ThinkReservations

ThinkReservations


5 / 5
38 reviews

Who Uses This Software?

ThinkReservations provides an all-in-one online booking engine, PMS, and channel manager for lodging properties in the small-to-medium size market looking to save time and increase revenue.


Average Ratings

38 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Pricing Details
    Monthly Subscription: $10/room ($50 min.) Optional: Channel Manager
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ThinkReservations
  • www.thinkreservations.com
  • Founded 2013
  • United States

About ThinkReservations

ThinkReservations provides a fast, professional, and comprehensive property management platform for your business. With a unique ecosystem of proven business management solutions, integrated payment processing, best-in-class support, and direct connectivity with channels such as Booking.com, Expedia, TripAdvisor, and Airbnb, were dedicated to giving you the tools to make your business more profitable and productive. Are you ready to upgrade to ThinkReservations?


ThinkReservations Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

ThinkReservations Reviews Recently Reviewed!


Wouldn't Consider Switching...Ever

May 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Think Reservations was great from the beginning. They took all the data from the previous 12 years and incorporated into our new Think system. This is fabulous to have the historical information for reference. They were very considerate in the training arena when we converted as well. It can be scary to jump from one system to another and Think took that fear away from the start. Customer Service is always on top of things. We have never waited more than 24 hours for any issue. When I say "issue", it may be just a question or advise. We use the reports in the program for strategic planning and development. They eliminate the need for manual calculations. The reports are huge time savers; innkeepers need to utilize every minute they can get. We have recommended Think Reservations to several other Bed & Breakfast Innkeepers and will continue to do so.

Cons: Honestly, not one negative thing comes to mind when it comes to this program.

Vendor Response

by ThinkReservations on June 26, 2019

Hi Karen,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's wonderful to hear that your transition was so seamless and that you've been able to save valuable time.

Thank you for trusting ThinkReservations to play such an important role in your business!

Excellent Customer Support

Mar 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The majority of the software is very user friendly and straightforward. It has made my lodging bookings, business reports/ data, etc. so much easier! And the customer support has been first rate. Furthermore, the representative (with THINK Reservations) seminar on working with OTA's was extraordinarily useful as was his web seminar on yield management the week prior. His willingness to spend an extra half hour one on one with me in order to assure that I completely understood OTAs and online marketing strategies for small inns shows he is definitely someone who goes the extra mile to ensure clients are very well taken care of.

Cons: A specific aspect has been confusing- the function that differentiates reservations "minimum nights on arrival" versus "minimum nights through". Maybe different language or some visual would make it more clear. The majority of the software runs quite smoothly.

Overall: Stated Above.

Vendor Response

by ThinkReservations on March 22, 2019

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've found our customer support to be first rate. Our team is truly passionate about our customers and the industry as a whole and we're happy to hear you've had a great experience!

Please feel free to reach out to Support if you'd like to chat with us about minimum night restrictions. We'd love to be able to ensure you are comfortable with the terminology and have been able to use our restrictions to effectively benefit your business.

Thank you for trusting ThinkReservations to play such an important role in your business!

Best in the Industry

May 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hands down, ThinkReservations is the best in our industry. From a guest perspective, we want our guests to have the very best experience in booking that is available on the market. From our owner perspective, TR offers everything: mgn sys, book eng, chan mgn. Plus, we love the fact that we see increased revenue by working with them, and we only work from one calendar anytime, from anywhere. Their pricing proves that they want everyone in our industry to sucked. They are amazing industry leaders. In addition to being the best of the best, they are ethical, professional individuals who are concerned about me and my business. As I often say to people new to our industry or to those who are not using Think..."you are just stupid if you do not use the best of the best". I am a proud THINKER!

Cons: Oh my goodness this is so easy...sometimes I just want a day off, but I never get it because TR keeps my rooms full!

Overall: Benefits:

- ease of operations with the system

- increased revenue, the Return on Investment is so high that I forget to wonder about ROI

- if ever I have a question, I know they are one phone number away

Overall experience:

- wonderful

Vendor Response

by ThinkReservations on June 26, 2019

Hi Katherine,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us that you regularly pass on your positive experience to other property owners.

Thank you for trusting ThinkReservations to play such an important role in your business!

Is there any a property management software OTHER than ThinkReservations???

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ThinkReservations is an all-in-one Property Management System, booking tool, channel manager, and back-office tool that is available to me whether I am using it AT my property or from a remote location. That's what I like best about it... it's everything! It is extremely intuitive. Right "out of the box", I was able to get to work. And the fact that my historical data was able to be transferred over from my previous PMS is a game changer. Just this morning, I was recommending ThinkReservations to another innkeeper who is thinking of making a change.

Cons: All software changes require some adjustment in operations. There are a couple of minor changes that I might like to see with some reports; but there's nothing that we can't work with. All the info is there. The accounting module is most impressive - unlike most I have seen.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Brian,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's always our goal that our customers are able to be up and running with ThinkReservations right away and we love to see that this was your experience - especially since you opted for our comprehensive data transfer!

It means so much to us that you continue to recommend ThinkReservations to fellow business owners - word-of-mouth is our best source of new customers!

Thank you for trusting ThinkReservations to play such an important role in your business!

Great Management Company

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dear Think Reservation Team,

Not only are you a great management company! You also offer so much more! They are more then just a booking engine. They are always concern about making sure your business is running on all cylinders. We have been to a couple of B&B conferences and Think Reservation has attended. They have taught us more then just what they offer as a management company, from Learning about OTA and how they work for you and against you. Also making sure we understand the best ways to make our Bed and Breakfast successful .

Cons: Here at Bella we really don't have any CONS at this time::))

Overall: Its a great experience with Think Reservation! When ever we need a question answered or help with technical problem they are always just a phone call away! They also have a HELP button that really answers most all your questions. When ever you have a idea for the booking engine they take it in consideration!

Vendor Response

by ThinkReservations on March 14, 2019

Hi Sherwood,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback.

It means so much to us to hear that you've been able to attend some of our educational presentations and have learned above and beyond simply how to use ThinkReservations for your business. Our team is very passionate not just about our product, but our customers' experience and the industry as a whole.

Thank you for trusting ThinkReservations to play such an important role in your business!

Easy Transition!

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The people at ThinkReservations made it very easy to transition from my old system to theirs. What I really appreciate is their help section. They have made it very easy to search for a solution and there are also videos which are very helpful. When I have not been able to figure something out myself, there is a live person to speak with and they have always been very courteous and patient. They explain in plain English what I need to do and they walk me thru it.

Cons: I think the only con I can think of is that I wish they offered an actual phone app. I CAN access the info on my phone it is just not really mobile friendly.

Overall: Overall, ThinkReservations' system is very easy to use and easy to learn!

Vendor Response

by ThinkReservations on March 14, 2019

Hi Lisa,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that the transition and support have been so beneficial to you. It's important to us that our team not only know ThinkReservations inside and out, but that we've all had real-world industry experience and can speak your language when providing assistance.

We have noted your interest in an app. Thus far, we have found that creating an app that included all features wouldn't provide the best experience due to the overall size it would need to be. A tip for creating reservations using your smart phone is to go right to your business website and use your online booking engine, which is mobile-responsive and makes the booking process really quick and easy when you're on the go!

Thank you for trusting ThinkReservations to play such an important role in your business!

One of our best decisions was to switch to ThinkReservations!

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We had tried 3 other management systems and booking engines before signing up with ThinkReservations but we were never totally satisfied. The most important requirement we had was that it should be easy for our guests to book at our inn online. After we switched to ThinkReservations (4 years ago) our online reservations doubled and the sale of add-on packages tripled in two months.

The backend is easy to use and very intuitive. They are constantly improving and upgrading the system.

Cons: Nothing, really. Many of the small issues we encountered at the beginning were quickly resolved and ThinkReservations is continually improving their product.

Overall: Our experience has been and still is very positive.

Vendor Response

by ThinkReservations on March 13, 2019

Hi Danielle,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are thrilled to hear that you saw such impactful results with both online reservations and upsell packages so quickly after upgrading. It's important to us that our users find the system intuitive and we will continue to enhance our software into the future to exceed the needs of our customers.

Thank you for trusting ThinkReservations to play such an important role in your business!

Best decision EVER!!!!!

Jul 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I admit it...... I am a creature of habit and I kind of like the ruts I make and am stubborn in wanting to change my ways, but I am so thankful that we listened at one of our conferences and decided to make the change. It was so easy to learn and if we do have questions....they are there for us! Our guests have found it easy to use as well and I love it pairs so well with our third party credit card company to make the financial part of the business easier as well.

Cons: I guess, if anything, my only challenge has been how the taxes are charged when the bill is paid. it sometimes will be off by a few cents and does not correlate with my quickbooks

Overall: As an innkeeper we all wear many hats throughout the day. I appreciate anything that will allow me to do the tasks at hand, but will let me spend more time with our guests. It's easy, supportive and has made my life so much easier!

People Friendly

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to navigate and very friendly.

Cons: The only objection I have is the NEW BILL, it seems to lack very important information needed. I have submitted my questions and hopefully, they will be corrected.

Overall: This has been a great experience for all of us here at the Inn at Court Square. We were always so hesitant to hook on to online reservations, but in the overall, it has been a great experience. It has saved and cut corners for us in many ways from just having to hand write everything. Your Customer Service has been STELLAR . Always someone to help an answer questions and trouble shoot for us.

Thanks once again and will be happy to spread the word.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Pat,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your business has benefitted so much from making the upgrade and that you've had such a positive experience with our support team.

Regarding our new bill page, our team will be making updates shortly to reflect your feedback and we'll be in touch soon! In the meantime, our original bill page will continue to be available for use.

Thank you for trusting ThinkReservations to play such an important role in your business!

Think has supported 40% increase in business

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Easy to convert - stood up Think 10 days after closing on buying our B&B

2. Intuitive and easy to use - I worked previously for SAP, business software, and we evaluated 3 reservation systems - Think was easily the choice

3. Easy conversion - we brought over past customer data and set up quickly - great support

4. Responsive and effective support

5. Reasonable pricing

Cons: nothing, everything has been great. There are a few enhancements, I would like auto feed of data to Quick Books but new Accounting reports are great

Overall: We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective

Vendor Response

by ThinkReservations on May 14, 2019

Hi Marty,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your transition to ThinkReservations was so quick and easy and that you've increased business 40% since making the upgrade to ThinkReservations. That's amazing!

Thank you for trusting ThinkReservations to play such an important role in your business!

Stop searching - this is it!

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support is incredible: everyone who works for ThinkReservations is in the lodging industry! They quickly help me out when I need it and get me back to running my inn - they totally get it. They are passionate about the software and the industry so they are always improving on their product. The functionality is really wide and deep so it fits with my business - I didn't need to make lots of changes to fit with the product. And the features enhance my business by automating a ton of tasks and by creating ways to upsell beautifully to my customers.

Cons: I'm still searching for a con...It's the only thing they haven't delivered.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Sam,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love when our valued customers recognize the passion our team has for the industry! We're also excited to see that you find our Task and Upsell features so beneficial.

Thank you for trusting ThinkReservations to play such an important role in your business!

The Last Guest Management System You'll Need

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything works like it should, it is simple and logical. All our staff, even those who are technically challenged, can use this software! ThinkReservations listens to my needs and have helped me in a ever more confusing technical environment. They help me take care of our guests because I don't have to worry that the program my not work!

Cons: Nothing to like least, ThinkReservation works as advertised!

Overall: Entering our 16th year of business I have used probably 5 or 6 Guest/Property Management Services. ThinkReservations is hands down the best! Everything about the product, support and design works and when there is a question or a glitch the Support Staff is second to none.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Doug,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love hearing that you and your staff find our software so easy to use and that you have the peace of mind to focus on what really matters - your guests!

Thank you for trusting ThinkReservations to play such an important role in your business!

ThinkReservations Review

Mar 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having all my bookings coordinated under one roof, I also love the ability to export my data base (6,000 guests) into Excel so my printer can address my yearly holiday cards.

Cons: The search function, it has improved and could be a bit better, I would like to be able to start with the first guest in my data base, make any corrections and then move on to the next guest on the list. That would really help in update the data base.

Overall: I have been so pleased with TR, that I have referred at least five other Inns to them

Vendor Response

by ThinkReservations on April 01, 2019

Hi Ed,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's great to hear that your experience has lead you to refer ThinkReservations to other business owners - word-of-mouth is so important to our continued success!

We have noted your suggestions regarding our customer/guest search function and will be sure to let you know as enhancements are released.

Thank you for trusting ThinkReservations to play such an important role in your business!

Easy format - lots of options.

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After learning the software I was able to make any changes to our company policies, prices, and other changes without any difficulties. However, if I needed help Thinkreservations was always just a phone call away.

Cons: The calendar functions are a little too small for my iphone. But I use it anyway, its just so convenient. Maybe ThinkR can come up with an app.

Overall: We are really grateful for Thinkreservations.

We were doing all of our own credit card processing and calendar blocks. Now our customers can make their own reservations without needing to call me on the phone (so old school). ThinkR helped us get up to date with how people are making online reservations. From the first day of set-up to now we feel comfortable calling them for assistance. We love the way they made the reservations page look like our own website. When we updated our website they were very quick to update their page as well to keep things looking uniform. We highly recommend working with ThinkR. We like their small company and high quality.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Mary,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's great to hear that you've found the system easy to use and that it's been beneficial to your guests, allowing them to now book right online!

We've noted your request for an app and will definitely let you know if we develop one in the future.

Thank you for trusting ThinkReservations to play such an important role in your business!

Best in Class Functionality, Reliability, and Friendly Customer Service

Jun 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It provides me all the primary tools I need to manage my lodging business, i.e. reservation management system, booking engine, channel management, payment processing, and guest relations/communications. Simple, intuitive, comprehensive, thorough.

Cons: I'd like to be able to copy rates within a single rate type from one set of dates to another set of dates.

Overall: Think provides nice tools to communicate with our guests in a proactive manner before, during and after their stay with us. Easy to customize and personalize. They also provide great tools to maximize revenues with their yield management tools. They provide flexibility in their system to accommodate many business types and needs. I've never felt I need to compromise my operational systems to fit Think's functionality....rather it's the other way around. I can usually customize Think's system to meet my operational needs. Their customer service / support is immediate and friendly.

Initiating Yield Management

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The simplicity of using it was what we like most about the software.

Cons: We could not send individual rules for each cabin's pricing unless we had a rate type set up for each cabin.

Overall: We started yield management today and the customer service rep that helped us also added value to our experience based on helping us understand the time frame parameters of online pricing/booking.

Vendor Response

by ThinkReservations on March 22, 2019

Hi Theresa,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We're so happy to hear that you were able to benefit from meeting with a member of our Support team to assist you with using our Yield Management tools.

We have noted your feedback regarding the suggestion for being able to set individual rules by cabin within the same rate type. We will definitely let you know as we enhance the flexibility of Yield Management rules into the future.

Thank you for trusting ThinkReservations to play such an important role in your business!

ThinkReservations - Business Value

May 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A cloud based system that I was able to port to easily after using a legacy system with over 19 years of customer data. The integration with the Online Travel Agency makes rate setting and commission a snap! The yield management configuration for both OTA's and my RAC rates is simple and adds about 10% to my gross.

Cons: None that I can think of....

The self help tool built into the product is another useful function.

Overall: My ability to manage reservation regardless of where I am....set rates, set restrictions, manage packages....the list goes on, make TR vital to my business operations.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Jeff,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that you've increased your gross revenue by 10% with our yield management feature!

Thank you for trusting ThinkReservations to play such an important role in your business!

The best Reservation software

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Having used other reservation systems we found ThinkReservations to be easy to implement and very easy for our users to learn. Just about everything we need to do can be accomplished on one screen. Our main reason for switching to Think was their interface to OTA's which makes keeping multiple calendars obsolete. Their support is excellent. We've never been kept waiting for a response. their support personnel are knowledgeable and friendly.

Cons: There is nothing we do not like. When we've come up with an issue their support has been able to resolve every one promptly.

Vendor Response

by ThinkReservations on June 24, 2019

Hi Victor,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us to hear how well our channel manager is working for you to simplify the OTA connections! We also love hearing that you've had a great experience whenever you've contacted our Support team.

Thank you for trusting ThinkReservations to play such an important role in your business!

Close to Optimal

Jul 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything worked smoothly the first time (not my previous experience!) The navigation and reports are both well thought out.

Cons: Several things could bring perfection to TR. (1)The pricing per room/ per month makes this too expensive for a medium sized lodging facility (20 to 40 rooms). Our lodging association would love to standardize but this prevented that effort. (2) Several report enhancements would be great- ability to save a request parameters for repeatedly reporting and having export for all reports.

Overall: I needed a new reservation system in a hurry a year and a half ago. My prior system got "upgraded" and in that process lost several key functions that I depended on: an availability calendar for potential visitors in the booking engine and a tape chart. The lack of a calendar caused me to start losing business. I got TR up and running fairly quickly

We love the functionality!

May 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use in generating rate changes across internal and external (OTA) platforms, as well as the breadth and detail of reports which we use on a daily basis. The previous desktop software was cumbersome and the support was slow to respond and many times was unable to fix issues we had. I can get immediate help now and most issues are quickly and efficiently resolved.

Cons: I am satisfied with all aspects of the software.

Overall: Very Positive. I personally have called for customer support and have been pleased with their help.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Rick,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us to hear that you've found rate updates to be so easy and that you've found our reports so beneficial.

Thank you for trusting ThinkReservations to play such an important role in your business!

Superior customer service

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: User, uber friendly! The customer support is top-shelf. Unbelievably friendly and patient.

Cons: N/A cannot think of anything that they're lacking in- in customer service or support.

Overall: Think reservations has been instrumental in helping to set up our booking engine. I have worked w/ Think Reservations for several years now and they are leading in the lodging industry as the go to for a one stop, seamless booking engine. Well done and a big thank you to their reps for helping us..start our engines! You're the best, forge ahead!

Vendor Response

by ThinkReservations on April 01, 2019

Hi Nice,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We're so happy to hear that you've found ThinkReservations to be user-friendly. As you've experienced, our team is very passionate about our customer support!

Thank you for trusting ThinkReservations to play such an important role in your business!

Excellent product, over-the-top support services

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, many great features that I was looking for in the B&B hospitality industry.

Cons: Had to learn a new product but that is always the case when you change reservation systems.

Overall: Ease of making on-line reservations, customer support is outstanding and super helpful.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Carol

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love hearing that you've had such a great experience with our support team when needed!

Thank you for trusting ThinkReservations to play such an important role in your business!

Transition from 3 yrs of Wix to TR is painless

May 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great flexibility in making changes to reservations, creation of rules for min night stays, credit card usage, and deposit rules. Good reports. Very easy to use on phone, can take reservations and new credit card info while working on my phone. Excellent customer service, even on a holiday weekend. Professional looking correspondence, with sophisticated templates and rules for when to send. Easy to find history on a reservation that is modified by more than one person. Easy to read and scroll calendar with easy links for zooming in. Never have to leave customer or reservation screen to take credit card info. Easy to merge duplicate customers.

Cons: Calendar notes don't work on iphone or ipad. I would like to have an ap just for the phone, however the regular website works pretty well on it.

Overall: I am a new customer, who has used Wix for the past 3.5 years. I still use Wix, but stopped using the hotel feature. TR was able to port my info over, and the booking engine looks like my web site. Reports use all my booking data, even the 3+ years of Wix data. Going live was painless, with just one hiccup. When I turned Wix Hotels off, the TR booking engine needed to be re-set to point to the new Rooms tab.

Great Company!!

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is and simple it is to use. Support team is always there to help with whatever you need.

Cons: There is nothing negative I could say about them.

Overall: Started with them when they first stared and have enjoyed working with them ever since. The whole crew is amazing

Vendor Response

by ThinkReservations on June 26, 2019

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and love hearing what a great experience you've had with our team.

Thank you for trusting ThinkReservations to play such an important role in your business!

One of the best decisions our Inn made was to switch to Think Reservations

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy interface with OTAs

fabulous support

Cons: I cannot think of a single thing I do not like.

Overall: At the Iris Inn, our package sales skyrocketed using Think Reservations, since packages are shown to the guest at the end of the buying decision.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Heidi,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's especially wonderful to hear that your package sales skyrocketed once you upgraded - that's our goal!

Thank you for trusting ThinkReservations to play such an important role in your business!

Excellent reservations software

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quality customer service and great pricing

Cons: Nothing - everything is great. We are thrilled.

Overall: ThinkReservations has transformed the way we do business. The software is easy to use and constantly improving. The customer service is so fast and responsive.

Vendor Response

by ThinkReservations on May 14, 2019

Hi Steve,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that you've been thrilled with your experience!

Thank you for trusting ThinkReservations to play such an important role in your business!

Once You Choose "Think", You'll Never Go Back!

Jul 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most user friendly, sensitive-to-user-needs system we've encountered in 20 years of hospitality business.

Cons: Limitations in creating response templates, as we do not know HTML

Overall: Absolutely EXCELLENT! From set up training, through every enhancement, and whenever technical support was needed, they are patient, responsive and technically savvy. Twenty years in business and multiple frustrating property management systems later, ThinkReservations finally came on our radar and we see no reason to ever change.

Old Rezovation Customer

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to learn and the software was very flexible in receiving our history from our old Rezovation software.

Having our previous history is like we never changed systems!

Cons: Does not have a QuickBooks export feature. BUT ThinkReservations just developed a Accounting Reports feature which is very helpful in doing our weekly/monthly book work.

Overall: They are a very dedicated company aiming to make sure their customers needs and goals are addressed.

We had their patience and up most cooperation in making our transition from Rezovation to ThinkReservations really smooth.

Having been with Rezovation for over 15 years, I did a lot of worrying for nothing... the ThinkReservations team made it look simple!

Vendor Response

by ThinkReservations on March 14, 2019

Hi Pat,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are are so happy to hear that the transition has been such a smooth process for you and your staff. We have put measures in place to ensure the account setup, training, and data import processes are comprehensive, yet keep everything as simple as possible for our clients.

We're also glad to hear you've found our Accounting Reports valuable.

Thank you for trusting ThinkReservations to play such an important role in your business!

Lodging Software

Jul 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the personal and immediate service we have received when questions have arisen.

Cons: There are a few features we would like to have added but are possibly rather unique to our application.

Overall: The benefits have been huge in overall administrative efficiencies and day to day operations efficiencies.

Outstanding Reservation Package

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ThinkReservations is easy to use. Great customer service and great attempts to keep the product fresh and up to date.

Cons: There are OTA related fees that I wish I didn't have to pay.

Overall: Switched to Think last year after reviewing a number of reservation products. Think is the best!

Vendor Response

by ThinkReservations on May 14, 2019

Hi John,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. You can count on our team to continue to enhance our software and service year over year!

Thank you for trusting ThinkReservations to play such an important role in your business!

ThinkReservation is the best

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, very user friendly. almost all are needs.

Cons: Can't really think of anything, we do need an emarket, but they are working on that

Overall: I had a issue with billing, I immediately called and they held my hand and walked us through it. Any time I have a question they are right there. I would highly recommend ThinkReservations as a calendar manager, we are so highly pleased.

Vendor Response

by ThinkReservations on April 01, 2019

Hi Laura,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've had such a great experience with our support team when needed!

Thank you for trusting ThinkReservations to play such an important role in your business!

Top Marks All Around

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ThinkReservations really has everything we need in a reservation software company, ease of use, very intuitive and straight-forward functionality. The reporting capability has been a stand out compared to our previous software. I must mention the technical support, which has exceeded our expectations. Think hires industry professionals to support their customer base so there is a deep understanding of what we are trying to achieve behind the scenes at our bed and breakfast! So great!!

Cons: I really am trying to think of something to write here, but no, nothing.

Vendor Response

by ThinkReservations on March 13, 2019

Hi Glen,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've found the reports so beneficial. Our team is truly passionate about our customers and the industry as a whole and we're happy to hear you've had a great experience!

Thank you for trusting ThinkReservations to play such an important role in your business!

ThinkReservations review

Jun 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and good support.

Cons: Doesn't have some of the features I would like.

Overall: Good experience. Allows me to book and keep track of reservations and bill.

Thrilled with Think

Jun 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and integrates with our website seamlessly.

Cons: I can't think of any problems I've encountered yet. I recently added a room and the customer service was impeccable.

Overall: Think Reservations is the online booking engine our guests to use when staying with us. It is easy to use and I am very pleased with our first year in business.

Capterra loader

Don's review

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: complete and ease of use, excellent support

Cons: no negatives at this point. Change of systems from habit of old systems

Overall: too new to evaluate

Vendor Response

by ThinkReservations on March 13, 2019

Hi Don,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's wonderful to hear that you have found the system to be so easy to use and have been able to benefit from our experienced Support Team when needed.

Thank you for trusting ThinkReservations to play such an important role in your business!

Great Customer Support!

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, yet, if there is a question the "support articles" actually clarify instead of confuse.

If the answer is not clear the LIVE support is absolutely AWESOME. Never have I had such a positive

experience with any internet or online programs.

Cons: There is nothing to dislike about this software program.

Overall: The Customer Support is outstanding!

Vendor Response

by ThinkReservations on May 14, 2019

Hi Iriene,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've had such a great experience with our support team when needed!

Thank you for trusting ThinkReservations to play such an important role in your business!

Most Impressed With ThinkReservations

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the information is easily accessible.

Cons: Calendar . . . finding the date of the reservation is a bit cumbersome.

Overall: The support system is AWESOME

Vendor Response

by ThinkReservations on March 13, 2019

Hi Riene,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that you've found information easy to access. Our Support Team will be happy to assist you with more easily navigating the reservation calendar. You'll be hearing from them soon!

Thank you for trusting ThinkReservations to play such an important role in your business!

ThinkReservations

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The software has demos that are helpful for understanding the program. It has great integration's with various booking websites

Cons: Depending on how much you are planning to spend, it can be a little pricey.

Vendor Response

by ThinkReservations on March 13, 2019

Hi Madison,

Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are so happy to hear that you've found our educational training videos and channel manager integrations beneficial to your business.

Thank you for trusting ThinkReservations to play such an important role in your business!