# Monster VoIP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Monster VoIP the right VoIP solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182736/MV-Business-VoIP/reviews --- Monster VoIP 4.7 (44) [View alternatives](https://www.capterra.com/p/182736/MV-Business-VoIP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Monster VoIP Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews BK Bea K Directora de innovacion digitalMarketing and Advertising, 11 - 50 employeesUsed the software for: I used a free trial. “This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot.“ June 5, 2024 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian M. B. CPA / Partner Accounting Used the software for: 1-2 years ### "Monster Voip used in a CPA Firm" February 7, 2019 5.0 MV-Business Voip has been great. Transition was smooth, customer support is able to fix issues fast, and the quality of the VoIP service is outstanding. Pros The transition to the software / voip service was easy. Monster Voip handled everything and it was a very smooth transition. The software is very easy to use which is helpful for last minute changes to our office schedule. Changes can be made anywhere you have internet access. Our staff really likes the ability to text clients from the software. Our clients receive the incoming text from our office number and not a personal cell phone number. Very convenient. Cons The confirmation page for faxing from Instant-fax.com serves its purpose, however we would prefer the confirmation have the ability to come as a .pdf document rather than an image in an email. Review Source Response from Monster VoIP December 23, 2019 Hi Brian, Thanks so much for the detailed feedback! MD Michael D. VP of Operations Wholesale Used the software for: Less than 6 months ### "The Most Underrated VOIP Service On The Internet" February 27, 2020 5.0 I thought the entire experience was more than I had expected. MV actually sent their lead technician from Los Angeles to Cleveland to help with our go live and get everything right. While there were a few issues that took a little longer to get sorted out, they got the job done. The times that I have had to reach out to support were always easy experiences that resulted in quick answers. Pros I love the mobile app. It has made my life so much easier. No more having to run back to my desk or deal with missed phone calls. I can also operate out of the office like I'm in the office. Most people might not even realize that I'm not in the office. Cons My only complaint is regarding the paging. MV was able to tie in an overhead page to the over the phone page using a paging bridge. However, that paging bridge acts like its own user. Meaning each time someone makes a page, it populates the phone as a missed call. MV was able to program that those missed calls do not show up as notifications each time. But if you look in the history, you will see a huge amount of missed calls from the paging bridge. It's not horrible, just annoying. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[OnSIP](https://www.capterra.com/p/158706/OnSIP/) Reason for choosing Monster VoIP I've always felt that VOIP should be easy and uncomplicated. A phone system should not feel like you are trying to operate The International Space Station. My initial conversation with one of the co-founders of the company was what I was looking for. They had all of the options I was looking for and didn't feel like they were over-promising. He wasn't trying to make the sale that day. I believe it took 3 months before we were ready to pull the trigger from the initial conversation. The phone model options, functionality, and the overall cost were also large influencing factors. Review Source BK Bea K. Directora de innovacion digital Marketing and Advertising Used the software for: I used a free trial ### "We implemented Monster VoIP at Triptongo to optimize call management and improve customer service." June 5, 2024 4.0 The ease of use, workflow automation and analytics capabilities have significantly increased our efficiency. A comprehensive and efficient solution for making and managing international calls from Argentina, helping to reduce costs, improve call quality and optimize customer service operations. Pros This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot. Cons Outbound calls can be costly in certain regions. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Monster VoIP it was more affordable and equally efficient. Review Source JD Jessy D. Director Information Technology and Services Used the software for: Less than 6 months ### "Wonderful Service once it is setup but can take forever to get it setup." November 23, 2020 4.0 Long initial setup which put the schedule of everything planned behind. Repeated going back and forth to actually be able to get it setup before being able to actually use it because nothing is automated on the initial setup side of things. Once we had the service we noticed plenty of missing features that we were looking forward to and features that wasn't as clear as it was originally stated. There is no such feature for a number with no features attached either which would be a easy sale for anyone but they only offer their service with all the features attached. Waiting on support to respond back about issues and inquires takes forever at times. We actually still have a bunch of inquiries/issues that still to this day have not been answered or resolved for example a simple one is their mobile app. We haven't received a resolution regarding this issue since we signed up which was more then a couple months ago. Pros Quality service. Little to no issues during use of service. Cons Services and features are all manual setup by MV-Business VoIP and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs. Alternatives considered [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Reason for choosing Monster VoIP Because their details made it appear as the best option leaving out many key details that should be listed. One major detail being it can take a while for the initial setup as it is all done manually by their staff when ever they end up deciding to call you. I ended up having to call in just to get my stuff started because I wasn't hearing from anyone which honestly shouldn't ever be the case because they should be fairly efficient at their response and setup time if they are going to do everything manually. Review Source DM Dash M. Account Manager Business Supplies and Equipment Used the software for: 2+ years ### "Best Phone system" May 26, 2020 5.0 Great service and great support when needed. Pros The Salesforce integration makes things more efficient for me with the clic2call and call logging. Cons I wish they had call transcription to log notes in my crm. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) RingCentral Support was horrible and they are very expensive Review Source Response from Monster VoIP June 3, 2020 Thanks so much for your feedback! sD sandra D. Insurance Specialist Insurance Used the software for: 1-2 years ### "Good customer service support" December 20, 2019 4.0 We are pleased with the service, although sometimes it fails to work, they have good technical support Pros System is easy to use, functions are fast Cons Sometimes connection fails and we can't send fax Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Previous company was giving us some technical issues Review Source Response from Monster VoIP December 23, 2019 Hello Sandra, Thank you for your feedback. We are glad you are happy overall. We did look into your account and it looks like the issue you had was related to your internet service and not our system. Roger J. VP of Sales Marketing and Advertising Used the software for: 2+ years ### "Business Phone Systems" February 12, 2019 5.0 It's been outstanding! They are a very forward-thinking company out of California. Support is only one call or email away and most of the times they assigned the same support representative which streamlines the process. Pros From an admin perspective, it's easy to use, intuitive UI...easy to update phone extensions as employees come and go, as well as other features such as password, voicemails, etc. Cons nothing really, I wished I would have found out about this solution before. I was paying 32% more with half of the features (8x8) Review Source Response from Monster VoIP December 23, 2019 Hi Roger, We appreciate your business. Glad we were able to provide so much value along with the substantial savings! JD Justin D. CEO Computer Software Used the software for: 1-2 years ### "Best VoIP Software in Los Angeles!" January 24, 2020 5.0 Very professional, knowledgeable, responsive - my emails were answered within an hour or two consistently. The pricing was straightforward and transparent, I never felt pressured to rush our decision (but I should have made it faster!). They worked with us on our budget, which was something over providers weren't open to doing. Pros I loved the ease of use, and easy deployment. We shouldn't have waited so long to make the switch. Monster uses the newest voip technology, so our sales teams were thrilled with the change. The ability to use it everywhere - desk, computer, cell, makes life so much easier. We're not tied down to one spot, or have to give our customers multiple numbers to reach us at. The autoattendant and call hunting are especially useful as sometimes we have to route our calls between teams when we're overloaded with calls. Cons I have nothing negative to say about it, it's fantastic all the way around. Review Source Response from Monster VoIP January 27, 2020 Hi Justin, Thanks for the feedback and we are glad your team is enjoying their new phone system. VR Verified Reviewer Regional Sales Manager Information Technology and Services Used the software for: 6-12 months ### "Monster VOIP Review" November 30, 2020 5.0 OMNICOMMANDER prides itself on providing incredible service. Part of that incredible service is always being able to reach an OMNICOMMANDER Commando. While I do often give out my cell phone number, prospects always seem to want to call my office number. Surprise, thanks to Monster phone it goes right to my cell phone. An additional benefit is that I can call from my office number any time anywhere. Pros I most enjoyed the ease of set-up and use. It was extremely easy to download the app and start using it. I very much appreciate that I never miss a call even when I am away from my desk! Cons I cannot think of anything I like least. I've had absolutely no issues, or concerns. It is super easy to use and meets my needs nicely. Review Source VR Verified Reviewer Videographer Legal Services Used the software for: 1-2 years ### "Monster Voip Is a great service" January 2, 2020 5.0 We Called a few times in regards to customer service for a function not working or our lack of knowledge. It was always prompt and they always followed up a few days later to insure things are working properly. Pros Easy to access software Changes are instant Lots of customization Cons Blocking calls feature is per phone basis; You can block the number on the call group but to teaching a non technically inclined user to do that is not feasible. Review Source Response from Monster VoIP January 3, 2020 Thanks for the positive feedback. fA fabiol A. scheduling Hospital & Health Care Used the software for: 6-12 months ### "monster voip" December 16, 2019 5.0 super easy to forward phones for the weekend Pros I liked how easy it was to use it. And how useful it is for the weekends. Cons sometimes i cant log in so i have to figure out how to make it work. Review Source Response from Monster VoIP December 20, 2019 Hi Fabiol, Thanks for being a customer and we greatly appreciate your feedback! GM Ginnis M. Office manager Hospital & Health Care Used the software for: Less than 6 months ### "Good quality" May 31, 2019 4.0 The main business solution we are seeing is saving money (about $200 per month). The phone quality is great and the web portal is very easy to use. Pros It is pretty user friendly. Easy to figure out without having to refer back to the quick start guide. Cons I wish the phone display was a little easier to read and configure for each phone. I don't like switching between page 1 and 2 for transfers and wish I could customize my own display. Review Source Response from Monster VoIP December 23, 2019 Hi Ginnis, We are glad your enjoying your new phone system and seeing such a huge savings! DP Daisha P. operations manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Monster Voip " December 16, 2019 5.0 overall great fit for our office. Pros I love their online website, its so easy to manage! Cons i didnt like that my password got changed without me knowing and i couldn't access my account Review Source Response from Monster VoIP December 18, 2019 HI Daisha , Thanks for a being a customer and we appreciate your feedback. KS Karen S. Manager Consumer Services Used the software for: Less than 6 months ### "Great VOIP Service" April 9, 2019 5.0 Pros Text MMS and simple setup. Transferred my number super fast. Cons Had to have a separate number to receive faxes. Review Source Response from Monster VoIP December 23, 2019 Karen, We are glad to hear how easy your setup was. Thanks for being a customer! MR Maribeth R. Bookkeeper Information Technology and Services Used the software for: 1-2 years ### "Great " May 19, 2021 5.0 Pros This is a great recruiting tool. We are very pleased with the results. Cons Setting up the initial program was a bit of a process. Review Source JK Josie K. real estate agent Real Estate Used the software for: 6-12 months ### "VOIP Review" September 13, 2024 5.0 I thought it was a great single line dialer system with options and features to enhance the dialer. Pros I like the way you can shorten the rings and also that you can leave a voicemail Cons The ability to take notes while using the dialer. Review Source KV Kumutha V. Team lead Staffing and Recruiting Used the software for: 6-12 months ### "Best software for online meeting " December 22, 2022 5.0 Almost 6 months using this software for online meeting Pros Mostly i liked here is Mobile access options and chat and messaging. While the meeting we can able to send the message seperately Cons I don't have anything to say here overall it's really amazing and I would like to recommend this software to everyone Review Source KL Kelsie L. Legal Assistant Law Practice Used the software for: 1-2 years ### "MonsterVoip - User Friendly" November 17, 2020 5.0 Very pleasant, can't complain. Pros Everything is very user friendly. Once your MonsterVoip IT Tech walks you through your setup, dashboard etc. everything is pretty easy to figure out how to use on your own. If not the manual is a great reference. Customer Service/IT Contact are very responsive and extremely helpful. I will send an email to have something updated and will receive a response within the hour which is usually followed by a call to confirm that everything is working the way it should. Cons I can honestly say that I don't really dislike anything with the software. I suppose going from a regular landline to internet was a change. For example, if the internet is down, the phones will not work. But that has nothing to do with MonsterVoip itself. Review Source Response from Monster VoIP November 18, 2020 Thanks so much for the feedback and we are delighted you are happy with Monster VoIP! LB Laurie B. Business Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Monster is Awesome!" July 20, 2020 5.0 I am using Monster for our phone and fax and have been extremely happy with what they offer. I have had the usual hiccups and have been pleased that the situation was corrected and handled immediately and to my satisfaction when it arose. The implementation team listened to our requests and provided not only a much better system, but one that was customized to our needs. They were very understanding even when we had changes to what we thought we wanted and changed up the flow after they set it up. Pros I have been extremely happy with the way that Monster listened to our needs and provided us with a very user friendly system and excellent customer service. Cons There were no cons. I do not like change is the only drawback, but they made it so easy. Reason for choosing Monster VoIP The pricing was why I originally chose Monster along with the fact that they could customize a system to meet our needs. They lived up to their promises and we are a very satisfied customer. Review Source Response from Monster VoIP July 28, 2020 Thank you so much for your feedback! VT Vera T. Vice President Construction Used the software for: 2+ years ### "They have it all" January 16, 2020 5.0 We've been using MVOIP for years now and love it. They really have the best prices as well as instant support and all the features you can ever need. Pros Easy to use, has all the needed features. Support is reliable. Cons Sometimes there are quirks to be worked out, but it has never set us back for too long. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Monster VoIP Cost Review Source Response from Monster VoIP January 16, 2020 Hi Vera, Thanks for your support as one of our fantastic customers. VR Verified Reviewer Director of Business Development Non-Profit Organization Management Used the software for: 1-2 years ### "Our company uses Monster and it's great! " January 15, 2020 5.0 Pros Customer support is outstanding with quick and accurate responses. Our transition was seamless and the quality is outstanding. Easy to use with a strong UI. Cons I'll need to get back to you on this as nothing comes to mind. We've been very pleased. Review Source Response from Monster VoIP January 16, 2020 We appreciate your feedback! VR Verified Reviewer Owner Legal Services Used the software for: 1-2 years ### "VOIP" December 23, 2019 4.0 Great customer service. Very knowledgeable staff Pros There are so many options. You can customize all you want Cons I cannot think of anything that I do not like. Review Source Response from Monster VoIP December 30, 2019 Thanks so much for your feedback! MP MARTIN P. Manager Logistics and Supply Chain Used the software for: 2+ years ### "Better customer support" December 17, 2019 4.0 Pros the mobile app, but sometimes I think there are some bugs. Couple of times calls were not available to pick up in the cell phone. Cons customer support should improve. Months ago I called several times and sent emails in regards some bills but there was no answer. Review Source Response from Monster VoIP December 18, 2019 Hello Martin, Thanks for being a great customer and we appreciate your feedback. Please be sure to reach anytime you need help via phone or email. Our Support number is 877-818-9696 and our email is Help@monstervoip.com . YK Yuvraj K. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great Quality and Support" September 10, 2019 5.0 There was an incident where we had a trouble with our routing number I reached out to our account manager at Monster Voip and the issue was solved within a couple of minutes. So the overall experience with monster voip is been really great. Thanks Kilmer and Mark for your all time Support. Pros Quality, User-friendly Interface, Support, Integrations and API Access, Our increase in Productivity Cons When I think about the least nothing comes to my mind Like for me Quality and Support are the most important part and they have an excellent Support and Quality. Reason for choosing Monster VoIP Their active follow up and Support Review Source Response from Monster VoIP September 30, 2019 Hi Yuvraj , Thanks for your feedback. It is a pleasure having Grace Consultancy Services as a valued customer AJ Adam J. logistic directoy Farming Used the software for: 6-12 months ### "Landline to VoiP" December 16, 2019 5.0 Love having the extra extension, and many people like using the web link to show all sorts of different options that even I am not aware of. Pros This software sends you emails with voice mails attached, making it easy to know when you have a voice mail away from your desk, and easy to transfer messages as needed. Cons The only thing we don't like about this is that there is no visual cue when a line is set to DND (do not disturb), so our receptionist doesn't know when an extension is busy or away from their desk. Review Source Response from Monster VoIP December 18, 2019 Hi Adam, We are glad your are enjoying your new phone system. Thanks fro being a customer and we appreciate your feedback. Similar Products Featured