--- title: "Monster VoIP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Monster VoIP Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/182736/MV-Business-VoIP/" page_type: "product" language: "en" --- # Monster VoIP Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Monster VoIP ## What is Monster VoIP? MonsterVoIP is cloud-based business phone service offering a unified communications platform with hosted VoIP, SIP trunking, contact center, SD-WAN, call recording, video meetings, cloud fax, and bulk SMS messaging. The all-in-one solution aims to equip organizations of all sizes with feature-rich communications tools to improve productivity, support distributed teams, deliver superior customer experiences, and gain transparent pricing, CRM integrations, analytics, and high-quality voice and video. ## What is Monster VoIP used for? [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $27 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Monster VoIP?[Manage this product listing](https://www.g2.com/products/monster-voip/claim_requests/new?auto=true) ## Monster VoIP Overview Updated August 2026 AI summary Monster VoIP delivers a suite of cloud-based communication tools for businesses of all sizes, covering VoIP, unified communications, and call center needs. It supports core features such as call routing, conferencing, recording, and IVR, while offering options like CRM integration, live chat, and voicemail transcription. Deployment is flexible across web, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Monster VoIP 4.7 (44) VS. [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $27 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (44) Ease Of Use 4.0 (971) Value For Money 4.8 (39) Value For Money 4.2 (794) Customer Service 4.6 (39) Customer Service 4.0 (766) ## Monster VoIP alternatives [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (270)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Monster VoIP Overview ### Which roles and teams benefit most from Monster VoIP? Monster VoIP is most used by business owners, executives, and office managers who need dependable calling, easy administration, and visibility across customer conversations. Administrative, finance, sales, and client-facing teams use it to route calls, manage day-to-day communications, support clients, and keep operations running efficiently across departments. Answer based on 44 reviews Overview ### What company size and specific industries is Monster VoIP built for? Monster VoIP is designed for small businesses and enterprises, as well as contact centers and call centers that need an all-in-one business phone system and collaboration solution. It fits organizations that depend on managed voice communications and team coordination across customer service operations. Features and Usability ### What are the key features of Monster VoIP? Monster VoIP offers call center and telephony features including auto-dialer, predictive dialer, call routing, automatic call distribution, IVR, and queue management. It also includes call recording, voicemail transcription, reporting/analytics, CRM integration, SMS messaging, video conferencing, and access controls/permissions for communications management. Pricing ### How much does it cost and what fees or limitations are included? Monster VoIP starts at $27 per month for the Basic plan, with yearly billing also available and a free trial offered. The plan includes 24/7 support, CRM integrations, call recording, and app access. Reviewers describe pricing as straightforward and transparent, though one notes outbound calls can be costly in certain regions. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Monster VoIP offer? Monster VoIP provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote learning, webinars cover scheduled group instruction, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Monster VoIP offer? Monster VoIP provides 24/7 live rep support and chat. Users describe support as quick, friendly, and helpful, with fast issue resolution and prompt follow-up when questions arise. Some also note that representatives stay with the same issue or walk them through setup when needed. Answer based on 8 reviews ## Features AI summary Based on 2,539 VoIP reviews Capterra data shows that buyers of VoIP rank the following features as their top priorities: - **VoIP Connection** (**69%** of reviewers rated this feature as critical) - **Screen Sharing** (**69%**) - **Online Voice Transmission** (**58%**) Monster VoIP supports all three of the features reviewers value most: **VoIP Connection**, **Screen Sharing**, and **Online Voice Transmission**. Together, these capabilities help businesses maintain reliable calling, collaborate visually during conversations, and communicate clearly across teams, allowing teams to handle day-to-day communication more efficiently. VoIP Connection 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Online Voice Transmission 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transmit voice and other information digitally Chat/Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Video Conferencing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Alerts/Notifications 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Monster VoIP 56 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Screen Sharing: Digitally share screen view with others - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.6 (44) 4.6 Based on 44 reviews ## Pricing Value for money 4.8 (39) Free Trial [View pricing plan details](https://www.capterra.com/p/182736/MV-Business-VoIP/pricing/) Basic $27.00 Flat Rate,Per Month It includes: - 24/7 Personable Support - Android App - Browser-Based App - Call Analytics - Call Recording - Click2call - CRM Integrations - Drag and Drop Call Management - Expert Hands-On Setup - Iphone App - Keep Your Current Number - Linux Desktop App - Mac Desktop App - Team Collaboration Messaging - Team Presence - Unlimited Call Queues - Unlimited Calls (US and Canada) - Unlimited SMS/MMS - Unlimited Speech Ivrs - Unlimited Voicemail Transcription - Video Conferencing - Voicemail-to-Email - Windows Desktop App Value for money 4.8 (39) 4.8 Based on 39 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (39) 4.6 Based on 39 reviews ## User reviews Overall rating 4.7 Based on 44 reviews Filter by rating 5(31) 4(13) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JK Josie K. real estate agent Real Estate ### "VOIP Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2024 I thought it was a great single line dialer system with options and features to enhance the dialer. Pros I like the way you can shorten the rings and also that you can leave a voicemail Cons The ability to take notes while using the dialer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Bea K. Directora de innovacion digital Marketing and Advertising ### "We implemented Monster VoIP at Triptongo to optimize call management and improve customer service." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 5, 2024 The ease of use, workflow automation and analytics capabilities have significantly increased our efficiency. A comprehensive and efficient solution for making and managing international calls from Argentina, helping to reduce costs, improve call quality and optimize customer service operations. Pros This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot. Cons Outbound calls can be costly in certain regions. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reasons for choosing Monster VoIP it was more affordable and equally efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kumutha V. Team lead Staffing and Recruiting ### "Best software for online meeting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2022 Almost 6 months using this software for online meeting Pros Mostly i liked here is Mobile access options and chat and messaging. While the meeting we can able to send the message seperately Cons I don't have anything to say here overall it's really amazing and I would like to recommend this software to everyone Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Manager Banking ### "Easy to use " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 13, 2021 Pros The impact to accomplish my hoal tru and easy app Cons It is not common to use with other People who rather other interface Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 20, 2021 Thanks for your feedback! MR Maribeth R. Bookkeeper Information Technology and Services ### "Great " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 19, 2021 Pros This is a great recruiting tool. We are very pleased with the results. Cons Setting up the initial program was a bit of a process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eric B. RVP Business Supplies and Equipment ### "My review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 3, 2020 Pros I like being able to access my calls online Cons It didn't have all of the features I was looking for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kim B. Producer Insurance ### "Very Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 3, 2020 Pros This software can easily be downloaded to your desktop or mobile app. Cons I am a user of this system, so I don't know about the integration. But I don't have any cons thus far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Deana D. Broker Administrator Real Estate ### "Amazing Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 Really enjoy working with MonsterVoIP staff. Every one is so friendly, professional, knowledgable and the turn around time for support is exceptionally quick! Pros We use the software (currently) for its basic features however, having gone through the orientation with MonsterVoIP - This software has all the bells and whistles you would ever really need. Cons There is nothing negative to say about this service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Katlin C. Regional Sales Manager Marketing and Advertising ### "This app has done me wonders! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 I think it's wonderful! It rarely fails me. Pros I do not have signal where my office is located so this app is fantastic to run off of wifi. Cons It can be slow opening and loading. Sometimes this will cause me to click another number on accident. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Regional Sales Manager Information Technology and Services ### "Monster VOIP Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 30, 2020 OMNICOMMANDER prides itself on providing incredible service. Part of that incredible service is always being able to reach an OMNICOMMANDER Commando. While I do often give out my cell phone number, prospects always seem to want to call my office number. Surprise, thanks to Monster phone it goes right to my cell phone. An additional benefit is that I can call from my office number any time anywhere. Pros I most enjoyed the ease of set-up and use. It was extremely easy to download the app and start using it. I very much appreciate that I never miss a call even when I am away from my desk! Cons I cannot think of anything I like least. I've had absolutely no issues, or concerns. It is super easy to use and meets my needs nicely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182736/MV-Business-VoIP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.