Director Retail Used the software for: Less than 6 months ### "A Fantastic System for all Retailers, big and small" June 8, 2020 5.0 From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had. Pros The easy to use system means my staff picked it up quickly. The detailed Back of House reporting is a managers dream. Cons The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)[Square Online](https://www.capterra.com/p/275800/Square-Online/) Reason for choosing Retail Express 1\. Staff all have retail experience.2. Your \[SENSITIVE CONTENT HIDDEN\] has extensive retail history.3. Easy to use program with heaps of features. Review Source GH Geoff H. Director Retail Used the software for: Less than 6 months ### "Excellent product with great integration across Shopify and Xero" September 15, 2021 5.0 We have found that the lead up to going Live and the learning process has been very well supported by the Implementation Team. The tutorials are extremely helpful and very comprehensive. The responses to our emails are always very informative and the telephone conferences with an Australian based expert is ideal. Pros Retail Express is easy to use and integrates well across our online platform and accounting software Cons It would be very helpful if the accounting utilised both Cash and Accrual, not just Accrual. Reason for choosing Retail Express We decided to change to Retail Express because it offered us a range of solutions to our existing software 1. Integration with Xero 2. Integration with Shopify 3. Multiple users and not limited by licence limits Review Source BH Bradley H. Manager Retail Used the software for: 1-2 years ### "Brads Review !" April 23, 2024 2.0 It took so long to setup and move from previous system. Retail Express customer support refered us to some outdated videos to try to learn. I ended up paying a 3rd party person to come to teach me how to use it. Pros Easy to teach new staff the POS. It looked like it would do the job Cons It is terrible at everything thats not POS Even stock managment is wrong. Reason for choosing Retail Express Had to choose one so went with retail express. The marketing team is alot better than the product designers Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Myob was removing features and no longer served it purpose. I wanted stronger POS that was easy to teach new staff. Review Source MB Melissa B. Accounts Retail Used the software for: 2+ years ### "Feedback" October 3, 2018 3.0 Pros easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones. Cons Have to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method. we provide service as well as sales. Can't set up a service item - has to be done as stock. Pink pricing always changing/incorrect Disabled products can still be added to PO’s Comments on invoices don’t upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes don’t upload to xero Review Source DR Debbie R. Admin Retail Used the software for: 2+ years ### "Allstar Batteries love Retail Express" June 14, 2021 5.0 Pros Retail express in our business is quite easy to use even for those that are not computer savy. Cons The contacting of support by email, would be the one of the few things. Another would be search features for customers. Review Source MF Melanie F. Office Manager Computer Hardware Used the software for: 6-12 months ### "Great POS Cloud System" April 11, 2019 4.0 Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system. Pros The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration. Cons Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives. Review Source SL Stuart L. Gerneralist Apparel & Fashion Used the software for: 1-2 years ### "Life Changing" September 13, 2018 5.0 Pros Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems. Cons Client order history is available but could be easier to get too and under stand. The product will give you back exactly what you put into it so do your preparation well. Review Source PH Paula H. Shareholder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly appreciate this software" June 22, 2021 5.0 Amazing....cannot believe how much it does for you and almost cuts your admin time by half at the very least. You definitely get what you pay for. Pros at first seems so overwhelming when you watch to see all that it can do and offer...however the training takes you through everything step by step at your own pace and allow you to reach out to discuss any any issues you may have. Cons At this stage we haven't gone live for me to comment on this part at this time...however at this stage all has been super helpful. Review Source JH Jonathan H. Owner Wine and Spirits Used the software for: 2+ years ### "Very poor customer service and poor system security" June 27, 2018 1.0 Pros The POS itself is nice and relatively easy to use it has a nice look................................ Cons Poor reporting, poor customer support and the in our instance the system was penetrated by an external source and our customer data was compromised. Review Source BM Bruce M. Manager Industrial Automation Used the software for: 1-2 years ### "Retail Express has been a great improvement on our previous POS and inventory system." September 19, 2018 4.0 On the whole, it is a great product. Pros It is loaded with lots of functions with a friendly GUI and Retail Express provides great customer support. Cons There are quite a few database functions that show in one format on one page, but a different format on another page. It also needs to be a bit more tailor-able to suit the way we need to operate. Review Source JD Jason D. Director Retail Used the software for: 6-12 months ### "Retail Express is very easy to use and was a very smooth transition for us from a paper derivative business to a digital platform" September 13, 2018 5.0 Pros Very Easy to use and gives us an edge on professionalism and performance internally. Data is now at the touch of a couple of buttons instead of having to compose the information for days/weeks. Cons So many features that I haven't had time to learn them all, this is the only issue I have as it can take quite some time to learn everything. Review Source DS Daniel S. Managing Director Sporting Goods Used the software for: Less than 6 months ### "Sales Staff Promised the World, Product Failed Miserably" January 25, 2019 1.0 If you are look for a POS solution I would look elsewhere. Nothing that was promised turned out to be true. Pros The POS is easy to use but there are plenty of cheaper / free POS solutions that will do exactly the same thing. Cons \- Xero integration is manual and terrible - Customer accounts turn to chaos, cannot give 7 or 14 day terms. Reporting on account customer is awful - Entering Purchase order when not complete turned our accounting software into turmoil. - Sales staff sold the perfect POS solution for our retail / wholesale business, the product did not stack up - Ecommerce integration was promised but never happened, all smoke and mirrors Review Source PL Pauline L. Owner Apparel & Fashion Used the software for: 6-12 months ### "Fantastic POS system " September 23, 2018 5.0 Pros Retail express is easy to use, has a wide variety of handy features for a small business and offers great customer service. Cons Would be helpful if it allowed product images to be uploaded alongside products to help with inventory Review Source JP Jordan P. Managing Member Hospital & Health Care Used the software for: Less than 6 months ### "Great Option For Managing Inventory" October 22, 2019 5.0 Pros Retail Express was a new platform we were introduced to when adding a medical supply business on to our growing organization. We had no idea how much was involved with inventory management. Wow, Retail Express definitely made this much more streamlined! Cons There were a few bumps during the initial on boarding process. Still with the assistance of Retail Express we we're able to cut past all these hold ups and press forward full speed. Review Source Similar Products Featured ## Related categories [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.