# Squirro Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Squirro Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/182858/Squirro-Customer-Insights/reviews

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# 

 Squirro Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Squirro

## What is Squirro?

Squirro Recognized as One of the Emerging Leaders in the 2025 Gartner®️ Innovation Guide for Generative AI Technologies. Data finds purpose with Squirro, the first enterprise-ready generative AI for search, insights, and automation. Trusted by central banks and over 30 industry leaders. Squirro develops top-notch Retrieval Augmented Generation (RAG) and Semantic Search technology with access to an unlimited universe of data and connectors. Squirro's features include advanced search & chat while browsing, document summarization, chats with results, knowledge graphs, among others. Squirro offers the implementation of stringent access control lists (ACLs), the flexibility of public cloud and on-premise deployments with open-source models like Mixtral, ensuring full data sovereignty, adapted for the most regulated industries.

## What is Squirro used for?

[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[AIOps Platforms](https://www.capterra.com/aiops-platforms-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Squirro

5.0 (2)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

Contact vendor

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.6 (639)

Value For Money

4.5 (2)

Value For Money

4.5 (502)

Customer Service

4.5 (2)

Customer Service

4.4 (523)

## Squirro alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Highest Rated

[4.8 (182)](https://www.capterra.com/p/165150/livepro/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/182858/Squirro-Customer-Insights/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Content Library

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Centralized repository to store content and assets

Content Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Document Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Full Text Search

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Search for specific words or phrases within a document or database

Knowledge Base Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Squirro 114 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Bots that work alongside humans on tasks that cannot be fully automated

Analyze data and automatically generate insights using AI/ML technologies

Autocompletion of a word or phrase that the user is typing

Automatic reply functionality for incoming messages

Data is backed up automatically to prevent data loss

Track visitors'/audience's responses across web pages and other optimized content

Track and analyse user behavior within a system or network

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Track and manage schedules and meetings via an integrated calendar

Create and manage digital catalog of products/services with their details, specifications, and price

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Interprets what a user is doing based on context and helps guide them through the process.

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Initiate interactions with customers by proactively starting conversations or providing informational content

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Collect, process and structure data from multiple sources for further analysis

Import, collect, and capture data from multiple sources

Grouping log entries based on similar attributes.

Discover and connect variety of data sources to the application for analysis

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Protect sensitive data for digital privacy

Connect to big data sources

Manage and store data in a database

Graphical representation of data

Tools that provide relevant information at specific times to support judgments and courses of action

Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Faceted Search/Filtering

Create, save, and store files

Intended to be used by online stores

Designed for large businesses

Caters to sales teams

Used as a promotional or demonstration tool in sales and marketing presentations

Form predictions based on past and present data/trends

Search for specific words or phrases within a document or database

Use AI to generate content in the form of text, images, videos, etc.

Compile and organize data into specific metrics

Retrieves search results using various capabilities, including AI, ML and NLP

Helps understand a user's intentions/actions

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Collect and maintain structured information that describes data or content

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Allows users to manage data from a number of sources

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

See options for potential search queries within the system

Analyze and gain insights into data in real-time

Receive data and information in real time

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Identify and analyse the reasons behind accidents

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow users to access multiple services after entering their login credentials once

Train your system to interpret and transcribe voice messages

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Edit text as needed

Set up connections to third-party platforms to improve business processes

Transfer queries and organize messages between agents

Review data from past periods to reveal recurring tendencies and predict future performance

Automate processes from start to finish without human assistance

Track and interpret metrics on the usage of company resources

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Program systems that assist users with their daily administrative responsibilities

Interact with data visualization elements, such as charts and graphs, to drill down into data

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

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We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

4.5 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.5 (2)

4.5

Based on 2 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

OneDrive](https://www.capterra.com/p/161304/OneDrive/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (2)

4.5

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MH

Marcel H.

CEO

Education Management

### "SVITPedia "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 11, 2024

Pros

The good support during the implementation process and the ideas for continuous further development

Cons

The complexity of the application is not easy to handle for an SME in Switzerland.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

Kira S.

Chief Medical Officer

Military

### "Perfect for pharma/chem data"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 13, 2020

Pros

Artificial Intelligence used to the utmost to ensure efficient data management.

Cons

Some features missing, like filtered data research.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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