Swiss Academic Software

Citavi


5 / 5
6 reviews

Who Uses This Software?

Citavi is an ideal solution for academics and knowledge-oriented organizations and companies.


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $119.00/one-time/user
  • Pricing Details
    Please see our shop page: www.citavi.com/shop
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Swiss Academic Software
  • www.citavi.com
  • Founded 2006
  • Switzerland

About Citavi

Citavi combines reference management with knowledge organization. Work on the same project with an unlimited number of colleagues, and achieve your goals together across workgroups, departments, and continents. Citavi gives you more options for teamwork than any other reference management program. You decide where Citavi stores your information: on your PC, on a local network drive, on your organization's SQL server or in the cloud.


Citavi Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Citavi Reviews Recently Reviewed!


Capterra loader

Reference Manager and Knowledge Manager in One Pack

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Citavi is a reference manager which works well with various word processor software. However, Citavi is more than reference manager. It also provides tools for users to quote important texts, to write summary and to arrange the references according to your article's structure. After you have done those, when you are working with your article, Citavi will detect the current chapter of your article and will show you relevant references and knowledge (those quotations and summaries that you have made before). Very handy!

Citavi also provides a free student version which allows users to manage up to 100 references. This is very generous, considering Citavi has excellent features necessary for writing scientific articles.

Cons: Citavi does not work on Mac. Users need to install third party software to allow Citavi in a Mac. That's a shame since this limits the user base.

Vendor Response

by Swiss Academic Software on February 21, 2019

Dear Ganjar,

Thanks so much for your review! I'm very glad to hear that you like Citavi so much. Regarding Mac compatibility, you'll be happy to hear that we are currently working on an online version that will work with Mac and Linux computers. It should be available later this year.

Great software and solid support

May 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can be adaptable to our house style, has gatekeeper functionality, quite easy to learn and use

Cons: Support is not as responsive as we had hoped; The Rep on the sales side has saved us from extreme frustration; support people unwilling to help in any way besides email - which we find inflexible and counter to our reasons for choosing this provider. Citavi is lucky to have that rep on their team!

Overall: Our experience has been mostly positive, although our few encounters with others besides our sales contact has not been great. The company needs to have a more responsive tech support team willing to talk with customers on the phone. They keep wanting to deflect us to Q&As and email questions. Since we are in North America and Citavi is in Europe, this can mean at least 24 hours before our query is read and responded to.

Vendor Response

by Swiss Academic Software on May 14, 2019

Thanks for your review, and please accept my apologies for our support team not living up to your expectations!

Since we are a small company, we unfortunately can't provide 24/7 support yet. Our support hours do indeed reflect our European location.

However, we aim for a 12-hour maximum response time for questions from anywhere in the world. I am sorry that this was not the case for you, and I will work with my colleagues to ensure that this doesn't happen again.

We always begin with email as it allows us to use screenshots, attach guides, share links to FAQs, or send a link to a chapter in our 500+ page manual. We usually can resolve problems quickly, and we currently have a 97% satisfaction rate:
www.citavi.com/rating

For issues that can't be fixed via email, we set up a live support session, which lets us view the customer's screen.

I am very sorry that you had such a bad experience. We will work to ensure that future interactions with our support team will be positive ones!

Citavi 6.0 Review

Jun 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Citavi is a comprehensive software that can handle reference management, annotation, outlining, organization, citation, and more. I use it daily for my scholarship requirements at my university and to work on my dissertation. I can't imagine managing all of my resources, annotations and ideas without it. It's absolutely essential for me and I would highly recommend it. I've also found the Citavi support team to be outstanding - very knowledgeable and I've always received a response within 24 hours.

Cons: Very little. It could be a bit more user friendly, especially with citations, and can be occasionally buggy, but that's because it has so much functionality.

Vendor Response

by Swiss Academic Software on June 05, 2019

What a beautiful review. Thank you so much, Bryan!
Please note that our support area at https://help.citavi.com/en allows you not only to ask questions and report bugs, but also to share your ideas with us.
All the best for the completion of your dissertation with Citavi!

Excellent customer service and intuitive software

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Citavi is very user-friendly, and the customer support is amazing. Even though we're on a different continent than the customer service reps, they always get back to us very quickly when we have questions. They also did two demos of 1.5 hours each for our staff, and they programmed an output style with our customized house style for references.

Cons: It can be a little slow to open and save a project. I think this is because we're running the cloud-based version and we're in a different country than the servers.

Overall: We're still in the roll-out stage, but so far I've found the software to be quite intuitive. We've had challenges doing references manually, so it will be wonderful to have a software program that pops out a properly formatted list that won't need editing.

Vendor Response

by Swiss Academic Software on May 15, 2019

Thanks so much for taking the time to write a review! I'm glad to hear that you've had good experiences with our customer support team and that you find the software easy to use.

Our support team would be happy to take a look at the speed issue you've experienced when opening and saving projects. Please just send us a description of the problem at citavi.com/ticket and we'll get in touch.

Great Reference Manager

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Citavi makes it easy to import references from various databases and creating bibliographies. Reviewing the reference information is also simplified.

Cons: Some of the features can be difficult to find and require many clicks to get to.

Overall: We search and review a substantial amount of literature. Citavi makes it easy to manage. Additionally, the cloud feature has helped us when traveling. The overall experience has been great.

Vendor Response

by Swiss Academic Software on May 15, 2019

Thanks for your feedback! I'm very glad to hear that your experience with Citavi has been positive. If you ever have trouble finding a feature or figuring out how to do something, please just get in touch. Citavi is indeed a bit complex, so we're glad to jump in if you ever get stuck.

Finally a citation manager that we want to use

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is an excellent replacement for Reference Manager users. The import of the PDFs linked to the citation is amazing and accessible everywhere if using the cloud libraries. The Citavi support is super responsive and helpful, especially when getting started.

Cons: Minor con, you do need to read the manual and watch the videos to understand the more sophisticated details offered by the product.

Overall: We review large amounts of medical literature for every pharmaceutical or device project we start. Many times projects are maintained for years and the library continuously updated. This is a good fit for our needs. No complaints.

Vendor Response

by Swiss Academic Software on May 15, 2019

Thanks so much for your review! I'm very glad to hear that you like Citavi so much, and that it is a good fit for the type of projects you do. If we ever can help with any questions, please just get in touch!