--- title: "ThinkReservations Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ThinkReservations Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/182891/ThinkReservations/" page_type: "product" language: "en" --- # ThinkReservations Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ThinkReservations ## What is ThinkReservations? Running a high-end independent bed & breakfast, boutique hotel, or property group isn't easy. We know because we've been there. You strive to provide your guests with a luxury experience. ThinkReservations makes it simple for you and your staff to make that happen. Whether you're just starting your business or looking to take things to the next level, our all-in-one PMS, booking engine, and channel manager is for you. Take back your time. Increase your revenue. Stand out without burning out. ## What is ThinkReservations used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Overall rating Based on 120 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ThinkReservations alternatives Highest Rated [4.8 (1,590)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.8 (1,186)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182891/ThinkReservations/alternatives/) ## FAQs about ThinkReservations Overview ### What problems does ThinkReservations solve? ThinkReservations solves overbooking, manual reservation tracking, and inefficient guest communication by centralizing bookings, payments, channel calendars, reporting, and automated emails in one intuitive system. Small lodging operators, innkeepers, front-desk staff, and owners benefit most by reducing booking errors, speeding reservation changes, and handling guest service from any device. Answer based on 103 reviews Overview ### Which roles and teams benefit most from ThinkReservations? ThinkReservations is most used by property owners, innkeepers, and hospitality managers who oversee daily lodging operations. Front-desk and general management teams rely on it to manage reservations, guest communications, and check-ins, while operators and directors use it to streamline booking workflows, improve occupancy, and maintain visibility across the business. Answer based on 120 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ThinkReservations built for? ThinkReservations is built for small hospitality businesses, with 100% of reviewers from small businesses and 84% in Hospitality. It is aimed at independent luxury lodging properties and also serves Leisure, Travel & Tourism businesses, which account for 13% of reviewers, with limited use outside travel-related sectors. Answer based on 120 reviews Features and Usability ### What are the key features of ThinkReservations? ThinkReservations includes core lodging tools like reservation management, an online booking engine, channel management, and payment processing. Differentiating features include yield management, customizable reports, guest messaging, and website integration. Reviewers also frequently mention mobile access, calendar sync to prevent double bookings, and responsive customer support. Answer based on 79 reviews Integrations ### Which third-party tools and platforms does ThinkReservations integrate with? ThinkReservations integrates with authorize.net and Whistle Messaging based on reviewer mentions, and connects to 10 third-party tools overall. Official catalog integrations also include Stripe, RemoteLock, Google Analytics 360, Triptease, and PayPal Enterprise Payments, covering payments, guest communication, analytics, access control, and booking-related workflows. Answer based on 12 reviews Getting Started and Support ### How easy is it to onboard and train a team on ThinkReservations? ThinkReservations is generally easy to onboard, with live online sessions, webinars, videos, documentation, and in-person training available. Reviewers say front-desk staff and small teams learn it quickly, while admins handling rate setup, data migration, or custom configurations may need more time. Fast phone, email, and online support helps during rollout. Answer based on 10 reviews Getting Started and Support ### What customer support options does ThinkReservations offer, and how do users rate the experience? ThinkReservations offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, patient, knowledgeable, and easy to reach, with helpful articles and videos. Some note occasional delays for certain change requests and less consistent live help availability on weekends. Answer based on 79 reviews Booking engine ### How well does ThinkReservations handle online booking? ThinkReservations makes online booking easy for many inns, B&Bs, and small lodging businesses. It combines direct reservations, channel management, website integration, and calendar syncing to reduce double bookings and manual work. Some properties mention limits around availability display, long-term stays, or certain integrations, so setup needs careful review. Answer based on 29 reviews ## Features AI summary Based on 5,334 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) ThinkReservations supports all three of the features reviewers rate highest: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, keep bookings organized, and maintain an accurate availability calendar, allowing teams to manage day-to-day operations more efficiently and deliver a better guest booking experience. Online Booking 4.6 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 4.4 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 5.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 5.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Rate Management 4.6 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage ThinkReservations 51 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Email Templates: Pre-made examples and templates for emails - Event Scheduling: Plan an event's time and location - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.7 (120) 4.7 Based on 120 reviews ## Pricing Value for money 4.8 (114) Value for money 4.8 (114) 4.8 Based on 114 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)[ PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/)[ Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)[ CartStack](https://www.capterra.com/p/135635/CartStack/)[ RemoteLock](https://www.capterra.com/p/266951/RemoteLock/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (117) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (117) 4.9 Based on 117 reviews ## User reviews Overall rating 4.9 Based on 120 reviews Filter by rating 5(112) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SM Sharon M. Owner Inn Keeper Hospitality ### "Give Think Reservations a try- you'll be glad you did!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2026 Think reservations was a tremendous help to me. It saved me a tremendous amount of time. I was so glad to have found them! Pros Think Reservations was always there to help when I had questions or needed help. The fact that they kept up with other sites to record reservations was great. The before and after letters were also wonderful. I only had one unit (three bedrooms) but I still think it was a great resource. Cons The fees, as I only had one unit. It was a little expensive as I only had one unit, but it was well worth it in the time it saved me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Debbie M. Owner Hospitality ### "Best Reservation Software for my small bnb" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2025 Great product, great people that own and work there. It has been a very good experience for me. Pros I have been with Think Reservations for many years. As a small lodging property, their plan worked great for me. Easy to learn and so many great helps to access if needed. They were always prompt in responding to me when I needed help. After 27 years as an Innkeeper, we are closing our bnb. Cons I can't really think of any negatives for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Erica A. Owner Hospitality ### "It all comes down to the service and people! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2024 Of course, you get what you pay for, and so the additional cost over our prior provider is a pain point, but we are getting SO much more in return. The team has been exceptional and the system is robust. Pros Our onboarding team has been AMAZING! \[sensitive content hidden\] have been so helpful and gone the extra mile to make sure that we get what we need - even stepping in to just talk me through being stressed when the tasks felt overwhelming. Cons As with anything, there is always a learning curve and just figuring out how to do what needs done, but I don't know that it is technically a Con. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Barb B. Hospitality Manager Hospitality ### "Setting up messaging" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 26, 2024 It is easy to use. Even our team who does not spend much time on ThinkReservations is comfortable using it. Pros The ease of use and the patience of \[sensitive content hidden\] helping me set up think reservations messaging. Cons It doesn't have a blacklist I could use a way to flag people who make reservations, use false phone numbers and block their credit card Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sandra H. Manager Hospitality ### "Newer Company but Hospitality Minded" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2024 Great Signup Great Onboarding Great Support Pros Think actually offers help via a REAL person (not a bunk of "help articles" or chatbots) Think Team is professional, courteous and best of all efficient and know their jobs. I have gotten professional help at 10pm on a Saturday night Cons Its a bit pricey and the messaging requires a bit of tweaking but we can live with that Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify is the worst, really bad service and cost us a ton of time and quite a bit of revenue as well. Rude overseas support that moves at a snails pace (we will try to respond blah blah blah) Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reasons for choosing ThinkReservations sales team was really helpful and not sales pitchy at all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Billie-Jayne C. Owner Hospitality ### "We left once but came back… best decision ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2024 ThinkMessaging is a game changer. We’ve only been live for a little over a week and the ability to text has completely transformed our guest experience. Last night I actually had a guest checkin during our first power failure in 6 years and I firmly believe that being able to communicate with her prior to checkin about the status made all of the difference to saving that reservation and having a happy guest this morning. Pros The reporting is great. ThinkMessager is game changing. Reservations are easy and display intuitively. Support is very responsive and feels personal. Cons No cons. When knew what to expect and now it delivers so much more than we had before. Only reason I don’t kick myself more for ever leaving is because I now fully appreciate what a great application it is now. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Cloudbeds was a horrible experience. Hard to modify reservation, lousy reporting, and they cost me thousands in overbooking and chargebacks - two things we never dealt with before. They would do upgrades and have outages in the middle of the day and support was definitely lacking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jim M. Owner Hospitality ### "Missing Important Features" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 April 25, 2024 Pros Nice looking calendar, good phone support Cons It lacks significant features. 1. Ability to send "actionable" quotes. Should be able to send quote to guest and have guest complete the booking online. 2. Need the ability to put a pre-authorization on a credit card to cover potential damage and misc charges. 3. Need way to offer travel insurance. Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Thought the booking engine would be better. Discovered it was not. Reasons for choosing ThinkReservations While researching alternatives for marketing I spoke with Acorn and they recommended TR Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Allison B. Innkeeper Owner Hospitality ### "Great System for Small Inns" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2024 Owning an inn for over 17 years, I have used several reservation systems. ThinkReservations is the most user-friendly. And the price can't be beat. The only drawback is they don't offer website templates and hiring a company to build it for you can be very expensive. But they have builders they work with, so don't let that deter you if you have the funds. You will make it up with the price of their product. Pros The Calendar is easy to navigate and the emails are stylized and can be scheduled. Cons Many reservation systems now offer to build and host your website as part of the setup. It would be nice if Thinkreservations offered that. Switched from [SuperINN.com](https://www.capterra.com/p/127315/SuperINN-com/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Amy H. Owner Hospitality ### "Couldn’t be happier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2024 Fantastic. I have zero complaints. It did everything we needed it to do. Pros Easy to use, easy to get in and out of, great customer service and support. Cons Adding dates in the future and changing prices. I also wish holidays were already marked on the Calendar. Reasons for choosing ThinkReservations I liked the look and feel. It had what we needed and more, but not too much. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sara K. General Manager Hospitality ### "Intuitive PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2023 The ThinkReservations team was professional and the customer support was fantastic. Pros ThinkReservations was a great fit for our property and very user friendly to manage. Straightforward and intuitive. Cons The booking engine feature was not the best fit for our property as it did not show availability. The lack of integrations was a set back. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182891/ThinkReservations/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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