# HelpShelf Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HelpShelf Software - reviews, pricing plans, popular comparisons to other Customer Service products and more.

Source: https://www.capterra.com/p/182929/HelpShelf

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# 

 HelpShelf Software Review 2026: Features, Integrations, Pros & Cons

Last updated on January 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

HelpShelf

## What is HelpShelf?

Reduce support requests and create happier customers. HelpShelf connects the support tools and resources you're already using and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. HelpShelf also learns what people are searching for and consuming on each page and then optimises content suggestions for your future users.

## What is HelpShelf used for?

[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 23 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$25

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for HelpShelf?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://helpshelf.co/&name=HelpShelf)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HelpShelf

4.7 (23)

VS.

[4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$25

Flat Rate, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (23)

Ease Of Use

4.3 (3,601)

Value For Money

4.6 (19)

Value For Money

4.2 (2,655)

Customer Service

4.9 (19)

Customer Service

4.3 (2,764)

## HelpShelf alternatives

[4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/182929/HelpShelf/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Knowledge Base Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Live Chat

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Alerts/Escalation

System alerts about the need to escalate an issue or request

Autoresponders

Create and automatically send premade copy in response to customer messages

Support Ticket Management

Allow customers/users to submit support queries and service requests

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

HelpShelf 6 features

System alerts about the need to escalate an issue or request

Create and automatically send premade copy in response to customer messages

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Allow customers/users to submit support queries and service requests

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.3 (23)

4.3

Based on 23 reviews

## Pricing

Value for money

4.6 (19)

Free Trial

Startup

$25.00

Flat Rate,Per Month

Professional

$55.00

Flat Rate,Per Month

Business

$99.00

Flat Rate,Per Month

Value for money

4.6 (19)

4.6

Based on 19 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.9 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (19)

4.9

Based on 19 reviews

## User reviews

Overall rating

4.7

Based on 23 reviews

Filter by rating

5(16)

4(7)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Project Manager

Publishing

### "Saves time, cuts through headaches and customer support woes. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 4, 2021

Excellent timesaver and massively helps improve customer support. We run webinars and online summits so our registrants are not always tech savy enough to navigate on their own and having a quick access to all support documents and livechat really boosts our client's satisfaction ratings and sales.

Pros

It's a powerhouse with it's integrations and built-in features and can be used across any (most) type of websites or platforms.

Cons

Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Mayo L.

Teacher

Education Management

### "Reduce the number of help tickets with HelpShelf"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

September 28, 2019

HelpShelf helps to organize simple FAQ on the site and reduce direct queries.

Pros

Setting up is easy. All you need is the URL of your site and follow the guide. There is analytics to get the bigger picture of what the site visitors need.

Cons

The tool is overkill for someone with a simple blog. The integration is limited based on your payment plan.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

lily s.

secretary

Accounting

### "Deliver the Best Help For Your Customers"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

September 1, 2019

Providing help for website customer is easier with the help of ShelfHelp.

Pros

Easy step by step setup. Match the help that will be delivered to customers based on the page they are on.

Cons

Limited integrations based on the payment plan. There's no chatbot integration yet, while this is pretty much standard for other similar tools.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DW

Daniel W.

CEO

Information Technology and Services

### "Brilliant niche widget that gathers information from different sources"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 6, 2019

At firs

Pros

HelpShelf has a unique approach of displaying help information gathered from your website or other popular integrations. I haven't seen anything similiar yet and the fact, that you could use different ressources for the information is top-notch. The support is fantastic and the team behind the product is extremely reliable in publishing frequent updates while listening to their customers.

Cons

I could think about one improvement where you would be able manually type in informations shown in the widget. I like the sitemap as a source, but it would be great if you could customize the gathered informations a bit better.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LP

Luis P.

English teacher

Education Management

### "Smart little widget for customer support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 31, 2019

I like how HelpShelf makes life easier for my site visitors and myself. However, the limits make me wonder if I'll continue with this or try some other solution.

Pros

HelpShelf is just that: a shelf with help, a smart little widget that can mean a lot both to site visitors and webmasters. It helps customers find what they need faster and cuts support queries to a minimum. It's just a great time saver.

Cons

I find the limits a little ridiculous, especially for a site with a bit of traffic like mine. I don't think they make much sense for many customers like me.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Krzysztof A.

Prezes Zarządu

Education Management

### "Helpshelf is your customer help shelf"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2019

Helping my customers find what they want

Pros

Nice add on to my site. Knowledge base. LiveAgent integration

Cons

Nothing. As every app you have to configure it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Joshua J.

Director

Import and Export

### "One Helpdesk To Rule Them All"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 17, 2019

We have accumulated various 'helpdesk' solutions over the years; some of them are great for certain things but lack a few key features; HelpDesk has allowed us to resurrect those (to use existing content we created) rather than having to start from scratch with a new product. Also, HD has allowed us to convert previous content (ie blog posts) into permanent help desk material, which is awesome!

Pros

1\. Super clean, intuitive interface 2. Really great in-app support and setup training modules 3. Support for major 'helpdesks' and common support channels (even blog posts)

Cons

Nothing; it meets all of our needs and is really easy to set up and use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Akshay G.

Client Partner and Business Development Manager, USA and Canada

Staffing and Recruiting

### "One stop support solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 15, 2019

\- Helpshelf helps in getting all the support consolidated at one place

Pros

It combines different support resources into one widget, so makes life much easier

Cons

Sometimes, there is a little lag for users while moving from one thread to another

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Ale R.

Editor

Newspapers

### "One solution for all the help support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 14, 2019

Amazing, We reemplace the "contact page" with this widget and put all the help resources in one place

Pros

You have Livechat? ticket support? bot? HelpShelf is one solution for all the help support like ticket support, email, livechat, content, and tutorial so customer can find all what they need. - Easy to setup - Good widget customization - Very easy to integrate - Take all your content (rss, youtube) - Good support I really like it

Cons

Would be amazing if they provide another solutions like livechat. Also would be nice to - embed the content - display on click - use cname - Be more than a widget

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Manuel C.

Business Owner

Photography

### "Every product from them is always a hit!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 14, 2019

Pros

Helpshelf will help you unify all your support assets into one roof. Easy to use and really helpful for your users. They will find the answer to their questions with less effort from you.

Cons

so far so good. the software is always improving so even if you find something you don't like, they will make you happy soon.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/182929/HelpShelf/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)