# Page 4 | ThinkReservations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ThinkReservations the right Hospitality Property Management solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182891/ThinkReservations/reviews --- ThinkReservations 4.9 (120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ThinkReservations ## Showing most helpful reviews Showing 76-100 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Donna C. owner/innkeeper Hospitality Used the software for: 2+ years ### "Great product" August 19, 2019 5.0 A great positive experience! Pros Full featured and does every well for our busy business. We love the mobile capability that allows us to take reservations while on the road. The security and lack of visibility of our guest's credit cards is a great feature. Cons Would like some consolidated, in-depth performance reports. We like to look on a monthly basis comparing years past. For housekeeping reports and views we would like less information visible of our guest's information. Reason for choosing ThinkReservations We thought this was an innovative product at a very fair price. Review Source AH Amy H. Owner Hospitality Used the software for: 1-2 years ### "Couldn’t be happier!" January 8, 2024 5.0 Fantastic. I have zero complaints. It did everything we needed it to do. Pros Easy to use, easy to get in and out of, great customer service and support. Cons Adding dates in the future and changing prices. I also wish holidays were already marked on the Calendar. Reason for choosing ThinkReservations I liked the look and feel. It had what we needed and more, but not too much. Review Source AM Ashley M. Owner Hospitality Used the software for: 2+ years ### "Best in the Business" September 12, 2019 5.0 Makes entering bookings quick. Any edits can be done with the click of a couple of buttons. Love this system. Pros Can't say enough good things about this product. From the first day of using it was easy getting set up and using. Best customer service ever. Cons The only con is it is not set up for putting in long term bookings such as week or monthly bookings. Must put in for each day which is time consuming. Reason for choosing ThinkReservations The main thing I say about Think is their customer service is excellent. Even on a weekend there is always help. Review Source TL Teresa L. Owner Hospitality Used the software for: 2+ years ### "Great functionality and support" August 6, 2019 5.0 I love Think Reservations. It usually works seamlessly and when it doesn’t—usually due to user error!—their customer support team is great at solving the issue. Pros Their software keeps evolving and improving. Cons Not always easy to adjust in the beginning, but customer service is exceptionally good. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations Customer Support, ease of use, vision of the founders. Review Source PJ Phil J. Owner Hospitality Used the software for: 2+ years ### "5-Star Reservation System" September 18, 2019 5.0 Has met all of my expectation including sync with OTAs. I recommend THINK frequently! Pros It is user-friendly and the self-help component is excellent. Customer service is 2nd to none. Well-trained and expedient. Cons I would enjoy advanced "comparative" reports: year to year and period to period Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ThinkReservations Cost and potential for excellent service Review Source CD Carol D. Owner Hospitality Used the software for: 2+ years ### "Excellent product, over-the-top support services" May 9, 2019 5.0 Ease of making on-line reservations, customer support is outstanding and super helpful. Pros Easy to use, many great features that I was looking for in the B&B hospitality industry. Cons Had to learn a new product but that is always the case when you change reservation systems. Review Source Response from ThinkReservations May 14, 2019 Hi Carol Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love hearing that you've had such a great experience with our support team when needed! Thank you for trusting ThinkReservations to play such an important role in your business! BD Belinda D. Owner Hospitality Used the software for: 2+ years ### "Gets the job done " October 18, 2019 5.0 Pretty good experience so far. Pros support platform assistance and ease of use Cons Inability to sych with more calendars such as Glamping Hub Review Source Response from ThinkReservations January 9, 2020 Hi Belinda, We appreciate you taking the time to share your review of ThinkReservations! We're glad to hear you've had a good experience so far. If you're interested in working with Glamping Hub, we do offer a limited synchronization with that platform. Our Support Team would be happy to assist you with learning how it works and helping you set up the connection! Thank you for trusting our team to plan such an important role in your business! PC Pags C. Hotel Manager Hospitality Used the software for: 2+ years ### "Great Company!!" May 14, 2019 5.0 Started with them when they first stared and have enjoyed working with them ever since. The whole crew is amazing Pros How easy it is and simple it is to use. Support team is always there to help with whatever you need. Cons There is nothing negative I could say about them. Reason for choosing ThinkReservations They are the best Review Source Response from ThinkReservations June 26, 2019 Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and love hearing what a great experience you've had with our team. Thank you for trusting ThinkReservations to play such an important role in your business! HL Heidi L. Owner Hospitality Used the software for: 2+ years ### "One of the best decisions our Inn made was to switch to Think Reservations" May 10, 2019 5.0 At the Iris Inn, our package sales skyrocketed using Think Reservations, since packages are shown to the guest at the end of the buying decision. Pros easy interface with OTAs fabulous support Cons I cannot think of a single thing I do not like. Review Source Response from ThinkReservations May 14, 2019 Hi Heidi, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's especially wonderful to hear that your package sales skyrocketed once you upgraded - that's our goal! Thank you for trusting ThinkReservations to play such an important role in your business! BK Barbara K. Owner Hospitality Used the software for: 2+ years ### "Love Think" November 6, 2019 5.0 Makes my customer interactions seamless, makes me work less, great product Pros Great flexibility, ease in set up, responsive staff Cons That I didn't find it sooner. It's been 5 years and a great product Review Source Response from ThinkReservations January 9, 2020 Hi Barbara, We really appreciate you sharing feedback on your experience with ThinkReservations! We love that your customer interactions have been seamless and, even better, you've needed to do less work, giving you back valuable time! Thank you so much for relying on our team for this important role in your business. SK Steve K. Owner Hospitality Used the software for: 2+ years ### "Excellent reservations software" May 9, 2019 5.0 has transformed the way we do business. The software is easy to use and constantly improving. The customer service is so fast and responsive. Pros Ease of use, quality customer service and great pricing Cons Nothing — everything is great. We are thrilled. Review Source Response from ThinkReservations May 14, 2019 Hi Steve, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that you've been thrilled with your experience! Thank you for trusting ThinkReservations to play such an important role in your business! CA Cheri A. Owner Hospitality Used the software for: 2+ years ### "Best Reservation software" February 4, 2021 5.0 They have amazing customer support Pros This Reservation software offers more Features thanThan any I have used in 20 years of owning a bed-and-breakfast Cons I would like to be able to add a couple questions or prioritize some of the fields when our guest make a reservation Reason for choosing ThinkReservations They were at our B&B Michigan conference and does a good job of communicating their benefits Review Source CH Carole H. owner Hospitality Used the software for: 2+ years ### "So happy with Think Reservations for many years!" July 28, 2019 5.0 They have helped me understand how to manage rates and availability and other impt. information I need to run a nice and more organized bed & breakfast. Pros Their support team is always so patient with someone like me who STILL is tech- unsavvy! I am able to reach their very nice team call members 24 hours a day! Cons I honestly have only appreciation for Think Reservations! Review Source PG Pat G. General Manager Hospitality Used the software for: Less than 6 months ### "Old Rezovation Customer" March 11, 2019 5.0 They are a very dedicated company aiming to make sure their customers needs and goals are addressed. We had their patience and up most cooperation in making our transition from Rezovation to really smooth. Having been with Rezovation for over 15 years, I did a lot of worrying for nothing... the ThinkReservations team made it look simple! Pros Easy to learn and the software was very flexible in receiving our history from our old Rezovation software. Having our previous history is like we never changed systems! Cons Does not have a QuickBooks export feature. BUT just developed a Accounting Reports feature which is very helpful in doing our weekly/monthly book work. Review Source Response from ThinkReservations March 14, 2019 Hi Pat, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback and are are so happy to hear that the transition has been such a smooth process for you and your staff. We have put measures in place to ensure the account setup, training, and data import processes are comprehensive, yet keep everything as simple as possible for our clients. We're also glad to hear you've found our Accounting Reports valuable. Thank you for trusting ThinkReservations to play such an important role in your business! HD Howard D. Owner Hospitality Used the software for: 6-12 months ### "Quality - Flexabibilty-Support" December 24, 2019 5.0 Pros High quality guest management software, that provides me with flexible solutions, and provides me with great USA based customer support. Cons Some reports could be enhanced for my particular requirements. Reason for choosing ThinkReservations Best bang for my dollars, and ease of set up, transition. Review Source Response from ThinkReservations January 9, 2020 Hi Howard, We really appreciate that you've taken the time to share your thoughts with us! Our Support Team is happy to hear that you've had such a great experience when you've requested support. Please feel free to chat with a member of the team about your reporting needs to see if there is something we can do to provide you with the data you're looking for! Thank you for placing your trust in ThinkReservations! EH Eileen H. owner Hospitality Used the software for: 6-12 months ### "great customer service" August 1, 2019 5.0 This is necessary in running our business Pros Fairly easy to use. Installation was easy and all my data could be exported from Rezovation into Cons I need to call for support more often than I like Alternatives considered [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing ThinkReservations recommendations from other B&B owners Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Rezovation went out of business Review Source PK Pam K. Owner Hospitality Used the software for: 2+ years ### "Wonderful Reservation software" March 20, 2020 5.0 Think Reservations works on improving their product all the time. Pros This software is easily to use by my entire staff. We can easily make edits, add ons and cancellations. Cons I would like a few more features. We hold special events such as showers, weddings, etc. and it would be nice to have a large area on the calendar to add/see this the details of the event. Review Source NB Nicole B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Gets better as time goes on" August 19, 2019 5.0 Pros It works in conjunction with the Wisconsin Bed and Breakfast Association Cons I have worked with many other companys so there is some functionality that I do miss such as trying to find a guest without having their name, call me option rather than showing no availability. Reason for choosing ThinkReservations working with the Wisconsin Bed and Breakfast Association Review Source JF John F. Owner Hospitality Used the software for: 1-2 years ### "Outstanding Reservation Package" May 9, 2019 5.0 Switched to Think last year after reviewing a number of reservation products. Think is the best! Pros is easy to use. Great customer service and great attempts to keep the product fresh and up to date. Cons There are OTA related fees that I wish I didn't have to pay. Review Source Response from ThinkReservations May 14, 2019 Hi John, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. You can count on our team to continue to enhance our software and service year over year! Thank you for trusting ThinkReservations to play such an important role in your business! CJ Cathy J. Managing Owner Hospitality Used the software for: 1-2 years ### "Exactly What we Need" October 17, 2019 5.0 See above and also appreciate that we can call a real person with questions and help. Pros My husband and I operate a small B&B. We do not have the ability to watch our computer constantly. It became difficult to manage reservations with so many OTA's entering the field and while we truly appreciate their bookings, it became too much for us to watch bookings as constantly as needed, resulting in damaging over-booking. TR's software has solved this problem. Cons Can't think of anything. Do I need to say more? Review Source LA Laura A. Owner Hospitality Used the software for: 6-12 months ### "ThinkReservation is the best" March 26, 2019 5.0 I had a issue with billing, I immediately called and they held my hand and walked us through it. Any time I have a question they are right there. I would highly recommend as a calendar manager, we are so highly pleased. Pros Ease of use, very user friendly. almost all are needs. Cons Can’t really think of anything, we do need an emarket, but they are working on that Review Source Response from ThinkReservations April 1, 2019 Hi Laura, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've had such a great experience with our support team when needed! Thank you for trusting ThinkReservations to play such an important role in your business! mJ mark J. President Hospitality Used the software for: 1-2 years ### "Think Reservations is the best " September 18, 2019 5.0 After 28 yrs in the B&B business we were forced to switch companys , because the other ..webervations went Out of business my only regret is we didn't use Think reservations instead of webervations .. The truth is I loved webervations BUT it was a way less product that this Think reservation company Pros ease of use .. Customer service is a 10 This has the best detailed history ! Cons Nothing yet.. Sometimes I do get stuck , but the customer service is a no wait service Reason for choosing ThinkReservations WBBG organization suggested it Review Source GP Glen P. Owner Hospitality Used the software for: Less than 6 months ### "Top Marks All Around" February 26, 2019 5.0 Pros really has everything we need in a reservation software company, ease of use, very intuitive and straight-forward functionality. The reporting capability has been a stand out compared to our previous software. I must mention the technical support, which has exceeded our expectations. Think hires industry professionals to support their customer base so there is a deep understanding of what we are trying to achieve behind the scenes at our bed and breakfast! So great!! Cons I really am trying to think of something to write here, but no, nothing. Review Source Response from ThinkReservations March 13, 2019 Hi Glen, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. It's important to us that our users find the system intuitive and easy to use and it's great to hear that you've found the reports so beneficial. Our team is truly passionate about our customers and the industry as a whole and we're happy to hear you've had a great experience! Thank you for trusting ThinkReservations to play such an important role in your business! SJ Sandra J. owner Hospitality Used the software for: 2+ years ### "Great Company!" September 18, 2019 5.0 I have had nothing but positive experiences with . Their customer service is easily available and they are always happy to help. Pros It helps me keep organized and saves a lot of time. Cons I'm still not sure how to set the minimum nights feature but they will do it for you if you can't figure it out. Review Source DS Dayn S. Chef/Owner Hospitality Used the software for: 2+ years ### "Best in the Business " August 21, 2019 5.0 Everyone at it committed to optimizing the system for every user. Pros The functionality of the platform, is intuitive and provides us with the data we need. Cons Being an Inn with a restaurant I wish it had more integration capabilities between the two. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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