# HelpShelf Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpShelf the right Customer Service solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182929/HelpShelf/reviews --- HelpShelf 4.7 (23) [View alternatives](https://www.capterra.com/p/182929/HelpShelf/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 10th, 2026 # Reviews of HelpShelf Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Bruno B Project ManagerPublishing, Self-employedUsed the software for: 1-2 years. “Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available“ November 4, 2021 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason E. Film Editor Professional Training & Coaching Used the software for: Less than 6 months ### "Didn't know I needed this" March 13, 2019 5.0 I love that HelpShelf takes my best and most relevant FAQ info and puts it in front of my customers when they need help. I use LiveAgent for my ticketing/FAQ system and this ties in seamlessly. It saves my support staff a lot of time because when they click the chat button, they see FAQs that probably answer their question. (before it would go directly to chat) Pros Easy to set up Intergrates seemlessly with LiveAgent. (Many more options too, but haven't taken advantage of those yet) Just works... Cons Instead of the customer finish typing in the search bar + hitting enter, I'd like it to search my FAQs and populate as the customer is typing. (Probably not a con, but the only thing I can think of.) Review Source VR Verified Reviewer Project Manager Publishing Used the software for: 1-2 years ### "Saves time, cuts through headaches and customer support woes. " November 4, 2021 5.0 Excellent timesaver and massively helps improve customer support. We run webinars and online summits so our registrants are not always tech savy enough to navigate on their own and having a quick access to all support documents and livechat really boosts our client's satisfaction ratings and sales. Pros It's a powerhouse with it's integrations and built-in features and can be used across any (most) type of websites or platforms. Cons Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available Review Source Mayo L. Teacher Education Management Used the software for: 6-12 months ### "Reduce the number of help tickets with HelpShelf" September 28, 2019 4.0 HelpShelf helps to organize simple FAQ on the site and reduce direct queries. Pros Setting up is easy. All you need is the URL of your site and follow the guide. There is analytics to get the bigger picture of what the site visitors need. Cons The tool is overkill for someone with a simple blog. The integration is limited based on your payment plan. Review Source Wendy N. .Net/SharePoint Developer Design Used the software for: Less than 6 months ### "All your help materials in one place" March 13, 2019 5.0 I've been looking for a comprehensive solution to combine help documents and chat into one, without paying the big bucks for programs like Intercom. This fits the bill nicely. Pros I like that you can have one place to combine chat, help desk software, articles, YouTube videos together which you can bundle all together in a single widget that you place on your site. Users can search for answers to their issues before submitting a chat. It's also smart enough to suggest articles or videos for you based on what page you're on or what are the things most people are searching for. Cons Currently they are a bit limited on the integrations with help desk software and other tools, but they are always adding new integrations. Review Source VR Verified Reviewer Learning Technologist Hospital & Health Care Used the software for: Less than 6 months ### "A tool I didn’t know I needed" March 13, 2019 5.0 Fantastic tool that looks beautiful, is easy to set up and provides a truly useful tool for my website visitors. And it all results in a lower amount of support calls/emails. Pros It allows me to collate support / reference materials from numerous sources in one unified front end. Cons The integrations list is still growing and I am awaiting a couple of ones on the roadmap. Review Source Akshay G. Client Partner and Business Development Manager, USA and Canada Staffing and Recruiting Used the software for: Less than 6 months ### "One stop support solution" March 15, 2019 5.0 \- Helpshelf helps in getting all the support consolidated at one place Pros It combines different support resources into one widget, so makes life much easier Cons Sometimes, there is a little lag for users while moving from one thread to another Review Source Yasaf B. IT Infrastructure Manager & CISO Retail Used the software for: Less than 6 months ### "Great for providing self-help and reducing interactions with service desk" March 13, 2019 4.0 I really like the integration between my website, Helpshelf and my support channel. Pros Helpshelf comes with many content sources, and allows me to reuse some of my content as help documents. I like the native LiveAgent integration that makes interaction with my service desk fluent in a single user interface. Helpshelf support team is very quick to respond to questions and add new features. Cons I would like to see the option to unhide hidden content (which as far as I know coming soon) and better RTL support. Review Source Nicholas F. Director Marketing and Advertising Used the software for: Less than 6 months ### "A greta way of organising your content and making it more accessible" March 13, 2019 4.0 Pros I love the fact that it pulls together our disparate information silos Cons It took a bit of time to work out how to configure it properly Review Source VR Verified Reviewer Business Owner Internet Used the software for: Less than 6 months ### "HelpShelf a Great App for Supporting Your Business" March 13, 2019 4.0 I support my business using HelpShelf and it has become a great tool for that. Pros The app is very well thought out and has matured over a long period of time. Like any continuous effort that has constant development, HelpShelf has become an awesome product. Cons The interface isn't always intuitive in every situation. But answers to questions surrounding how to do something are generally pretty easy to find. Review Source VR Verified Reviewer Author, Medium and Marketing Constultant Marketing and Advertising Used the software for: Less than 6 months ### "Helps Save Time That You Wasted" March 13, 2019 5.0 Pros Many of us waste so much time showing people what to do and what should be done when using our apps. The truth is that it's frustrating, so now there is help shelf that acts as that guide for you. You build your library that members or viewers can search and that saves you time. Cons The clean look of the system and of course it is made by a trusted dev. Review Source DW Daniel W. CEO Information Technology and Services Used the software for: 6-12 months ### "Brilliant niche widget that gathers information from different sources" August 6, 2019 5.0 At firs Pros HelpShelf has a unique approach of displaying help information gathered from your website or other popular integrations. I haven't seen anything similiar yet and the fact, that you could use different ressources for the information is top-notch. The support is fantastic and the team behind the product is extremely reliable in publishing frequent updates while listening to their customers. Cons I could think about one improvement where you would be able manually type in informations shown in the widget. I like the sitemap as a source, but it would be great if you could customize the gathered informations a bit better. Review Source LP Luis P. English teacher Education Management Used the software for: Less than 6 months ### "Smart little widget for customer support" July 31, 2019 5.0 I like how HelpShelf makes life easier for my site visitors and myself. However, the limits make me wonder if I'll continue with this or try some other solution. Pros HelpShelf is just that: a shelf with help, a smart little widget that can mean a lot both to site visitors and webmasters. It helps customers find what they need faster and cuts support queries to a minimum. It's just a great time saver. Cons I find the limits a little ridiculous, especially for a site with a bit of traffic like mine. I don't think they make much sense for many customers like me. Review Source lily S. secretary Accounting Used the software for: Less than 6 months ### "Deliver the Best Help For Your Customers" September 1, 2019 4.0 Providing help for website customer is easier with the help of ShelfHelp. Pros Easy step by step setup. Match the help that will be delivered to customers based on the page they are on. Cons Limited integrations based on the payment plan. There's no chatbot integration yet, while this is pretty much standard for other similar tools. Review Source MA MUNIR A. Freelancer Marketing and Advertising Used the software for: Less than 6 months ### "Excellent content suggestions tool" March 13, 2019 5.0 Helped to stay focus, help to get all help documents into one place. Pros Good content suggestion widget which takes its way to do the magic of suggesting site visitors to relevant content. It certainly helped to stay focus and reduce the number of tickets. It helped to increase productivity. My client knowledegebase were scattered into different platforms like youtube, Vimeo, live agent and so on. This little tool helped to stay organized and it helped in managing all the resource together. Cons Sometimes, the tool has a synchronization issue getting knowledgeable from other resources and it takes longer to get it done. Review Source Joshua J. Director Import and Export Used the software for: Less than 6 months ### "One Helpdesk To Rule Them All" March 17, 2019 5.0 We have accumulated various 'helpdesk' solutions over the years; some of them are great for certain things but lack a few key features; HelpDesk has allowed us to resurrect those (to use existing content we created) rather than having to start from scratch with a new product. Also, HD has allowed us to convert previous content (ie blog posts) into permanent help desk material, which is awesome! Pros 1\. Super clean, intuitive interface 2. Really great in-app support and setup training modules 3. Support for major 'helpdesks' and common support channels (even blog posts) Cons Nothing; it meets all of our needs and is really easy to set up and use. Review Source Darryl D. Book Author Publishing Used the software for: Less than 6 months ### "It just works" March 13, 2019 5.0 I'm already a fan of this company and their product Missinglettr. Helpshelf is just as good. Pros It's simple and effective. It's easy to set up and it does exactly what I want it to. Cons Nothing. It works exactly as I had hoped. Review Source Michael K. President Marketing and Advertising Used the software for: Less than 6 months ### "Great way to suggest content on chat" March 13, 2019 5.0 Pros Easily refer people to areas of your website related to inquiry. Cons They have a number of ways of grabbing money including charging for extra integrations once you are onboard with the product. Review Source VK Vitali K. CEO Accounting Used the software for: Less than 6 months ### "HelpShelf is a combine that includes many other services" March 13, 2019 4.0 Simple service. I believe in its further development. Pros \- Simple and intuitive interface - Good widget customization - Good team and support Cons I am waiting for the opportunity to add any pages of the site as content. Already in the road map Review Source David O. Freelancer E-Learning Used the software for: Less than 6 months ### "Simple and straightforward " March 13, 2019 5.0 Pros The ease of integrating with existing tools which then offer users unified UX Cons More tool integrations, though the developers seem to add new integrations regularly. Review Source AR Ale R. Editor Newspapers Used the software for: Less than 6 months ### "One solution for all the help support" March 14, 2019 4.0 Amazing, We reemplace the "contact page" with this widget and put all the help resources in one place Pros You have Livechat? ticket support? bot? HelpShelf is one solution for all the help support like ticket support, email, livechat, content, and tutorial so customer can find all what they need. - Easy to setup - Good widget customization - Very easy to integrate - Take all your content (rss, youtube) - Good support I really like it Cons Would be amazing if they provide another solutions like livechat. Also would be nice to - embed the content - display on click - use cname - Be more than a widget Review Source Krzysztof A. Prezes Zarządu Education Management Used the software for: Less than 6 months ### "Helpshelf is your customer help shelf" March 23, 2019 5.0 Helping my customers find what they want Pros Nice add on to my site. Knowledge base. LiveAgent integration Cons Nothing. As every app you have to configure it. Review Source Manuel C. Business Owner Photography Used the software for: Less than 6 months ### "Every product from them is always a hit!" March 14, 2019 5.0 Pros Helpshelf will help you unify all your support assets into one roof. Easy to use and really helpful for your users. They will find the answer to their questions with less effort from you. Cons so far so good. the software is always improving so even if you find something you don't like, they will make you happy soon. Review Source VR Verified Reviewer Founder + Producer Media Production Used the software for: Less than 6 months ### "Simplified self help software " March 13, 2019 5.0 Pros Very simple self help software for your clients. Fairly straight forward in what it does. Cons Hoping to have more integrations in the future. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.