# HelpShelf Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is HelpShelf the right Customer Service solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/182929/HelpShelf/reviews

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HelpShelf

4.7 (23)

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Last updated January 10th, 2026

# Reviews of HelpShelf

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

Bruno B

Project ManagerPublishing, Self-employedUsed the software for: 1-2 years.

“Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available“

November 4, 2021

## Showing most helpful reviews

Showing 1-23 of 23 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jason E.  
Film Editor  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Didn't know I needed this"

March 13, 2019

5.0

I love that HelpShelf takes my best and most relevant FAQ info and puts it in front of my customers when they need help. I use LiveAgent for my ticketing/FAQ system and this ties in seamlessly. It saves my support staff a lot of time because when they click the chat button, they see FAQs that probably answer their question. (before it would go directly to chat)

Pros

Easy to set up Intergrates seemlessly with LiveAgent. (Many more options too, but haven't taken advantage of those yet) Just works...

Cons

Instead of the customer finish typing in the search bar + hitting enter, I'd like it to search my FAQs and populate as the customer is typing. (Probably not a con, but the only thing I can think of.)

Review Source

VR

Verified Reviewer  
Project Manager  
Publishing  
Used the software for: 1-2 years

### "Saves time, cuts through headaches and customer support woes. "

November 4, 2021

5.0

Excellent timesaver and massively helps improve customer support. We run webinars and online summits so our registrants are not always tech savy enough to navigate on their own and having a quick access to all support documents and livechat really boosts our client's satisfaction ratings and sales.

Pros

It's a powerhouse with it's integrations and built-in features and can be used across any (most) type of websites or platforms.

Cons

Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available

Review Source

Mayo L.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "Reduce the number of help tickets with HelpShelf"

September 28, 2019

4.0

HelpShelf helps to organize simple FAQ on the site and reduce direct queries.

Pros

Setting up is easy. All you need is the URL of your site and follow the guide. There is analytics to get the bigger picture of what the site visitors need.

Cons

The tool is overkill for someone with a simple blog. The integration is limited based on your payment plan.

Review Source

Wendy N.  
.Net/SharePoint Developer  
Design  
Used the software for: Less than 6 months

### "All your help materials in one place"

March 13, 2019

5.0

I've been looking for a comprehensive solution to combine help documents and chat into one, without paying the big bucks for programs like Intercom. This fits the bill nicely.

Pros

I like that you can have one place to combine chat, help desk software, articles, YouTube videos together which you can bundle all together in a single widget that you place on your site. Users can search for answers to their issues before submitting a chat. It's also smart enough to suggest articles or videos for you based on what page you're on or what are the things most people are searching for.

Cons

Currently they are a bit limited on the integrations with help desk software and other tools, but they are always adding new integrations.

Review Source

VR

Verified Reviewer  
Learning Technologist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "A tool I didn’t know I needed"

March 13, 2019

5.0

Fantastic tool that looks beautiful, is easy to set up and provides a truly useful tool for my website visitors. And it all results in a lower amount of support calls/emails.

Pros

It allows me to collate support / reference materials from numerous sources in one unified front end.

Cons

The integrations list is still growing and I am awaiting a couple of ones on the roadmap.

Review Source

Akshay G.  
Client Partner and Business Development Manager, USA and Canada  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "One stop support solution"

March 15, 2019

5.0

\- Helpshelf helps in getting all the support consolidated at one place

Pros

It combines different support resources into one widget, so makes life much easier

Cons

Sometimes, there is a little lag for users while moving from one thread to another

Review Source

Yasaf B.  
IT Infrastructure Manager & CISO  
Retail  
Used the software for: Less than 6 months

### "Great for providing self-help and reducing interactions with service desk"

March 13, 2019

4.0

I really like the integration between my website, Helpshelf and my support channel.

Pros

Helpshelf comes with many content sources, and allows me to reuse some of my content as help documents. I like the native LiveAgent integration that makes interaction with my service desk fluent in a single user interface. Helpshelf support team is very quick to respond to questions and add new features.

Cons

I would like to see the option to unhide hidden content (which as far as I know coming soon) and better RTL support.

Review Source

Nicholas F.  
Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "A greta way of organising your content and making it more accessible"

March 13, 2019

4.0

Pros

I love the fact that it pulls together our disparate information silos

Cons

It took a bit of time to work out how to configure it properly

Review Source

VR

Verified Reviewer  
Business Owner  
Internet  
Used the software for: Less than 6 months

### "HelpShelf a Great App for Supporting Your Business"

March 13, 2019

4.0

I support my business using HelpShelf and it has become a great tool for that.

Pros

The app is very well thought out and has matured over a long period of time. Like any continuous effort that has constant development, HelpShelf has become an awesome product.

Cons

The interface isn't always intuitive in every situation. But answers to questions surrounding how to do something are generally pretty easy to find.

Review Source

VR

Verified Reviewer  
Author, Medium and Marketing Constultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Helps Save Time That You Wasted"

March 13, 2019

5.0

Pros

Many of us waste so much time showing people what to do and what should be done when using our apps. The truth is that it's frustrating, so now there is help shelf that acts as that guide for you. You build your library that members or viewers can search and that saves you time.

Cons

The clean look of the system and of course it is made by a trusted dev.

Review Source

DW

Daniel W.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Brilliant niche widget that gathers information from different sources"

August 6, 2019

5.0

At firs

Pros

HelpShelf has a unique approach of displaying help information gathered from your website or other popular integrations. I haven't seen anything similiar yet and the fact, that you could use different ressources for the information is top-notch. The support is fantastic and the team behind the product is extremely reliable in publishing frequent updates while listening to their customers.

Cons

I could think about one improvement where you would be able manually type in informations shown in the widget. I like the sitemap as a source, but it would be great if you could customize the gathered informations a bit better.

Review Source

LP

Luis P.  
English teacher  
Education Management  
Used the software for: Less than 6 months

### "Smart little widget for customer support"

July 31, 2019

5.0

I like how HelpShelf makes life easier for my site visitors and myself. However, the limits make me wonder if I'll continue with this or try some other solution.

Pros

HelpShelf is just that: a shelf with help, a smart little widget that can mean a lot both to site visitors and webmasters. It helps customers find what they need faster and cuts support queries to a minimum. It's just a great time saver.

Cons

I find the limits a little ridiculous, especially for a site with a bit of traffic like mine. I don't think they make much sense for many customers like me.

Review Source

lily S.  
secretary  
Accounting  
Used the software for: Less than 6 months

### "Deliver the Best Help For Your Customers"

September 1, 2019

4.0

Providing help for website customer is easier with the help of ShelfHelp.

Pros

Easy step by step setup. Match the help that will be delivered to customers based on the page they are on.

Cons

Limited integrations based on the payment plan. There's no chatbot integration yet, while this is pretty much standard for other similar tools.

Review Source

MA

MUNIR A.  
Freelancer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent content suggestions tool"

March 13, 2019

5.0

Helped to stay focus, help to get all help documents into one place.

Pros

Good content suggestion widget which takes its way to do the magic of suggesting site visitors to relevant content. It certainly helped to stay focus and reduce the number of tickets. It helped to increase productivity. My client knowledegebase were scattered into different platforms like youtube, Vimeo, live agent and so on. This little tool helped to stay organized and it helped in managing all the resource together.

Cons

Sometimes, the tool has a synchronization issue getting knowledgeable from other resources and it takes longer to get it done.

Review Source

Joshua J.  
Director  
Import and Export  
Used the software for: Less than 6 months

### "One Helpdesk To Rule Them All"

March 17, 2019

5.0

We have accumulated various 'helpdesk' solutions over the years; some of them are great for certain things but lack a few key features; HelpDesk has allowed us to resurrect those (to use existing content we created) rather than having to start from scratch with a new product. Also, HD has allowed us to convert previous content (ie blog posts) into permanent help desk material, which is awesome!

Pros

1\. Super clean, intuitive interface 2. Really great in-app support and setup training modules 3. Support for major 'helpdesks' and common support channels (even blog posts)

Cons

Nothing; it meets all of our needs and is really easy to set up and use.

Review Source

Darryl D.  
Book Author  
Publishing  
Used the software for: Less than 6 months

### "It just works"

March 13, 2019

5.0

I'm already a fan of this company and their product Missinglettr. Helpshelf is just as good.

Pros

It's simple and effective. It's easy to set up and it does exactly what I want it to.

Cons

Nothing. It works exactly as I had hoped.

Review Source

Michael K.  
President  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great way to suggest content on chat"

March 13, 2019

5.0

Pros

Easily refer people to areas of your website related to inquiry.

Cons

They have a number of ways of grabbing money including charging for extra integrations once you are onboard with the product.

Review Source

VK

Vitali K.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "HelpShelf is a combine that includes many other services"

March 13, 2019

4.0

Simple service. I believe in its further development.

Pros

\- Simple and intuitive interface - Good widget customization - Good team and support

Cons

I am waiting for the opportunity to add any pages of the site as content. Already in the road map

Review Source

David O.  
Freelancer  
E-Learning  
Used the software for: Less than 6 months

### "Simple and straightforward "

March 13, 2019

5.0

Pros

The ease of integrating with existing tools which then offer users unified UX

Cons

More tool integrations, though the developers seem to add new integrations regularly.

Review Source

AR

Ale R.  
Editor  
Newspapers  
Used the software for: Less than 6 months

### "One solution for all the help support"

March 14, 2019

4.0

Amazing, We reemplace the "contact page" with this widget and put all the help resources in one place

Pros

You have Livechat? ticket support? bot? HelpShelf is one solution for all the help support like ticket support, email, livechat, content, and tutorial so customer can find all what they need. - Easy to setup - Good widget customization - Very easy to integrate - Take all your content (rss, youtube) - Good support I really like it

Cons

Would be amazing if they provide another solutions like livechat. Also would be nice to - embed the content - display on click - use cname - Be more than a widget

Review Source

Krzysztof A.  
Prezes Zarządu  
Education Management  
Used the software for: Less than 6 months

### "Helpshelf is your customer help shelf"

March 23, 2019

5.0

Helping my customers find what they want

Pros

Nice add on to my site. Knowledge base. LiveAgent integration

Cons

Nothing. As every app you have to configure it.

Review Source

Manuel C.  
Business Owner  
Photography  
Used the software for: Less than 6 months

### "Every product from them is always a hit!"

March 14, 2019

5.0

Pros

Helpshelf will help you unify all your support assets into one roof. Easy to use and really helpful for your users. They will find the answer to their questions with less effort from you.

Cons

so far so good. the software is always improving so even if you find something you don't like, they will make you happy soon.

Review Source

VR

Verified Reviewer  
Founder + Producer  
Media Production  
Used the software for: Less than 6 months

### "Simplified self help software "

March 13, 2019

5.0

Pros

Very simple self help software for your clients. Fairly straight forward in what it does.

Cons

Hoping to have more integrations in the future.

Review Source

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