# Page 2 | ThinkReservations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ThinkReservations the right Hospitality Property Management solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182891/ThinkReservations/reviews --- ThinkReservations 4.9 (120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ThinkReservations ## Showing most helpful reviews Showing 26-50 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sharon M. Owner Inn Keeper Hospitality Used the software for: 2+ years ### "Give Think Reservations a try- you'll be glad you did!" February 4, 2026 5.0 Think reservations was a tremendous help to me. It saved me a tremendous amount of time. I was so glad to have found them! Pros Think Reservations was always there to help when I had questions or needed help. The fact that they kept up with other sites to record reservations was great. The before and after letters were also wonderful. I only had one unit (three bedrooms) but I still think it was a great resource. Cons The fees, as I only had one unit. It was a little expensive as I only had one unit, but it was well worth it in the time it saved me. Review Source DM Debbie M. Owner Hospitality Used the software for: 2+ years ### "Best Reservation Software for my small bnb" February 26, 2025 5.0 Great product, great people that own and work there. It has been a very good experience for me. Pros I have been with Think Reservations for many years. As a small lodging property, their plan worked great for me. Easy to learn and so many great helps to access if needed. They were always prompt in responding to me when I needed help. After 27 years as an Innkeeper, we are closing our bnb. Cons I can't really think of any negatives for me. Review Source BB Barb B. Hospitality Manager Hospitality Used the software for: 6-12 months ### "Setting up messaging" November 26, 2024 5.0 It is easy to use. Even our team who does not spend much time on ThinkReservations is comfortable using it. Pros The ease of use and the patience of \[sensitive content hidden\] helping me set up think reservations messaging. Cons It doesn't have a blacklist I could use a way to flag people who make reservations, use false phone numbers and block their credit card Review Source EA Erica A. Owner Hospitality Used the software for: Less than 6 months ### "It all comes down to the service and people! " December 5, 2024 5.0 Of course, you get what you pay for, and so the additional cost over our prior provider is a pain point, but we are getting SO much more in return. The team has been exceptional and the system is robust. Pros Our onboarding team has been AMAZING! \[sensitive content hidden\] have been so helpful and gone the extra mile to make sure that we get what we need - even stepping in to just talk me through being stressed when the tasks felt overwhelming. Cons As with anything, there is always a learning curve and just figuring out how to do what needs done, but I don't know that it is technically a Con. Review Source Billie-Jayne C. Owner Hospitality Used the software for: 1-2 years ### "We left once but came back… best decision ever" April 25, 2024 5.0 ThinkMessaging is a game changer. We’ve only been live for a little over a week and the ability to text has completely transformed our guest experience. Last night I actually had a guest checkin during our first power failure in 6 years and I firmly believe that being able to communicate with her prior to checkin about the status made all of the difference to saving that reservation and having a happy guest this morning. Pros The reporting is great. ThinkMessager is game changing. Reservations are easy and display intuitively. Support is very responsive and feels personal. Cons No cons. When knew what to expect and now it delivers so much more than we had before. Only reason I don’t kick myself more for ever leaving is because I now fully appreciate what a great application it is now. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Cloudbeds was a horrible experience. Hard to modify reservation, lousy reporting, and they cost me thousands in overbooking and chargebacks - two things we never dealt with before. They would do upgrades and have outages in the middle of the day and support was definitely lacking. Review Source AB Allison B. Innkeeper Owner Hospitality Used the software for: 2+ years ### "Great System for Small Inns" January 21, 2024 5.0 Owning an inn for over 17 years, I have used several reservation systems. ThinkReservations is the most user-friendly. And the price can't be beat. The only drawback is they don't offer website templates and hiring a company to build it for you can be very expensive. But they have builders they work with, so don't let that deter you if you have the funds. You will make it up with the price of their product. Pros The Calendar is easy to navigate and the emails are stylized and can be scheduled. Cons Many reservation systems now offer to build and host your website as part of the setup. It would be nice if Thinkreservations offered that. Review Source AK Amy K. Owner Hospitality Used the software for: 6-12 months ### "Three's a charm" August 12, 2019 5.0 This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn't very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer's end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best. Pros ThinkReservations is VERY easy to learn, is visually appealing, intuitive and has all the features I need to run a small bed and breakfast for an incredibly affordable price (5 rooms, add-on options, gift certificate and gift shop purchases, coupon codes and OTA compatibility)! Cons If a guest wants to use a gift certificate code when making an online reservation, the invoice is not updated and does not adjust the price to reflect the application of the gift certificate. Also the customization of automatic email templates is limited. I have been in touch with customer service about both of those things and they are working on it. I imagine it will be updated soon! Alternatives considered [Book It Now](https://www.capterra.com/p/169892/Book-It-Now/) Reason for choosing ThinkReservations They are new and small and are still working on their platform. The ladies working there are personable and great but the program needs more time. It's a great software if you don't mind growing with them and being a beta-tester. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) It was too expensive and had a bunch of useless options for a 5 room bed and breakfast but would have been fabulous for something with over 20 rooms. Review Source WD William D. Proprietor Hospitality Used the software for: 2+ years ### "Think is the right choice for your Inn" March 3, 2023 5.0 Think was always there when we needed them! Their online tutorials were easy to follow for myself and staff. Pros Reservations were easily processed with credit card payments, and adjustments to reservations, and reminders is very easy to implement Cons Gift certificates were not able to be implemented online by the customer when they made a reservation. Review Source GM Gaylen M. Innkeeper Hospitality Used the software for: 2+ years ### "We Love Using ThinkReservations" July 29, 2019 5.0 ThinkReservations has allowed us to bring our bed and breakfast and it's website into the current century. It has enabled guests to make their own reservation without waiting to see if it will be accepted or not. Pros Think Reservations is easy to use. I can open it from anywhere I might be to make a reservation - phone, tablet, desktop, overseas and have all the information I need right there. It's easy to customize, to add "add-on" items to guests making a reservation online. Customer support is prompt and knowledgeable and the classes they offer always teach me something else I could be doing to increase profits in my business. Cons I wish there were other options for payment. I feel like the one option that works with Think doesn't provide the best rates for credit card processing. But to use another merchant account, then I'd have to have two - which doesn't make sense. Alternatives considered [Innkeeper's Advantage](https://www.capterra.com/p/129398/Innkeeper-s-Advantage/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations Overall cost, monthly the costs were less and because the majority of our bookings are direct the channel manager fee was a better fit for us. Review Source PH Patricia H. Owner Hospitality Used the software for: 2+ years ### "Easy to Use and Awesome Support" August 17, 2019 5.0 Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend. Pros I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue. Cons Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear. Alternatives considered [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations I felt that the owners were very customer focused, technologically savvy, and their backgrounds regarding the front end (ease of customer use) and their back end (ease of use for the owner) was a big selling point. Also their desire to improve their product as needs are identified. Review Source PBB Pat Bishop B. owner Hospitality Used the software for: 1-2 years ### "Best decision EVER!!!!!" July 12, 2019 5.0 As an innkeeper we all wear many hats throughout the day. I appreciate anything that will allow me to do the tasks at hand, but will let me spend more time with our guests. It's easy, supportive and has made my life so much easier! Pros I admit it...... I am a creature of habit and I kind of like the ruts I make and am stubborn in wanting to change my ways, but I am so thankful that we listened at one of our conferences and decided to make the change. It was so easy to learn and if we do have questions....they are there for us! Our guests have found it easy to use as well and I love it pairs so well with our third party credit card company to make the financial part of the business easier as well. Cons I guess, if anything, my only challenge has been how the taxes are charged when the bill is paid. it sometimes will be off by a few cents and does not correlate with my quickbooks Reason for choosing ThinkReservations When we met them at the conference, they took the time to sit with us, show us how it could work for us and they were confident and you could read through their actions that they believed in their product. Review Source Response from ThinkReservations July 25, 2019 Hi Pat, Thank you for sharing your enthusiastic review of ThinkReservations! We're so glad you made the decision to become a "Thinker"! We love to hear that you're saving time so you can be more attentive to your guests. It's also great knowing your guests have found our booking engine to be easy to use! We pride ourselves on the accuracy of our reports! ThinkReservations rounds taxes on each line item of the bill instead of the total of the bill, so we'll have a member of our Support team reach out to you shortly to walk you through where any discrepancy might be. Thank you so much for trusting ThinkReservations for such an important part of your business. DO Darie O. Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great onboarding and Support!" September 23, 2022 4.0 This has revolutionized a 20 plus year old reservations system using pen and paper. It's a huge time saver on this end and gives the client much better service at booking. Pros The ability to have a client book their own room is such a time saver, of course! Going from pen and paper to online has transformed the reservations position and responsibility and allowed us to offer better customer service during booking. The software is easy to learn and to navigate. Our onboarding specialist was very patient and helped every step of the way. Also good turnaround on customer support issues. Cons We would like to have a maintenance feature, where we can print reports that show what items need attention by room, like broken toilet, mattress wear, etc. I also would like a real APP for the phone because when you just bookmark the booking calendar via safari or web browser, on the phone it will not navigate easily. We are using iphones here for on the go work. Would love if they could integrate some form of calling service, like JustCall or the like. Reason for choosing ThinkReservations Hands down, the customer service before and after the sale. Review Source VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent Customer Support " March 9, 2019 4.0 Stated Above. Pros The majority of the software is very user friendly and straightforward. It has made my lodging bookings, business reports/ data, etc. so much easier! And the customer support has been first rate. Furthermore, the representative (with THINK Reservations) seminar on working with OTA's was extraordinarily useful as was his web seminar on yield management the week prior. His willingness to spend an extra half hour one on one with me in order to assure that I completely understood OTAs and online marketing strategies for small inns shows he is definitely someone who goes the extra mile to ensure clients are very well taken care of. Cons A specific aspect has been confusing- the function that differentiates reservations "minimum nights on arrival" versus "minimum nights through". Maybe different language or some visual would make it more clear. The majority of the software runs quite smoothly. Review Source Response from ThinkReservations March 22, 2019 Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've found our customer support to be first rate. Our team is truly passionate about our customers and the industry as a whole and we're happy to hear you've had a great experience! Please feel free to reach out to Support if you'd like to chat with us about minimum night restrictions. We'd love to be able to ensure you are comfortable with the terminology and have been able to use our restrictions to effectively benefit your business. Thank you for trusting ThinkReservations to play such an important role in your business! MJB Mary Jo B. Owner Hospitality Used the software for: 2+ years ### "Work Smarter... not harder" January 8, 2020 5.0 Exceptional! If I can’t find programming guidance on the support forum (which I usually can). - 24 hour AMERICAN support is included with my monthly subscription. My programming questions are always answered. The software designers are continually making upgrades to keep my business in the OTA world and with Google. Pros I’ve been in business 22 yrs. I’ve used 4 other software programs for our 22 room Inn/Restaurant. The ease of programming and customizing with this software has made my work so much easier and my business more successful. Cons My one request would be a notation for repeat guests on the home screen calendar. Reason for choosing ThinkReservations No other companies were willing to find a solution/ write code for my restaurant / bar needs. Also, Think Reservation provides advanced OTA features and ease of use - customizable Booking engine which has increased my amenity bookings. Switched from [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) OTA features, booking engine, willingness to customize the software to provide the features I needed for my restaurant. No other companies were willing to find a solution for my restaurant / bar needs. Review Source Response from ThinkReservations January 9, 2020 Hi Mary Jo, Thank you so much for taking the time to share your experience with ThinkReservations! It means so much to us that you've found ThinkReservations helps you work smarter and not harder. We very much appreciate that you place your trust in our team with such an important role in your business! MP Mary P. Owner Hospitality Used the software for: 6-12 months ### "We love ThinkReservations!! " July 24, 2019 5.0 I love the reservation system, the ease of use, the reports, the HELP CENTER is awesome, live customer service can not be beat. We have added packages that pop up when a reservation is being made that has definitely generated more revenue for us. I can't say enough good things about this company. We Love it!! Pros I was looking for a program that was user friendly but yet had all of the functions that I needed to run my business and would be cost efficient. THINK has all of this and so much more! We have been delighted from the begining. We ended up switching programs at the height of our busy season last year and I was concerned about learning the system during such a busy time. Executive was just a phone call away from the start. I had been concerned about customer support, as I need it often:-). In one of my first conversations I was told that the employees are super passionate about what they do and very helpful. I have found this to be absolutly true! We LOVE Think and are so happy we decided to give them a try!! Thank you for making such a great product and standing by it with EXCEPTIONAL Customer Service! I wish we would have given them a try five years ago!! Cons I haven't found anything that I do not like. Review Source Response from ThinkReservations August 8, 2019 Hi Mary, Thank you so much for taking the time to share your experience with ThinkReservations! Our favorite part of your review is reading how you were able to upgrade during your busy season! We really strive to make the process as easy as possible and we love seeing that this is exactly what happened for you. We also love to see that you've had such a great experience when working with our team - we really do love what we do! It means so much to us that you trust ThinkReservations with such an important role in your business! BM Brian M. owner/innkeeper Hospitality Used the software for: 2+ years ### "Is there any a property management software OTHER than ThinkReservations???" May 9, 2019 5.0 Pros ThinkReservations is an all-in-one Property Management System, booking tool, channel manager, and back-office tool that is available to me whether I am using it AT my property or from a remote location. That's what I like best about it... it's everything! It is extremely intuitive. Right "out of the box", I was able to get to work. And the fact that my historical data was able to be transferred over from my previous PMS is a game changer. Just this morning, I was recommending ThinkReservations to another innkeeper who is thinking of making a change. Cons All software changes require some adjustment in operations. There are a couple of minor changes that I might like to see with some reports; but there's nothing that we can't work with. All the info is there. The accounting module is most impressive - unlike most I have seen. Review Source Response from ThinkReservations May 14, 2019 Hi Brian, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's always our goal that our customers are able to be up and running with ThinkReservations right away and we love to see that this was your experience - especially since you opted for our comprehensive data transfer! It means so much to us that you continue to recommend ThinkReservations to fellow business owners - word-of-mouth is our best source of new customers! Thank you for trusting ThinkReservations to play such an important role in your business! SK Sara K. General Manager Hospitality Used the software for: 1-2 years ### "Intuitive PMS" August 4, 2023 5.0 The ThinkReservations team was professional and the customer support was fantastic. Pros ThinkReservations was a great fit for our property and very user friendly to manage. Straightforward and intuitive. Cons The booking engine feature was not the best fit for our property as it did not show availability. The lack of integrations was a set back. Review Source CJ Craig J. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "It works and delivers on all the necessary features and functionality" September 6, 2019 5.0 I am very happy with the Think Reservations solution for our B&B. The product, company and staff provides what we need to effectively manage our reservations by working with the various sources of guest reservations -- from online travel booking companies, to direct bookings, to payment reconciliation, reporting, and more. As a small business I wear many, many hats and when I purchase a solution (whatever it is) I need it to work.. I don't have time to 'baby sit' it. ThinkReservation works, does what they say, and that's what I need. Pros Contains the necessary and useful features and functionality I need...and has pertinent, helpful reporting tools. AND, as importantly, it doesn't have unnecessary features and functions that increase cost but have little or no value. The process from evaluation, selection, preparation and migration from our existing service(s) and providers was very smooth and the Think team was there to help and assist along the way. Very smooth. The cost for the product/solution is reasonable for the service provided. Cons I really don't have any thing to complain about. Review Source Response from ThinkReservations September 11, 2019 Hi Craig, We really appreciate you taking the time to share a review of ThinkReservations! We love seeing that you found the entire process of transitioning, from evaluation to migration was so smooth. We strive for that with every customer. Thank you for trusting ThinkReservations to play such an important role in your business! DC Dan C. Owner / Innkeeper Leisure, Travel & Tourism Used the software for: 2+ years ### "Best in Class Functionality, Reliability, and Friendly Customer Service" June 27, 2019 5.0 Think provides nice tools to communicate with our guests in a proactive manner before, during and after their stay with us. Easy to customize and personalize. They also provide great tools to maximize revenues with their yield management tools. They provide flexibility in their system to accommodate many business types and needs. I've never felt I need to compromise my operational systems to fit Think's functionality....rather it's the other way around. I can usually customize Think's system to meet my operational needs. Their customer service / support is immediate and friendly. Pros It provides me all the primary tools I need to manage my lodging business, i.e. reservation management system, booking engine, channel management, payment processing, and guest relations/communications. Simple, intuitive, comprehensive, thorough. Cons I'd like to be able to copy rates within a single rate type from one set of dates to another set of dates. Review Source Response from ThinkReservations July 25, 2019 Hi Dan, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that you find ThinkReservations to be so comprehensive - it sounds like you're really maximizing your use of the features. It's also wonderful to know that you've had great interactions with our Support team whenever needed! Thank you for trusting ThinkReservations to play such an important role in your business! ME Marty E. Owner Hospitality Used the software for: 1-2 years ### "Think has supported 40% increase in business" May 10, 2019 5.0 We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective Pros 1\. Easy to convert - stood up Think 10 days after closing on buying our B&B 2. Intuitive and easy to use - I worked previously for SAP, business software, and we evaluated 3 reservation systems - Think was easily the choice 3. Easy conversion - we brought over past customer data and set up quickly - great support 4. Responsive and effective support 5. Reasonable pricing Cons nothing, everything has been great. There are a few enhancements, I would like auto feed of data to Quick Books but new Accounting reports are great Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations Clean interface Intuitive use Competitive pricinng Review Source Response from ThinkReservations May 14, 2019 Hi Marty, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your transition to ThinkReservations was so quick and easy and that you've increased business 40% since making the upgrade to ThinkReservations. That's amazing! Thank you for trusting ThinkReservations to play such an important role in your business! SH Sherwood H. Manager, Innkeeper Hospitality Used the software for: 1-2 years ### "Great Management Company" March 7, 2019 5.0 Its a great experience with Think Reservation! When ever we need a question answered or help with technical problem they are always just a phone call away! They also have a HELP button that really answers most all your questions. When ever you have a idea for the booking engine they take it in consideration! Pros Dear Think Reservation Team, Not only are you a great management company! You also offer so much more! They are more then just a booking engine. They are always concern about making sure your business is running on all cylinders. We have been to a couple of B&B conferences and Think Reservation has attended. They have taught us more then just what they offer as a management company, from Learning about OTA and how they work for you and against you. Also making sure we understand the best ways to make our Bed and Breakfast successful . Cons Here at Bella we really don't have any CONS at this time::)) Review Source Response from ThinkReservations March 14, 2019 Hi Sherwood, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It means so much to us to hear that you've been able to attend some of our educational presentations and have learned above and beyond simply how to use ThinkReservations for your business. Our team is very passionate not just about our product, but our customers' experience and the industry as a whole. Thank you for trusting ThinkReservations to play such an important role in your business! MK Mutale K. Manager Hospitality Used the software for: 1-2 years ### "The Best Customer Service Ever!" July 29, 2021 5.0 It is a great system and used by many people we know. Pros Ease of use and a lot of things we were doing manually got automated when we migrated. Cons The software was a step up from our old system and I had no problems Review Source MF Michelle F. Owner Hospitality Used the software for: 2+ years ### "ALP Conference 2023" February 28, 2023 5.0 Pros Robust system that has made our life easier Cons Inability to copy to future dates within the same rate type. Review Source KH Keith H. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "Think Reservations continues to exceed my expectations!" August 14, 2019 5.0 ThinkReservation's software and ongoing industry education is an excellent value and adds tremendously to my business. I consider ThinkReservations to be a partner in my business, not just a provider of software! Pros Ease of use. All the aspects of the software that I use are easy to find, customize, and utilize. The customer support was tremendous in helping me customize the software for my needs. Cons At first I was a little overwhelmed with all the options for use. Once I realized I could choose which items to use for my business needs it became much easier. Reason for choosing ThinkReservations I met representatives of ThinkReservations at the WBBA Conference and liked what they had to offer and the support they promised. The software more than met my needs at a very affordable price. The customer support - both for their product and for the industry - and the ongoing education offerings have been extremely helpful to our operations. Review Source SM Stephanie M. Owner Hospitality Used the software for: 2+ years ### "The Best Reservation Software on Earth!!!" October 17, 2019 5.0 I love ThinkReservations. When I started with the company there was Rep helping me and he had the patience of Job. Any questions I had - and there were a lot - he answered patiently and in a language I could understand. Today, all of people now working with ThinkReservations are much the same in that they take the time I need to fix my mistakes and help with any questions and needs I have with the software. Pros It's easy to use - user friendly. For me this is most important as I am in no way techie. Instructions on how to use the software is simply written and understandable. On the "Help" pages for ThinkReservations answers are easy to understand. Cons There is nothing I do not like about this software. Review Source Response from ThinkReservations January 9, 2020 Hi Stephanie, Thank you so much for your review of ThinkReservations! It means so much to us to hear about your love of the system and our team! We are passionate about what we do and we're glad to hear it shows. We value your trust in us and look forward to continuing to work with you into the future! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.