# Monster VoIP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Monster VoIP Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/182736/MV-Business-VoIP --- # Monster VoIP Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Monster VoIP ## What is Monster VoIP? MonsterVoIP is cloud-based business phone service offering a unified communications platform with hosted VoIP, SIP trunking, contact center, SD-WAN, call recording, video meetings, cloud fax, and bulk SMS messaging. The all-in-one solution aims to equip organizations of all sizes with feature-rich communications tools to improve productivity, support distributed teams, deliver superior customer experiences, and gain transparent pricing, CRM integrations, analytics, and high-quality voice and video. ## What is Monster VoIP used for? [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $27 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Monster VoIP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.monstervoip.com&name=Monster VoIP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Monster VoIP 4.7 (44) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $27 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (44) Ease Of Use 4.6 (698) Value For Money 4.8 (39) Value For Money 4.2 (678) Customer Service 4.6 (39) Customer Service 4.6 (648) ## Monster VoIP alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,017)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/182736/MV-Business-VoIP/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic Call Distribution 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Chat/Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Computer Telephony Integration 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Monster VoIP 55 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Manage, store and organize emails within the system or via third-party apps Access names, contact information, and roles of employees in a centralized repository Assign working shifts or tasks to employees based on their availability Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Designed for call centers A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Predict labor requirements based on past and present data/trends Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Record live video calls to play later View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Digitally share screen view with others Enables the connectivity to send and receive calls over the internet Send messages via SMS Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Get Advice We can help you find the software with the features you need. Features 4.6 (44) 4.6 Based on 44 reviews ## Pricing Value for money 4.8 (39) Free Trial Basic $27.00 Flat Rate,Per Month It includes: - 24/7 Personable Support - Android App - Browser-Based App - Call Analytics - Call Recording - Click2call - CRM Integrations - Drag and Drop Call Management - Expert Hands-On Setup - Iphone App - Keep Your Current Number - Linux Desktop App - Mac Desktop App - Team Collaboration Messaging - Team Presence - Unlimited Call Queues - Unlimited Calls (US and Canada) - Unlimited SMS/MMS - Unlimited Speech Ivrs - Unlimited Voicemail Transcription - Video Conferencing - Voicemail-to-Email - Windows Desktop App Value for money 4.8 (39) 4.8 Based on 39 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (39) 4.6 Based on 39 reviews ## User reviews Overall rating 4.7 Based on 44 reviews Filter by rating 5(31) 4(13) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JK Josie K. real estate agent Real Estate ### "VOIP Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2024 I thought it was a great single line dialer system with options and features to enhance the dialer. Pros I like the way you can shorten the rings and also that you can leave a voicemail Cons The ability to take notes while using the dialer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Bea K. Directora de innovacion digital Marketing and Advertising ### "We implemented Monster VoIP at Triptongo to optimize call management and improve customer service." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 5, 2024 The ease of use, workflow automation and analytics capabilities have significantly increased our efficiency. A comprehensive and efficient solution for making and managing international calls from Argentina, helping to reduce costs, improve call quality and optimize customer service operations. Pros This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot. Cons Outbound calls can be costly in certain regions. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reasons for choosing Monster VoIP it was more affordable and equally efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kumutha V. Team lead Staffing and Recruiting ### "Best software for online meeting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2022 Almost 6 months using this software for online meeting Pros Mostly i liked here is Mobile access options and chat and messaging. While the meeting we can able to send the message seperately Cons I don't have anything to say here overall it's really amazing and I would like to recommend this software to everyone Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Manager Banking ### "Easy to use " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 13, 2021 Pros The impact to accomplish my hoal tru and easy app Cons It is not common to use with other People who rather other interface Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 20, 2021 Thanks for your feedback! MR Maribeth R. Bookkeeper Information Technology and Services ### "Great " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 19, 2021 Pros This is a great recruiting tool. We are very pleased with the results. Cons Setting up the initial program was a bit of a process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eric B. RVP Business Supplies and Equipment ### "My review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 3, 2020 Pros I like being able to access my calls online Cons It didn't have all of the features I was looking for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kim B. Producer Insurance ### "Very Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 3, 2020 Pros This software can easily be downloaded to your desktop or mobile app. Cons I am a user of this system, so I don't know about the integration. But I don't have any cons thus far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Deana D. Broker Administrator Real Estate ### "Amazing Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 Really enjoy working with MonsterVoIP staff. Every one is so friendly, professional, knowledgable and the turn around time for support is exceptionally quick! Pros We use the software (currently) for its basic features however, having gone through the orientation with MonsterVoIP - This software has all the bells and whistles you would ever really need. Cons There is nothing negative to say about this service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Katlin C. Regional Sales Manager Marketing and Advertising ### "This app has done me wonders! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 I think it's wonderful! It rarely fails me. Pros I do not have signal where my office is located so this app is fantastic to run off of wifi. Cons It can be slow opening and loading. Sometimes this will cause me to click another number on accident. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Regional Sales Manager Information Technology and Services ### "Monster VOIP Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 30, 2020 OMNICOMMANDER prides itself on providing incredible service. Part of that incredible service is always being able to reach an OMNICOMMANDER Commando. While I do often give out my cell phone number, prospects always seem to want to call my office number. Surprise, thanks to Monster phone it goes right to my cell phone. An additional benefit is that I can call from my office number any time anywhere. Pros I most enjoyed the ease of set-up and use. It was extremely easy to download the app and start using it. I very much appreciate that I never miss a call even when I am away from my desk! Cons I cannot think of anything I like least. I've had absolutely no issues, or concerns. It is super easy to use and meets my needs nicely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182736/MV-Business-VoIP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)