--- title: "Email Meter Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Email Meter Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/182763/Email-Meter-Enterprise/" page_type: "product" language: "en" --- # Email Meter Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Email Meter ## What is Email Meter? The best way to track and analyze email response times, SLAs, sentiment analysis, shared mailbox analytics, and overall team's email productivity. Email Meter is an email analytics platform that provides custom analytics dashboards with metrics tailored to your needs, ensuring data quality to make data-driven decisions without changing the way you currently use email. We also provide a Big Query connector to bring all metrics from your organization's email activity into your preferred data visualization tool. We support Google Workspace and Microsoft 365. Thousands of users and hundreds of customers trust us, including Fortune 500 companies like Fujifilm and Avery Dennison. Schedule your demo today! ## What is Email Meter used for? [Email Management](https://www.capterra.com/email-management-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $19 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Email Meter?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.emailmeter.com&name=Email Meter) ## Email Meter Overview Updated August 2026 AI summary Email Meter Enterprise delivers cloud-based email management, tracking, and analytics for businesses of all sizes. Teams can monitor email volume, response times, and workload through real-time dashboards, alerts, and customizable reports. With shared inboxes, role-based permissions, and integrations for CRM and analytics, it supports oversight and performance monitoring across customer-facing communication channels. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Email Meter 4.7 (22) VS. [4.5 (591)](https://www.capterra.com/p/135366/ActivTrak/reviews/) Starting Price $19 Usage Based Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (22) Ease Of Use 4.5 (15,786) Value For Money 4.7 (18) Value For Money 4.4 (12,239) Customer Service 5.0 (20) Customer Service 4.5 (10,719) ## Email Meter alternatives [4.2 (753)](https://www.capterra.com/p/204113/SendGrid/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (285)](https://www.capterra.com/p/169053/Looker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) [4.5 (17,676)](https://www.capterra.com/p/110228/MailChimp/reviews/) Starting price $13.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110228/MailChimp/) Highest Rated [MailerLite](https://www.capterra.com/p/136603/MailerLite/) [4.7 (2,322)](https://www.capterra.com/p/136603/MailerLite/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136603/MailerLite/) [View all alternatives](https://www.capterra.com/p/182763/Email-Meter-Enterprise/alternatives/) ## FAQs about Email Meter Overview ### Which roles and teams benefit most from Email Meter Enterprise ? Email Meter Enterprise is most used by operations leaders, client services teams, and business owners who need visibility into email volume, response times, and team workload. Account managers, customer experience leads, and support managers use it to improve service performance, while executives monitor communication efficiency and staffing needs. Answer based on 21 reviews Overview ### What company size and industries is Email Meter Enterprise built for? Email Meter Enterprise is for Google Workspace and Microsoft 365 customer-facing teams, primarily small businesses at 86%, with Real Estate and Marketing and Advertising tied as the top industries at 14% each. It also serves midsize businesses at 10% and enterprises at 5%, with additional use in Printing at 10%. Answer based on 21 reviews Features and Usability ### What are the key features of Email Meter Enterprise ? Email Meter Enterprise offers email monitoring and email tracking, plus activity dashboards, KPI monitoring, and real-time reporting. It also includes customizable reports, benchmarking, alerts and notifications, shared inboxes, role-based permissions, CRM integrations, data import/export, and analytics features such as trend analysis and scorecards. Pricing ### How much does it cost and what fees or limitations are included? Email Meter Enterprise starts at $19 per user per month for the Plus plan, which includes Advanced Filters, Alerts, CSV Export, Custom Date Ranges, Custom Metrics, Goals, Manager Access, up to 15 mailboxes, Multiple Inboxes, and Team Performance Reports. A free version and free trial are available. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does Email Meter Enterprise integrate with? Email Meter Enterprise connects natively to Google Cloud BigQuery, Google Data Studio, Google Workspace, Looker, Microsoft Power BI, Slack, and Tableau. It covers analytics, reporting, productivity, and collaboration platforms, giving teams access to email metrics across several business intelligence and workspace tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Email Meter Enterprise offer? Email Meter Enterprise provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Email Meter Enterprise offer? Email Meter Enterprise provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as quick to answer questions, prompt, and helpful during setup, with some noting that issues are resolved after reaching out to customer service. Answer based on 7 reviews ## Features AI summary Based on 17,486 Email Management reviews Capterra reviewers highlight these as the features buyers value most when choosing Email Management software: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) Email Meter Enterprise includes **Search/Filter** and **Email Tracking**, giving teams a way to find messages quickly and monitor email activity more closely. However, it does not include **Inbox Management**. Instead, it offers other important capabilities that reviewers also rate highly, including **Email Monitoring** (**46%**) and **Alerts/Notifications** (**42%**), helping businesses stay informed about email performance, respond faster to issues, and keep communication workflows organized. Email Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track delivered, received, and opened emails Email Monitoring 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Reporting/Analytics 4.7 (11) 81.82% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Response Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Shared Inboxes 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important An email inbox that can be accessed and managed by multiple individuals Trend/Problem Indicators 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Visually identify direction of development and areas that require attention Email Meter 30 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Marketing: Create and send email blasts/campaigns - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Tracking: Track delivered, received, and opened emails - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.4 (22) 4.4 Based on 22 reviews ## Pricing Value for money 4.7 (18) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/182763/Email-Meter-Enterprise/pricing/) Free $0.00 It includes: - General Email Statistics - Monthly & Weekly Reports - 10 Interactions - Data History - Single Sign-On (SSO) Plus $19.00 Per User,Per Month It includes: - Monitor Up To 15 Mailboxes - Team Performance Reports - Manager Access - Custom Metrics - Custom Date Ranges - CSV Export - Advanced Filters - Goals - Alerts - Multiple Inboxes Custom Dashboard Custom Quote Available It includes: - Delegated Mailboxes - Customizable Dashboards - Custom Labels - Omnichannel Reporting - SLA Management - Domain-level Installation - Advanced Security Controls - Dedicated customer success manager - Personalized Onboarding - Custom roles and permissions - Custom Workflow Value for money 4.7 (18) 4.7 Based on 18 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Google Data Studio](https://www.capterra.com/p/190616/Data-Studio/)[ Looker](https://www.capterra.com/p/169053/Looker/)[ BigQuery](https://www.capterra.com/p/268689/Google-Cloud-BigQuery/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (20) 5.0 Based on 20 reviews ## User reviews Overall rating 4.7 Based on 22 reviews Filter by rating 5(15) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PC Philippa C. Head of Group Admin Health, Wellness and Fitness ### "Focus on Team Performance Success" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2026 Proactive and flexible in the measures that we were looking for, the ability to add additional features that were more custom for us as a business. Pros The ability of measuring team performance plus the flexibility of how you can filter in many different options, the setup of your teams and managers. Cons Just the initial understanding of how to set things up but was well supported by the team and our internal IT team to ensure this was achieved in a timely manner. Alternatives considered [Reoon Email Verifier](https://www.capterra.com/p/265161/Reoon-Email-Verifier/) Reasons for choosing Email Meter Price and the fit for purposes of what we were trying to achieve as a business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Esteban R. Account Manager Leisure, Travel & Tourism ### "Very useful tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 13, 2026 Pros It gives us an interesting overview of customer contacts and especially on reponse times, it's very useful to analyze trends. Cons I'd like to have more frequent synchs during the day. Wouldn't expect real time data but every couple of hours would be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bryce K. General Manager Financial Services ### "Great Idea for Certain Businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 13, 2024 Pleasant and useful but mildly redundant Pros The user interface was strong, and the customer support was prompt. Cons My team simply didn't find much use for it after a while. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Dilshad A. Business Development Manager Human Resources ### "I use it for email tracking and analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 16, 2022 Pros Weekly and monthly reports are convenient to see in one place Cons Pricing is very high for the software and it has small bugs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jessica C. General Manager Real Estate ### "Email Meter " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 9, 2022 User friendly, good support. Pros The integration of email meter into our business was seamless and I have found it to be very user friendly. The data collected since having email meter has allowed us to set up staff KPI's around responses times etc and it works very well. Cons I don't like that email meter cannot track emails sent from your phone as a lot of the emails I send I send on the road from my phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Maximilian C. Owner Law Practice ### "Works fine, everything like it should be." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 31, 2021 Helped us to measure response time. Pros Easy to implement, no training for the team necessary. Cons No possibility to have Manager / Admin users. Only one owner. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 8, 2021 Hi Maximilian, I'm glad you and your team are finding Email Meter easy to use! I did want to mention that there are different managerial/admin setups in each of the Email Meter tiers. With our Enterprise tier you can create a completely customized and granular roles and permissions structure. Sorry for any confusion there! CT Chris T. Manager Marketing and Advertising ### "Managers Love This Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2021 When we went to remote work, we needed a tool that allowed a manager to see that emails were being sent and emails were being answered by our representatives. Using Email Meter allowed us to achieve oversight of this function of the job. Pros Our managers really enjoy being able to monitor the volume if inbound and abound emails of shared inboxes as well as individual employee's inboxes. They also like seeing the response times of those emails. The tool really gives you insight into the workload of a particular employees inbox. Is one rep receiving 3 times the email volume than anohter rep? If so, there could be an issue. There are so many other features of this software that we have not used but know that they would add tremendous value. Cons The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count. For example, you could have 50 outbound emails to one email in the day, and email meter would not say that it was to one unique email address but rather there were 50 outbounds emails. So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails. Basically, is there one customer that is eating up a representatives time, or is a rep inflating their outbound email numbers. You can however, get this data from the raw data Email Meter provides. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 8, 2021 Hi Chris, I'm so happy that you are enjoying using the product, and thanks for sharing those common use cases. Thank you for the feedback regarding the inbound and outbound volumes. It's great that you are utilizing the Raw Data Export to find what you're looking for, but I want to remind you that the Sent/Received page in your dashboard can show you the breakdown of where each of your emails is coming from/going to. BC Brian C. Director Of Operations Health, Wellness and Fitness ### "I'm so glad I found Emial Meter!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 31, 2021 With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful. Pros Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish. Cons Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Email Meter Mostly the great cost and that it really only did what I needed it to do which was to track my emails for me. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NS Nicole S. VP, Client Services Marketing and Advertising ### "Email Meter for Measuring Performance" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 31, 2021 Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights. Pros Email Meter gives the insights needed to manager a client facing team and invaluable insights into customer behavior that helps shape our client experience. Cons The filtering can be problematic and time consuming. Reasons for choosing Email Meter reliability and speed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 8, 2021 Hi Nicole, Thanks for sharing why you and your team love Email Meter! The feedback about the filters is really valuable to us, as we're always looking for ways to improve the user experience and increase user-friendliness. DT Daniela T. Scale CS Team Lead Computer Software ### "Good tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 31, 2021 It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard. Pros How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating. Cons The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense! Switched from [timetoreply](https://www.capterra.com/p/153065/Time-To-Reply/) Invoicing problems - every month they'd cancel our DD and wipe our custom reports :') Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 8, 2021 Hi Daniela, thank you for leaving a review! I'm glad to hear that you are happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports! [View all Reviews](https://www.capterra.com/p/182763/Email-Meter-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.