Who Uses This Software?

Keap is for small service businesses who are looking for an easier way to turn incoming leads into satisfied clients.


Average Ratings

13 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Pricing Details
    Pricing starts at $79
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Keap
  • keap.com
  • Founded 2001
  • United States

About Keap

Step up to all-in-one sales & marketing software designed for growing service-based businesses ranging from solopreneurs to larger teams. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on growing your business and delivering great service.


Keap Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • A/B Testing
  • Campaign Management
  • Drip Campaigns
  • Lead Capture
  • Lead Notifications
  • Lead Scoring
  • Lead Segmentation
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Automated Quoting
  • Catalog Management
  • Client Portal
  • Contact Management
  • Customizable Branding
  • Discount Management
  • Pricing Management
  • Product Configurator
  • Business Card/Badge Scanning
  • Calendar/Reminder System
  • Document Storage
  • Forecasting
  • Lead Scoring
  • Live Chat
  • Marketing Automation Integration
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Keap Reviews Recently Reviewed!


Capterra loader

Keap rises to the top of the pile

Aug 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The campaign builder is pretty powerful with bit of a learning curve. Once you understand how it works, you can get it to do almost anything you need.

Cons: Initially, I did not like the lack of a smaller level. The Keap people eventually released a "lite" version for businesses that don't need the premium product. For example, not every business needs an e-commerce aspect.

Overall: Due to my experience with this product and teaching and training about other products and strategies, I was invited to become part of the new Keap Mentor Program. This program is designed to help other small businesses use this and other tools. I have loved being on the ground floor with the Keap Mentor Program. It is a hard-working team with other Mentors as we work together to help each other grow. The Keap support has been fantastic and I look forward to more opportunities for my current and future clients.

Keeping Keap Forever!

Jun 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality is wonderful. I'm pretty tech savvy so the learning curve was manageable for sure. I love the various features and the ease of use!

Cons: E-commerce integration could be improved and the landing page builder has changed recently it seems and I would like to see the features that were on it to be brought back.

Overall: Customer Service and my Account Manger are freaking amazing!

Vendor Response

by Keap on August 08, 2019

Tanja,
Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business.

All the best,
Paige, Social Media Specialist at Keap

Best customer service

Aug 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: Keap allows me to do just about everything in this program. I could not be as efficient as have the sales numbers with out this program

Cons: If I could call and receive calls thought it. The area codes now available are to limited and do not have any in my area.

It sends out email blasts, if that's what you need.

Apr 11, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that you can create sequences, and you can really build your contacts and leads in a meaningful way.

Cons: I find their customer service not quite as knowledgeable as I'd like, and I find it to sometimes be more complicated than necessary when trying to pull reports.

Overall: Overall it does what it is mean to to do, but I don't have the time to dedicate to learning the intricate ins and outs to make my email blasts better and contact lists more targeted. Its a lot of work, and I need those types of things streamlined.

Keap Is Great

May 23, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is great and the creation of campaigns is easy

Cons: It should be cheaper if email marketing segment is alone and people who need more service or feature pay more. This will helps starters/beginners like mine to use the software more

Overall: Awesome

Vendor Response

by Keap on August 08, 2019

Kayode,
Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business.
All the best,
Paige, Social Media Specialist at Keap

Capterra loader

Keap helps me grow my business

Aug 01, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to manage contacts, campaigns and broadcasting features. Invoicing feature is nice too.

Cons: Does not integrate with my website or merchant account .

Overall: I couldn't figure out how to put together campaigns so I hired a consultant. That was expensive and unfortunately I need him again. I'm keepign this software because I see the power it has to grow a business, however the cost it's costing my business is high so it may not be the best fit.

Vendor Response

by Keap on August 08, 2019

Thank you so much for your valuable feedback, we will definitely pass it along to our internal teams! We are glad to hear that Keap is helpful to manage contacts and send broadcasts in your business.

All the best,

Paige, Social Media Specialist at Keap

Avid user

Aug 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keap is AMAZING ! The software is very smart and an all in one - i love that it has an app and a pipeline , i can see the email history, notes, texts etc it's cutdown my workload by at least ten hours a week

Cons: sometimes it takes a little while to load and the mobile app can be buggy

Overall: Amazing

Vendor Response

by Keap on August 08, 2019

Nina,
Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business.

All the best,
Paige, Social Media Specialist at Keap

I needed to go to the next level

Aug 08, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a novice and fumble my way through but I can make it. The software does not require that I know HTML. I like the drag and drop features. I know it will do what I want but I have to little time to really dig in.

Cons: Keap could use more videos demonstrating how other people use it. I could use ideas on how effective campaigns fit together. I feel like my dad with a 1980's VCR. It had more buttons for programming he did not know how to use.

Overall: I delivered my first lead capture with a download. I am about to do my second. I am saving my big effort until I can fine-tune my approach.

Simply Brilliant and Full of Potential

Aug 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to get to grips with and the more I use it , the possibilities I find for it to used.

Cons: I'm sorry, I'll have to get back to you on that - I like it all so far and it keeps improving.

Overall: The team at Keap are simply brilliant - I cant think of another service I have used where the support as been this exceptional

Great for automatisation

Aug 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: can automate my business. great to save time and keep the business growing

Cons: it is charged in usd and im in uk so exchange rat/tax is annoying but not an issue

Vendor Response

by Keap on August 08, 2019

Thank you for your high marks! We are so glad you're able to use Keap to simplify your day-to-day in your business and provide the best service to your clients.

All the best,

Paige, Social Media Specialist at Keap

Keap is a kind of a friend

Aug 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer support

Great success manager

Great functionalities

Cons: The price .

I would prefer better prices, i. e. to pay less.

one less thought

May 30, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the software is easily accessible and very informative.

Cons: There are very few dislikes that I have for the software.

Overall: I have created and sent invoices and received payments with no problems.

Vendor Response

by Keap on August 08, 2019

Andres,
Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business!
All the best,
Paige, Social Media Specialist at Keap

Mar 14, 2019
4/5
Overall